I’m doing a complete refit of my bathroom and came across this company as my wife like some of their tiles. I’m glad I did because the customer service an overall experience is way better and way more... See more
Company replied
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I ordered my bathroom tiles from the Royston branch in January. The staff in the branch were so helpful, from giving advice on tiles, ordering and fixing my delivery mistake. This is a great local bra... See more
Company replied
Order was ready however due to the works being carried out in the showroom it took a small while to locate said order
Company replied
Received samples within a week of ordering.
Company replied
Company details
Information provided by various external sources
Contact info
Orchard Road Industrial Estate, South Cl, SG8 5HA, Royston, United Kingdom
- 01763 252 965
4.4
Excellent
16 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
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Full Bathroom refit
I’m doing a complete refit of my bathroom and came across this company as my wife like some of their tiles. I’m glad I did because the customer service an overall experience is way better and way more personal that a huge DIY chain store and the products are better too. I’ve only been to the Royston store but they are simply excellent and friendly in there and can’t do enough to help me. Top marks from me for sure!
29 June 2024
Unprompted review
Reply from CTD Tiles - Royston
Thank you for taking the time to leave a 5-star review. Your feedback is greatly appreciated.
Super helpful friendly branch of CTD
I ordered my bathroom tiles from the Royston branch in January. The staff in the branch were so helpful, from giving advice on tiles, ordering and fixing my delivery mistake. This is a great local branch, with plenty of choice and really easy to access. I'd recommend them wholeheartedly for your project!
15 January 2024
Unprompted review
Reply from CTD Tiles - Royston
Thank you so much for your positive feedback! We are really pleased we were able to help and we hope to see you again soon. Many thanks, CTD tiles.
Order was ready however due to the…
Order was ready however due to the works being carried out in the showroom it took a small while to locate said order
13 September 2023
Reply from CTD Tiles - Royston
Good Morning, thank you your review of CTD Royston! 😊
We really appreciate you taking the time to leave us a review and your feedback means the world to us! I will pass your comments onto the Teams! Thanks Nikki 😀
Reply from CTD Tiles - Royston
Good Afternoon Nadir - thank you for your top review of our online sample service 🌟
We hope they were the perfect fit for your project and look forward to seeing the finished result; if there's anything else we can help you with feel free to get in touch! Thanks Nikki 😁
Have been using the CTD Royston branch…
Have been using the CTD Royston branch for over 6 years and have always had excellent service.
If there have been issues, they staff go above and beyond to make sure they rectify the problem to make sure it does not affect my business.
Would highly recommend
21 April 2022
Unprompted review
Reply from CTD Tiles - Royston
Hi Paul, thank you for your 5 star review and recommendation! 🌟 Your feedback is really appreciated, the Royston team are committed to provide our customers with excellent customer service. We really appreciate you business over the years! Thank you Keeley. 😊
Happy tiler …
I’m a local tiler who uses this branch all the time. Very happy with the service and prices are also good and fair. Staff always helpful and willing to help.
Keep up the good work guys.
21 April 2022
Unprompted review
Reply from CTD Tiles - Royston
Hi Neil, thank you for your 5 star review! 🌟 Your feedback is really appreciated, the Royston team are committed to provide our customers with excellent customer service. We really appreciate you business over the years! Thank you Keeley. 😊
Very poor service
Very poor service! Having chosen the tiles we liked a month ago now, we were told there are over 3000 in stock so no need to rush. My husband went in store and ordered the tiles on 8th April and was told there is now a slight issue with them but the latest they will be in would be Monday 18th April, my husband reminded the person serving him that this was a bank holiday and he said they will still be in, we are open but reduced hours. He also reinforced this was ‘worst case scenario’ and they should be in before. My husband tried to call 6 times yesterday with no answer. Called first thing this morning (as our tiler is coming tomorrow) and was told 1. They were not open yesterday and 2. It turns out the guy never put the order through the system! So we are now over £300 down (happy to take our money on the day) with no tiles and our tiler arriving tomorrow. We have been told they will now be ordered today and we will have to wait a week! Terrible service, very unsatisfied customer!
