Combined Salon Supplies and Services (CSS) Reviews 153

TrustScore 4 out of 5

3.9

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See what reviewers are saying

Rated 1 out of 5 stars

Awful service. Order 3 dying colours for my hair and received only one and paid carriage higher than the price! Now that of no use as I need 3 and need to order different shade elsewhere

Company replied

Rated 5 out of 5 stars

Fabulous. Really pleased with our hostess station. Loved the communication from this company, even more so the video of the sign being printed - which i added to our Facebook page. Speedy delivery too... See more

Company replied

Rated 5 out of 5 stars

It’s become very hard to find sticks of shaving foam in the high street, and online prices can be much higher than a few years ago. Through CSS I found a big box of shaving foam sticks which shou... See more

Rated 5 out of 5 stars

I've purchased from these before on a certain online shop, couldn't find them again so gone direct. That nice I've already placed another order to keep infront! Steve - Leeds

Company details

  1. Hair product shop
  2. Barber Supply Shop
  3. Beauty product supplier
  4. Hair Salon

Written by the company

CSS Salon Supplies & Services is one of the UK’s most leading distributors within the beauty, barber and hair industry since 2015. At CSS, our goal is to bring comfort and authenticity to your salons and give you all the latest tools you need to make magic happen.


Contact info

3.9

Great

TrustScore 4 out of 5

153 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Good service

Good service. Delivered as stated.
Would recommend.

4 November 2022
Combined Salon Supplies and Services (CSS) logo

Reply from Combined Salon Supplies and Services (CSS)

Hello Mary, thank you for your positive feedback and recommendation. It is sincerly appreciated.

Rated 5 out of 5 stars

Amazing

Absolutely amazing as always, quick delivery and high quality products for a reasonable price. Would highly recommend!

3 October 2022
Combined Salon Supplies and Services (CSS) logo

Reply from Combined Salon Supplies and Services (CSS)

Hello Mina,
Thank you for your feedback, it is greatly appreciated.
Looking forward to working with you again.

Rated 5 out of 5 stars

Very good service

Very good service, prompt and decent prices

24 August 2022
Combined Salon Supplies and Services (CSS) logo

Reply from Combined Salon Supplies and Services (CSS)

Hi Chris, thank you for your feedback! It is sincerly appreciated :)

Rated 4 out of 5 stars

great experience

professional people with skill, love the job and the price was also reasonable

27 July 2022
Unprompted review
Combined Salon Supplies and Services (CSS) logo

Reply from Combined Salon Supplies and Services (CSS)

Hello Aubery, thank you for your feedback. We love what we do and we are so glad it has reflected in our service.

Rated 5 out of 5 stars

good

good, quick service.

27 July 2022
Combined Salon Supplies and Services (CSS) logo

Reply from Combined Salon Supplies and Services (CSS)

Hello Daniel, Thank you for your positive feedback, it is sincerly appreciated. Looking forward to engaging with you again.

Rated 5 out of 5 stars

Good company to do business with

Recently placed an order with this company for a reception desk for our salon..... very helpful and willingness to customise to suit our needs gratefully received. We look forward to receiving the product in the near future.

6 July 2022
Combined Salon Supplies and Services (CSS) logo

Reply from Combined Salon Supplies and Services (CSS)

Hello John, it was a pleasure assisting you and customising your reception desk as you requested. We hope you are just as pleased as we are! Your review is also deeply appreciated.

Rated 5 out of 5 stars

Great value for money and efficient…

Great value for money and efficient delivery!

23 June 2022
Combined Salon Supplies and Services (CSS) logo

Reply from Combined Salon Supplies and Services (CSS)

Hello Mark! THANK YOU for your amazing feedback. We couldnt have said it better ourselves. Your review means everything to us. Wishing you all tthe best for the new year :)

Rated 5 out of 5 stars

Fantastic

Great quick delivery 👍

15 June 2022
Combined Salon Supplies and Services (CSS) logo

Reply from Combined Salon Supplies and Services (CSS)

Hi Robert :) Thank you for your review. We love that you recieved your item on time :)

Rated 3 out of 5 stars

Delivery not arrive

Hi I was supposed to be receiving delivery today so I took a day off and it never arrived so not impressed.

