From my initial enquiry to the booking process Mike was great and extremely knowledgeable and helpful. Nothing was too much trouble even when I kept changing my mind and adding bits on! Such a refr... See more
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Review summary
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Reviews shaping this summary
I called as already good reviews on line. Was originally just an enquiry re Mexico cruise next month but i was lucky enough to speak to Debbie, she was so knowledgeable, so kind and helpfull that i b... See more
Lisa at Cruise Kings was amazing, great customer service from our initial inquiry through to booking, with no pressure. She answered all our questions and was very knowledgeable and provided a lot of... See more
Company replied
Very friendly courteous knowledgeable staff made our booking experience easy. Chris answered our questions, found out further information and contacting us back promptly. The booking process was easy... See more
Company details
- #16 of 52 best companies in Cruise Travel Agency
Written by the company
Founded over 50 years ago, CruiseKings is an award-winning Cruise Specialist. Our highly experienced Cruise Experts offer their wealth of knowledge, first-hand experience and insight alongside exclusive deals and incredible value. Great service is at the heart of everything we do, from your first phone call until you travel, whilst overseas until you return, and beyond….we’ll always be here when you need us.
Contact info
6 & 8 Forbes Drive , KA8 9FG, Ayr, United Kingdom
- 0800 197 8050
- enquiry@cruisekings.co.uk
- cruisekings.co.uk
4.9
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 1 week
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Elise Jones has make the process so far…
Elise Jones has make the process so far straight forward ( even though i had some personal problems). Great service for deposit. More than confident the rest to the booking will be the same.
16 July 2026
Fabulous Service
Every time a book a cruise with them .. they are so helpful and tailor everything to your requirements. I contacted them 2 days ago . The lovely Debbie gave me a call , asking for my specifics and within 2 days it’s booked 👍😀. I know from previous bookings, the service will not end at the booking. It will follow throughout my whole cruise. Thank you for a fabulous service.
30 July 2026
Unprompted review
Good service honest and helpful staff
24 July 2026
Very helpful member of staff
25 July 2026
Thank You Harris
Harris is always helpful and finds us the best cruise options. His customer service skills are super and makes choosing and booking nice and easy. I know he’s always there if we have any questions or queries and comes back to us efficiently. His knowledge is top notch. Thank you Harris!
22 July 2026
Reply from CruiseKings
Dear Mr Flanagan,
Thank you for taking the time to share such wonderful feedback with us. It’s fantastic to hear that Harris continues to provide such a high standard of service and consistently helps you find cruise options that suit your needs.
Knowing that you can rely on his expertise, efficient responses and willingness to answer any questions makes choosing and booking your cruises so much easier. It’s clear that Harris has built a strong level of trust with you, and that means a great deal.
We’re delighted to have Harris looking after your cruise plans and hope your next voyage is every bit as enjoyable as you’re expecting.
Kind regards,
Melissa Gambles
CruiseKings
Happy returning customer
Very easy to deal with, no pushy sales people, well explained and informative, thus is the second cruise I have booked with Cruise Kings and will be a returning customer in the future.
18 July 2026
Reply from CruiseKings
Dear Mrs Rush,
Thank you for taking the time to share your feedback with us, and for choosing CruiseKings once again. It’s wonderful to hear that your second booking was handled in a clear, relaxed and informative way, with no pressure involved.
We’re particularly pleased that the experience has given you the confidence to return to us for future cruises. Your continued support is greatly appreciated, and we hope your upcoming voyage is everything you’re looking forward to.
Wishing you smooth sailing and a fantastic holiday!
Knd regards,
Melissa Gambles
CruiseKings
Rebecca was so helpful and understood…
Rebecca was so helpful and understood what we need, answered all our questions and we had a few.
22 July 2026
Reply from CruiseKings
Thank you for taking the time to share your feedback with us. We’re so pleased to hear that Rebecca took the time to understand exactly what you needed and patiently worked through all your questions.
It’s great to know that her helpful approach gave you the reassurance and information you needed to move forward with your plans. We really appreciate your kind words and wish you a fantastic trip when the time comes.
Kind regards,
Melissa Gambles
CruiseKings
Very helpful during the booking process…
Very helpful during the booking process and promptly responded to subsequent queries
15 July 2026
Reply from CruiseKings
We appreciate you taking the time to share your experience. It’s reassuring to hear that you received helpful guidance when making your booking and that your follow-up questions were dealt with promptly.
Keeping customers supported from the initial enquiry through to the finer details is an important part of the service we provide. We’re pleased everything was handled efficiently and wish you a fantastic holiday.
Kind regards,
Melissa Gambles
CruiseKings
Mike was friendly
Mike was friendly, knowledgeable and super quick!
Very helpful.
29 July 2026
Unprompted review
Reply from CruiseKings
Thank you for taking the time to share your feedback with us. It’s fantastic to hear that Mike provided such a friendly, knowledgeable and efficient service. His quick response and helpful approach clearly made a positive difference to your experience.
We’re pleased that everything was handled so smoothly and that you felt well supported. Wishing you a wonderful holiday, and we hope to welcome you back to CruiseKings for your next adventure!
