They are a legit business, they would ship the product you bought from them, refund u if you dont like their product and they would also communicate with you if u have questions
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I placed an order with expedited shipping under the guise it would be here by Valentine's day. However, it's been almost 2 weeks since I packed the order, it's still processing, I've gotten zero updat... See more
Company replied
I bought an engraved bracelet for my partner. What I got was an empty box. When I contacted customer support they asked if my family took it and sent fake pictures of them packaging my order.
Company replied
usually "custom" jewelry feels flimsy but this miami love chain is solid. the engraving is very deep and easy to read. truly a tailor-made piece.
Company replied
Company details
Written by the company
Everyone has a story to tell. With our exclusive engraving techniques, you can inscribe your memories on our leather products in your own words or designs. Every single word and phrase are crafted delicately on brass molds and engraved on the leather piece, letting your one-of-a-kind leather piece narrate the story.
Contact info
Rm F, Floor 13, Lladro Centre, 72-80 Hoi Yuen Road,Kwun Tong, Kowloon , Hong Kong, 00000, Kowloon, Hong Kong
- 66014446
- contact@crudo-leather.com
- crudo-leather.com
3.2
Average
22 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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See how their reviews and ratings are sourced, scored, and moderated.
Ordered the miami love bracelet for a…
Ordered the miami love bracelet for a chtistmas gift. the chain feels very premium and the engraving was perfect. The tracking was detailed and it arrived right on time for the holidays despite being an overseas shipment. very happy with the tailor made service and the overall craftsmanship.
21 March 2026
Unprompted review
They are a legit business
They are a legit business, they would ship the product you bought from them, refund u if you dont like their product and they would also communicate with you if u have questions
10 March 2026
Unprompted review
The perfect gift for my girl!!
I was looking for something really special and stumbled on crudo. the miami love bracelet is gorgeous. the website was easy to use and the tailor made engraving preview was super helpful to see how it would look. shipping to california was way faster than i thought and the tracking was updated at every step. when it arrived the packaging was so premium i didnt even need to wrap it. thx so much!!
1 March 2026
Absolutely zero communication
I placed an order with expedited shipping under the guise it would be here by Valentine's day. However, it's been almost 2 weeks since I packed the order, it's still processing, I've gotten zero updates, and any attempt to reach out and ask about the delay have been met with silence. This has been a very disappointing purchasing experience and I definitely don't recommend anyone else waste their time or money.
6 February 2026
Unprompted review
Reply from Crudo Leather Craft
Dear Customer,
I am incredibly sorry that we missed your Valentine's Day deadline and that our communication has been non-existent. This is not the standard we set for ourselves, and I understand your frustration completely.
I have flagged your order with our fulfillment team to find out exactly why it is still processing at the moment you mentioned and why your messages were missed. Please reach out to us one more time at contact@crudo-leather.com with your order number. I will personally ensure this is resolved immediately.
Best regards,
Wallace - Co-founder of Crudo Leather Craft
Scam Company
I bought an engraved bracelet for my partner. What I got was an empty box. When I contacted customer support they asked if my family took it and sent fake pictures of them packaging my order.
8 February 2026
Unprompted review
Reply from Crudo Leather Craft
Dear Timothy,
We are very concerned to hear about your experience, as providing an empty box goes against everything we stand for as a brand. Please be assured that we take claims of missing items extremely seriously.
Our team provided the packaging photos and weight records from our facility to show that the item was successfully fulfilled and verified before leaving our hands. These records are part of our standard quality control to ensure every tailor-made piece is accounted for.
If the box arrived empty, it suggests the package may have been tampered with during transit. We will reach out to the logistics provider to open a formal investigation into this delivery. We ask for your cooperation in providing photos of the packaging as it arrived, as this will help us file a claim and find a resolution for you.
Please continue the conversation with us at contact@crudo-leather.com so we can resolve this matter directly.
Best regards,
Wallace - Co-founder of Crudo Leather Craft
Too slim for me?
The senzaltro is very thin. i struggle to fit cash in it. leather and engraving are nice but it's really just for cards and little cash
3 February 2026
Unprompted review
Reply from Crudo Leather Craft
Dear William,
Thank you for your honest feedback. The Senzaltro was designed as a minimalist wallet for those who prioritize a slim profile, which can mean a tighter fit for cash. We’re glad you liked the leather and engraving quality, and we hope the slim design grows on you over time!
If you plan to buy any from them
If you plan to buy any from them, don't. Absolutely horrendous
2 February 2026
Unprompted review
Reply from Crudo Leather Craft
Dear Josiah,
I am truly sorry to see such a brief and disappointed message. We strive to provide every customer with high-quality, tailor-made products and a smooth experience, so it is clear we missed the mark for you.
As we don’t have any details regarding your specific issue—whether it was related to the product, shipping, or service—I would appreciate the chance to make things right.
Please reach out to us at contact@crudo-leather.com with your order number. I would like to personally look into what happened and find a solution for you.
