Crypto.com Reviews 

9,422
TrustScore 2 out of 5

1.8

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Rated 1 out of 5 stars

Awful RIP OFF company. £22 fees taken by the company to withdraw £200 of BTC. Disgusting. Will never use again. Absurd minimum withdrawal amounts too. Absolutely out to rip people off. Abho... See more

Rated 3 out of 5 stars

Edit: problem solved now. I would say 5 star but it took so many attempts to get a competent support person to fix my issue. It is now resolved so I have improved my rating. Absolutely aw... See more

Company replied

Rated 1 out of 5 stars

Absolutely the worst place in the world to put a single dollar of your money they have for going on a month refused to offer me provisional credit to my account that is required by law nor have they g... See more

Company replied

Rated 1 out of 5 stars

I received a confirmation email from crypto.com, that my XRP was received. They needed to assess and make sure it follows UK Travel Rule regulations up to 3 days to see it in account. It's well passed... See more

Company replied

Company details

  1. Cryptocurrency Service

Information provided by various external sources

At Crypto.com, we are on a mission to accelerate the world's transition to cryptocurrency


Contact info

You should know

1.8

Poor

TrustScore 2 out of 5

9k reviews

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1.8

All reviews

(9,422)

744 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Easy to Use

Easy to Use, Smooth Transactions

19 July 2026
Crypto.com logo

Reply from Crypto.com

Hi there! We're thrilled to hear you had a great experience with us. Thank you so much for taking the time to share your feedback!

Rated 1 out of 5 stars

Do not use crypto.com look out

Do not use crypto.com I've had it for 2 years I have missing money it's been over a week and they will not reply to me on what's going on when they do reply thay tell me to wait 24 hours for the past 5 days crypto.com has horrible Shady customer service

18 July 2023
Unprompted review
Crypto.com logo

Reply from Crypto.com

Hello there, our team will be happy to take a further look into the matter. Please open a conversation via live chat.

Rated 1 out of 5 stars

I used my Bank Debit card to buy $5,000…

I used my Bank Debit card to buy $5,000 in BTC. The funds showed in my Crypto.com account. I tried to transfer to my other wallet and Crypto said it was fraud and denied the transfer. Then Crypto said they were sending the money back to my Bank. The money never arrived back at my Bank and Crypto now state they never received the original funds. I have all this documented with screen shots but Crypto refuses to return my funds to me, they stole my $5,000.

8 May 2026
Unprompted review
Crypto.com logo

Reply from Crypto.com

Hello there, our team will be happy to take a further look into the matter. Please open a conversation via live chat.

Rated 5 out of 5 stars

Payment Options

Over the pass three years, I've witnessed the growth and development of the Crypto.com app. During this time the ease and addition of multiple options payment for crypto has been grown and continually improved.

18 July 2026
Crypto.com logo

Reply from Crypto.com

Hello there! We are happy to know that you are satisfied with our services and we appreciate your feedback!

Rated 5 out of 5 stars

Quick and Easy Crypto)

Easy to use quick platform..
I prefer Crypto. Com vs The Mainstream platforms

18 July 2026
Crypto.com logo

Reply from Crypto.com

Hello there! Thank you for taking the time to share your positive experience with us. We are delighted to hear that you are satisfied with our services.

Rated 5 out of 5 stars

Perfect and clear better than binance

Perfect and clear better than binance

18 July 2026
Crypto.com logo

Reply from Crypto.com

Hello there! Thank you for taking the time to share your positive experience with us. We are delighted to hear that you are satisfied with our services.

Rated 1 out of 5 stars

Account restricted

Account restricted, because I "haven't submitted any documents", BUT I HAVE.

18 July 2026
Unprompted review
Crypto.com logo

Reply from Crypto.com

Hello Klaus, our team will be happy to take a further look into the matter. Please open a conversation via web chat at https://chat.crypto.com/.

Rated 5 out of 5 stars

Super Fast Settlements!

Super Fast settlements!! Both incoming fiat deposits and trade orders executed instantaneously!!

17 July 2026
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Reply from Crypto.com

Hello Anthony. Thank you for the review. Should you need any assistance with anything, please do not hesitate to contact our Support Team via live chat.