Kind regards,
Melissa Gambles
CruiseKings
Reply from CruiseKings
We really appreciate you sharing your feedback. It’s great to know that we were able to resolve your issue and provide the help you needed.
Making things easier for our customers is what we strive for, so it’s particularly rewarding to hear that you were happy with the outcome. Thank you for choosing CruiseKings, and we hope to have the opportunity to assist you again in the future.
Kind regards,
Melissa Gambles
CruiseKings
Katie Lowe - rockstar!
Katie Lowe was incredibly helpful and made the daunting process of booking a big trip to Japan very manageable!
Katie was very knowledgeable about not only all the elements but also of what to expect and look for in Tokyo
We managed to get everything from flights to hotels and all transfers sorted in one call.
Thanks Katie!
29 July 2026
Unprompted review
Reply from CruiseKings
Dear Mr Cowles,
Thank you for taking the time to share your fantastic feedback with us. Planning a big trip to Japan can certainly feel daunting, so it’s wonderful to hear that Katie made the whole process feel manageable and straightforward.
Her knowledge of the different elements of your trip, along with her insight into Tokyo and what to look out for, clearly gave you valuable reassurance. Getting your flights, hotels and transfers arranged in one call is a fantastic result and a great reflection of Katie’s efficiency and expertise.
We’re delighted that she helped turn a complicated itinerary into an exciting trip to look forward to. Wishing you an amazing time in Japan and plenty of unforgettable experiences along the way!
Kind regards,
Melissa Gambles
CruiseKings
Happy customer
We have always found booking with cruise kings a pleasure, always dealt with helpful staff. This time there was a difference, Lisa Dixon was a breath of fresh air and is a credit to your company. We felt she went the extra mile. As our last cruise was our 50th we do know the procedure well.
23 July 2026
Reply from CruiseKings
Thank you for taking the time to share such lovely feedback with us. After booking so many cruises with CruiseKings, it’s especially meaningful to hear that Lisa made such a memorable impression on this occasion.
We’re delighted that her enthusiasm, attention and willingness to go the extra mile stood out to you. With your 50th cruise behind you, you clearly know exactly what you’re looking for, so it’s wonderful to know that Lisa still managed to add something special to your booking experience.
Lisa will be thrilled to hear that you consider her a credit to CruiseKings. We greatly appreciate your continued loyalty and hope there are many more exciting cruises ahead!
Kind regards,
Melissa Gambles
CruiseKings
Absolutely fantastic service
Absolutely fantastic service. Lisa Dixon listens to all your requirements and advises accordingly. We have been dealing with Lisa now for 6 years and we wouldn’t book anywhere else. Lisa is just the best!
25 July 2026
Reply from CruiseKings
Thank you for taking the time to share such wonderful feedback with us. Six years of choosing to book with Lisa is a fantastic endorsement, and we’re incredibly grateful for your continued trust in CruiseKings.
It’s clear that Lisa’s ability to listen carefully to your requirements and provide advice tailored to your plans has made her someone you know you can rely on. Knowing that you wouldn’t book anywhere else and hold Lisa in such high regard is a tremendous compliment.
We truly value your loyalty over the years and look forward to being part of many more exciting holidays with you. Wishing you happy travels and plenty of memorable adventures ahead!
Kind regards,
Melissa Gambles
CruiseKings
Great service. Will be back
I dealt with George. Nothing was too much trouble. He provided a number of quotes and kept in touch in between. He was not pushy about the sale and was very keen to get the best possible deal for us. I couldn’t fault him at all.
The service and booking process were easy to understand too. Thank you so much George. I will be back to book another cruise soon!
24 July 2026
Reply from CruiseKings
Dear Mr Butler,
We really appreciate you taking the time to share your experience. It’s wonderful to hear that George went the extra mile to provide a range of options, keep you updated and focus on finding the best possible deal for you.
A relaxed, helpful approach without any pressure is exactly what we want our customers to experience, so it’s particularly pleasing to know you felt comfortable throughout. It’s also great to hear that the booking process was clear and easy to follow.
Thank you for choosing CruiseKings, and we’ll be delighted to welcome you back when you’re ready to plan your next cruise. Until then, wishing you a fantastic holiday!
Kind regards,
Melissa Gambles
CruiseKings
Great service from Debbie
25 July 2026
Reply from CruiseKings
Thank you for taking the time to share your feedback with us. We’re pleased to hear that Debbie provided such great service and made a positive impression during your experience with CruiseKings.
Your kind words are very much appreciated, and it’s wonderful to know you were happy with the support you received. Wishing you a fantastic holiday and plenty of memorable moments!
Kind regards,
Melissa Gambles
CruiseKings
You listen to what I needed and found a…
You listen to what I needed and found a solution to my issues. Great work
29 July 2026
Reply from CruiseKings
Dear Mr Young,
We really appreciate you sharing your experience with us. It’s fantastic to know that we listened to your requirements and were able to work through the issues to find a solution that suited you.
