Banner for Crusader Vehicles Limited

Crusader Vehicles Limited Reviews 

355
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service and the helpful, knowledgeable staff, making the process easy and stress-free. Many also highlight the smooth, efficient delivery and competitive pricing. The overall experience is often described as effortless and professional, with many people highly recommending the company. Reviewers consistently highlight excellent communication, keeping them well-informed. However, some customers mentioned occasional issues with delivery communication or dates, and one instance of an incorrectly delivered vehicle, which was promptly resolved.

What people talk about most

Service

Clients share positive opinions on service, with many reviewers highlighting excellent communication and... See more

Staff

Users describe positive interactions with staff, highlighting their excellent service, communication, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting excellent communication and... See more

Delivery service

People report positive experiences with delivery service, highlighting excellent service, great... See more

Price

Customers generally report positive experiences with pricing, often finding competitive rates and good deals... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Went to our local dealer, three times, to try and get a van. Ended up speaking with Dan at Crusader who was amazing, everything sorted, everything was easy, nothing too much trouble. Cant say enough p... See more

Company replied

Rated 5 out of 5 stars

I first heard about crusader vehicles through a family member that had used them before at first I wasn’t Sure but until I started speaking to the staff that put my mind at rest they were the most hel... See more

Company replied

Rated 5 out of 5 stars

I purchased my used WAV from Crusader Vehicles August 2025. I made initial contact after viewing & reading the vehicle details on Auto trader. Simon was helpful at every stage. We agreed on a... See more

Rated 5 out of 5 stars

Crusader Vans made my first van leasing experience smooth and hassle free. My account manager, Shaun, answered all my questions and kept me updated throughout the process. The van was delivered as pr... See more


Company details

  1. Leasing service
  2. Car dealer

Written by the company

Crusader Vehicles Ltd is a family owned business, operating in the heart of East Sussex for the past 20 years. Our aim is simple; to make acquiring your next vehicle as hassle-free as possible. We do this by combining experience with quality. Having supplied over 18000 vehicles to customers nationwide, we have developed relationships with some of the UK’s best-known vehicle manufacturers, dealer groups and finance companies. This means that we deal direct, negotiating savings on new vehicles through bulk buying power, that our customers can then take advantage of. Our links with dealer groups and manufacturers also mean you can take your vehicle anywhere for servicing or repair and should you have a problem, our relationships will help us to resolve that problem for you. Our team of dedicated staff, have over 25 years of industry knowledge and undergo continuous training to ensure that they are up-to-date on changing legislation and best practice. As a company authorised and regulated by the Financial Conduct Authority, you can be assured that your interests sit at the top of our priorities and that we will go the extra mile to get things right.


Contact info

4.9

Excellent

TrustScore 5 out of 5

355 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(355)

70 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic company with a real passion…

Fantastic company with a real passion for customer service, i know a lot of reviews look like bots or fake but we have had the please of dealing with Jeeves the van butler(Dan Hofinger) on numerous occasions and i must say the service and updates is always excellent and second to none.
choosing the right provider is always hard but we respect the advice given and the quick turn around.

30 April 2024
Rated 5 out of 5 stars

Good Delivery Experience

This review relates specifically to the experience of receiving the vehicle (I was not involved in the procurement of the vehicle). The delivery driver was well presented, clear and helpful allowing me to view the vehicle and check it over prior to signing it over.

My colleagues dealing with the procurement of the vehicle are happy with the process and have used Crusader Vehicles multiple times.

30 April 2024
Rated 5 out of 5 stars

Exceptional Service from Crusader Vehicles - Integrity at Its Fineste


I seldom find myself inclined to write reviews, but my recent experience with Crusader Vehicles and particularly Jack has compelled me to share. Their service has been nothing short of brilliant, and in a world where integrity seems increasingly scarce, they have truly stood out.

My demands as a customer are not always the easiest to meet, and after encountering numerous disappointments with other companies who made promises they couldn't fulfill, I approached Crusader with caution. However, from the outset, they were refreshingly realistic about what they could deliver. Their honesty and transparency throughout the process were commendable, and they managed to secure the deal I wanted and followed through on every aspect of it.

In a business landscape where integrity can often be compromised, Crusader Vehicles has proven themselves to be an exception. They not only met but exceeded my expectations, demonstrating a commitment to integrity and customer satisfaction that is truly commendable.

From the initial contact to the swift delivery in just 15 days, the entire experience has been nothing short of exceptional. I extend my heartfelt thanks to Jack and the entire team at Crusader Vehicles for their outstanding service. Well done, and thank you, Jack!

17 April 2024
Unprompted review
Crusader Vehicles Limited logo

Reply from Crusader Vehicles Limited

Dear Martin
Thank you so much for your review. We have passed on your comments to Jack who is delighted. Having supplied vans to customers for the last 20 years, we're pleased as punch to still be on top of our game for customer service and we're grateful to you for trusting us with your vehicle supply.

All the best, Dave, Jack and all the Crusader team.

Rated 4 out of 5 stars

Great service

Great service, great vehicle and would definitely use again.
Small thing which is why i didn't give 5* is that the communication was rather slow.

2 April 2024
Rated 4 out of 5 stars

Easy to deal with

Easy to deal with, could of kept us up to date better for delivery of the vehicle (Admin issue)
Would use this company again.

3 April 2024
Rated 4 out of 5 stars

Great experience purchasing my new…

Great experience purchasing my new Hilux. Would give you a 5 star if I didnt have to wait over 2 weeks for it to arrive! After waiting 2 weeks for it after being told it was coming on a transporter it was driven up to me so had 460 miles on the clock before I received it... its here now and a great pick up! Other than that Hugh is a great guy to deal with and would use again..

3 April 2024
Rated 5 out of 5 stars

Great experience

Great experience. Sourced vehicle, turned around paperwork and delivered within 7 days. Thanks again Wes, Gavin, Stephen and team - will definitely come back to you for the next one 👍🏻👍🏻👍🏻

28 March 2024
Rated 5 out of 5 stars

Paul R made my journey great

Paul R made my journey great. He was at the forefront at all times and very accurate with his information, he was patient and thorough. Paul answered all my questions even though I had asked him the same things many times before. I would use Paul again without a doubt and ask you all to give him a try.

8 February 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look