Rated 5 out of 5 stars

Just good.👍🏿

17 July 2026
Crypto.com logo

Reply from Crypto.com

Hello Michael. We are happy to hear that you've had a pleasant experience with us! If you ever need assistance, you may contact our team via live chat.

Rated 1 out of 5 stars

Crypto com Stinks

This app sucks. There customer service stinks. it is support app only. I hate working off my phone as who wants to work off a 6 in screen. It is very difficult to sign in and there are too many ads scrolling through the app. I want to trade through the ap. They are too strick when buying. There is no way for me to change my phone number. I requested a verification code and they cannot even do that. These companies dont want to support their app. Its pathetic

15 July 2026
Unprompted review
Crypto.com logo

Reply from Crypto.com

Hello Steve.

We will be glad to take a further look into your inquiry and advise accordingly. For this purpose, please get in touch with us via web chat.

Thank you.

Rated 1 out of 5 stars

They're criminals

They're criminals. I haven't been able to log in with their security firewalls for months. Their "specialists" (which I suspect are AI chat bots) can't help or explain. No one can get their money out. They'll respond here using AI chat bots of course, telling me to engage chat (as if I haven't tried). Human please?

16 July 2026
Unprompted review
Crypto.com logo

Reply from Crypto.com

Hello Jake, our team will gladly assist you with your login difficulties. Please open a conversation via web chat and request "Speak to Specialist".

Rated 1 out of 5 stars

They over charge when buying eth price…

They over charge when buying eth price is 2707 cad on other platform crypto.com is 2770 then when u want to buy its 2880 170$ more than its worth they make it so only they make money off you its a scam i wouldn’t suggest crypto.com to anybody

15 July 2026
Unprompted review
Rated 1 out of 5 stars

Avoid unless you love migraines, mental torture and especially losing your money.

Atrocious company. Disgusting customer service. You're better off speaking to a bot i PROMISE you. My account was disabled and restricted for no apparent reason whatsoever. When i contacted them i was put through to a "specialist" who literally took 10 minutes to reply to each question asked. I kid you not. Let me clarify in case people don't understand what i mean - i ask a question, and they take over 10 minutes to reply. I ask another question, they take another 10 minutes (sometimes even longer) to reply and so on and son. Same with the second person i spoke to. It was like talking to snails. Both "specialists" didn't even have the decency or common courtesy to introduce themselves. When i asked for their names one of them simply said "We are not able to share our name." Like what the hell is going on with this company? What kind of twilight zone are we leaving in? Absolute joke of an organisation. My account is still restricted and I am still unable to make any transactions. They have given me zero real reasons as to why except that it was due to "A breach of terms and conditions." Avoid at all costs unless you are glutton for pain and mental anguish. There is no option for zero stars or they would have gotten that from me every day of the week and twice on sundays!

14 July 2026
Unprompted review
Crypto.com logo

Reply from Crypto.com

Hello, Nonny. We will gladly take a closer look at your account-related inquiry and advise accordingly. Please reach out to us via live chat and include the following code, CDC-95795, in your description. Thank you.

Rated 5 out of 5 stars

Truthworthy

Truthworthy, quick, easy to understand

14 July 2026
Crypto.com logo

Reply from Crypto.com

Hello there! We are happy to know that you are satisfied with our services and we appreciate your feedback!

Rated 1 out of 5 stars

Terrible

Terrible. It's almost impossible to change your address. US customers have to jump through hoops and be declined for a credit card just to apply for a prepaid debit card.

14 July 2026
Unprompted review
Crypto.com logo

Reply from Crypto.com

Hello there! We welcome you to reach us via live chat. Our team will be happy to assist with your address change request.

Rated 5 out of 5 stars

Great experience

13 July 2026
Crypto.com logo

Reply from Crypto.com

Hello there! We sincerely appreciate you sharing your experience with us as we value your feedback!

Rated 5 out of 5 stars

Just Plain BETTER

Better than UpHold... Better than Kraken.... Just plain BETTER!

I've used them all!

12 July 2026
Crypto.com logo

Reply from Crypto.com

Hi there! We are happy to hear that you've had a pleasant experience with us!

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