cruceros.es Reviews 970

Lorena was very helpful and kind

Alba was the lady who helping us. See was wonderfull. See helped us in all the way,s and take all the time. She was also spoken very well the good englisch language. For the next reservation i wanted her again

It was very good. Dario helped me in a great way! Thanks to the professionalism and helping in a friendly way!

Outstanding experience with Pedro! He went above and beyond to find me the perfect cruise at an unbeatable price. His professionalism, knowledge, and friendly service made all the difference. Highly recommend Pedro to anyone looking for a stress-free and fantastic vacation experience!"

Roman was amazing and very helpful , very nice support , thank you very much Roman

Booked with Saul. He was lovely, I had to change my plans after receiving my initial quote and Saul was very helpful and understanding.

Roman is your man!
After endless searching the whole internet for the perfect cruise, and nearly giving up and deciding for an all inclusive resort instead, I stumbled upon Roman from Cruceros.com. And what a a blessing that was! He guided us through the jungle of cruises and managed to find the perfect cruise that fits the needs of the whole group. (We are difficult people with different taste and he managed to find something that we all loved!) And he got us the best price as well! We are very satisfied with him! The after service is wonderful as well. He answers all our endless questions and goes out of his way to help us. We couldn't be in better hands. I recommend Roman to everyone! You will not regret! We will never use another to help us with our cruise again. If you are looking for someone to help you book your dream holiday, look no further 🙏🏼 We are so grateful for all, thank you so much!!!!

Diana is so helpful and patiened ! She is such a nice and good person! For me the correspondence with Cruceros is very good!

Please be cautious of this SCAMMER company, as they are running a scam. They offer packages and then, upon arrival at the cruise, you realize that you've been scammed. This happened to me and 15 others who bought the cruise with me. It's best to book directly with the cruise company to avoid agents who may scam you and offer extras to earn more commission. I highly recommend making sure you have all the offers in writing in the official documentation of the cruise you are booking—not in some contract from these scammers. This happened to me when they offered a VIP room, internet, and drinks included, but upon arrival, they asked for official documents with these terms, because my agent from cruceros.es had told me everything was included. I ended up having to pay an extra 2,000 euros for a suite room I never got, as the agent *IVAN, manipulated the suite categories and scammed me. Additionally, I had to pay an extra 1,500 euros for the internet which only cost 400 euros, as well as for just normal drinks. If you don't have a drinks package, you pay each time or only get water. So, please be cautious of this company, as they will scam you, and unfortunately, you won't be able to do anything about it, and your trip will be ruined. Don't book with cruceros.es—book only directly with the cruise company. Just Google it and you will find a better deal and accurate details.

Very good customer service. Rafael helped me choose whatever was suitable for our family. Very nice guy.

I had a few problems in receiving my tickets but this in my view was due to the language barrier I also believed the company was Spanish but seems to be it’s in France?
However my rep Ivan was very polite and worked hard to sort out the issues and now I have my tickets. Peter.

Juan OUR Agent always

Overpriced, patchy service. I had previously used cruceros without complaint to book a holiday last year and was happy with the experience; helpful and efficient. However, I am now suffering the 'computer says no, we already have the deposit so there is nothing we can do' horror show.
Yesterday I was called by an agent because I had been searching the web the day before for a specific cruise we want to go on. The agent seemed helpful enough and told me he had found a great deal. Trusting him I completed the process, filled in forms and paid a one thousand euro deposit, happy to have enjoyed another easy experience. However, moments after completing the call my wife asked me to check a detail, which ended with me using the celebrity cruises website directly. I was very surprised to find that not only were the quotes significantly cheaper than my booking, there was also the possibility of upgrading to even better accommodation for a negligible additional fee. I immediately called back to solve the problem with the agent but was told he was unavailable so I left a message and sent him an email as well. This is all within an hour of ending the call. He responded by email, asked for more detail, evidence of other quote etc, and said he would call me today. I chased several times today and eventually had the opportunity to speak with another agent who investigated. Their conclusion is that there is nothing that can be done, their price is correct and although they guarantee the cheapest fare they are unwilling to match the price or cancel the reservation because 'prices fluctuate'. However, surprise surprise, if I want to upgrade to another room and pay them more money then that is no problem at all. You can imagine the conversation has been exasperating, not least when the agent refused to allow me to complete a sentence without talking over me in a repetitive way. I'm now left in a situation where I am looking at losing the thousand euro deposit and booking directly with the cruise line. Really disgusted.

Trabajo impecable el de ROMAN. Recomendado. Gran ayuda

Cruceros.es advertised a cruise on their website that didn't actually exist. They took our money and then told us that we would have to pay a further €760 more as our cabin had already been sold! We are still waiting for the refund. A totally untrustworthy company.

He is very helpful and honest person

Thought the website looked ok and the prices were the cheapest we'd seen. went through the whole process and it worked out nearly double from booking it directly. Waste of my time and whoever built your website, I'm certain your bounce rate is huge.

Roman was very professional and amended details very quickly