I’m an old Cryptopay user, I used their service for several years, probably since 2017. I was always satisfied with them, the registration and verification process are very simple and fast.... See more
Company replied
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See what reviewers are saying
I'm with Cryptopay since 2016 and whenever I need something solved by their support team I will receive an answer within the next few hours. If you have to reset your 2FA it really just take around on... See more
Company replied
After buying some crypto previously I decided I want to withdraw my balance. I checked my account to see that they charge me a storage fee and they also asked me to re-verify my account because... See more
Company replied
It is a serious company and I am more than happy with it. They have fast support whether it is communication via live chat or email. Crypto exchange is excellent. Crypto exchange to fiat is excellen... See more
Company replied
Company details
Information provided by various external sources
Founded in 2013, Cryptopay is one of the most popular and established digital currency service providers in Europe. However, our market isn’t limited to European countries, and our services and products can be used globally. We started as a payment gateway that allowed merchants to accept Bitcoin. The company first focused on API, making selling, buying and storing bitcoin a fast an easy experience, then we developed a full-blown digital wallet complemented with prepaid cards and payment services.
Contact info
London, United Kingdom
- support@cryptopay.me
- cryptopay.me
You should know
2.9
Average
1K reviews
Replied to 85% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My account was blocked a year ago and…
My account was blocked a year ago and now they are charging me for inactive account, very funny first they ban you now they charge you for inactive account, stay away from this people
1 December 2023
Unprompted review
Reply from Cryptopay
Hello there,
We're sorry you've got such an impression about our service.
The storage fee is charged to accounts that have not been active for 12 months (the fee is charged from month 13, once a month).
We always send several warnings before each charge: 30 days before the charge, 10 days before and on the day of the charge. You can also read more detailed information about the storage fee in our Terms and Conditions (paragraphs 6.9 to 6.13).
The storage fee can easily be avoided. To do that you need to make your account active by performing any transaction within your account (deposit, exchange or withdrawal). Our Support team is always there to help our customers "activate" their accounts again and avoid the fee.
Since June can not unload or use any…
Since June can not unload or use any money that's on my card, they keep saying that funds are stuck with Payrnet and they're fully depended on them. For more then 6 month's my money is frozen in cryptopay account, can not do anything with them.
22 June 2023
Unprompted review
Reply from Cryptopay
Hey there,
PayrNet is sorting out direct refunds to cardholders at the moment. We get that this situation is pretty frustrating, and our lawyers do their best to speed up the process.
In the meantime, we send weekly updates every Friday via email. You can also check Payrnet communication at their official website, https://www.payrnet.lt/.
We are really sorry about this whole situation and will not leave you alone in this.
Being an older person not used to doing…
Being an older person not used to doing verification processes or understanding how todo these, plus computer navigation with phone it was very helpful when the verification team helped me with how todo information very easy to understand. In turn I have told friends how helpful Cryptopay is to work with.
The time frame was when Cryptopay was working beginning at 8/9 pm my time in NZ so I was still up at midnight trying to do much that was required tiredness was certainly felt.
Thank goodness we managed to get there in the end.
So a huge thankyou from me to Cryptopay for getting me there.
Gail Allsop.
22 November 2023
Unprompted review
Reply from Cryptopay
Hello Gail,
Thank you so much for taking the time to share your experience with Cryptopay. We are truly delighted to hear that our support team was able to assist you in a way that was easy to understand and navigate, especially considering the challenges of dealing with new technology and procedures.
We understand that working through these processes, especially late at night, can be quite exhausting, and we appreciate your perseverance in getting everything set up. Your feedback is invaluable to us, and it's encouraging to know that our efforts to provide clear and helpful support have made a difference.
We're also grateful that you've recommended Cryptopay to your friends. It's our aim to make our services accessible and user-friendly for everyone, regardless of their familiarity with digital finance and technology.
Thank you once again for your kind words and for choosing Cryptopay. If there's anything else we can assist you with, please don't hesitate to reach out 💛
Used to be good
Used to be good, now it has excessive fees. Do not reccomend
10 November 2023
Unprompted review
Reply from Cryptopay
Hello,
We are sorry you have this impression. We've conducted a Competitive Research, and based on that, we can claim that our fees are in market.
Could you please contact us at support@cryptopay.me to discuss which fees you find excessive? We believe there was a misunderstanding 🙏
Great experience with the platform
Cryptopay app has a nice user-friendly interface, so using their services is easy and convenient.
Moreover, they have an amazing support team. In case of any question or issue, they are ready to help in a prompt and efficient way. Also, unlike many other platforms where it feels like you’re talking to robots, Cryptopay’s support team has a personalized approach. This, of course, creates a sense of trust and reliability, making the support experience truly exceptional.
10 November 2023
Unprompted review
Reply from Cryptopay
Hi Marie,
Thanks a ton for the awesome 5-star review! 🌟 We're thrilled you find our app user-friendly – we've put a lot of love into that interface.
