Cryptopay Reviews 1,001

If you want to lose money, go and use their wallet

Beware this is a Scam company as they are willing to charge me for not using their wallet in a long time but they are unable to let me see my balance or to authorise me from using my wallet again. So I cannot use it or delete my account without giving them my documents. After sending them my documents they decided to not approve my account. Now I'm asking them to delete my account and delete the documents and they refuse. Really defies any logic and I would be very careful in putting my money with them ever again.

Had similar problems to other customers, not used them for a year but deposited some crypto into my account. They happily allowed me to do that.
However when I tried to convert to gbp I was blocked and asked for kyc. Again. When I provided this they gave me an excuse that they were busy and waiting for other people to verify it.
2 weeks later still no progress, kyc should take minutes. I have messaged this company several times and just get the same automated or stock replies fobbing me off. I even requested to just transfer my btc back out and they have blocked this.
This sounds like a scam company now please avoid using at all cost unless you’re happy to donate your crypto to a faceless company.

3 days later and this company is still fobbing me off with the same excuses. As you see from their reply they promised to return my funds. This has still not happened, this is for the benefit of people reading my review. Can I give a zero??

I have used Cryptopay from few years ago, but I haven't logged in or access the account for quite few years now.

But this time when I tried to login to the account, they required me to send the a mandatory verification with Proof of Address and me doing a selfie with holding some documents.
It is not a good sign of proper procedure, because they don't allow client to choose, wether to continue using the service without KYC and only let their client get access to their funds. But they do not allow access to my fund at all before the KYC.

I'm still waiting for their goodwill. In the meantime I'm trying to submit the lawsuit to them just in case the do not give me access to my funds. As I have seen frequent report about this issue around the web and got few people who contacted me and telling me the exact same problem.

In the mean time please be careful, and I will update this situation further

DON'T TRUST THIS SITE THEY HAVE REFUSED ME ACCESS TO MY ACCOUNT FOR NO REASON. WON'T EVEN LET ME CHECK MY OWN MONEY TO REMOVE IT. THEY SAID THEY TELL ME HOW MUCH I HAVE. IN THE HANDS OF THE POLICE NOW!!
DON'T TRUST

I was recommended by a friend as I needed a site where I could buy and use Bitcoin. It gave me a bitcoin wallet as well as an easy to use conversion from Sterling to Crypto-currencies. Very helpful advisory staff.

I made an account years ago and it was great until they revoked the virtual card for my country. This was fine and I understand for legal reasons they cannot provide this service to me.

So bitcoin went up and understandably I want to withdraw the money I had on their system. I got access to my account thanks to support since it was disabled due to inactivity.

However, when I wanted to withdraw it said temporarily unavailable. So I was like fine with it its temporary so I waited. Tried withdrawing later and still unavailable. I contacted support and they asked me to and I quote "We have noticed that you haven't logged for a while, so withdrawals on the account were temporarily disabled as a security measure. To restore them, we're asking you to take a selfie with your passport/ID/driving license and a separate photo of the document. This is a standard procedure to ensure the safety of your account 👌

Kindly make sure that the file is in JPEG/JPG format, and the size is at least 100 KB. Please don't open the photo in any graphics editors and send it to support." (had to remove support email for review filter). So just email your personal details to support. This is a scam and now I cannot even access my account without KYC but my previous level at the time allowed me to withdraw with a limit.

This is phishing and they refuse to let me close my account without providing personal details. I do not understand the point of KYC when it just desensitizes people to phishing. Even Binance allowed me to withdraw my money before enforcing KYC. Binance even leaked peoples KYC details and they have much better security then cryptopay with their email me your identification document policy.

Oh and lets not forget robinhood leaking their clients personal details. If everyone leaks your kyc details how is kyc keeping me safe. They can buy my credit card detail leaks but at least I can get a new card. I cannot get a new face and Identity as easily.

I have been a customer for over a year, I recommend Cryptopay, and have to numerous friends, Once you’re verified then you’re good to go, I’ve never experienced any insurmountable problems and would rate the customer support as excellent.

Totally disgusting company. They are asking for selfie said because didnt login for long time and sitting on your money (late answer, the photo is not clear etc...) to be able to charge you. I gice 1 star because there is no option to give 0. Cant recommend at all. Avoid if you dont want your money stuck.
Thiefs!!!

quite disgusting taking a storage fee without being warned beforehand. Any professional business would have sent out a reminder

Back in 2017, the company eagerly took my money in BTC, charging me for a crypto card. Upon doing so, literally a few weeks later, they informed me that I would not be able to use their wonderful services (the ones they've charged me for) due to my location. They refunded me money in EUR, that there was no way to withdraw from the account. Fast forward a few years, and they informed me that I was supposed to pay some fees. So all that tiny amount of fiat they refunded me (instead of BTC that I could have a chance to withdraw from the platform) were used to pay those fees for nothing. I contacted support. But they were not willing to own up to their questionable practices and lack of business ethics. They were not ready to at the very least refund to my bank account money they owed me for years. Instead, they started describing in colors how great of the company they are and what a bloody idiot I am. Not recommended. Absolute lack of business ethics.

I am using Cryptopay for a 6 months now. Have no problems.
Have few issues and questions. Ask them in the chat, problems resoved quickly, that kind of service you want to expect from trustworthy company.

Worst company ever. I was fully verified as soon as I made a deposit, they wanted to verify my card. I sent them all the selfies required holding my card and covering the digits, the front and back of the card even sent them a bank statement, and proof of address still wasn't enough after 3 attempts!! what more verification could anyone ask for? I was starting to feel like they are taking the mick with my selfies, I surely don't feel comfortable sending more selfies. Now my deposit is stuck with them!!!!!!!!!!! After going through all this stress I would gladly report this company to the right organization! SCAMMMMMMMMMM!!!

I have recently joined CFX and they are very thorough and security is at the heart of what they do so it takes a while to get all the security checks and access sorted.

That said their support team are excellent they answer any enquiry quickly and keep you informed and do their utmost to ensure you get all issues sorted ASAP.

Special shout out for Renata who dealt with my enquries promptly , explaining next steps and always there for me when I was unsure the next step , great service and very good at her job , thanks Renata

Kenny Christie

I use cryptopay 6 months now, perfect company, very good support, never had problems with them.

Hi, has anyone had a withdrawel go through on a Saturday?

I am new at cryptopay but the timings so far are really good. In less than a week my plastic card is printed and waiting for the tracking number

Cryptopay is a genius financial revolution.

I support Cryptopay very much.

I have had superior customer service with Cryptopay. They have been exceptional towards me. And very very helpful.

I have made small deposits with them so far. And I am seriously impressed.

I also wrote to the FCA explaining that not every crypto user is a criminal. And encouraged a more positive perspective from the FCA in both poise and decorum.

Hats off to Cryptopay. Congratulations.

Thank you so much.

CRYPTOPAY STORAGE FEE SCAM -DON'T OPEN ACCOUNT !!!
Friends besides the ID Verification issues they have, as of this month JUNE 2021 they will DEDUCT A STORAGE FEE OF € 10 / $ 10 / £ 10 if your balance is equal or more as €$ £ 10.
When the balance is less than the before mentioned amount they also steal it and leave you with a ZERO balance, and only then they will allow you to close the account.
This is BLATANT THEFT !!!
We didn't signed up for this when we opened the account.
Friends find another Cryptocard company, definitely shun them.