500 Casino Reviews 954

TrustScore 3 out of 5

2.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Created with AI, based on recent reviews

Considering 121 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the wide selection of games available and the attractive appearance of the site. Reviewers often highlight the ease of creating an account and the instant nature of crypto deposits and withdrawals. The support team is frequently praised for being helpful, fast, and responsive, with some describing the customer service as excellent and of the highest value. However, a significant number of people express dissatisfaction, raising concerns about the fairness of games and RTP. Some users report issues with account bans without clear reasons and a complete lack of wins, suggesting that slots do not pay out as expected. There are also complaints about unhelpful live chat support, with some customers experiencing locked accounts and difficulties with fund withdrawals after making deposits.

What people talk about most

Website

Reviewers highlight ambiguous aspects of the website, with many expressing extreme dissatisfaction, citing... See more

Payment

Users describe ambiguous interactions with payment, with some reviewers reporting easy and quick deposits and... See more

Customer service

Customers had ambiguous experiences with customer service, with many reviewers praising the support staff as... See more

Product

Consumers find the product to be ambiguous, with some reviewers praising the vast amounts of slots, sports... See more

Price

Clients share negative opinions on price, with many reviewers expressing significant dissatisfaction over... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Had a few wins which is nice . Game selections are great. Instant withdrawals . Although sometimes the games take a lot without giving a win. But definitely an alright site. Pleased so far

Rated 2 out of 5 stars

scammer website, fake rtp, and bannes account for no reason, and they don't do nothing about it

Company replied

Rated 4 out of 5 stars

I’ve been playing on CSGO500 for a while and really enjoyed it. The site feels modern and easy to use, with plenty of games and betting options to keep things interesting. Deposits went through in... See more

Rated 4 out of 5 stars

very good casino, but one very big problem! as I had just won over 250.000kr I easily wasted the first 50.000kr. while I still had 200.000 left, as an addict I instantly went to dice, keep in mind I... See more


Company details

  1. Gambling Service

Written by the company

One of the oldest CSGO & Crypto Casinos. Gamble with skins, real money, BTC, ETH, XRP, BCH, XLM & more. 3000+ slots, live games, sportsbetting & unique house games.


Contact info

2.9

Average

TrustScore 3 out of 5

954 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 22% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

Worst betting site

I decided to bet on a Dota match and during the game my team had connection problems and they were disqualified. On the same day, after some time, I decided to bet on a Dota match again. A similar situation occurred: one team get issues with connection and they was disqualified. I decided to find out how it works on the site. The response I received was: “Our provider has decided to take a difference stance here, because the team in question never had the lead.” That is, the result depended purely on the subjective feelings of a person. Both matches had to be canceled and were based on the feelings of someone, since a person cannot make objective decisions for obvious reasons. Use other sites, your bid will be canceled on other sites.

24 May 2024
Unprompted review
500 Casino logo

Reply from 500 Casino

Hello,

Both occurrences you mentioned were not nearly as similar.

One game was surrendered at the very late stage of the game, whereas other one got forfeited right at the start.

When the issue arises in last supposed minutes of the match it makes more sense to follow official score provided by the tournament, since map was finished (in-game surrender).

These situations will always be tough for users picking less fortunate side - technical difficulties suck.

We're doing our best to manually review the situation and mitigate the damage, but it's very unlikely to get a solution that pleases everyone.

Sorry for the inconvenience.

Rated 5 out of 5 stars

Great crypto betting site

There is only a handful of GOOD crypto betting options in my opinion, and 500 casino is one of them. They offer nice rakeback and rewards with their rain system and VIP level up rewards. Limits on markets, especially on tier1 are good for the most part. and they let you win a decent amount here before limit.

Like nearly every other sportsbook 500/betby will eventually limit your account to $0 bet size if you win too much. But it's expected in this industry, and they at least let you win a decent amount before it happens.

So overall 5 stars, top 98% of sites for sure.

23 April 2024
Unprompted review
Rated 1 out of 5 stars

I just lost all my money

20 April 2024
Unprompted review
500 Casino logo

Reply from 500 Casino

Please be aware that losing is a probable outcome of gambling and it shouldn't come off as a surprise.

Also, please follow our Responsible Gambling guidelines and don't play with funds you can't afford to lose in the first place.

Better luck next time,

Rated 1 out of 5 stars

Mixed bag

Positive: i did cashout 60k some months ago. My overall stats are up.