Best regards,
Wallace - Co-founder of Crudo Leather Craft
Fair product, slow delivery
the product is fair, tailor made in good effect, but I wait the delivery for 8 days
13 December 2025
Unprompted review
Reply from Crudo Leather Craft
Dear Mallory,
Thank you for your feedback. We’re glad the tailor-made effect of your product met your expectations! We apologize that the 8-day delivery felt a bit long. We are working closely with our logistics partners to speed up our international shipping so our customers can enjoy their leather goods even sooner.
crudo is the best for tailor made…
crudo is the best for tailor made gifts. the hot stamp is always perfect. shipping to california was 5 days!
29 January 2026
Unprompted review
Reply from Crudo Leather Craft
Dear Matthew,
Thank you for the glowing review! We’re so glad we could get your tailor-made gift to California in just 5 days. We strive for perfection with every hot stamp, and it’s wonderful to know we hit the mark for you.
Engraving is small
craftmanship of the leather is 10/10 but i wish the hot stamp engraving was a bit larger. its hard to read in some lights.
26 January 2026
Unprompted review
Reply from Crudo Leather Craft
Dear Chris,
Thank you for the 10/10 rating on our leather craftsmanship! We appreciate your feedback regarding the size of the hot stamp. Because our pieces are designed for a subtle, sophisticated look, the engraving can sometimes be understated. We will certainly share your comments with our design team.
You can tell the engraving is done with…
You can tell the engraving is done with a high end laser or something. its very easy precise. miami love chain has a great weight. totally worth it.
26 January 2026
Unprompted review
Reply from Crudo Leather Craft
Dear Sophie,
You have a great eye! We use high-precision technology to ensure every tailor-made engraving is sharp and permanent. We're thrilled that you’re enjoying the weight and quality of the Miami Love chain—it’s definitely built to feel premium.
sturdy and cute
usually "custom" jewelry feels flimsy but this miami love chain is solid. the engraving is very deep and easy to read. truly a tailor-made piece.
21 January 2026
Unprompted review
Reply from Crudo Leather Craft
Dear Customer,
Thank you for your kind words! We believe that "custom" should never mean "flimsy," so we design our Miami Love chains to be both beautiful and durable. We're glad you appreciated the depth of the engraving—it’s built to last a lifetime.
Bad After Sales Service
Had purchased a bracelet and delivery attempt was fail due to inaccurate address given to 3rd party logistic, even though the address in my order I had given them the correct address. When I verify with Crudo, instead of verifying for me with the logistics provider, they asked the customer to call ourself and find solutions with the logistics provider. I have yet to received my bracelet for now, I hope there is nothing wrong or missing with my order.
13 January 2026
Unprompted review
Reply from Crudo Leather Craft
Sincere apologies for the delivery concerns
Dear Customer,
Thank you for sharing your feedback, and please accept our sincere apologies for the frustration caused by this delivery experience. We understand how disappointing it is to wait for an order, especially when you have provided the correct details.
We want to reassure you that we will ensure you receive your products. If the logistics provider is unable to complete the delivery and the package is returned to us, we will arrange to resend it to you immediately.
Regarding the contact with the logistics provider, we occasionally suggest customers reach out directly because certain security and verification procedures—such as confirming identity or specific delivery instructions—can only be authorized by the receiver. However, we are here to support you every step of the way. If you encounter any difficulties during that process, we will certainly follow up on our end to resolve it.
Please contact us at contact@crudo-leather.com with your order number. Our team will look into the status of your parcel right away and provide the timely help you need.
Best regards,
Wallace - Co-founder of Crudo Leather Craft
Unsafe website and company!!
After I placed my order I set up a user name and password and as soon as I tried to use it a message came back saying that my password didn't match. As soon as I wrote the company an email it got kicked back saying message not delivered. Also I checked my email for a status update and it showed that they were trying to charge me astronomical amounts of money in the hundreds (over$500) for the passport cover that should have only been $67. The emails also came back to me as suspicious email warnings. I called my bank right away to cancel my card which is a total hassle right before the holidays. Unless you want to be scammed or have your bank account in Jepordy do not order from this website! Save yourself the trouble!
16 December 2025
Unprompted review
Reply from Crudo Leather Craft
Dear Customer,
We are deeply concerned by your comments and want to clarify this immediately. We take digital security very seriously and use encrypted, industry-standard payment gateways. We do not have the ability to change an authorized amount from $67 to $500; if you saw a suspicious warning, it may have been a phishing attempt or a browser conflict. Regarding our email, please ensure you are using contact@crudo-leather.com. We have no record of a $500 charge and would like to help you verify this with your bank to ensure your security.
Best regards,
Wallace - Co-founder of Crudo Leather Craft
So sad !
Had 2 friends order . I'm very sad because I wanted to get cinnamoroll gift for my daughter. But I will NOT do that after what has happened. Be careful!!!!
14 November 2025
Unprompted review
Reply from Crudo Leather Craft
Dear Christine,
We are truly saddened to see this, as we would have loved the opportunity to create a special Cinnamoroll gift for your daughter. It sounds like your friends may have had a frustrating experience, and for that, I sincerely apologize.