19 April 2022
Unprompted review
Reply from CTD Tiles - Royston
Hi Joanna, We are sorry to hear of your recent experience with us. We want to make sure all our customers receive the highest care, the Customer service team are currently investigating this. If there is anything we can do to help please can you contact the team at web@ctdtiles.co.uk. Thanks Gaynor
Hi Joanna, following on from your review. We understand the Regional Director for the Royston branch has contacted you and the matter has now been resolved to your satisfaction. Many Thanks Keeley. 😊
Amazing from the off
Amazing company and helpful staff from min stepped foot into the store….. didn’t have what I wanted but ordered in within couple of days and cheaper than I expected as well. Very customer focused from all the staff and was helped with loading tiles into car as well. Couldn’t ask for a better experience
12 April 2022
Unprompted review
Reply from CTD Tiles - Royston
HI Dave, thank you for your 5 star review! 🌟 Your feedback is really appreciated, the team at Royston are committed to provide our customers with excellent customer service. I will make sure your comments are passed onto the team who will be pleased to hear this.
Thank you Keeley. 😊
Have used CTD for years and have always…
Have used CTD for years and have always had great service. They always go above and beyond to help get you what you want.
There all very friendly
31 January 2022
Unprompted review
Reply from CTD Tiles - Royston
Hi Tristan, thank you for your wonderful 5 star review! 🌟 The Royston team really are a great bunch and always ensure to go the extra mile to help out! We really appreciate your continued business over the years and the guys at the Royston branch are looking forward to seeing you again soon. Thank you Keeley😀
Great advice and service from these…
Great advice and service from these guys as always. Will never go elsewhere, keep up the good work!!!
31 January 2022
Unprompted review
Reply from CTD Tiles - Royston
Hi Zak, thank you for your wonderful 5 star review! 🌟We are really pleased to hear the team at Royston provided an excellent customer service, and were able to help as always! I will pass your lovely comments onto the team, who will be pleased to hear this. Thanks, Keeley. 😊
Love this tile shop
Love this tile shop! I’ve dealt with Dan for many years now and I’ve never been disappointed. Keep up the great work guys!
28 January 2022
Unprompted review
Reply from CTD Tiles - Royston
HI Toni, thank you for your fantastic 5 star review! 🌟It is great to hear the Royston team were on hand as always to provide an excellent customer service, and help with your requirements! I will pass on your lovely comments onto the team, thanks Keeley 😊
Reply from CTD Tiles - Royston
Hi, thanks for your review, this is great to hear! 😃Thanks, Keeley.
Reply from CTD Tiles - Royston
Hi Derek, it's great to hear you were happy with our online delivery service! We'd love to see your finished results in our customer gallery at https://www.ctdtiles.co.uk/t-customer-gallery.aspx
Thanks! Jamie
Very quick and accurate order…
Very quick and accurate order completion. Hopefull staff.
10 February 2021
Reply from CTD Tiles - Royston
Hi, thanks for your review. this is great to hear, I'm so pleased the team were so happy to help! Thanks, Jamie
Cuban White Star Tile - 223x223mm
We ordered the Cuban White Star Tile and couldn't be more happy with the result! Used them for the floor with plain white matt ones on the wall. I searched for ages for the right b&w combo and this was definitely the right choice.
Fast delivery to my local CTD in Royston. Very friendly and helpful staff. Thank you! I’ll be back again soon.
20 January 2021
Reply from CTD Tiles - Royston
Hi Sab, thanks for your review, I'm glad the team at Royston were so helpful. The Cuban range is one of my favourites too, we'd love to see your finished project @ctdtiles on our Facebook or Instagram! Thanks, Jamie
Very helpful and friendly
Very helpful and friendly, the whole ordering process was very simple and straightforward, would definitely use again
14 June 2020
Unprompted review
Reply from CTD Tiles - Royston
Hi, thank you very much for reviewing CTD Tiles. It's great to hear you were pleased with our free sample service, we hope to see you again! Thanks- CTD
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