And a big shoutout to our support team – no robots here, just real people ready to help you out. Your trust means the world to us 🧡
Feel free to reach out anytime 🙌
I've had a TERRIBLE time with this…
I've had a TERRIBLE time with this company. I admit I'm useless about how this works. All I know is that I've been asked to pay 64dollars for the transfer of my bitcoin from cryptocurrency. How I do it? I haven't a clue. I've not had any help from anyone. I've been told that after I pay 64dollars I'll receive into my wallet roughly £42,000
Which I can withdraw into my bank account. As I said I've not got a clue what to do. No help whatsoever.
5 November 2023
Unprompted review
Reply from Cryptopay
Hello Alexander,
We are really sorry about the situation that you've faced.
We tried to find such a request, but couldn't do it - could you please check if you registered with Cryptopay, not with other platform?
Please contact us at support@cryptopay.me so that we can do our best to help you.
Incredible bad experience with them…
Incredible bad experience with them unfortunate. The received money was blocked after a withdrawal for unknown reason. Took weeks to get it solved and still waiting...
Update: Despite your 'standard support' reply now, it's 2 weeks further and you're getting me crazy. I have no words for your companies behaviour!
12 October 2023
Unprompted review
Reply from Cryptopay
Dear Lennart,
We deeply apologize for the bad experience you've had with us. Your satisfaction is of utmost importance to us, and we understand how frustrating and unfortunate it is to have your funds blocked without clear reason. We are genuinely sorry for the delay in resolving this issue.
Please rest assured that we take your concerns seriously, and we are committed to providing you with a resolution to this matter. We understand the urgency and will do everything in our power to expedite the process. As I can see, the documents you sent will be checked within the day. The procedures are not the fastest ones, and all the teams are not on duty all days of the week, but we will do our best to accelerate these as much as possible, in the future.
Once again, we apologize for any inconvenience you've faced, and we appreciate your patience as we work to make things right. If you have any additional information or questions, please don't hesitate to contact our customer support team at support@cryptopay.me.
Thank you for bringing this to our attention, and we are determined to regain your trust.
Good support
I have been using Cryptopay for several years. Mainly for buying and selling small amounts of cryptocurrencies. Depositing and withdrawing has always been quick and easy. The APP is generally good to use with a nice interface. Had a problem recently where I sent USDT to Cryptopay, exchanged into fiat and then tried withdrawing. About £1100 U.K. pounds. For some reason the bank transfer failed. I contacted support via the app. Problem was resolved in about 2 hours. Funds were re credited to my account. I made transfer request again and there was no problem. Obviously when the glitch happened it was very worrying. But support handled it very quickly. I will certainly continue to use Cryptopay. They have always been a very reliable service.
12 September 2023
Unprompted review
Reply from Cryptopay
Hello there,
Thank you for taking the time to share your experience with Cryptopay. We're delighted to hear that you've found our platform easy to use and efficient. It's essential for us to ensure a smooth transaction process for all our users, and we apologize for the temporary hiccup you faced. We're pleased to know that our support team could assist you promptly and efficiently.
Your trust and loyalty mean a lot to us, and we promise to continue delivering reliable services in the future. If you have any other feedback or need further assistance, please don't hesitate to reach out.
Reply from Cryptopay
Hello Ivalo,
We are sorry to hear about your money loss. However, we find it important to stress that Cryptopay has been operating in the crypto industry since 2013. While our app, like any other wallet, may have its pros and cons, Cryptopay never engages in any unethical practices such as stealing our customers' money.
Please contact our support team at support@cryptopay.me so that we can conduct a thorough investigation and ensure that justice is served.
Reply from Cryptopay
Hello Burak,
We appreciate your feedback and want to address your concerns.
It is unfair to say that we have high fees. Recently, we have conducted competitive research, and its results showed that Cryptopay fees are in line with industry standards. The pricing structure of ours is quite transparent - we make sure our clients always see the fee before making a transaction 🙌
As for the documents, we see, that verification isn't the smoothest procedure at the moment - our team is doing our best to improve it. You can also always contact us at support@cryptopay.me to get a helping hand from our friendly support agents.
STAY AWAY SHAMELESS SCAMMERS
Don't trust the fake reviews!
Data leaking and daylight robbery!
Over a month ago I've registered and deposited €360 for which they charged me €30 to convert to crypto.
They then proceeded to lock my account and started to ask for all types of documents (Bank statements, utility bills and all) including a picture me holding my passport.
I sent them the documents, which they rejected (never had this happen before)
Then they used those exact documents to open an account under my name for the company I work for? What are the chances lmao.
1 month + and 60+ emails later they still haven't refunded me or done anything but chit chat.
Atleast support are having fun I guess.
Once I find enough time, I'll report to the rightful authorities and persue legal action.
Update: I was told that they have issued a refund, and I asked to get a document proving that, which they told me they can't issue.
I asked them for a final account statement, and they requested more paperwork.
After providing them with it, they told me to contact my bank to issue a refund/chargeback and stopped responding to my emails.
