CrunchLabs Reviews 1,601

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 1,262 reviews, reviewers had a great experience with this company. Customers are really happy with the product, finding it to be of great quality and providing an amazing, fun, and engaging experience for children. Many appreciate how the product fosters interest in engineering and science, with kids often able to build projects with little assistance and enjoying them for days. The user experience is also highly praised, with many finding the ordering process simple and the website user-friendly. However, some people were dissatisfied with aspects of the subscription, order, and delivery services. Issues included unclear shipping statuses, delayed deliveries, and difficulties tracking packages, especially for international orders. Some customers also reported receiving incomplete orders or experiencing problems with parts of the product not working correctly, leading to disappointment.

What people talk about most

Product

Reviewers highlight positive aspects of the product, with many customers expressing satisfaction with the... See more

User experience

People report positive experiences with the user experience. Many customers found the process smooth, with... See more

Subscription

Users describe ambiguous interactions with subscription. Many customers express excitement and satisfaction,... See more

Order

Customers had ambiguous experiences with order. While some reviewers found the ordering process simple, easy,... See more

Delivery service

Consumers find delivery service to be ambiguous. While some customers experienced quick and expedient... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Mostly satisfied, but the shipping status was unclear and it was uncertain when it would arrive. Also, the motor for the "pitch" on the IR Turret does not work correctly, as it gets really hot and was... See more

Rated 5 out of 5 stars

We’ve been watching Crunchlabs videos for almost a year and thinking about subscribing to the boxes for several months. My 6-year-old has always been a builder and this subscription has definitely br... See more

Rated 5 out of 5 stars

The team at Crunchlabs are very efficient. I needed to change my billing address as we have recently moved and the was all fascilitated very quickly and easily via email. Hopefully both the recent o... See more

Rated 5 out of 5 stars

My 8 year old granddaughter was happy and smiling from ear to ear when saw the CrunchLab box ! When I told her she was going to get 11 more boxes, she couldn’t have been happier! She immediately sat d... See more


Company details

  1. Childrens Toy Store

Written by the company

CrunchLabs is a STEM subscription box for kids, teens, & adults, designed by former NASA engineer & YouTuber Mark Rober.


Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
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2-star
1-star

Replied to 84% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Best birthday present!

This was my daughter’s favorite birthday present! She turned 10 in March and a CrunchLabs subscription was the only thing she really wanted. She said she wants to be an Engineer in the future so that she can build and invent cool, new things. My 5 yr old son now wants one for his birthday in November. 10/10 recommend it!

7 April 2026
Rated 1 out of 5 stars

Ordered our first box almost 2 weeks…

Ordered our first box almost 2 weeks ago and still hasn’t arrived. I’ve also called but no one has really helped me. UPDATE- they sent a replacement box and after 4 weeks of not receiving anything and a very sad 7 year old they told me I would need to wait another 1-2 weeks for the 2nd replacement box so I just cancelled and got a refund. Biggest scam ever

6 April 2026
CrunchLabs logo

Reply from CrunchLabs

Hi Leanne,

I sincerely apologize for the delayed delivery for your first box. Upon looking into your account, it looks like the first package was lost in transit, and our support team was able to create a replacement for you. It should arrive late next week. Please reach out if you have any other questions or concerns.

best,
Rachel

Rated 3 out of 5 stars

The box arrived opened

The box arrived opened, held closed by a sticky dot that was broken. Nothing was lost, but we expected more engineering on the package. Project assembly was fine and fun. My daughter assembled most of it on her own.

5 April 2026
CrunchLabs logo

Reply from CrunchLabs

Hi Jeremy,

I am sorry to hear that the seal on your recent box was broken. Thank you for taking the time to share your feedback, and we will pass this to our vendors. I am glad to hear that your daughter enjoyed her project, and please do not hesitate to reach out if you have any future concerns.

best,
Rachel

Rated 3 out of 5 stars

Fun but not very sturdy for kids

My boys enjoyed building their disc shooter. The directions were easy to follow. Unfortunately, it broke after the first 3 or 4 times they used it showing our family what they had built. Hopefully future projects will be sturdier since they are intended for kids.

2 April 2026
CrunchLabs logo

Reply from CrunchLabs

Hi Jessica,

Glad to hear that your sons enjoyed their first Build Box. Please be sure to use our replacement parts portal to replace any broken or missing parts, free of charge to you. If you would like more details about this, please reach out to help@crunchlabs.com.

best,
Rachel

Rated 1 out of 5 stars

Terrible

Terrible ! Box damaged and parts missing , my son is so disappointed, it was for his birthday and it’s utterly useless

4 April 2026
CrunchLabs logo

Reply from CrunchLabs

Hi Mick,

Sorry to hear that your first box was missing parts, and arrived damaged. Please reach out to our support team at help@crunchlabs.com for a replacement box or parts.

best,
Rachel

Rated 4 out of 5 stars

First box STILL NOT HERE! Update: it arrived!

We live in Ireland and ordered our subscription on the 4th of March. We just received an email that our second box has now been shipped. We STILL haven't received the first one! I understand this is international shipping, but when my mom sends something from USA it takes 14 days maximum! It's been over 5 weeks now. I'm just worried they're all going to get lost! We spent a LOT of money for this. A huge part of which was shipping.

My daughter with Down's Syndrome is sooooooo excited to get started! But when will that happen?

Disappointed in Ireland
Melissa and Madeline File

UPDATE: Finally here!
I only had to be patient a little longer. We built it immediately and she's been shooting targets ever since! Thank you!

Relieved in Ireland,
Melissa and Madi

9 April 2026
CrunchLabs logo

Reply from CrunchLabs

Hi Melissa and Madeline,

I deeply apologize for the major delay on the delivery of your box. We are unfortunately seeing longer than average transit times across the board (both domestic and international) from our carriers. I was able to look up your shipment, and confirm that it has reached the local sorting facility and should be delivered within the next few days.

Thank you so much for your patience with this delay, and we hope you love your Disc Launcher once it arrives.

best,
Rachel

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