Cubatravelsclub Reviews 306

TrustScore 4.5 out of 5

4.7

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Company details

  1. Travel agent

Written by the company

CubaTravelsClub.com es un canal de ventas online de SIUR Viajes, una agencia de viajes con más de 30 años de experiencia en el sector del turismo. Le ofrecemos a nuestros clientes servicios turísticos en Cuba como alojamiento, renta de autos, traslados y excursiones.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

306 reviews

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Replied to 33% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Booked transfers. Great service.

Booked transfers with Cuba travels club which included some preset options from their website, and some custom options via WhatsApp. Not all went smoothly due to problems on the ground which was NOT the fault of Cuba travels club, but they were on hand via WhatsApp to sort it out. Great service.

10 February 2026
Unprompted review
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Reply from Cubatravelsclub

Thank you for sharing your experience with our travel agency. You can count on us to organize your next trip.

Rated 5 out of 5 stars

Service was very good

Service was very good. The only improvement would be to send out the pick up reminder the day before with the pick up time.

27 December 2024
Unprompted review
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Reply from Cubatravelsclub

Thank you for sharing your feedback. We will take your comments into consideration to improve our services.

Rated 5 out of 5 stars

Great service!

Great service, reliable and professional.

5 January 2025
Unprompted review
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Reply from Cubatravelsclub

Thank you for sharing your review about our services.

Rated 3 out of 5 stars

We paid transfer from Havana airport to…

We paid transfer from Havana airport to Varadero, but nobody waited for us there as promised. Also, office at the airport was closed. Very unpleasant experience. It was our first visit to Cuba and we wanted secure transfer. But that wasn't the case. After a while, we found a bus shuttle by ourselves at the parking. Very stressful experience. Bus driver was very kind, friendly and helpful and he drove us safely at our destination. But nobody from the agency didn't provide him our names so he wasn't sure who we are and where he is supposed to drive us.

5 November 2024
Unprompted review
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Reply from Cubatravelsclub

We're very sorry to hear that your experience wasn’t satisfactory. Our support team is in touch with you to identify the issue and find a solution to make up for the inconvenience.

Rated 5 out of 5 stars

I travelled to Cuba and attended one…

I travelled to Cuba and attended one day excursion to Vinjales valley.
Driver and our guide were really cool and helpful and brilliant in terms of explaining what we see etc.
I am happy to say that it was a wise decision to choose this office!

29 October 2024
Unprompted review
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Reply from Cubatravelsclub

Thanks for sharing your review!

Rated 5 out of 5 stars

Their service is very good

Their service is very good. It is timely convenient and without any problem. I recommend their service to anyone. Charge for the service is also reasonable.

18 May 2024
Unprompted review
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Reply from Cubatravelsclub

Thanks for sharing your review!

Rated 5 out of 5 stars

Definitely worth doing when in Varadero!

What a great way to make the most of your trip to varadero! Definitely need to do when in the town. We had a great time with our hosts who were absolutely hilarious and really knew how to entertain! The dolphin experience was very much worth it and the food buffet at the end on Cayo Blanco was a great way to end the experience

8 February 2024
Unprompted review
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Reply from Cubatravelsclub

Thanks for sharing your review!

Rated 3 out of 5 stars

In Cuba you will not find quality tourism

The service works so you never expect to have quality tourism in Cuba even paying hotels of more than 200 dollars per night and do not pay attention to the stars of the hotels, the same thing a 4 star can really be 2 stars due to the lack of maintenance that there are in the facilities.
Not even the Hotels in Varadero escape the social crisis and the lack of food or resources. Cuba is a diamond but without freedom there is no prosperity

El servicio funciona lo que nunca esperen tener un turismo de Calidad en Cuba ni pagando hoteles de mas de 200 dolares x noche y tampoco se fijen en las estrellas de los hoteles lo mismo un 4 estrellas puede ser realmente 2 estrellas por la falta de mantenimiento que hay en las instalaciones.
Ni los Hoteles de Varadero se escapan de la crisis social y de la falta de alimentos ni recursos. Cuba es un diamante pero sin libertad no hay prosperidad

21 January 2024
Unprompted review
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Reply from Cubatravelsclub

Lamentamos que su experiencia no haya sido buena en el hotel que seleccionó, pero en este caso le solicitamos una valoración sobre los servicios de nuestra agencia.

Rated 5 out of 5 stars

Excellent service

Excellent service! I am very happy with my experience. CubaTravelsClub was responsive, speedy and helped me plan my vacation very smoothly. I will be reaching out to them for my future Cuba trips!

19 January 2024
Unprompted review
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Reply from Cubatravelsclub

Thank you for sharing your experience with us!!

Rated 5 out of 5 stars

Very efficient and expert service

Very helpful when booking and available for any queries even after booking. Service in Cuba was excellent always on time with drivers that made our experience much more pleasant. Definitely recommend!!

30 December 2023
Unprompted review
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Reply from Cubatravelsclub

Thank you for sharing your experience with us!!

Rated 5 out of 5 stars

Great experience in Cuba

We had very good experience with Cuba Travels Club. All questions were answered, help provided when needed. All tours and transfers booked were great!

2 February 2023
Unprompted review
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Reply from Cubatravelsclub

Thanks for sharing your review. We would be very happy to help you on your next trip.

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