11 September 2023
Unprompted review
Reply from Cryptopay
Hello Charlie,
We're sorry to hear about your bad experience with our platform.
Please accept our apologies for the inconvenience you've faced. The situation that you described sounds awful - we might have requested the documents for verification, but we never use documents of our clients to create new accounts - it doesn't make any sense.
Please contact us so that our team can review your case urgently and ensure that the necessary steps are taken to refund your deposit and address any concerns you may have.
Update: we have managed to identify the client, so this update is based on real facts:
1. We provided the client with the Cryptopay account statement which answers his first request.
2. In Cryptopay, we have adopted a Zero Tolerance Policy against the use of offensive and abusive language (including inappropriate photos).
3. There was no data leaking - we have never created accounts under our clients' names.
We won't disclose any more information about this case in public, though this review has nothing to do with reality.
Accessibility response was fast…
Accessibility response was fast professional and patient with me nothing was to much always working to the solution, which we did. I mostly appreciated there patients so thank you Crypto pay
29 August 2023
Unprompted review
Reply from Cryptopay
Hello there!
We appreciate your kind review.
Thank you for choosing Cryptopay 💜
Account
I really like this platform as any time I have a problem or need assistance there response is quick and helpful would recommend to anyone.Andy
20 July 2023
Unprompted review
Reply from Cryptopay
Hello there!
Thank you so much, Andy! 🌟
We're thrilled to hear that you're having a positive experience with our platform. Providing quick and helpful assistance to our users is a top priority for us, and we're delighted that you've highlighted this in your review.
If you ever have more questions or need assistance in the future, don't hesitate to reach out 🙌
Very trustworthy and amazing blazing…
Very trustworthy and amazing blazing fast support
6 August 2023
Unprompted review
Reply from Cryptopay
Hi Joseph,
Thank you so much for the kind words! 🚀 We're always here to assist and make things run smoothly for you. If you need anything else, don't hesitate to reach out. Have a fantastic day! 😊🌟
Not impressed with dropping web access
Not impressed with dropping web access. Lazy coding.
18 July 2023
Unprompted review
Reply from Cryptopay
Hi Nick! We're sorry to hear that you didn't like the fact that Cryptopay is going to continue as a mobile-only platform. In any case, your feedback is appreciated. Hopefully, you'll still give our app a try!
Good App with great customer service
I am new to the world of cryptocurrency, downloaded the app and made a deposit. There were compliance issues to be done, which I did struggle with so reached out to Lina at customer service. She was very prompt, professional and dealt with the issues so promptly. In this digital age, customer support is so important and theirs is great.
11 July 2023
Unprompted review
Reply from Cryptopay
Dear Mr Kingston,
Thank you for taking the time to write this fantastic review. We are thrilled to hear about your positive experience with our customer service and the seamless process you had with Lina. Our team strives to provide prompt and professional service, and it's great to see our efforts reflected in your experience.
Indeed, in this digital age, excellent customer support is of utmost importance, and we take pride in meeting our customers' needs in a timely and professional manner.
We appreciate your trust in our app as you navigate the world of cryptocurrency. Should you encounter any further challenges or have any queries, please don't hesitate to reach out. We're always here to assist you!
Excellent service
30 June 2023
Unprompted review
Reply from Cryptopay
Hello Victoria!
Thank you for your positive feedback! We're thrilled to hear that you've had an excellent experience with our service. We're here to provide the best service possible, and your comment validates our effort. Feel free to reach out if you need anything in the future.
Thanks again!
Amazing support with great knowledge
Amazing support with great knowledge
Amazing and fast service the must trusted crypto app i used ever
Love u cryptopay ❤️
Please keep up the great service 🌹
28 June 2023
Unprompted review
Reply from Cryptopay
Hi Hamza! Thank you for such a lovely review, your words mean the world to us 💙 We'll pass on your gratitude to our support team as well, they'll surely be happy to hear it.
Always a hassle free crypto experience
CryptoPay asked me to share my experiences here because I told their support team I was really happy with their service, so here goes. I have been using Cryptopay on and off now for 3 years. zero problems The first time I needed to contact support was because my card had expired..This, again was a hassle-free experience with my new card immediately dispatched. Cryptopay is very easy to use, give them a try 100% recommended. They are my preferred choice when it comes to spending crypto in the real world
22 June 2023
Unprompted review
Reply from Cryptopay
Hello Leonardo,
Thank you a lot for sharing your experience with Cryptopay and thoughts with us ❤️
We are so grateful that we have such customers like you.
Thank you for choosing and being with us 🙏
Really n1 Wallet and Visa
Really n1 Wallet and Visa
Support always fast and helpful even if u ask for some stupid things :D
24 June 2023
Unprompted review
Reply from Cryptopay
Hello Bradix,
Thank you so much for your positive feedback. We're thrilled to hear that our support team has been able to assist you promptly and effectively. Please remember, there's no such thing as a stupid question! We're here to help you understand and navigate our platform, no matter the query. Don't hesitate to reach out if you need any further assistance or have more questions. We appreciate your support and are always ready to help!
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