Since my first contact with Ms. or Miss Violeta, I always turn directly to her. So far, that has included three cruises — she takes care of everything, finds the best options, gives advice, and offer... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This was our second time booking a cruise with the agency, and once again we had an amazing experience. On our very first cruise, we were completely new to everything, but Violeta took the time to... See more
Company replied
What a fantastic response and service from Mr Sejdi. Booked a last minute cruise for my wife and kids with a few emails and chats had all the complexities sorted. Sejdi understood my every anticipati... See more
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My decision to choose Cruisetopic are good memories from last year, whwn we have our first Cruise. But for new jorney which is in front of us, want to say big thank you to Mrs. Violeta who is so pro... See more
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Company details
Written by the company
Cruisetopic è un'agenzia di viaggo online specializzata in crociere presente in Italia, Malta, Croazia, Ungheria, Emirati, Albania, Romania e Spagna. Nasce da un progetto di alcuni manager del mondo del turismo che da oltre 20 anni hanno operato in diverse aziende del settore. Il mondo delle crociere è in continua e costante ascesa derivata dell’aumento constante delle nuove navi varate e in procinto di esserlo e del vertiginoso aumento della richiesta da parte del pubblico. Ci avvaliamo di agenti di viaggio esperti in crociere, noi li chiamiamo TOPCRUISER, gli utenti di Cruisetopic possono scegliere la loro crociera comodamente sul pc o su tablet/smartphone, pur sapendo che possono in qualsiasi momento avvalersi della loro preziosa competenza. Cruisetopic is an online travel agency specialising in cruises operating in Italy, Malta, Croatia, Hungary, the Emirates, Albania, Romania and Spain. It is the brainchild of a few managers from the world of tourism who have been working in various companies in the sector for over 20 years. The world of cruises is constantly and steadily growing as a result of the constant increase in the number of new ships launched and about to be launched, and the huge increase in demand from the public.We rely on travel agents who are experts in cruises, we call them TOPCRUISERS. Cruisetopic users can choose their cruise from the comfort of their PC or tablet/smartphone, knowing that they can benefit from their valuable expertise at any time.
Contact info
Corso di porta vittoria, 18, 20122, Milano, Italy
- 02 8001 11100
- info@cruisetopic.net
- cruisetopic.it
4.8
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
What an amazing service
What an amazing service provided by Cruisetopic. Coming from years experience working in 5 star hotels, knowing what good service means to a client, Cruisetopic is surely at the top of amazing service. 10/10. Thank you Sejdi and Eszter. 🙏
25 June 2025
Unprompted review
Reply from Cruisetopic
Thank you so much for your wonderful feedback!
Coming from your extensive experience in 5-star hospitality, your praise means a lot to us. We’re thrilled that Cruisetopic has met your high standards of service.
We can’t wait to organise your next trip!🤩🌊🛳️
Mrs Vedrana was very helpfull and…
Mrs Vedrana was very helpfull and patient since I had a lot of questions and requests. She replied to all of them gladly and quickly🙂
7 July 2025
Reply from Cruisetopic
Thank you very much for your kind words!
We’re delighted to hear that Vedrana was helpful and patient throughout your experience.
We can’t wait to organise your next trip!
Reply from Cruisetopic
Thank you!
We’re glad to provide professional support whenever you need it.
Looking forward to assisting you again soon! 😊🚢
Reply from Cruisetopic
Thank you for the 5 stars!
Looking forward to next time! 🚢😊
Cruise booking
I started the booking on the website and was guided by the assigned agent in adding the options necessary for a successful cruise. Thank you for your support.
15 May 2025
Reply from Cruisetopic
Thank you so much for your kind words!
We’re delighted our agent could assist you in making your cruise booking smooth and successful.
If there’s anything more we can do to make your experience even better, please don’t hesitate to let us know.
We’d love to earn that 5-star rating from you next time! 🚢✨
Very good service's during working…
Very good service's during working Hours and helpfull agent
25 June 2025
Reply from Cruisetopic
Thank you for your kind feedback!
We’re glad to hear you experienced great service and found our agent helpful.
