Jordan was amazing! He took his time to explain everything, and the whole experience was faster easier and pleasant.
Company replied
Location
Switch locationUnit E3 Beaver Industrial Estate, Beaver Road, TN23 7SH Ashford, GB
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See what reviewers are saying
Only wanted three tiles but as the postage of £25 could not be waived for our £11 order I had a one and a half hour journey to collect them from a show room free of delivery costs. It was good of them... See more
Company replied
Easy to order online. Communication good. Collection convenient. Staff helpful and friendly. Overall experience good - no problems at all so far.
Company replied
Good service. I had to call the store as my web order arrived, but apparently they didn't have any details so couldn't contact me. When I did call the staff wre great and really helpful. Good priced t... See more
Company replied
Company details
Information provided by various external sources
Contact info
Unit E3 Beaver Industrial Estate, Beaver Road, TN23 7SH, Ashford, United Kingdom
- 01233 650 480
4.6
Excellent
20 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Jordan was amazing
Jordan was amazing! He took his time to explain everything, and the whole experience was faster easier and pleasant.
10 February 2024
Unprompted review
Reply from CTD Tiles - Ashford
Thank you for your feedback, great to hear that Jordan was able to help you! We'll be sure to pass your feedback on to Jordan and the team at Ashford. Thanks again - CTD Tiles
Reply from CTD Tiles - Ashford
Good Afternoon, thank you for your lovely 5 star review! ⭐
The team at Ashford really are a great bunch and always ensure to provide an excellent customer service!
I will pass your comments onto the them who will be pleased to hear this, and we are hope to see you again soon! Thanks Nikki 😊
Only wanted three tiles but as the…
Only wanted three tiles but as the postage of £25 could not be waived for our £11 order I had a one and a half hour journey to collect them from a show room free of delivery costs. It was good of them to come up with a solution to an unfairness of their making. Staff were very helpful and efficient.
7 December 2022
Reply from CTD Tiles - Ashford
Hi Adrian, thank you for your review and your feedback. We have passed your comments onto the team. Our delivery price online is fixed I am afraid and cannot be waived. We are pleased to hear though, that collection from one of our CTD branches was a suitable alternative for yourself. It is good to hear the team at the Ashford were on hand during your visit to provide excellent customer service. We hope to see you again soon Thank you Gaynor
Tile purchase
Easy to order online.
Communication good.
Collection convenient.
Staff helpful and friendly.
Overall experience good - no problems at all so far.
2 November 2022
Reply from CTD Tiles - Ashford
Good morning, thank you for your 5 star review! 😊 It is really great to hear you used our online ordering service💻and everything went as smoothly as possible! I will pass your comments onto the web team and the team at the branch who will be pleased to hear this! We'd love to see your finished results in our customer gallery at: https://www.ctdtiles.co.uk/t-customer-gallery.aspx Thanks Gaynor 😀
Efficient polite and helpful collection…
Efficient polite and helpful collection service. Item available much sooner than indicated when ordered on line.
28 September 2022
Reply from CTD Tiles - Ashford
Good morning, Thank you for the amazing five stars! ⭐ We’re so happy to hear that you’ve been having a great experience with CTD! Our wonderful staff are always striving to go above and beyond when it comes to delivering five star friendly service! I will pass on your comments on to the team who will be happy to hear this thanks Gaynor😀
Lisa Jane
I want to take the opportunity to thank Lisa Jane for her incredible customer service. She has been liaising with both my father and I on some shower wall options. We shared with her the style we liked as well as the measurements, and she was able to get a sample sent over swiftly and is now in the process of costing the job up. Most of the liaison has been between my father and Lisa directly and he has said she is incredibly professional, kind, helpful and enthusiastic. She really is an asset to your team
29 June 2022
Unprompted review
Reply from CTD Tiles - Ashford
Hi Maya, thank you for your 5 star review! 🌟 Your feedback is really appreciated, the team at Ashford branch are committed to provide our customers with excellent customer service. I will make sure your comments are passed onto Lisa Jane and team who will be pleased to hear this, and we hope to see you again soon. We'd also love to see your finished results in our customer gallery at: https://www.ctdtiles.co.uk/t-customer-gallery.aspx Thanks Keeley 😀
Steven at the Ashford branch provided…
Steven at the Ashford branch provided absolutely excellent service and went out of his way to help us get exactly what we wanted. He is a credit to a very good organization.
6 May 2022
Unprompted review
Reply from CTD Tiles - Ashford
Good afternoon Sarah, thank you for your 5 star review ! 🌟 We are really pleased to hear the team at the Ashford branch were on hand during your visit and provided an excellent customer service! I will pass your comments onto Steve and the team at the Ashford, who will be pleased to hear this. We'd love to see your finished results in our customer gallery at: https://www.ctdtiles.co.uk/t-customer-gallery.aspx Thanks Gaynor 😀
Just excellent
Just excellent , Lisa Jane was very helpful giving us really good guidance and always going the extra mile . We have cone to Ashford for our tiling for many years they never disappoint
Really happy
12 March 2022
Unprompted review
Reply from CTD Tiles - Ashford
Hi Paul, thank you for your 5 star review! 🌟 Your feedback is really appreciated, the team at Ashford are committed to provide our customers with excellent customer service. I will make sure your comments are passed onto the team, they will be pleased to hear your comments, and we really appreciate you business over the years!
thank you Keeley. 😊
Excellent service
Lisa, Jenny & Steve were very helpful when we visited their showroom to choose tiles for our bathroom.
They listened to our needs and gave us helpful advice which enabled us to choose some lovely tiles from their wide range.
They also helped us choose the flooring.
Thoroughly recommend this Ashford company!