Negative: Well this is the obvious thing. Once your ahead on this casino, everything stops. They adress through chat or here that it is nominal stuff going on which in my opinion is not true. I'm simply playing 2 to 3 times on average through my balance and the action is simply gone from that point and i get to play to zero.

If your up for being depressed, this is your place. If your up to lose your money on the long run, this is your place. If you enjoy watching streamers who promote 500 and play with provided funds from the casino, this is your place. If you enjoy being hooked to a system such as rakeback, rain or leveling up, this is your place.

One remark is that the level up bonus and such is very poor. There's other casino's offering a better or higher overal reward program, but industry wise it's the same. In regards of the bonus program, like deposit X amount of money and get X amount of spins on X bet size, the overal program is bad. Let me point out that 40X wagering requirement is nearly impossible and it does not count up to your wagering.

So lets say if you win a 100$ - good luck wagering that amount 40 times (4000$) and even then it's limited to the maximum cashout, which is only 3x the amount won if i'm not mistaken.

The thing i just cannot get my head around is that i'm ahead on this casino and its just impossible to break the losing spell that followed right afterwards. Slot after slot, session after session i'm spit out and poo'd on. It's so extremely obvious. As support or in here tells you that it's completely normal, we're simply being lied to in regards of how their RTP works.

I believe the RTP is purely set on your overall deposit, just like many other casino's. Whenever you see people win big, they are just winning a portion of their money back. Thats gambling these days. Pay 2 play. But overall, the majority on 500, is in a loss. Its just facts.

500 opened up my eyes, to stop playing on these damned casino's coming from curacao. If someone was in my shoes in this regard they would feel and likely publish the very same.

16 April 2024
Unprompted review
500 Casino logo

Reply from 500 Casino

There is so much inaccuracy in your review, but I'll humor you and reply, even though you seem to have an opinion already formed on the matter.

First of all, none of our streamers are promoting the website with fake money. Every bet or video you see, the streamer is playing with his 100% withdraw-able money or payments.

"It's obvious what's going on" is implying malicious intent from our side, which is hardly the case. You have unrealistic expectations.

Gambling is a losing game in the long run, the games have a house edge factored in and in the long run, the odds are always not in your favor.

You were very lucky and managed to come out ahead early and win $60k, but you have to understand that both winning and losing are probable outcomes of gambling, and in the short term anything can happen.

These being said, we're sorry to see you go, but please adjust your expectations from playing in a Casino.

Goodbye,

Rated 2 out of 5 stars

Been a member now 7 months.

Been a member now 7 months.
So you are aware they are self claimed “most rewarding casino”.
This month as example, I am gold VIP(second vip). They have double xp(payback) on sports. I wagered 32k(95% on sports) I lost 4k and they also say they have a loss back each month. For those stats I got a disappointing 242 usd back.

Also the webpage lags a lot compared to their competitors. Their sportsbook is down at least twice a week which is very annoying.

Would not recommend at all, based on the rewards and the fully experience it self.

15 April 2024
Unprompted review
500 Casino logo

Reply from 500 Casino

The information you post in your review is misleading.

32k$ wager carries a 1400-1600$ house edge and you've received $730 in rewards in the past month. There is indeed some lossback, but $32k wager is not that much in the grand scheme of things.

I'm sorry you're having a bad experience, but the argument against our rewards doesn't stand.

Rated 1 out of 5 stars

Very poor playing

Very poor playing, too much of fake wins also on there site im talking about live wins bar.
Dont ever try, ive made a 80$ deposit and lose it in 30-40 minutes of dead spins only.
Be careful guys.

7 April 2024
Unprompted review
500 Casino logo

Reply from 500 Casino

I couldn't identify any user with the information you've provided.

However, you should know that both winning and losing are probable outcomes of gambling, you shouldn't deposit on a casino and expect to win with a certainty.

Also, all the wins you see in the activity bar are legitimate, we don't have any "fake wins" and it's regrettable that this is the opinion you've formed.

Better luck next time,

Rated 1 out of 5 stars

100% RIP OFF

dont even bother use vpn to play games and then payout denied for using vpn as games only work with vpn, you deposit in dollars but its tied up with xrp and cant withdraw, sportsbook odds are poor . I came here as THE BANDIT on youtube reccommeds and got well and truly ripped off, ruined my weekend did this site AVOID

17 March 2024
Unprompted review
Rated 1 out of 5 stars

Be very careful with this casino

Be very careful with this casino, my brother's account with the funds was blocked because he is supposedly using a double account and it is a lie and in the end he ran out of funds and with the gutter blocked it is disgusting. I can't imagine if you win a big prize. they will pay or make excuses

25 February 2024
Unprompted review
500 Casino logo

Reply from 500 Casino

We are paying prizes worth millions every week, this is an unfounded accusation.

