CRX Compression Reviews 115

TrustScore 3 out of 5

2.9

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Rated 1 out of 5 stars

I still haven't recieved my order after more than three months, despite chasing multiple times. I recieved a confirmation of purchase email, followed by an email a few days later, asking me to review... See more

Rated 1 out of 5 stars

Really poor , paid fir goods I still haven't recieved. Communication from them is terrible. I've emailed 4 occasions and they replied back once promised delivery, but still bit recieved. Will need... See more

Rated 5 out of 5 stars

In June, I cycled the entire 2021 Tour De France route, one week ahead of the pro race. All 21 stages, with a group of amateur cyclists, raising money for Cure Leukaemia. Our coaches recommended CRX C... See more

Rated 5 out of 5 stars

I've just been given some CRX compression socks from a fellow cyclist as I suffer from a recurring calf injury which can be triggered after riding my bike. Almost immediately I noticed a difference. T... See more

Company details

  1. Sporting Goods Shop

Written by the company

CRX Compression provides elite level compression garments aimed at improving recovery, injury prevention and maximising performance. We work with athletes of all levels of experience and provide them with the only medical grade compression wear on the market. Trusted by professional teams and athletes across almost every sport.


Contact info

2.9

Average

TrustScore 3 out of 5

115 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

2 and half weeks later still not…

2 and half weeks later still not received. Woman initially was great and said she’d get it sorted asap. Then when few days passed I emailed to find out what had happened and was then on annual leave.

She had ccd the team in so done her part but then nothing. I then messaged again few days later and still no reply.

I then tried instagram for another method but no reply on there either.

I never leave bad reviews but I can’t believe how little communication there has been and the fact it states delivery 3-5 days.

I desperately needed this order for some big competitions I had but yet to receive.

1 August 2024
Rated 1 out of 5 stars

Item out of stock !

After a week of very little information regarding my order it transpired that the item was out of stock and should not have been listed on the website.
A refund was issued, so no purchase had been made

1 August 2024
Rated 1 out of 5 stars

Really poor, paid for goods that have not been sent

Really poor , paid fir goods I still haven't recieved. Communication from them is terrible. I've emailed 4 occasions and they replied back once promised delivery, but still bit recieved. Will need to go through credit card company now to recieve a refund as they do not have any contact details apart from a email address

2 July 2024
Rated 5 out of 5 stars

Very impressed

Quick dispatch, arrived next day. The socks are very comfortable and support well, I can feel the difference when I train and don’t wear them.

10 June 2024
Rated 5 out of 5 stars

I have 3 pairs of these compression…

I have 3 pairs of these compression calf sleeves and I cannot imagine going back to running before using them. I have significant varicose veins in both calves and as an active young woman I have always got so frustrated with the pain and discomfort they caused me. With these calf sleeves, it feels like i have normal calves! Wish they came in more colours though!

16 March 2024
Unprompted review
Rated 5 out of 5 stars

Recommended

Recommended by my physiotherapist for my swollen ankles. I’m in my seventies and have multiple health conditions. The are a bit of a struggle to get on and off but they are very comfortable. I shall probably buy another pair.

10 May 2024
Rated 1 out of 5 stars

No communication

Wrong address put on order by paypal. Contacted immediately to change address. All agreed no problem.
Shirt still sent to wrong address. Now lost. No reply to emails.

8 April 2024
Rated 5 out of 5 stars

Very pleased.

My physio recommended these when he saw my swollen ankles whilst treating my knee. I’m in my 70s and my GP dismissed my puffy legs putting it down to my age and multiple medications. I have worn my socks in the evening three times as I only got them this week and woken each morning to nice slim ankles. They take a bit of effort to put on but are extremely comfortable and so far not making my legs hot. I am going to buy more so I can wear them more frequently.

16 May 2024
Unprompted review
CRX Compression logo

Reply from CRX Compression

Thank you for your positive feedback and we are so pleased that the socks have helped alleviate the swelling in your legs and ankles.

Rated 5 out of 5 stars

Great product.

I'd have bought more pairs if I had the money however they are great quality and have been instrumental in largely removing pain in my calf.

22 April 2024
CRX Compression logo

Reply from CRX Compression

Thank you for your positive comments and we are pleased to hear the socks have helped alleviate the pain in your calf

Rated 4 out of 5 stars

UPDATE - Website is misleading about sizing

UPDATE -24 May 2024
Although there's no phone number, CRX are swift to respond to email.
Jack has been great, an exchange has been sorted and they are having a look at the sizing issue on the website.