Looking forward to assisting you again soon! 😊🚢
Great service and follow up.
17 June 2025
Reply from Cruisetopic
Thank you so much for your kind words!
We’re glad you appreciated our service and continuous support.
Looking forward to assisting you again soon! 😊🚢
Cruisetopic experience
Cruisetopic represents elegance, professionalism, quality, performance and experience.
It's not just a list of qualities, it's a truth, a reality!
My assistant - Mr. Vlad. I can say that I had and have an exceptional collaboration!
CONGRATULATIONS!
17 June 2025
Reply from Cruisetopic
Thank you so much for your wonderful words!
We’re proud that Cruisetopic stands for elegance, professionalism, and quality in your eyes.
It’s fantastic to hear that Vlad has been exceptional.
We look forward to continuing to provide you with outstanding service! Thank you again! 🚢✨
Very professional friendly helpful…
Very professional friendly helpful service
5 June 2025
Unprompted review
Reply from Cruisetopic
Thank you so much for your kind words!
We’re delighted you found our service professional, friendly, and helpful.
We look forward to assisting you again soon! 😊🚢
Top service
12 June 2025
Reply from Cruisetopic
Thank you very much for your kind words!
We look forward to organising your next trip! 🚢😊
At the end we solved everything
I wrote a review about a cruisetopic and a bad experience regarding refund after not being able to go on a cruise. After review the customer service contacted me (Greta) and solved our problems. Greta was really helpful and managed everything to be solved. We got our refund.
7 June 2025
Unprompted review
Reply from Cruisetopic
We’re deeply sorry to hear about your experience and sincerely regret the distress this situation has caused you, especially when it involves unexpected health issues and important travel plans.
Please rest assured that your case has not been overlooked. As previously communicated, the claim was submitted to the insurance provider, and the matter is currently being handled by them. We understand that their initial decision may have been disappointing, but we want to reassure you that the process is ongoing and subject to their evaluation procedures, which are unfortunately beyond our control.
It was never our intention to make you feel unheard or unsupported. If there were any delays in our communication, we sincerely apologise. Your satisfaction and trust mean a great deal to us, and we remain committed to supporting you throughout this process.
We’re here to assist and will continue to monitor the situation closely. Should you wish to discuss anything further or require updates, please don’t hesitate to contact us directly—we’re here to help and want to ensure this matter reaches a fair resolution.
Was a pleasure to make this…
Was a pleasure to make this reservation.
Vlad it's a very nice person who helping you all the time
6 June 2025
Reply from Cruisetopic
Thank you so much for your kind words!
We’ll be thrilled to organise your next cruise with the same care and dedication! 🚢😊
I booked and paid for one cabin…
I booked and paid for one cabin (outside, so your agent contacted me and asked to change the cabin, and changed me to a cabin with a partially blocked view for the same amount. Upon arrival at the pier, I was given a cabin with a partial view, i.e. the view was only 10% and 90% blocked. I believe that this cabin did not correspond to the money I paid. I tried to talk to the ship's reception, I was told that it was not their fault. I tried to contact you but to no avail. Sunday was 1.06. The agent only contacted me in the evening and told me "that I got exactly what I booked". After 3 days, they offered me a really adequate cabin for the money I paid. However, it still says that I spent 3 days in very poor accommodation for my money. Please refund those funds, i.e. the difference in the price of accommodation. Danica Tomašić
26 May 2025
Reply from Cruisetopic
Thank you for taking the time to share your experience. We sincerely regret to hear about the inconvenience you encountered at the beginning of your cruise.
We understand your frustration regarding the cabin with the partially obstructed view and your expectation based on the original booking. While it is true that your assigned cabin matched the category confirmed prior to departure, we acknowledge that your perception of its quality did not align with your expectations. We're also sorry for any delay in communication and for the discomfort you experienced during those initial days.
We’re pleased that a more suitable cabin was eventually arranged, and we truly appreciate your patience during that process. However, we understand that this solution came after you had already spent several days in a cabin that you felt did not reflect the value of your booking.
Your request for a partial refund, reflecting the difference in quality for those three days, has been duly noted.