For both of your accounts, we have enough reasons to believe they are connected and used by the same person/household. You were offered the option of verifying your story by verifying both accounts with documents, yet you proceeded to be rude about it and not take this option.

Furthermore, you always had the option of withdrawing your original deposit even without submitting documents, which you again chose not to take.

We have banned your accounts until you verify them.

Goodbye.

Rated 1 out of 5 stars

Games are questionable

I have a huge problem with this casino. I was playing the crash game and I've played literally thousands of rounds. I play larger amounts anywhere from 1 to 100 dollar rounds. This time I'm playing 20 dollar rounds and there's no problems at all , no connection issues nothing when all the rounds are crashing at like 1x to 3x. Than all of a sudden the next round my bet button is greyed out and it's not letting me bet. The timer showed 7 seconds left to bet when I'm hitting it and it's not letting me bet that one round. Yea, guess what happens, it crashes at 50x. I'm a person that cashes out high all the time usually 20x +. So I'm under the assumption their system knew that round was coming up and I was betting 20 dollars a round at the time so it didn't let me bet. Cost me 400 dollars minimum. I notified support because I wanted an answer and they told me it's a connection issue on my end for the round. That's crap, I have high speed internet and funny I've never had a connection issue on all the round I bet and it crashed at 1 to 3x and took all my money, literally thousands of them. The one round I would of cashed over 400 I get a connection issue. Ok, sure so I'm to believe it was just a coincidence it did it on a 50x round, the first one in like 60 rounds. I told support I'm 100% sure it was manipulated and they said it's not possible , but come on that's not a coincidence that's intentional. They can and will control their games , they know the outcomes before Hand and if it's gonna cost them too much they will block your bet from going through . I got nothing in return at all besides support trying to play me for a fool and I know better. I could see maybe it was a connection issue if it had happened before but never in thousands of rounds and just so happens on a high rounds. No coincidences like that don't just happen, the casino tracks all your playstyle, knew a high round was coming up and I would cash above 20x and it would cost them over 400 dollars so blocked the bet. Shady casino ran by shady people. You can bet only when they want you to and only if it won't cost them. Everything is known to them by their "secret seed" that's not verifiable until the day after its used.

Follow up to your answer: umm actually I was the only one playing your crash game at the time and I've never seen in thousands of rounds playing anyone win thousands of dollars on it. It would be very easy for it to know what's coming up since I was the only one. If you aren't trying to cheat me out of my winning than why did it block my bet button for the round with 7 seconds left on the timer and I had full internet connection at the time. I checked all my specs at the exact moment and I was running 900 mb/s with 0 connection interruptions, I said I have very fast internet. Every round I bet before that where is crashed at 1x 11 times in a row never blocked my bet. Not until the round crashed at 50x did it decide and block my bet. You can say whatever you want but this was no coincidence , it was intentional and the fact that noone has done anything to try and make it somewhat right speaks volumes of how you value your vip players who lose thousands a week in your casino like me. Like i said I've played thousands of rounds of crash and never once have I ever had a connection interruption until i was betting higher and I always cash out at high multipliers. To your other point about the house always knowing the round before hand , that answers it right there about whether it could block my bet or not. It's obviously yes it knew the round was going to be 50x and I was betting 20 a round and always cash out above 20x , and it absolutely blocked my ability to bet on that round. Funny how right after that my bet button was opened back up and I could bet the very next rounds that all crashed under 2x. I was cheated out of a minimum of 400 dollars , you know it, and noone tried to do anything to make it right even with me being a vip on the site having wagered 100s of thousands this month alone. Let's hope you try and make this right or i Will make as much noise about this issue as humanly possible whereever I can.

ID:64562cc3f72067672d506871

1 February 2024
Unprompted review
500 Casino logo

Reply from 500 Casino

While I understand your frustration, your information and assumptions are wrong.

We are paying millions of dollars worth of payouts every day and we are surely not trying to smuggle your $400.

The rounds are fair, the system isn't manipulated and you can't have a provably fair crash game without the house knowing the crash point beforehand.

Furthermore, it's unreasonable to say we predicted your playstyle and we wouldn't let you bet on a high crash round but we are letting other people win thousands of dollars in rounds in the same time.

