CSGOEmpire Reviews 3,649

TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Evaluating 83 reviews, most reviewers were somewhat happy with their experience overall. Many people appreciate the customer service, describing it as fast, helpful, and responsive. Reviewers also frequently praise the website's functionality, ease of use, and the ability to withdraw and deposit funds without issues. Some users have been long-term customers, reporting no problems over several years of use. However, some people were dissatisfied with the payment process, reporting issues with receiving coins after payment or having withdrawals blocked. There are also concerns regarding the website's security and the fairness of games. A few other people also felt that the customer support was rude, dismissive, or felt their honesty was questioned, with some even reporting concerns about the professionalism of staff members.

What people talk about most

Website

Users describe varied interactions with the website. While some reviewers praise it as the "best and most... See more

Customer service

People report ambiguous experiences with customer service. While some customers praise the support team as... See more

Payment

Reviewers highlight negative aspects of payment. Many customers report issues with withdrawing funds, with... See more

Staff

Clients share ambiguous opinions on staff. Many reviewers praise the support team, describing them as... See more

Product

Consumers find the product to be ambiguous. Some reviewers praise it as a perfect place to trade skins and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Idk how this site has for the moment 3.4 rating nvm its the best cs gambling + trading skins.Helpful and innovative the support team is the fastest and most helpful good with transparency.never was ne... See more

Company replied

Rated 5 out of 5 stars

I've been using the site for about 8 years, never had any problems, the support and administration team are extremely competent and efficient! Like all sites, bugs happen, I found some and reported th... See more

Company replied


Company details

  1. Gambling Service
  2. Casino
  3. Online Casino or Bookmaker
  4. Online marketplace
  5. Online Sports Betting Vendor

Written by the company

The original CSGO skin betting platform, since 2016, and leading P2P marketplace. Trade skins with 0% fees!


Contact info

3.3

Average

TrustScore 3.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 97% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Not a heavy gambler so forewarned.

Not a heavy gambler so forewarned.

The UI is sleek and simple and absolutely very easy to withdraw to multiple cryptos which I just did about $10.

Battle cases have multiple modes, they offer free cases to open after playing for a bit and I have never had any problems with. Depositing and withdrawals. Reliable site.

29 July 2024
Unprompted review
CSGOEmpire logo

Reply from CSGOEmpire

Hey, I really appreciate the honest review and I'm glad you've had a good experience on our site!

- Enzo

Rated 1 out of 5 stars

csgoempire canceled my winning bet

csgoempire canceled my winning bet.
After lots of support and forth, they admitted there was a provider issue on their system and, of course, they won’t compensate due to it?
Please return the winning bet
slip id : 18713746

29 July 2024
Unprompted review
CSGOEmpire logo

Reply from CSGOEmpire

Hey, I'm afraid the coverage for this match was cancelled by our provider, so we had no choice but to offer refunds for late bets, winning and losing.

We took immediate action after we discovered that is was no longer being supported by our provider. Pre-match bets were allowed to stand and were settled manually by our match betting team.

I understand that this is less than ideal and apologise for any inconvenience caused. If you have any questions about this, please let me know, otherwise you can contact our onsite support team.

- Enzo

Rated 4 out of 5 stars

Good its hard

28 July 2024
Unprompted review
CSGOEmpire logo

Reply from CSGOEmpire

Hey, thanks for the review. Let us know if you feel there's anything we can improve on!

- Enzo

Rated 5 out of 5 stars

good

good things will come

28 July 2024
Unprompted review
CSGOEmpire logo

Reply from CSGOEmpire

Hey, thanks for the review. We have a lot of exciting upcoming changes to look forward to.

- Enzo

Rated 3 out of 5 stars

lose stack 4 time

lose stack 4 time
really ?

18 July 2024
Unprompted review
CSGOEmpire logo

Reply from CSGOEmpire

Hey, it sounds like you've experienced some bad luck on the site, sorry to hear that! If you're ever in doubt about the fairness, just remember that you're able to verify the results yourself from our 'Fairness' page: https://csgoempire.com/fairness

Our 24/7 onsite support team will be happy to assist you in any way, so if you have any questions be sure to reach out to them!

- Enzo

Rated 5 out of 5 stars

Love the site

Love the site, cheap skins and fast withdrawing.

25 July 2024
Unprompted review
CSGOEmpire logo

Reply from CSGOEmpire

Hey, thanks for the review!

- Enzo

Rated 5 out of 5 stars

Lowest P2P Fee

This site not only has the most unique cases, but it has the LOWEST trading fees from ANY site I have used, and I have tested a TON of sites and I can't stop coming back lol

23 July 2024
Unprompted review
CSGOEmpire logo

Reply from CSGOEmpire

Hey, thanks for the review. I'm glad you like our cases and are enjoying our 0% fee marketplace!

- Enzo

Rated 4 out of 5 stars

Good Time

As an American I am unable to participate in the gambling website but previous interaction have been good.

22 July 2024
Unprompted review
CSGOEmpire logo

Reply from CSGOEmpire

Hey, thanks for the review, but the purpose of the giveaway is for us to receive genuine feedback, so please do share your thoughts so we know how to improve!

- Enzo

Rated 5 out of 5 stars

im doing this for the givaway that i…

im doing this for the givaway that i won't win

10 July 2024
Unprompted review
CSGOEmpire logo

Reply from CSGOEmpire

Hey, thanks for the review, but the idea is to receive honest feedback. You're supposed to tell us what you really think about the site.

- Enzo

Rated 1 out of 5 stars

Can't self exclude from the site nor…

Can't self exclude from the site nor add deposit limits.

Very bad bonuses.

19 July 2024
Unprompted review
CSGOEmpire logo

Reply from CSGOEmpire

Hey, we have a self exclusion feature on the site. You have the ability to block yourself from gambling on specific game modes for up to 30 days. We released this feature 4 weeks ago, but some users may not see it if they're connected from a blocked country, as they're unable to place wagers on the site.

We currently don't have deposit limits I'm afraid, though this is something I'll bring forward to the team for consideration.

I'm sorry that you're unhappy with the bonuses we offer. We're always looking for ways to improve user rewards and we have been working on something, so thanks for your patience in the meantime.

- Enzo

Rated 1 out of 5 stars

Even a blind person can see that this…

Even a blind person can see that this whole thing is a scam! There is no randomness in any of the games! Both roulette and case battles are completely rigged. Don't even think about calling bots for coin flips or case battles, because the bot usually wins. This site is just a money pit!

20 July 2024
Unprompted review
CSGOEmpire logo

Reply from CSGOEmpire

Hey, I'm sorry you feel that way, but please understand that all of our games operate a provably fair system, and you're not just taking our word for it as you have the ability to verify the results yourself from our 'Fairness' page: https://csgoempire.com/fairness

We also have articles that you can refer to for extra clarification as it may seem confusing initially. All of our documentation is located within our help centre: https://help.csgoempire.com/

If you still have questions or need anything else, feel free to reply here or contact our 24/7 live chat.

- Enzo

Rated 4 out of 5 stars

very good website

11 July 2024
Unprompted review
CSGOEmpire logo

Reply from CSGOEmpire

Hey, thanks for the review. We're always open to feedback so let us know if you feel there's something we can improve on!

- Enzo

Rated 5 out of 5 stars

good site

good site, i like it

17 July 2024
Unprompted review
CSGOEmpire logo

Reply from CSGOEmpire

Hey, thanks for the review!

- Enzo

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