The company is a scam and essentially robs sellers of what they consign. I submitted 3 items 8 months ago and customer service has not been able to provide an update on where any of those items are. I... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
BEWARE, this company is highly fraudulent! They sold my dress but have refused to pay me or reply to communication. I am now seeking legal action to get the costs as per our signed contract back.... See more
I left a Louis Vuitton bag wide CSD OVER 2 years ago, they won’t give me an update if it’s sold or they still have it. Numerous email exchanges where they say their sales team are looking into it… s... See more
This is unfortunately my second review - I am owed over £750 from items that have sold, some over 9 months ago and I still have not been paid. The customer success team is very kind and polite but sad... See more
Company replied
Company details
- #24 of 24 best companies in Second-hand Clothing Shop
- #596 of 619 best companies in Clothing Shop
- #278 of 282 best companies in Fashion accessories shop
- #45 of 45 best companies in Handbags Shop
- #210 of 215 best companies in Shoe shop
- #34 of 34 best companies in Vintage Clothing Shop
Written by the company
Consigned Sealed Delivered (CSD) is a sustainable store for buying and selling women Pre-Owned Authenticated Luxury Designer vintage clothes, bags, shoes, accessories & jewellery
Contact info
Unit 101, Avro House 7 Havelock Terrace, SW8 4AS, London, United Kingdom
- 020 7720 2000
- Support@csd.shop
- csd.shop
2.4
Poor
806 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 55% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was only informed after emailing them…
I was only informed after emailing them that my item was sold back in September, i haven't received any payment and its December. I have been emailing them and they have been saying that they will inform the sales team and get back to me every time, it has come to the point where they don’t reply any more. To anyone considering selling an item through them please reconsider. There are other companies far more trustworthy.
15 December 2025
Unprompted review
Reply from Consigned Sealed Delivered
Thank you for taking the time to share this, and we’re genuinely sorry for the frustration caused.
You’re absolutely right that communication should have been clearer, and we apologise for the delay in keeping you informed. To clarify, your item was sold and payment has now been completed. The delay was due to an internal processing issue, which we acknowledge should have been handled more proactively on our end.
This isn’t the experience we aim to provide our consignors, and we appreciate you raising it so it could be resolved. If you have any further questions or need confirmation of anything at all, please don’t hesitate to email us directly and we’ll be happy to assist.
CSD do not pay out client!
CSD do not pay and it is theft! They have sold some of my pieces one year ago and though I have constantly been chasing them, they still have not paid me. No one answers emails or follows up, and there is no customer service at all. Stay away!
8 December 2025
Unprompted review
No Payment Received
I have been corresponding and waiting for months to receive payment for three items I left on consignment.
7 December 2025
Unprompted review
Reply from Consigned Sealed Delivered
Hi — thanks for raising this, and we’re genuinely sorry for the frustration this situation has caused.
We’ve tried to locate your account so we can resolve this, but unfortunately we’re unable to identify you from the reviewer name used here. We also submitted a Request for Information (RFI) via Trustpilot asking for details so we could investigate, but didn’t receive a response.
If you could please email support@csd.shop with your full name (or the name the item was consigned under), we’ll be able to locate your account immediately and sort this out for you as quickly as possible.
We absolutely want to resolve any outstanding issues and appreciate your help in allowing us to do so.
STILL AWAITING PAYMENT FOR A GIVENCHY…
STILL AWAITING PAYMENT FOR A GIVENCHY BAG THEY SOLD ON CONSIGNMENT MORE THAN 4 MONTHS AGO. AFTER EMAILING AND CALLING THEY ALWAYS APOLOGISE, SAY THAT PAYMENT WILL COME AND IT NEVER ARRIVES. I BELIEVE THEY ARE ACTING FRAUDULENTLY.
6 December 2025
Unprompted review
Reply from Consigned Sealed Delivered
Hi — thanks for raising this, and we’re genuinely sorry for the frustration this situation has caused.