Better luck next time,

Rated 5 out of 5 stars

Best Crypto Gambling Site

lot of variations of games. fast payment and special rewards also it is very fun to play. i think casino500 is the best crypto gambling site that i ever played so far. good luck

2 January 2024
Unprompted review
Rated 1 out of 5 stars

The worst casino

The worst casino. Lost 3000$ and they dont offer any bonuses. Any other casino would give over 10% of losses back at least.DO NOT PLAY THERE

14 January 2024
Unprompted review
500 Casino logo

Reply from 500 Casino

We have a very clear and rewarding bonus system and VIP rewards.

However, our bonuses are also tied to wager amounts in addition to actual losses. There are no bonuses if you register today and lose $2000 in one bet. On the other hand there would be significant bonuses if you register today and in the course of one week you would lose the same $2k by wagering $50k.

In addition, earning VIP status is easy to obtain and would entitle you to lossback as well.

Good luck,

Rated 1 out of 5 stars

Good idea overall with the casino

Good idea overall with the casino. The slots part is good and can recommend. The sportsbook is terrible. When you place a livebet and cross the box "don't accept if the odds changes" it will be accepted if the odds gets higher - but not if the odds get lower. When you cash out it works the same, gets denied (as it should) if cash out gets lower. But gets accepted if the cash out gets higher. So if you are in to a good sportsbook i would not recommend it at all.
Supports response: "The option doesn't specify exactly what odds it doesn't accept, just like it doesn't specify how it exactly works."

4 January 2024
Unprompted review
500 Casino logo

Reply from 500 Casino

Hi,

The service provider is aware of this issue and promised they would be working on a fix.

We're sorry this impacted your experience with our website.

Rated 1 out of 5 stars

mosiulsn

User name: mosiulsn

I was fully verified my account and today I have some queries to support chat and they suddenly said my account banned to provide fraudulent documents. I provided my all documents like ID card passport driving licence but they still said can't unbanned my account. This is really big jokes. This casino is scams. Stay away from 500 Casino

22 December 2023
Unprompted review
500 Casino logo

Reply from 500 Casino

We reserve the right to decline service to anyone based on our internal policies and your profile and KYC information has a high risk score attached.

Unfortunately, we can't allow you to keep an active account.

Best of luck.

Rated 5 out of 5 stars

Incomparable !

I don’t know where to start but this casino is phenomenal!!! From its games, to rakeback (which is incredible) , chat support, fast withdrawals 500 casino is my #1 without a doubt.

Only wish there would be more bonus deposit offers coming in the email or in the casino. Other than that 0 complaints. Truly the best !!

9 December 2023
Unprompted review
Rated 1 out of 5 stars

Money stolen

Created an account, played for one day, won some money and asked for withdrawal. They asked to complete tier 1 and tier 2 kyc verification. After I did it they accused me that this is my second account and they will keep my money. I havent created any account before and this is my only account. They refuse to provide any evidence regarding the incident.

They keep saying I have created two accounts but I am sure this is my only account. Also they refuse to provide evidence, they just made out about second account and stole my money.

5 December 2023
Unprompted review
500 Casino logo

Reply from 500 Casino

How can you claim you don't have another account since you KYCd it with your own personal information? It was very easy for our antifraud to connect the two accounts together.

You know very well what you are doing, please stop.

Your first account was heavily limited by our Sportsbook provider due to abuse. Please don't create other accounts as they will share the same fate as this one.

Rated 1 out of 5 stars

SCAM SITE (STOLE 1500$) READ EVERYTHING

BEWARE OF PLAYING ON THIS SITE (SCAM) STOLE 1500$
Ok, so thing like this never ever happened to me anywhere.
Look, i had account on your site, login with steam and the login name of Steam was Kixxy1950 I didnt play much there but i had account on your site since i think 2017 (for cs skins gamble).
I contacted your live support and they dont respond anymore.

Yesterday i wanted to play some NBA game with my crypto money, and since i dont have access to my old steam account anymore i decided to create new account on CSGO500 site.
I didnt know it would be any problem so thats why first thing i did when i registered i put for verification my ID card so that they can know who is playing and to see that I am a real person who just want to try and win some money, I even deactivated any bonuses for new players so I dont exploit anything.
After i was ACCEPTED I deposited 1500$, and for me that is not a low amouth of money.
I tryed to play NBA after that and I couldnt place my 2nd bet, I was able to place first one
Today i cant play anything on site, i cant do anything, support dont respond to me anymore, its like I cant do anything, Live support dosnt respond, email support same, i offered any evidence they need or that can help to continue playing or atleast enable withdraw (refund), I offered even video call, but still no response, i even DM them on twitter, still nothing.
From 1500$ deposited, 1480$ was on balance (1 sportbet and few dice games).
So guys, thats everything i need to tell you about this siite.