21 February 2022
Unprompted review
Reply from CTD Tiles - Ashford
Good afternoon, thank you for your 5 star review and recommendation! thank you for your 5 wonderful star review! ⭐ We want our customers to have the best experience, so that means great products, and of course excellent customer service! I will pass your comments onto Lisa, Jenny and Steve, at the Ashford store who will be pleased to hear this 😀 We'd also love to see your finished results in our customer gallery at https://www.ctdtiles.co.uk/t-customer-gallery.aspx Many thanks Keeley😀
We visited the Ashford showroom last…
We visited the Ashford showroom last week with very little idea of what tiles were suitable for a fireplace. The young lady was cheerful and helpful, and when she was unsure of our specifications she referred to Steven and he went to great trouble to find answers and work out prices. Their customer service, knowledge and genuine interest in helping us was excellent.
21 February 2022
Unprompted review
Reply from CTD Tiles - Ashford
Hi Sue, thank you for your fantastic review! 🌟 The Ashford team really are a great bunch and always ensure to go the extra mile to help our customers! I will pass on your lovely comments to the team, and we hope to see you again soon! 😃 Many thanks, Keeley.
Amazing
Amazing, knowledgeable service.
We brought some tiles from Steven at the Ashford branch. We was blown away by his knowledge. He helped us with measurements and sizing.
I could not recommend visting CTD tiles Ashford for a professional, helpful & friendly service
17 February 2022
Unprompted review
Reply from CTD Tiles - Ashford
Good morning Sabrina, thank you for your 5 wonderful star review and the recommendation! ⭐ We want our customers to have the best experience, so that means great products, and of course excellent customer service! I will pass your comments onto Steven, and the rest of the Ashford team who will be pleased to hear this 😀 thanks Gaynor😀
Can not thank the lovely lady at the…
Can not thank the lovely lady at the Ashford store enough. We purchased our tiles from them moths ago but later discovered we were a couple of boxes short. She tracked down some stock at another branch and arranged for me to collect them which saved the day as the tiler only booked for the nxt 24 hours.
Excellent and friendly service.
25 January 2022
Unprompted review
Reply from CTD Tiles - Ashford
Hi Jackie, thank you for your 5 star review! The Ashford store really are a great team, and always ensure to provide an excellent customer service and try to go the extra mile for all of our customers! 🌟 I will pass your comments onto the team, and we hope to see you again soon. Thanks Keeley 😃
Excellent service
Excellent service, online order delivered to local CTD thus allowing me to collect once ready to start tiling. Brilliant can't ask for more.
10 September 2021
Reply from CTD Tiles - Ashford
Hi, Thank you for the the 5🌟Review! its great to hear that both our Web team and the team at the Ashford branch have provided you with a great customer experience! I have passed your comments on Thank you Gaynor 😀
Great Tiles
After speaking to Ashford, we decided to order on line. We were told by the store they would call us as soon as they arrived. We Collected after checking with the store that they had arrived, as did not receive the call due to the Guy being off the day they came in. But all in all lovely tiles. Very happy and look lovely. Would definitely use CTD again and recommend to others.
12 July 2021
Reply from CTD Tiles - Ashford
Hi Cheri, thank you for your review. I have passed on your feedback to both the Ashford branch and the Web Sales team, who are pleased to hear this! We'd love to see your finished results in our customer gallery at : https://www.ctdtiles.co.uk/t-customer-gallery.aspx
Thanks, Keeley.
I would just like to say a huge thank…
I would just like to say a huge thank you to Steven Rose from the Ashford branch. We moved into a house a couple of years ago and were desperately trying to source the tiles from the bathroom as we needed to replace a couple and did not want to start over as loved the current decor. Steve was extremely helpful and efficient and within a day, his years of experience found us a match!! Saved us lots of money and stress. Thank you again for your service.
2 April 2021
Unprompted review
Reply from CTD Tiles - Ashford
Hi Emma, it's always great to hear when the team provide great service and it's excellent that Steven was able to find a match for your tiles! The store will be very pleased to hear your feedback. We hope to see you again! Thanks, Jamie
Good service
Good service. I had to call the store as my web order arrived, but apparently they didn't have any details so couldn't contact me. When I did call the staff wre great and really helpful. Good priced tile and just what I needed.
26 February 2021
Reply from CTD Tiles - Ashford
Hi Neil, thank you for your feedback I will pass on your comments in regards to the communication of your order arriving, I am pleased to hear that the team were so happy to help though! Thanks, Jamie
Great place to buy tiles
Needed some tiles to patch up a broken area in the bathroom. CTD sent a free sample which matched, then followed up with a pack that I picked up the very next day in their showroom. Can't fault them really.
25 January 2021
Reply from CTD Tiles - Ashford
Hi, I'm glad to hear the team were able to help you match your bathroom tiles so quickly and easily! We hope to see you agian. Thanks, Jamie
Everything was brilliant (apart from…
Everything was brilliant (apart from having to dispose of the pallets for my small order as a domestic customer)
Your sales contact was exemplary , Daniel Birkin was his name
4 January 2021
Reply from CTD Tiles - Ashford
Hi, thanks for your review. I'm so pleased Daniel provided you with excellent service, and I have passed on all of your feedback to management. We hope to see you again! Thanks, Jamie
Reply from CTD Tiles - Ashford
Hi James, thank you for your feedback. It's great to hear you were pleased with our free sample service, we hope to see you again! Thanks- CTD
Communication service just perfect
1 June 2020
Unprompted review
Reply from CTD Tiles - Ashford
Hi Aurelija, thank you very much for reviewing CTD Tiles, it's always good to hear when our team provide great service! Thanks- CTD
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