We’ve tried to locate your account so we can resolve this, but unfortunately we’re unable to identify you from the reviewer name used here. We also submitted a Request for Information (RFI) via Trustpilot asking for details so we could investigate, but didn’t receive a response.
If you could please email support@csd.shop with your full name (or the name the item was consigned under), we’ll be able to locate your account immediately and sort this out for you as quickly as possible.
We absolutely want to resolve any outstanding issues and appreciate your help in allowing us to do so.
Consigned sealed delivered are amazing Absolutely seamless from start to…
Absolutely seamless from start to finish
Thank you very much
28 November 2025
Reply from Consigned Sealed Delivered
Thank you so much for your kind words! We’re delighted to hear that your experience was absolutely seamless from start to finish—that’s exactly what we aim for. We truly appreciate your support and look forward to welcoming you back again soon! 🌟📦🤍
Smooth buying experience
Smooth buying experience, product was superb! Love my sunglasses!
27 November 2025
Reply from Consigned Sealed Delivered
Thank you for your lovely feedback! We’re so happy to hear you had a smooth buying experience and that you’re loving your sunglasses — enjoy wearing them! 😎✨🖤
I didn’t know that there are so many…
Update: they paid me 2 days after leaving this review.
I didn’t know that there are so many others like myself that are still waiting for a payout. I co-signed a pair of Gianvitto Rossi heels almost a year ago. I saw that it was sold. I contacted Head Office multiple times and they assured me a pay out. It’s now been about 6 months. I’ve bought a couple items from here before AND after co-signing with them but never again would I support this company if this is how they treat customers.
20 June 2025
Unprompted review
Reply from Consigned Sealed Delivered
We know delays can be incredibly frustrating, and we’re very sorry for any inconvenience. Your item has been paid out in full, your statement is complete, and you have no remaining items with CSD. We truly apologize for any stress this may have caused.
Beware!!!
Unfortunately, like many others, I am starting to read these reviews far too late, as I have also been waiting months for my payment. Still chasing!
Neither did they let me know when my item was sold and for how much.
I now feel uncomfortable having given them my account details as they are scammers. Beware!
3 December 2025
Unprompted review
Reply from Consigned Sealed Delivered
We’re genuinely sorry for the frustration this experience caused you — we understand how stressful waiting for a payout can be, and we take that feedback seriously.
We’d like to clarify for transparency that your account has since been paid in full, and there are no remaining items or outstanding balances on your consignor profile with us. That said, we acknowledge that the communication around the sale and payout timing should have been clearer, and we apologize for that shortcoming.
We take the security of our clients’ information very seriously and would never compromise or misuse personal or banking details. If you have any remaining questions or would like confirmation records for your files, our team is more than happy to assist directly.
Thank you for bringing this to our attention, and again, we’re sorry for the inconvenience you experienced.
Avoid , you never get paid
consigned 12 items with CSD in July 2025. They confirmed that several pieces were sold in August and September and promised payment after the return period. It is now months later, and I have received no payment, no sales report, and no explanation. Every attempt to contact them has been ignored.
CSD are holding money that legally belongs to me and have completely failed to honour their own agreement. Their communication is nonexistent, and their behaviour is unacceptable for a company acting as a consignment agent.
I have now begun taking formal legal action to recover the funds they owe me, since they refuse to provide even basic accountability. Based on my experience, I strongly advise others to avoid consigning anything with CSD.
1 December 2025
Unprompted review
Reply from Consigned Sealed Delivered
Hi — thanks for raising this, and we’re genuinely sorry for the frustration this situation has caused.
We’ve tried to locate your account so we can resolve this, but unfortunately we’re unable to identify you from the reviewer name used here. We also submitted a Request for Information (RFI) via Trustpilot asking for details so we could investigate, but didn’t receive a response.
If you could please email support@csd.shop with your full name (or the name the item was consigned under), we’ll be able to locate your account immediately and sort this out for you as quickly as possible.
We absolutely want to resolve any outstanding issues and appreciate your help in allowing us to do so.