Edit: I also contacted them on their facebook page with screenshots, still no respond anywhere on this problem, i see they respond to 1 review today .

Update: I went to discord server and i asked for help, one guy was there answering my questions but he wasnt moderator on site.
I explain my story there and they banned me from their discord server.
I politely asked for help, have every proof and now i think its a one big scam

Update 5.dec.2023
Still no response anywhere, still no changes on account.

I reposted this again becouse they dont want to respond to me even here.
Its like they reply only to the people they have proof against, but i offered even video call to show any evidence they need and to prove my identity and everything I said, but when ever i try to contact them they do 2 things ignore or ban (support on site, and discord ban)
I wasnt rude or anything and I even have pictures from all conversations.
Thank you guys who wrote to me on discord, i will keep you updated.
If I could do hard working for my money, I wont give away my money that easy, I didnt lost it or anything they just stole it.
And one question for admin I know you are reading this.
If this isnt true, do you really thing first thing I would do is to verify my account on your site?
I am even verified here.....

EDIT: YOU REPLY IS LIKE YOU SAID TO ALL PEOPLE BEFORE AND I DIDNT ABUSE ANYTHING I WAS BANNED FOR VERIFY 2ND ACCOUNT ON SAME NAME I DIDNT ABUSE ANYTHING AND I ONLY DID IT COZ I DONT HAVE THIS STEAM ACCOUNT ANYMORE!!!
THIS SITE IS FULL OF THIEFS GUYS, MODERATORS WONT HELP YOU THEY JUST BLOCK YOU!
STAY AWAY FROM IT!
I PLACED 1 BET OF 5$ ON SPORTS BETING LIKE ARE YOU FFS KIDING ME?
I AM BANNED UNDER 2 HOURS ON YOUR SITE, AND YOU SAID COZ OF SPORTS BETTING LIMITS BUT I ONLY PLACED 5$?
FFS DONT LIE TO PEOPLE, I BET YOU EVEN DIDNT CHECK ANYTHING

EDIT2: I WILL GIVE MY BEST TRUST ME TO TRY AND PREVENT OTHER PEOPLE TO FALL FOR YOUR SCAM!
I ONLY WROTE COMENT ON YOUR POST ON TWITTER "Check your trustpilot" AND I GOT BAN THERE, LEGIT SITES DOSNT DO THAT!!!!
ITS A ONE BIG SCAM GUYS, I CONTACTED MONEYBACK COMPANIES I HOPE THEY WILL GET MY MONEY BACK

Any person who need any proof feel free to contact me (Discord Doktor#9946) also I will make post in few days on reddit so I can put there respond from their support, but i dont think they will respond to me.

2 December 2023
Unprompted review
500 Casino logo

Reply from 500 Casino

You created multiple accounts to dodge betting limits after being limited by our sportsbook provider which is a breach of our Terms of Service. Since you are in profit by abusing our service, your account was terminated directly.

I would have replied to you earlier, but you keep deleting/editing and re-adding this review, which makes it impossible to keep a reply visible.

Please stop creating more accounts.

Rated 1 out of 5 stars

THEY SCAMMED ME FOR OVER 800$

I'm VIP Person on
@CSGO500
and that's how I was treated by them. I put my bets live, I was waiting 24 hours to accept my bets as a won, since I won the final score was 1-3. After 24hours they said the match is cancelled, because it was "bugged". 2 weeks ago same admin said every single bet put on live stay "save" because it's bet live and it can be open window to still put the bet even if they score goal or the goal is cancelled To prove you and protect by them I give you screenshots when you can see what happened. They accept my bet as a won yesterday, but today everything is like a cancel.

20 October 2023
Unprompted review
500 Casino logo

Reply from 500 Casino

Hello,

It looks like you placed a bet of 0.5 Goals on a team that already had a 1 goal lead and your bet was obviously rejected. This is just an example of the many bad bets you've tried placing and complaining about.

Just because you don't like the rules that are being applied doesn't mean you're getting scammed, since they're all common sense.

Please read the full amount of the Sportsbook terms and understand it before placing any more bets.

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