Crystal Renovations Reviews 

47
TrustScore 3 out of 5

2.9

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Rated 1 out of 5 stars

Finally got our money back... Absolutely disgusted with this company!! We were ripped off £2400 and then completely ignored. Phone calls unanswered, messages not returned, emails going no... See more

Rated 5 out of 5 stars

Extension done finally! We had a few quotes and Crystal came in with best offer on the job. Fully insulated and they even gave us some complimentary kitchen cabinets after I complained to Max how I’ve... See more

Rated 5 out of 5 stars

Had 2 doors replacements. Nice team of people. Really helped working with my limited budget. Although i’m not in a position to get the latest styled doors. But they did a good job in replacing my old... See more

Rated 1 out of 5 stars

We are in a terrible position with this sham company we paid £1150 deposit and they then wanted more money into some random account and we refused they have threatened us with prosecution and refused... See more

Company details

  1. Home improvement shop

Written by the company

At Crystal Renovations, we don’t just renovate, we bring visions to life. We specialise in transforming kitchens, bedrooms, studies, and entertainment spaces into stunning, functional areas that reflect our customers’ unique styles and needs. Whether you’re looking for a modern kitchen makeover, a bespoke home office, or a complete home transformation, our expert team is committed to delivering high-quality craftsmanship and a seamless customer experience. What sets us apart is our customer-first approach. We listen carefully to your ideas, lifestyle, and preferences, ensuring that every project is tailored to your exact requirements. From the initial consultation to the final finishing touches, we work closely with you every step of the way to ensure your vision becomes a reality.


Contact info

2.9

Average

TrustScore 3 out of 5

47 reviews

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No recent history of asking for reviews

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2.9

All reviews

(47)

18 reviews in the last 12 months

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Rated 5 out of 5 stars

They turned my outdated kitchen into a…

They turned my outdated kitchen into a modern, elegant space that perfectly fits my lifestyle. The team was professional, attentive, and genuinely cared about getting every detail right. From planning to final touches, the entire process was smooth and stress-free. Highly recommended for anyone wanting quality work and a personal touch.

14 May 2025
Rated 1 out of 5 stars

Received a phone call from this company…

Received a phone call from this company on Sunday morning, enquiring about an inquiry that I’d made eight years ago. Having moved house since then and shockingly managed to get the work done in the last eight years they were no longer needed. What’s more concerning is that this company breaches GDPR regulations by storing your personal data outside of the legally allowed time with no valid reason.

When I questioned the presumed salesperson on the phone, he advised that he had no idea about this ruling and neither did the company.

Would suggest that you don’t give any personal data to this company unless you’re interested in being hounded for the best part of a decade.

25 May 2025
Unprompted review
Rated 4 out of 5 stars

Professional from start to finish

We had several rooms worked on including flooring, lighting, and general joinery. From the first visit, the communication was clear, the quote was fair, and the workmanship was spot on. The team were organised and worked hard to stick to the timeline. You can tell they really care about the quality of their work and customer satisfaction.

28 April 2025
Unprompted review
Rated 5 out of 5 stars

Had 2 doors replacements

Had 2 doors replacements. Nice team of people. Really helped working with my limited budget. Although i’m not in a position to get the latest styled doors. But they did a good job in replacing my old rotten wooden doors with some new white PVC and gave me a complimentary lock which i appreciated.

14 January 2025
Unprompted review
Rated 5 out of 5 stars

Extension done finally

Extension done finally! We had a few quotes and Crystal came in with best offer on the job. Fully insulated and they even gave us some complimentary kitchen cabinets after I complained to Max how I’ve been needing them doing but couldn’t afford to. Bespoke assessment got everything I need! Happy and would reccomend

8 May 2025
Unprompted review
Rated 5 out of 5 stars

I was a little nervous about doing a…

I was a little nervous about doing a full kitchen but Crystal Renovations made the whole process feel smooth and manageable. From the initial consultation to the final finishing touches, they were respectful of my space, and genuinely cared about the end result.

27 April 2025
Unprompted review
Rated 5 out of 5 stars

Had my roof sorted by Crystal…

Had my roof sorted by Crystal Renovations. Turned up when they said they would, got on with the job, and didn’t mess about. Work was solid , and they left everything tidy. Price was fair for the quality. Not much else to say, reliable lads who did exactly what they promised. Would use again.

23 April 2025
Unprompted review
Rated 5 out of 5 stars

I’ve worked with many companies over…

I’ve worked with many companies over the years managing my own properties and I must say Crystal Renovations stands out. They recently completed full windows and doors at one of my son’s homes, and we were so impressed with the quality and turnaround that I instructed them again to carry out a full bathroom renovation at my other son’s property. Both jobs were handled professionally from start to finish. Communication was spot on, the workmanship was clean and to a high standard, and the lads on site were polite and respectful. Sammie especially kept us updated at every stage, which gave me confidence the job was in safe hands. Good to see a firm that still values service, quality and customer relationships. I’ll be using them again on future projects without hesitation.

20 April 2025
Unprompted review
Rated 5 out of 5 stars

I don’t usually leave reviews

I don’t usually leave reviews, but I felt I had to say something about Crystal Renovations. As an older lady living alone, I was a bit anxious about having such major work done, but I needn’t have worried. They completely transformed my bathroom, it’s now easy to manage, and absolutely spotless. The lads were polite, respectful, and always cleaned up after themselves. They also sorted my back garden, which had become quite overgrown. It’s now a lovely space I can actually enjoy again, even my neighbours have commented on how lovely it looks! Sammie kept in touch throughout, and nothing ever felt too much trouble. It’s rare to find a company that actually cares about getting it right these days, but this team really did. Thank you so much!

7 April 2025
Unprompted review
Rated 1 out of 5 stars

Left rubbish with no date of collection

Although the young lad did a fab job when you are trying to get intouch after fitting there is always (in a meeting )when you try to phone also Jamie was really rude pestering till 9.15 at night to an 82 year old.
Still not got a date for when they will collect old windows which block my drive so I can’t get car out or go anywhere. Supposed to come yesterday but didn’t . Not got a guarantee also fir the works been done
A week later still no one to pick rubbish up and no return of calls leaving a 90 and 82 year old stranded
Now not answering phones please please do not use this company there obviously not what they say they are, I fo wish my mum and dad would have spoken to me before booking them to do work for them
1 week later and still no rubbish collected. Plus changed phone number so you can’t get intouch with them . This is not a good company be warned .

16 April 2025
Unprompted review
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Reply from Crystal Renovations

Thank you for your feedback.

At Crystal Renovations, we are committed to maintaining the highest levels of service and workmanship across every project we undertake. We understand that home renovations can be a significant undertaking, and while we always aim for a smooth experience, we appreciate all feedback as part of our ongoing improvement.

We take customer satisfaction seriously and operate in line with strict internal processes to ensure every project is delivered with care, professionalism, and in accordance with the signed agreement.

We continue to grow our business through genuine recommendations and long-standing client relationships, and we thank you for helping us strengthen the trust of future customers through open dialogue.

Kind regards,
Crystal Renovations

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