I left a haute couture Elie Saab…
UPDATE - they responded to my review and paid me. HALF THE AMOUNT I WAS OWED. Their reply is NOT TRUE.
I left a haute couture Elie Saab wedding dress two years ago. It was sold on October 23rd, and it has been over a month with no one replying to emails and no payment. I am even more worried after reading reviews of everyone claiming they do not pay sellers.
THIS BUSINESS IS A SCAM.
2 December 2025
Unprompted review
Reply from Consigned Sealed Delivered
We know delays can be incredibly frustrating, and we’re very sorry for any inconvenience. Your dress has been paid out in full, your statement is complete, and you have no remaining items with CSD. We truly apologize for any stress this may have caused.
Do Not Consign
Although CSD was initially very responsive in the process to obtain my consigned items, as soon as they were in possession of the items this stopped and they became completely unprofessional. I consigned a designer bag over a year ago and despite multiple WhatsApps, emails, and phone calls I cannot get any information about my item. Based on other reviews this seems to be a consistent pattern with the company and so I would advise any potential consignors to go elsewhere.
30 November 2025
Unprompted review
Reply from Consigned Sealed Delivered
We’re sorry to hear about your experience and appreciate you sharing your feedback. We understand how important communication and clarity are when consigning items, and we regret the frustration this caused.
For transparency, we’d like to confirm that your account has since been paid in full, and there are no remaining items or balances with CSD. If you’d like any confirmation or have further questions, please feel free to reach out and we’ll be happy to assist.
SCAM COMPANY! SOLD MY JACKET WITHOUT PAYMENT!
I am really disappointed that I still haven’t received the payment for my SOLD Moncler jacket. CSD informed me that it was sold on September 10, and mentioned that I would receive the payment within two weeks. However, it has now been nearly 3 months, and I still haven’t received the funds.
I have sent multiple emails and made several phone calls to follow up, but the only response I receive is that “the payment is being arranged.” Unfortunately, nothing has been processed so far.I am still waiting the payment to receive by my bank account.
28 November 2025
Unprompted review
Reply from Consigned Sealed Delivered
We’re sorry this experience felt drawn out and appreciate you raising it.
Your Moncler jacket was sold, and the payment has now been processed and completed. The delay came from a back-end processing issue, and we agree that follow-up communication should have been faster while this was being resolved.
If you’d like written confirmation or have anything further you’d like us to clarify, please feel free to contact us directly and we’ll take care of it promptly.
be aware of the situation
I’ve consigned multiple items with CSD over the past year, and while a few payouts eventually came through, I am still owed £4,928 for a Chanel bag that sold in December 2024.
I have emailed, called, and followed every procedure they asked for — including going through their own 60-day dispute resolution process starting in August 2025. Someone from the team was in touch for a while, but despite me calling every week for the past 2 months, although customer service is helpful to try and flag my case, I have not recieved a single word from the accounts team in the past few months.
What’s more worrying is that CSD publicly replied to my earlier review claiming I was “paid in full,” which is not true. I have statements, and partial payments showing the opposite. This discrepancy has now been passed to Trading Standards for review.
I am still waiting for the payment that is owed to me. I’m sharing this here so that anyone considering consigning with them is aware of the situation.
27 November 2025
Unprompted review
Reply from Consigned Sealed Delivered
Thank you for your message and for outlining your experience. We can confirm that this matter has now been fully resolved and that you have been paid in full, with no outstanding balance remaining.
We’re genuinely sorry for the frustration and time this process took, as well as for any confusion caused during earlier communication. We understand how concerning delays and mixed messaging can be, and we regret the stress this caused you.
For clarity, your account is now fully settled and closed. If you require any additional confirmation or documentation, our team is happy to provide it directly.
We appreciate your patience while this was brought to completion and wish you all the best going forward.
