Cube Controls Reviews 378

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Very easy purchase dispatched super quick. Think should say about import duties to be add by courier which was no problem but could do with saying on website. Arrived well packaged in perfect conditio... See more

Rated 5 out of 5 stars

Estoy muy contento con mi volante CSX3 y Mercedes. Estos productos son de gran calidad y tienen excelente servicio de garantía. I am very happy with my steering wheel Cube Control CSX3 and Mercedes... See more

Rated 5 out of 5 stars

Excellent customer service. I bought my F-Pro second hand and yet they assisted me with troubleshooting the rim. Despite me fixing the rim myself, they were instrumental in helping me locate the bro... See more

Rated 5 out of 5 stars

I had a small issue regarding the provided toll for one of the wheels. So I opened a ticket which was easy and straightforward and got a very fast response and uncomplicated solution offered.... See more

Company details

Written by the company

Cube Controls produces high-end steering wheels for sim racing. All the products are hand-made, wisely crafted by a passionate team based in Sardinia, Italy.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

378 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Real good support from the team and…

Real good support from the team and great product.
I would suggest allowing the customer to choose between the old soft grip handles and the new stiffer ones.
Also two more side rotaries at the bottom quarters of the wheel as they are in the top would be useful

9 February 2023
Rated 4 out of 5 stars

Great product, would buy another one.

Great product, but not perfect. The rotary encoders always go more than 1 click in any sim. All of the screws on the exterior of the wheel were loose when I received it. One of the shifter paddles actually fell off within a week. That’s how I discovered the loose screws. The bezel on the screen also blocks the top of the screen unless you angle the wheel just right. These all sound like picky points, but this is a wheel I consider a top tier product and justifies the point of view.

I love my wheel, these are just the negatives.

3 March 2023
Rated 5 out of 5 stars

Great product, Great company!

I purchased my CSX3 shortly after it launched. Looks and feels amazing, however I had issues with the shifter paddles. I emailed Cube Controls and within a day Andrea responded. Communication was first class, along with follow up emails. Andrea let me know the team was working on a fix and that they would be in contact with me. A short period of time went by and I was told my new paddles were ready to be shipped. When I received them I was blown away, not only by the quality of the paddles, but the fact they sent me the correct color. Why that makes such a big impression on me is we never discussed color, the only way they knew they were blue was from a couple pictures I had sent them. The team actually looked at the pictures I sent them and addressed the issue. We spend a lot of money on this hobby, it is refreshing to deal with a company that has the integrity to fix an issue rather than just ignoring it. Cube Controls has earned a loyal customer and I’d recommend them to anyone.

17 February 2023
Unprompted review
Rated 5 out of 5 stars

This company is providing top notch…

This company is providing top notch wheels at a price that is reasonable. Their price point is a little towards the high end, but every time I use my wheel, I can feel why it was worth it.

9 November 2022
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Reply from Cube Controls

Thanks for your review Robert! We do what we do for passionate drivers like you: we do want you to be at your best performance!

Rated 2 out of 5 stars

Overall I like the wheel design

Overall I like the wheel design, (I have several brands, including Fanatec and Ascher) but there is a hinge pin on the Cube controls paddle shifter that constantly gets loose, you can be in the middle of a race or practice and the paddle pin falls out, leaving the paddle unusable until the pin is replaced. Thats an issue that the supplier never resolved.

1 December 2022
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Reply from Cube Controls

Hi Mark, I'm really sorry to hear you had problems with our F-PRO! Contact us through the form on our website https://www.cubecontrols.com/contact-us/ and we will see how we can help you with this situation :)

Rated 5 out of 5 stars

Dealing with Andrea was a pleasure

Dealing with Andrea was a pleasure. He was kind, patient, attentive, knowledgeable and fixed my issue very quickly. Overall my experience was excellent!

16 December 2022
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Reply from Cube Controls

Hi Robert, Andrea here! I really appreciate the comment, it has been a pleasure helping you :) whatever you may need in the future you know where to find us!

Rated 5 out of 5 stars

Excellent compagny with great products

Since 2 months, I bought the CSX3 which is a vrey great product.
The overall quality is amazing and respond all of my needs!
Thanks a lot Cube Controls for your quick communication and delivery.
I strongly recommand this compagny and products :).

14 January 2023
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Reply from Cube Controls

Thank you so much Vincent! We're really proud of our products and we're happy you agree with us :)

Rated 5 out of 5 stars

CC - Outstanding Service!!!!

The service level of CC is off of the charts. I report an issue with one of their wheels (of which I wasn't the original owner) and they responded to and handled immediately without a hassle. They even paid for the wheel to be sent to Italy and back! I've since had another issue after receiving the wheel back (not related to the first btw) and once again they're sending me a replacment part so I don't have to be without my wheel for two more weeks. They have a customer for life. Period. Thanks to Andrea and company!!

11 January 2023
Unprompted review
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Reply from Cube Controls

Hello Steve, thank you for the review! And thank you for make us feel appreciated. we're glad to be of help :)

Rated 5 out of 5 stars

High quality product and service

They make high quality products. Their customer service is also on another level, very friendly and oriented to solve any problem.

9 January 2023
Unprompted review
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Reply from Cube Controls

Hi Enzo, thank you so much for your nice words! We'll be at your disposal if you were to need anything else :)

Rated 1 out of 5 stars

respond to emails

8 December 2022
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Reply from Cube Controls

Hello Tevon! As you could see in advance on our social channel from the pop-up on our website, the firm was closed from the 31st of December until today, for the end of the year holidays. Do not worry: we're back and running now and you will have an answer this very day!

Rated 5 out of 5 stars

Positive experience

This is my second Cube Controls wheel (F-Pro and now the CSX3). Great experience and great customer service. No issues shipping my wheel to South Africa. Keep up the great work.

30 November 2022
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Reply from Cube Controls

Hello Flavio, will do! Thank you for your continuous trust in us, we try to do our best! :D

Rated 5 out of 5 stars

Simply the best

I had a small problem with the software. They fix it with me just few hours after reading my email.
Juste the best team and products you can find on the market

15 December 2022
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Reply from Cube Controls

Don't mention it Thibault, it has been a pleasure! :)

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