I questioned my order right off! It showed the names wrong. I emailed and got a message right away, it’s standard to show the standard names. Whew! I read all the reviews and was very skeptical that m... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had been looking at these canvas pictures for a while thinking it would be a great wedding gift for my son. I finally placed an order and once I submitted, I instantly realized I had typed in the in... See more
Company replied
My packaged had arrived about 2.5 weeks which was ok as I planned it might take a few weeks so I left myself plenty of time. Upon opening my order I found the frame has been crushed. I contacted custo... See more
Company replied
We absolutely love our canvas’s they are great quality and look beautiful 🤩 amazing customer service aswell 🫶🏻 when you order delivery is so quick too . Can’t wait to review our second one next wee... See more
Company replied
Company details
Written by the company
Founded in 2017, Cstm Canvas is dedicated to creating personalized artworks that capture your most cherished memories. Whether you’re giving or receiving, our heartfelt gifts are designed to be treasured for a lifetime. We proudly offer our products worldwide, delivering fast shipping to your door after completion.
Contact info
Australia
- cstmcanvas.co
4.3
Excellent
177 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordered from cstm canvas and realized I…
Ordered from cstm canvas and realized I didn't want the dates. The issue was resolved right away.
7 September 2024
Unprompted review
Reply from Cstm Canvas
Thank you for your feedback! We're glad we could resolve the issue quickly for you. If you need any further assistance, feel free to reach out!
I still have not received my order.
I still have not received my order.
17 October 2024
Unprompted review
Reply from Cstm Canvas
Hi Richalen!
I’m really sorry for the wait on your order! Good news: it just left our warehouse and is on its way to you now! You can track your order using the shipping confirmation we sent you earlier.
If you need any help, don’t hesitate to reach out to us anytime.
Your order is almost with you, and we can’t wait for you to enjoy it!💖
Unique and timeless present I've given…
Unique and timeless present I've given to family.
Love it....
3 October 2024
Unprompted review
Reply from Cstm Canvas
Thank you for your kind words! We're thrilled to hear that you found our product to be a unique and timeless gift for your family. We appreciate your support! 🎁❤️
I love the picture
I love the picture. it is amazing and we have had many compliments.
I just have to figure out where to hang it!
17 August 2024
Unprompted review
Reply from Cstm Canvas
Thank you so much for your lovely feedback! We're thrilled to hear you love the picture and have received many compliments. Enjoy finding the perfect spot to hang it!❤️
What a 51st wedding anniversary…
What a 51st wedding anniversary present! Kathy is still zeroing in on THE location for it to be displayed in our home, and it’s gonna be perfect!
6 October 2024
Unprompted review
Reply from Cstm Canvas
Thank you for your wonderful message! We’re thrilled to hear that our canvas is part of your 51st wedding anniversary celebration. We can’t wait to see where you decide to display it! Enjoy the special moment!
I love it so much
I love it so much
Put it into living room and stare at it everyday truly celebrates a special moment for me
15 September 2024
Unprompted review
Reply from Cstm Canvas
Thank you for your lovely feedback! We're so glad to hear that you love it and that it celebrates such a special moment in your life. Enjoy looking at it every day in your living room!
Loved the advertisement for this…
Loved the advertisement for this canvas. So happy when I received it and I loved even more!
10 October 2024
Unprompted review
Reply from Cstm Canvas
Thank you for your kind words! We're thrilled to hear that you loved the canvas even more than you expected. Your satisfaction means a lot to us!
Had a few issues what turned out 2 be…
Had a few issues what turned out 2 be the couriers fault not the suplier but suplier helped when emailed them and kept me informed recieved canvas and very happy with it
4 October 2024
Unprompted review
Reply from Cstm Canvas
Thank you for your understanding and patience! We're glad to hear that you’re happy with the canvas and that our team was able to assist you through the process. If you need anything else, feel free to reach out!
Beautiful quality print
Beautiful quality print, size was accurately described and shipping wasn’t too bad either. Really happy with my purchase and I know my mom will love it too.
26 September 2024
Unprompted review
Reply from Cstm Canvas
Hey Lainey!
That’s fantastic! We’re so glad that you and your mom love the canvas! Your review means a lot to us, and we really appreciate it. Thank you so much!🙌💖
Absolutely love my canvas
Absolutely love my canvas. I got it for my dad for his birthday, it did make him cry!
1 October 2024
Unprompted review
Reply from Cstm Canvas
Hey Soffiah!
That's wonderful to hear! We’re really happy that your dad loves the canvas! It’s so special that it can touch your heart like that. We always enjoy hearing about the special moments people have with Cstm Canvas. Thanks a lot for sharing your story!🥰
I am filing fraud charges against this…
I am filing fraud charges against this company they are full of it. Nothing but empty apologies and constant lies..Please Please DO NOT ORDER ANYTHING FROM THEM!!! THEY ARE SCAMMERS
21 August 2024
Unprompted review
Reply from Cstm Canvas
Hey Dawn!
We’re really sorry for any trouble we may have caused you. We checked on your order, and it was delivered on September 21st. We did our best to help you from the start of your order until it arrived. As a gesture of goodwill, we’d like to offer you a discount on your next order if you’re interested. If you need any more help, please don’t hesitate to email us. Thank you!
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