I took my items in 3 months ago they…
I took my items in 3 months ago they sold immediately I was told that I had to wait 2 weeks for payment . I have been emailing endlessly to no avail. They have broken their agreement I will never sell through them again or recommend them to anyone I know. It is really outrageous to have to wait such a long time to be paid
A very bad experience
27 November 2025
Unprompted review
Still waiting for payment after months of chasing
The worst experience I have ever had consigning a product. I consigned an item with CSD London for them to sell, and after three months with no update, I had to chase them to find out whether it had been sold or not. They later replied saying it had been sold and that I would receive payment two weeks after the return period ended. It has now been more than three months since that message. I have been following up every week, but all I receive are vague replies that keep pushing the payment to the following week. To make things worse, their online platform does not show the item I consigned or any record of its sale. Nothing appears there at all. It has been a very poor experience.
17 September 2025
Unprompted review
Reply from Consigned Sealed Delivered
We understand how frustrating delays can be and apologize for any inconvenience. All sold items have been fully paid, your statement is finalized, and you have no remaining items with CSD. We’re truly sorry for any stress this may have caused.
Maybe “CSD” refers to the company’s own fate
Couldn’t agree more with the comments re this company being a total scam. I think they’re on the brink of receivership. I can’t get into my online account. I called and they said they would have someone called me back. Still waiting three months on. Having chased them almost daily (now they don’t pick up) they said my LV bag was sold. Yet they’re unable to tell me when and for how much, yet for the last three months I have been on a “priority list” to have funds (that no one is able to tell me how much we’re talking) remitted to me. Am going to instruct a solicitor and inform trading standards. They should not be allowed to trade. Utter joke and as another seller said, takes out all the joy of selling…
17 November 2025
Unprompted review
Reply from Consigned Sealed Delivered
We’re sorry to hear about the frustration you experienced during this process. We can confirm that this matter has now been fully resolved and that you have been paid in full.
We acknowledge that communication delays and account access issues caused unnecessary stress, and we apologise for that. This was not the experience we aim to provide, and we are actively improving our systems and response times to prevent this from happening again.
Thank you for your patience while this was resolved. If you require any further documentation or confirmation, please don’t hesitate to contact us directly.
I’ve been selling with them for years
I’ve been selling with them for years, I’ve always got the best deals and been paid on time.
The staff is very good, attentive and friendly. Very knowledgeable about the goods.
7 October 2025
Unprompted review
Reply from Consigned Sealed Delivered
Thank you so much for your continued trust and loyalty over the years! We’re truly grateful to have you as a long-term consignor and are so pleased to hear that you’ve consistently received great results and timely payments. It means a lot to know our team’s knowledge and friendly, attentive service has made a difference. We look forward to many more years of working together! 🤍👜⏱️
I’ve had a fantastic experience
I’ve had a fantastic experience. They’re professional, trustworthy, and really know their stuff when it comes to designer pieces. The whole process was smooth from start to finish selling my item was quick and hassle free, and I felt confident that I was getting a fair price.
Their curated designer selection is amazing too. Everything is authentic, well described, and in great condition. You can tell they take pride in what they do and genuinely care about both sellers and buyers.
Thank you so much!
3 November 2025
Unprompted review
Reply from Consigned Sealed Delivered
Thank you so much for taking the time to share such thoughtful feedback! We’re delighted to hear that your experience was smooth, professional, and hassle-free from start to finish—and that you felt confident and fairly treated throughout the process. Knowing that our care for both sellers and buyers comes through means a great deal to us. We truly appreciate your trust and can’t wait to welcome you back again soon! 🧵👜💫
Horrific
Horrific - I think their business plan is that their sellers don’t check their bank accounts. Took over ten phone calls, dozens of emails and circa 5 months for them to finally pay me. And the items went for WAY less than I agreed.
13 November 2025
Unprompted review
Joya and Lian were amazing I got most…
Joya and Lian were amazing I got most amazing pair of ysl heels 👠 ❤️
14 November 2025
Unprompted review
Reply from Consigned Sealed Delivered
Thank you so much for your lovely review! We’re thrilled to hear that Joya and Lian made your experience so special—and what a win with those stunning YSL heels! Enjoy every step in them, and we can’t wait to welcome you back for more fabulous finds. 👠✨💃
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