We are currently reviewing your case internally and will follow up with a formal response regarding possible compensation as soon as the evaluation is complete.
Thank you again for your feedback, and we apologise for any disappointment caused. Our goal is always to ensure that our guests feel valued and heard, and we are committed to doing our best to restore your trust.
Great agency.Fast responding on all…
Great agency.Fast responding on all questions, giving good advises. Recommend to everyone to organise voyage through them.
23 May 2025
Reply from Cruisetopic
Thank you for your wonderful feedback!
We’re delighted to hear that our quick responses and helpful advice made your experience with us smooth and enjoyable. Your recommendation means a lot, and we’re excited to assist you in organising many more fantastic voyages.
The worst customer service
Was dealing with them for 4 years
However ,this year service is soooo poor!!!
I have requested to share a quotation for a cruise on 14th April , but unfortunately no matter how many times I did follow ups - they are just ignoring the request !
26 May 2025
Unprompted review
Reply from Cruisetopic
Thank you for sharing your concerns. We truly value your loyalty over the past four years and regret any frustration caused. Please be assured that we do our best to respond promptly to all requests.
We apologise if your recent enquiry was delayed; sometimes high volumes or specific circumstances can impact our response times. We are committed to improving and would be happy to assist you directly to ensure your needs are met.
Please feel free to contact us again with any details, and we will prioritise your request.
Thank you for your understanding.
Reply from Cruisetopic
Thank you so much for your feedback! We’re always here to help and look forward to assisting you again soon.
My recent cruise booking was an…
My recent cruise booking was an absolute smooth sailing all thanks to Mr. Mohamed Selim at Cruisetopic Travel Agency! From helping pick the perfect itinerary to finding an incredible deal on our cabin, Mohamed was incredibly knowledgeable and attentive. Every detail was handled seamlessly, making my planning stress-free. I highly recommend Mr Mohamed and Cruisetopic for anyone planning their next cruise – truly outstanding service!"
20 May 2025
Reply from Cruisetopic
Thank you so much for your glowing feedback! We’re thrilled to hear that Mohamed provided such attentive and knowledgeable support throughout your booking journey. It’s wonderful to know that every detail was handled seamlessly, making your planning smooth and stress-free.
Mohamed is truly a valued member of our team, and your kind words mean a lot to all of us. We look forward to helping you set sail on many more amazing adventures!
Edited review after my issue has been resolved
This is an edited review, at first I gave one star beacuse I was not happy with the customer service after I had to cancel my cruise. But when Greta, the head of customer servise, took my complaint everthing started looking up. She is very professional, helpful and we had great communication so I had to change the review. Yes, it was slow at first and I was very frustrated, but eventually I got my refund thanks to Greta.
12 May 2025
Unprompted review
Reply from Cruisetopic
We are truly sorry to hear about your experience and the unfortunate cancellation of your honeymoon cruise. We completely understand how upsetting this must have been and regret that you felt unsupported during such a difficult time.
Please rest assured that your request has been taken seriously from the beginning. As already communicated, we have opened a claim with the insurance company, and the refund process is now in their hands. We are actively following up with them and will inform you immediately once we receive any updates.
We acknowledge that the delay in communication added to your frustration, and for that, we sincerely apologise. Your feedback is valuable to us and will help us improve our service going forward—especially in situations that require timely and compassionate support.
Thank you for your patience, and should you need any further clarification, we remain at your full disposal.
First contact and following…
First contact and following communication with the agent was very professional and supportive.
22 May 2025
Reply from Cruisetopic
Thank you for highlighting the professionalism and support you experienced from our agent right from the first contact! We believe that attentive communication lays the foundation for a great journey, and we’re delighted to know you felt well guided throughout.
We look forward to helping you plan many more seamless adventures ahead!
Everything was very well explained and…
Everything was very well explained and with helpful information. Thank you
21 May 2025
Reply from Cruisetopic
We truly appreciate your kind words! It’s wonderful to hear that the explanations and information provided made your experience clearer and easier. Thank you for trusting us — we’re excited to assist you with your next journey!
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