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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers are satisfied with the staff, often highlighting their helpfulness and quick responses. People appreciate the overall functionality of the website, finding it easy to navigate and use. However, some people were dissatisfied with various aspects. There is mixed feedback regarding the website's reliability and the customer service's effectiveness, with some reporting issues with withdrawals and unhelpful responses. Opinions on payment processes and response times are also divided, as some users experienced delays and difficulties in receiving their funds or getting clear answers.

What people talk about most

Website

Customers consistently note ambiguous experiences with the website. While some reviewers praise it as a good... See more

Customer service

Consumers find customer service to be ambiguous. While some reviewers praise the support team for being... See more

Payment

Clients share ambiguous opinions on payment. Many reviewers report significant difficulties and delays when... See more

Response time

People report ambiguous experiences with response time. While some customers praise the support team for fast... See more

Staff

Reviewers highlight positive aspects of staff. Customers praise the professionalism and efficiency of the... See more

Based on these reviews

Rated 5 out of 5 stars

Playing here occasionally since 2016, I've had many decent runs and some bad. The games actually play like they are fair. Unlike many other sites I've played on which feel impossible to win on... See more

Company replied

Rated 5 out of 5 stars

I deposited around 500USD, tried withdrawing 1.2k... cancelled 2 times.. then I went here, and I was scared of my funds... but when I tried withdrawing third time, everything went through..whole ether... See more

Company replied

Rated 5 out of 5 stars

I'm using this site since the very beginning (2013) for many reasons of trading CS items, selling, and more. Even if sometimes i had some technical issues or i didnt understood somthing, Support t... See more

Company replied

Rated 5 out of 5 stars

Just started playing here a few days ago, very smooth and enjoyable experience. Support team replies fast + Withdraws are very fast too.

Company replied


Company details

  1. Video Game Shop
  2. Gambling Service

Information provided by various external sources

The Project CSGOFAST.COM is a Service for Counter-Strike: Global Offensive players. Right here everyone can try his luck and get awesome skins.


Contact info

3.3

Average

TrustScore 3.5 out of 5

841 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 86% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I am very happy how things turned out

I am very happy how things turned out! The gameplay is fair, you win some you lose some as always... The support was there to assist me with the first steps and now after 2 weeks in I am really getting the glimpse out of it. Thanks a lot!

2 October 2023
Unprompted review
CSGOFAST logo

Reply from CSGOFAST

Our support will help you not only in your first steps, but throughout your journey. Thank you for your warm review, we look forward to seeing you again

Rated 1 out of 5 stars

Very very bad support experience

Very very bad support got banned and needed to wait 7+ days to get a proper response then i asked if i could be unbanned and im yet to get a response with +3 days and yet counting, i texted them several times and just got ignored, seems all the money i put in this site was in vain since no respect given back to the player(s)

2 October 2023
Unprompted review
CSGOFAST logo

Reply from CSGOFAST

Hello, could you leave your Fast ID? From a feedback you wrote it seems you violated the rules of the site or refilled with a stolen card and got banned. In any case, we want to carefully figure it out. Could you clarify the situation in more detail also give us your Fast ID?


Rated 1 out of 5 stars

there is a bug on the site

there is a bug on the site
I recently uploaded money to the site, played some tower and on some of the bets it froze, then took it as I clicked twice, and took my money. The support was constantly stating that there is no problem

28 September 2023
Unprompted review
CSGOFAST logo

Reply from CSGOFAST

Hello!
It's sad to hear you've had a negative experience using our platform.

Based on your review, it's not entirely clear, unfortunately, what exactly happened - if there was a bug indeed and yet the Support Team disregarded your report, then we kindly ask you to reach back to the Support Chat again and provide all the details for an additional review - the Support Team is working 24/7 for you and will be happy to double-check everything with the technical team.

Best Regards,
CSGOFAST Team

Rated 1 out of 5 stars

Complaint Regarding Deposit Issue and Unresponsive Support

I am writing to express my dissatisfaction and frustration with the recent deposit issue I encountered on your platform. Yesterday night, I deposited 444.23 USD using the TRC20 method to the wallet address displayed on your website. However, I noticed that the coins were not credited to my account.

Upon contacting your support team, I was informed that the payment is being processed and will be fixed soon. However, after 15 hours, your support team reached out to me, stating that I had sent the funds to the wrong wallet address, and therefore, the money was not delivered to your platform. I find this claim to be unjustified, as I am confident that I sent the funds to the exact wallet address provided on your website.

When I provided the required wallet ID and transfer hashes to support my claim, your chat support representatives stated that it was not their fault and stopped responding to my inquiries. This lack of assistance and resolution is highly unprofessional and disappointing.

I kindly request that you look into this issue and provide a proper resolution. I expect my funds to be reimbursed or the equivalent coins to be credited to my account as soon as possible. If necessary, I am willing to provide any additional information or proof required to facilitate the resolution of this matter.

Please acknowledge the receipt of this complaint and provide a timeline for the resolution of this issue. I appreciate your urgent attention to this matter, as it involves a significant amount of money and has caused me considerable distress.

9 September 2023
Unprompted review
Rated 1 out of 5 stars

Real scam website

Real scam website. If they want your money, all %5 site bots can win all games.

24 July 2023
CSGOFAST logo

Reply from CSGOFAST

Hello!
We are sorry that you encountered such an experience using our service. Our service is completely legit and not involved in any scam deeds. Also, our site is one of the oldest of its kind, we are working since 2015, and we are trusted by a lot of players.
Besides, we have no any bots in your site, modes are played only by real players

If you have any specific problems, please write us to support@csgofast.com, we are always glad to help.
Also, we are always doing our best to make the service better and better.

Rated 5 out of 5 stars

Fun site

Fun site. Enjoyable. Quick and easy games that are available constantly. Just withdraw is abit slow

26 July 2023
Rated 1 out of 5 stars

I tried to withdraw multiple times and…

I tried to withdraw multiple times and the p2p system was "suddenly overwhelmed". Then i tried to make a different trade. Still not working. Then the support answered friendly that steam not working properly and nothin happened. In my opinion its a sort of Manipulation and leads to more gamble addiction.

But otherwise the support is fast and you get what you expect on this site thats for sure.

I think its trustworthy itself.
Still i see some scamming or market manipulating tactis.

Be carefull with gambling and only have fun on this site, if needed

7 July 2023
Rated 1 out of 5 stars

rigged

send screenshots with some bugs on this site, no money back,so many fake accounts, PRIZE RAFFLING are for fake accounts or russians ,rigged site

12 July 2023
CSGOFAST logo

Reply from CSGOFAST

Hello, dear customer! Sad to hear you got that impression. Csgofast has never been involved in any scam deeds, and we're sorry if you didn't win as much as you wanted to.

We are working since 2015, and we have thousands of players who have trusted us for years. Also, we have a reward system for finding bugs and if you find them and can tell us, you will be rewarded for sure.

You can always reach us via support@csgofast.com to get help. Thank you for a review.

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