I questioned my order right off! It showed the names wrong. I emailed and got a message right away, it’s standard to show the standard names. Whew! I read all the reviews and was very skeptical that m... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had been looking at these canvas pictures for a while thinking it would be a great wedding gift for my son. I finally placed an order and once I submitted, I instantly realized I had typed in the in... See more
Company replied
My packaged had arrived about 2.5 weeks which was ok as I planned it might take a few weeks so I left myself plenty of time. Upon opening my order I found the frame has been crushed. I contacted custo... See more
Company replied
We absolutely love our canvas’s they are great quality and look beautiful 🤩 amazing customer service aswell 🫶🏻 when you order delivery is so quick too . Can’t wait to review our second one next wee... See more
Company replied
Company details
Written by the company
Founded in 2017, Cstm Canvas is dedicated to creating personalized artworks that capture your most cherished memories. Whether you’re giving or receiving, our heartfelt gifts are designed to be treasured for a lifetime. We proudly offer our products worldwide, delivering fast shipping to your door after completion.
Contact info
Australia
- cstmcanvas.co
4.3
Excellent
177 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
lOVELY PRODUCT
lOVELY PRODUCT
we really like this. Hangs proudly on our wall
17 October 2025
Unprompted review
Reply from Cstm Canvas
Hello Garry! That’s amazing to hear! We’re so happy you’re loving your canvas, bet everyone who visits gets intrigued by it! 🤩
We truly appreciate your support, and if you ever decide to get another one in the future, just let us know. We’ll be more than happy to give you a discount!💰🥰
Good service
21 August 2025
Reply from Cstm Canvas
Thank you for your review, Erick! We are so happy you have great experience with us! Your support is much appreciated! 🤩💕
great product
It was "picture perfect"......(except for the delay in customs) not your fault
22 August 2025
Reply from Cstm Canvas
Hey Richard! That’s wonderful to hear, we’re so glad you love your canvas! We’re really sorry about the delay with your order. If you’re planning to place a new one, let us know, we’d be happy to set you up with a discount!💞
Reply from Cstm Canvas
Hey Stephanie! That’s amazing to hear! We’re so happy you love it. Thank you so much for your kind review and for supporting us, it really means a lot! 💛
Creating an amazing view in the house.
2 August 2025
Reply from Cstm Canvas
Hey! Thank you so much for your review! We are so happy you are loving it! Your support is much appreciated! 💕
Very pleased with my canvas and…
Very pleased with my canvas and customer service was very helpful
7 June 2025
Unprompted review
Reply from Cstm Canvas
Hello! We’re so glad you love your canvas! Thank you for your kind words, and we are happy we could help. 💖
Beautiful quality
Beautiful quality. Came in the expected time frame. Easy to communicate with. I also made a mistake with my address but their customer service team helped me with out adding any delay to my order!
12 September 2025
Unprompted review
Reply from Cstm Canvas
Hello April! Thank you so much for your kind words! We’re so glad you are loving the quality and had a smooth experience with us. Happy we could quickly help with your address update too! 💕
Such a beautiful canvas
Such a beautiful canvas, the build quality is actually really solid. Was easy to order too, took just over 2 weeks to arrive I think, which is great as they make each order to custom. I got a framed canvas.
28 August 2025
Unprompted review
Reply from Cstm Canvas
Hey Vittorio! Thank you so much for your review! We’re so glad you love your canvas and had a smooth experience with us! It is much appreciated! 🙌
Great website and it was easy to place…
Great website and it was easy to place an order.
20 June 2025
Reply from Cstm Canvas
Hey Wayne! That is amazing! We are so happy you have great experience with us! We truly appreciate the continuous support! 🥰
Canvas for a gift
I brought this canvas for my daughter and when she received it and open it , she said she love it , thank you for doing such a great job
12 August 2025
Unprompted review
Reply from Cstm Canvas
Hey!
Thank you so much for that! We are so happy she is loving it! We truly appreciate the review! It truly means a lot! 🤩
The quality is amazing!
The quality is amazing!! Arrived in the time was told. Will be ordering another one. Thank you so much
28 July 2025
Unprompted review
Reply from Cstm Canvas
Hello Tre!
Thank you so much for your kind words! We're so happy to hear you loved the quality and that everything arrived right on time. It truly means a lot to us. We can’t wait to send you your next order! 💛
Much Love,
CSTM CANVAS🤩❤️
The product itself is beautiful
The product itself is beautiful! I am absolutely certain my wife will love it! Shipping from Australia is a long process, taking a little over 3 weeks to get here. What frustrated me was that the delivery company did not pay attention to instructions written right into my shipping address to "deliver upstairs, M-F 8-5 only" and attempted delivery TWICE outside of those hours. Finally the third attempt was successful because they came within my business hours at my place of work. I had already emailed Cstm Canvas Customer Support about it this morning when it finally arrived an hour later. BUT, at least it arrived, in good shape, and it IS beautiful.