8 June 2022
Combined Salon Supplies and Services (CSS) logo

Reply from Combined Salon Supplies and Services (CSS)

Hello Scarlin, thank you for your feedback. We are so sorry you did not recieve your delivery the expected day. Kindly be advised that we share the time frames provided by the courier company however we will try our very best to make it right for you next time. We appreciate your feedback and your understanding.

Rated 5 out of 5 stars
Combined Salon Supplies and Services (CSS) logo

Reply from Combined Salon Supplies and Services (CSS)

Hello Bryar, thank you for your feedback it really means alot to us. Looking forward to providing for your future needs :)

Rated 5 out of 5 stars

Excellent customer service and very…

Excellent customer service and very quick delivery - highly rated.

17 May 2022
Combined Salon Supplies and Services (CSS) logo

Reply from Combined Salon Supplies and Services (CSS)

Hello Mr. Powell. We want to thank you for your positive feedback, it really means alot! Looking forward to providing a service for you in the near future.

Rated 5 out of 5 stars

Fabulous

Fabulous. Really pleased with our hostess station. Loved the communication from this company, even more so the video of the sign being printed - which i added to our Facebook page. Speedy delivery too. Thanks so much, would highly recommend.

10 May 2022
Combined Salon Supplies and Services (CSS) logo

Reply from Combined Salon Supplies and Services (CSS)

Hello! Thank you for your amazing response it is deeply appreciated! It was an absolute pleasure working with you and we love that you love your station! Looking forward to assisting you in the near future :))

Rated 1 out of 5 stars

Wrong items delivered twice!

Daughter and I both ordered silver shampoo. Wrong item arrived, requested replacement item and to return incorrect item.
Took 2 weeks of constant requests being sent before I then resorted to contacting Amazon.

Amazon then contacted css and they then responded.
I had to them supply pictures of the incorrect product, return, having to purchase my own packaging as they wouldn’t collect & replace.
Very sarcastic comments from css when asking for return packaging.
I hope to get my refund finally as decided against having the original item as a replacement due to the terrible customer service.
I actually ordered the olaplex silver shampoo elsewhere which is wonderful!

7 May 2022
Unprompted review
Combined Salon Supplies and Services (CSS) logo

Reply from Combined Salon Supplies and Services (CSS)

Hello Michelle.
Thank you for your feedback, we are truly sorry for the inconvenience you have experienced. Kindly rest assured this is definitely not the impression we want to be leaving with any of our customers. We truly hope to have the chance to make it right for you next time!

Rated 5 out of 5 stars

Lovely service

3 May 2022
Combined Salon Supplies and Services (CSS) logo

Reply from Combined Salon Supplies and Services (CSS)

Hello Georgeta, thank you for your lovely comment - it is sincerely appreciated. Looking forward to assisting you in the future.

Rated 1 out of 5 stars
Combined Salon Supplies and Services (CSS) logo

Reply from Combined Salon Supplies and Services (CSS)

Hello Radoslava, thank you for your feed back as it definitely taken on board. We would like to start by apologising for the inconvenience and just take this chance to inform you that sometimes the packaging of the products can change however we hope to have the chance to make this right for you in the near future.

Rated 5 out of 5 stars

Good thanks

Good thanks xx

5 April 2022
Combined Salon Supplies and Services (CSS) logo

Reply from Combined Salon Supplies and Services (CSS)

Hello Aso, thank you for your feedback, it is sincerely appreciated. Hoping to assist you in the near future.

Rated 1 out of 5 stars

the powder was arrived open and the…

the powder was arrived open and the powder was spread everywhere on the box and less than half of the box left.

1 March 2022
Combined Salon Supplies and Services (CSS) logo

Reply from Combined Salon Supplies and Services (CSS)

Hello Maria, thank you for your feedback as it will definitely be taken on board. We would like to apologise for the inconvenience you have experienced and hope to make it right for you in the near future. We appreciate your understanding.

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