We take every piece of feedback seriously and are constantly working to improve our logistics and stock management. We would love the chance to regain your trust. If your friends are still facing issues with their orders, please encourage them to contact us at contact@crudo-leather.com so we can resolve their concerns immediately.
We stand behind our tailor-made products and want every customer to feel confident when shopping with us.
Best regards,
Wallace - Co-founder of Crudo Leather Craft
Terrible company!
Terrible company!! I ordered a passport holder knowing it would get here on time according to the delivery date they gave me. It took them over a week to ship it, it was impossible to contact them and cancel. 12 days later it’s still not here- it’s still in HK and they won’t refund me!
This was a gift for someone leaving the continent and now I am stuck with a passport holder I can’t use!
28 April 2025
Unprompted review
Reply from Crudo Leather Craft
Deary Natalia,
I sincerely apologize for the delay. While we aim to meet all estimated delivery dates, international logistics can occasionally experience bottlenecks during peak seasons. Because each piece is tailor-made and engraved to order, we cannot cancel an order once production has begun. However, we understand the frustration of missing a gift deadline. Please contact our team so we can track the current location of your parcel and see how we can make this right.
Best regards,
Wallace - Co-founder of Crudo Leather Craft
Deceptive do not order from here…
My son ordered me a special bracelet with munchlac charm. First of all, it didn't get here fir Christmas. Then we figured I could have it for my birthday in January. The shipping time twice as long and then it was missing the charm. I wrote back for a refund and return info after waiting all this time and thee order arrived incomplete. They then said it did not include the charm. I then sent the photo and receipt of the “ Pokemon mumchlax” bracelet that clearly showed info on order and said they were being deceptive. They then agreed to send the charm. A day later they said they could not send the charm as it was sold out and to pick a different one. Since no other pokemon charms were on the site I chose a cinnamarol sanrio charm. Once again they emailed me back now stating that I had to choose a pokemon charm. Well, there are NO pokemon charms on the site now. This has been the worst experience ever. Do not order from them. They are deceptive and returns or refunds seem impossible! Deceptive and I do not recommend this company. Very dissatisfied customer!!!!
21 January 2025
Unprompted review
Reply from Crudo Leather Craft
Dear Nicole,
Please accept my apologies for the back-and-forth regarding your Pokemon charm. Due to high demand, certain limited-edition charms sold out faster than our system could update. It was never our intention to be deceptive, and we clearly failed to provide a smooth solution for you. I would like to personally look into your case to offer a full resolution regarding the missing components of your order. Please reach out to us with your order number.
Best regards,
Wallace - Co-founder of Crudo Leather Craft
terrible experience
terrible experience! i purchase a hello kitty set, and they didnt send me the hello kitty charm!! when i contacted them they say i didnt add on the charm. its so expensive for just 2 pieces of string without any charm!! the picture stated there is charm included! totally misleading and a total scam!! overall a terrible experience!!
21 November 2024
Unprompted review
Reply from Crudo Leather Craft
Dear Val,
We are sorry for the confusion regarding our Hello Kitty set. On our website, the base bracelet and the licensed charms are often selected separately to allow for a fully tailor-made look. We apologize if the imagery was misleading; it is never our intent to scam our customers. We would love to help you complete your set or find a solution that leaves you satisfied. Please email us so we can review your order details together.
Best regards,
Wallace - Co-founder of Crudo Leather Craft
Advertised a Pokémon special edition…
Advertised a Pokémon special edition bracelet with a pokeball charm, when the item arrived it had no charm. I reached out to customer service to have the charm sent. They said I didn’t choose the charm and needed to choose from the listed items, when I checked the listed items the pokeball was not an option and all upgrades were for other charms I did not want, when I mentioned this they told me the pokeball was out of stock (not listed on site) and when I asked for a refund they said they were unable to process a refund. Absolute bait and switch scam.
8 October 2024
Unprompted review
Reply from Crudo Leather Craft
Dear Lindsey,
I am truly sorry for the frustration caused by the out-of-stock Pokeball charm. We strive to keep our inventory as accurate as possible, but in this instance, we fell short. We do not practice "bait and switch"; we simply encountered a stock error. If we cannot provide the specific charm you ordered, we should certainly find a fair resolution for you. Please contact me directly at contact@crudo-leather.com so I can personally review your refund request.
Best regards,
Wallace - Co-founder of Crudo Leather Craft
Terrible customer service and wouldn’t…
Terrible customer service and wouldn’t give me a refund for a mistake that was on their end. Wouldn’t reimburse me for the $30 return shipping because it was part of their policy. But they literally sent me the wrong item and made me pay out of pocket for it.
1 September 2024
Unprompted review
Reply from Crudo Leather Craft
Dear Mimi,
I apologize for the error in your shipment. Our standard policy is that customers cover return shipping, but this does not apply if we sent the wrong item. If the mistake was on our end, we should have provided a pre-paid label or a full reimbursement. I would like to fix this immediately and refund your out-of-pocket shipping costs. Please send your shipping receipt and order number to our support email so we can correct this.
Best regards,
Wallace - Co-founder of Crudo Leather Craft
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