22 July 2025
Unprompted review
Reply from Cstm Canvas
Hey Mark!
Thanks so much for the kind words. We’re so happy you love the canvas, and we’re sure your wife will too! 😊
Sorry to hear about the delivery hiccups. We're glad it finally arrived safe and sound. If you need anything else, we’re always here to help!
Thank you so much! 🥰🤩
Above & Beyond
Due to an oversight on my part & many emails back & forth, Cstm Canvas has been quite patient, accommodating, & professional. I’ve found my order to be amazingly beautiful. You won’t be diy one bit.
29 June 2025
Unprompted review
Reply from Cstm Canvas
Hey Jo!
Thank you so much for your kind words! We truly appreciate your patience throughout the process and are so happy to hear you loved how your order turned out. It means a lot to us that we could make it right for you. We’re always here if you need anything in the future! 💖✨
Much Love,
CSTM CANVAS TEAM! 🥰
For my daughter ❤️
My daughter loved her canvas with her children's names and birth dates, I purchased it to give to my grandchildren so they could give it to her on Mothers day, it made her day very special. I had it framed and it was already to hang up straight away. Thankyou so much Cstm Canvas for your beautiful workmanship.
11 May 2025
Unprompted review
Reply from Cstm Canvas
Hi Linda,
Thank you so much for your lovely message! We're so happy to hear your daughter loved her canvas and that it made Mother’s Day extra special. It means a lot to us to be part of those precious moments.
Hope to create something beautiful for you again soon! 🙂
Reply from Cstm Canvas
Hey!
Thank you so much for your purchase! We are so happy you love them. We would love to give you discounts on your future purchases. Just reach us at any time and we'd be happy to help out!
Much Love,
CSTM CANVAS
"Easy to order
"Easy to order, great service, and quick delivery! I'm very happy with my canvas—it's sitting perfectly and looks fantastic on the mantel in my living room, set against the exposed bricks of the fireplace."
21 March 2025
Reply from Cstm Canvas
Hey Lorraine!
Thank you so much for the lovely feedback! We're thrilled to hear your canvas found the perfect spot on your mantel, especially against those exposed bricks (sounds dreamy 😍). So glad you had a great experience with us. Can’t wait to create something for you again soon!
Much Love,
CSTM CANVAS!
Great customer service and the canvas…
Great customer service and the canvas looked better in person
30 November 2024
Unprompted review
Reply from Cstm Canvas
Hey Rodney!
Thank you so much for your kind words! We're so happy to hear you loved the canvas even more in person and that our customer service could make your experience a great one. It truly means a lot to us! 💖 We hope to have the pleasure of creating something special for you again soon!
Much Love,
CSTM CANVAS TEAM! ✨✨
Reply from Cstm Canvas
Hey Chamekia!
That is awesome! Thank you so much for your support! We are so happy that you love your canvas! Bet it looks amazing! 🤩
I never got my package delivered and
I never got my package delivered and it’s been si h a struggle getting my money back. It’s been 6 months of going back and forth.
2 March 2025
Reply from Cstm Canvas
Hey Emmeline!
We truly apologize for the delay on your order, and we are so sorry for this experience.
We have investigated what happened to your order, and we can see that you ordered way back in January, which, unfortunately, was returned to us due to an address issue. After this incident happened, a new order was shipped to you again last February, which happened to have the same issue as the first order. The order was returned to the sender due to an address issue.
Please know that this is not the experience we wanted you to have. We are truly sorry for the inconvenience. We highly recommend continued communication with our customer service representative regarding your refund request. (We have sent you an email earlier today)
We are hoping for your kind understanding, patience, and continued support!
Much Love,
CSTM CANVAS TEAM!
Order Update:
Hey Emmeline!
We checked your order and it looks like you have been refunded and your order has been reshipped. We apologize for any inconvenience caused. Kindly check your email for further updates. we would really appreciate a response as well.
Much Love,
CSTM CANVAS TEAM!
Very very special all is perfect tanks
23 December 2024
Unprompted review
Reply from Cstm Canvas
Hey Guillermo!
Thank you so much for leaving a review! We are so happy that you love your canvas! It truly warms our hearts and we truly appreciate your support! If you need help on getting a discount on your next order, please don't hesitate to hit us up at any time! 🤩
Much Love,
CSTM CANVAS TEAM!
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