Website is misleading. It seems all the men’s compression leggings are the same product.
Sizing is also misleading. The size chart said I should buy small (30-32) and the pictured model is exactly my size and shape also in small. When the product arrived, the packet gives measurements suggesting I should be medium not small and right enough the waist band is maxed out at 30 in.
To be fair - the compression is great but I can’t move without the leggings sliding off my ar$e so not much use in activity.
Despatch took quite a while although for a change Evri delivered quickly.
Will see how good customer service is noticeable that theres no phone number.

25 April 2024
CRX Compression logo

Reply from CRX Compression

Thank you for raising the issue with the sizing on the leggings and we are sorry for any inconvenience this may have caused. This will be investigated as a matter of urgency and corrected. In terms of the leggings, they are a high-quality compression garment that have been developed in partnership with elite sport. They are clinically proven to improve blood flow, reduce swelling, and support injured or fatigued muscles and joints, and over the years they have helped 100’s of professional athletes enhance their performance, recovery, and rehabilitation from injury. It is important to understand that although we have one design, they have many applications, which can benefit a wide range of people, from travellers and athletes to pregnant women and people with certain medical conditions. How the leggings or any of our products are positioned and marketed needs to be tailored to the specific audience we are talking to. The website is not misleading, we are simply making people aware of the benefits of compression therapy and the many ways our products can be used to improve the everyday performance, recovery, and rehabilitation of people with different needs. We hope this clears up any confusion.

Rated 5 out of 5 stars

Compression socks

Great product, my condition has improved since I started to wear the socks , swift delivery and communication, would recommend.

16 April 2024
CRX Compression logo

Reply from CRX Compression

Thank you for your positive comments and we are pleased to hear the socks have helped improve your condition

Rated 1 out of 5 stars

bought pregnancy socks and leggings to…

bought pregnancy socks and leggings to realise on receipt of the parcel that they don't actually have pregnancy socks or leggings! the false advertising is unbelievable. total scam as they just sent normal compression tights and unisex socks! nobody replies on emails either so don't waste your money with this fraudulent company.

12 April 2024
Unprompted review
CRX Compression logo

Reply from CRX Compression

We are sorry you feel this way. Both the socks and leggings offer medical grade compression and in terms of the socks, they are a Class 1 medical device registered with the MHRA, that deliver a level 2 compression (18-24mmHg). The majority of compression products on the market are not registered medical devices nor do they deliver a level 2 compression grade, which is the level prescribed by doctors. Both are clinically effective products, that have helped the 100’s of professional athletes we have worked with over the years, perform, recover, and rehabilitate from injury. It is important to understand that whilst we have one design, they have many applications, that can benefit a wide range of people. From travellers and athletes to pregnant women and people with certain medical conditions, they will help improve blood flow, reduce swelling, and support injured or fatigued muscles and joints. How they are positioned and marketed therefore needs to be tailored to the specific audience we are talking to. The website is not misleading, we are simply making people aware of the benefits of compression therapy and the many ways our products can be used to improve the everyday performance, recovery, and rehabilitation of people with different needs. We hope this clears up any confusion but as was the case here, we will always provide a full refund if you are not satisfied with the product.

Rated 3 out of 5 stars

Hi the guy I emailed with was genuinely…

Hi the guy I emailed with was genuinely really helpful but someone in the warehouse mucked up by sending out the wrong size despite me requesting it to be changed. I really like the product quite expensive but good quality and the type of support I need.

8 March 2024
Rated 5 out of 5 stars

Men’s Compression tights excellent value and very comfortable

I purchased a pair of men’s compression tights to use whilst exercising as I have lymphoedema in my left leg. They feel really comfortable and can wear them all day, but the best thing is that they do work. My leg does not swell during exercise whilst wearing them. The service from CRX was first class my purchase arrived very quickly. Excellellent value for money and I would definitely recommend CRX

26 March 2024
CRX Compression logo

Reply from CRX Compression

The tights offer medical grade compression and are clinically proven to manage swelling, so it is great to hear that they have helped. Thank you for such positive comments!

Rated 5 out of 5 stars

Great delivery experience

Great delivery experience. Ordered one day delivered 2 days later. No problems.
Easy to get on now I have know how. Very cosy.

20 March 2024
CRX Compression logo

Reply from CRX Compression

Thank you for your positive comments

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