Providing a service that is genuinely tailored to each customer is something we take great pride in. Thank you for your kind words, and we hope to welcome you back when you’re ready to arrange your next holiday.
Kind regards,
Melissa Gambles
CruiseKings
I was talking to Katie who helped me to…
I was talking to Katie who helped me to organise my holiday trip to Alaska and Vancouver rockies Katie was very helpful and gave us good advice about our holiday plans.
I would definitely recommend cruise kings for any of deals.
29 July 2026
Unprompted review
Reply from CruiseKings
Thank you for choosing CruiseKings and for sharing your kind feedback. Planning a trip to Alaska and the Vancouver Rockies is certainly something to look forward to, and we’re pleased that Katie’s advice and expertise helped you feel confident about your holiday arrangements.
It’s great to hear that you found Katie so helpful and would recommend CruiseKings to others. We hope your adventure is everything you’re hoping for and creates some wonderful memories along the way. We look forward to assisting you again soon.
Kind regards,
Melissa Gambles
CruiseKings
Had been impressed by earlier dealings…
Had been impressed by earlier dealings with Cruisekings (Katrina in particular) and found them patient, knowledgeable and helpful. This prompted me to revert back to them and subsequently do business with them. If experience to date is anything to go by then I’m confident we are in safe hands.
28 July 2026
Unprompted review
Reply from CruiseKings
Thank you for taking the time to share your feedback with us. We’re particularly pleased to hear that your previous experience with CruiseKings, and Katrina in particular, left such a positive impression that you chose to return to us for your latest holiday plans.
It’s wonderful to know that her patience, knowledge and helpful approach gave you the confidence to place your booking with us again. Building trust with our customers is incredibly important, and we’re grateful that you feel you’re in safe hands.
We truly appreciate your continued confidence in CruiseKings and look forward to assisting you throughout your upcoming holiday and with your future travel plans.
Kind regards,
Melissa Gambles
CruiseKings
Helen - the gateway to premium cruising
I have received exceptional service from Helen Henderson at Cruise Kings while booking our 2028 Majestic Alaska & Rocky Mountains holiday.
From the very beginning, Helen has been professional, knowledgeable and incredibly patient. She took the time to answer every question I had in detail, no matter how small, and never made me feel rushed or pressured into making a decision.
Helen secured us an excellent package, including an unobstructed balcony cabin, the Rocky Mountaineer GoldLeaf upgrade at a fixed price, and ensured everything was fully ATOL protected. She provided clear written confirmation of all the important details, giving us complete confidence before paying our deposit.
Her communication has been outstanding throughout, with prompt responses, honest advice and a genuine willingness to help. It’s rare to receive such a high level of customer service, and Helen has made what could have been a complicated booking process straightforward and enjoyable.
I would not hesitate to recommend both Helen Henderson and Cruise Kings to anyone looking to book a special holiday. Thank you for your exceptional service – we can’t wait for our Alaska and Canadian Rockies adventure!
27 July 2026
Unprompted review
Reply from CruiseKings
Thank you for taking the time to share such detailed and thoughtful feedback with us. We’re delighted to hear that Helen provided such an exceptional level of service while arranging your 2028 Alaska and Rocky Mountains adventure.
It’s fantastic to know that her patience, knowledge and clear communication gave you complete confidence throughout the booking process. Securing the right package, including your unobstructed balcony cabin and Rocky Mountaineer GoldLeaf upgrade, while ensuring all the important details were clearly explained, clearly made a real difference.
A holiday of this scale deserves careful planning, and we’re so pleased Helen made what could have been a complex arrangement feel straightforward and enjoyable. Your recommendation means a great deal to us, and we hope the anticipation continues to build as you look forward to such a special journey.
We wish you an unforgettable Alaska and Canadian Rockies experience and look forward to assisting you again with your future travel plans!
Kind regards,
Melissa Gambles
CruiseKings
Where to even begin……
Where to even begin……
Ray has just been the most outstanding kind, patient and helpful advisor helping me to book my special 40th birthday trip to Alaska. It is absolutely a bucket list trip for me and Ray’s knowledge, confidence and advice just completely sold this for us.
We had never heard of cruise kings before and not going to lie was kinda of nervous but i only have great things to say about them. Ray has answered all my questions this far and i bet there will be alot more to ask right up until we leave.
So far, so good and thank you Ray for being a great advisor and talking this all out with us!!
27 July 2026
Unprompted review
Reply from CruiseKings
Thank you for taking the time to share such a wonderful and heartfelt review with us. It means so much to know that Ray has played such an important part in arranging your special 40th birthday trip to Alaska, especially for a holiday that holds such significance as a bucket-list experience.
Ray’s patience, knowledge and confidence clearly helped give you the reassurance you needed, particularly when you were booking with CruiseKings for the first time. We’re thrilled that he took the time to talk everything through, answer your questions and help bring your plans to life without any pressure.
We’re honoured to be part of such a memorable celebration and hope the excitement continues to build as your Alaska adventure approaches. We look forward to assisting you with any questions along the way and wish you an absolutely unforgettable 40th birthday trip!
Kind regards,
Melissa Gambles
CruiseKings
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