I reached out because I was worried that my other furbaby may be affected if I got a cuddle clone of her brother who passed, the person who i spoke with via online help, reassured me that I know what’... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a cuddle clone made a few years ago now, they are remarkable. Artists are so clever, standard and quality are second to none. Customer service and after care are excellent. My cuddle clone brin... See more
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They seem to understand how excited you are to be getting your clone, and are not impatient with your questioning yourself . They also respond right after receiving a question or request. Everything h... See more
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I want to express my deepest gratitude to the Cuddle Clones team. I reached out to them multiple times with questions about my order for my beloved Cleo’s plush, and they were nothing short of exc... See more
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Company details
Written by the company
We love animals. At Cuddle Clones, we recognize the unbreakable bond pet moms and dads have with their fur-children. But oftentimes that bond is disrupted due to travel, going away to college, military deployment or sadly the loss of a dear pet. We capture that connection with 100% handmade plush replicas of YOUR PET! That's right! We capture all of the physical details and personality traits of your pet in an adorable stuffed animal form. Do you know what we call these adorable creations?! You guessed it, Cuddle Clones! Pet lovers can also surround themselves with their furry friends with a 100% Custom Plush Golf Club Headcover of their pet or by having their pet’s images artistically designed and printed onto socks, pajamas, blankets, mugs and more! But Wait! That's not all! EVERY purchase provides AT LEAST 3 meals to a shelter pet! Each month Cuddle Clones donates cash to 10 shelters/animal wellness organizations. You can feel the inner warmth of a thousand puppy breath kisses knowing that a portion of your purchase has been directly attributed to improving the lives of actual animals.
Contact info
115 W Bartges St #401, 44311, Akron, United States
- info@cuddleclones.com
- cuddleclones.com
4.3
Excellent
2k reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Harlow’s Stuffed Clone
Harlow was my very first dog. Losing her to the disease PLE after 11 years was devastating. I saw an ad for cuddle clones, a stuffed toy which would look like Harlow. My husband was hesitant saying you can’t replace Harlow, but having a little stuffed toy that looked exactly like her was just what I needed. The process was easy. I submitted the necessary photos of Harlow. I received emails asking for more photos and more information about the color of her hair and the shape of her ears. Questions like was her tail up or down? Was her tongue in or out. Was her mouth open or shut? Every little detail they asked me helped to produce an almost identical copy of my Harlow. Of course, I cried when the package came and Harlow’s two siblings ran over to give the toy a kiss. I am very grateful for a company like this who can bring a little bit of joy to a devastating loss. Thank you so much from the bottom of my heart.
14 February 2026
Unprompted review
Reply from Cuddle Clones
Hi Sandra,
Thank you so much for sharing Harlow’s story with us 💛
We are truly so sorry for your loss. Eleven years of love is something so special, and losing a first dog leaves a space that can never really be filled. Your husband is right — nothing can ever replace Harlow — but we’re so honored that her cuddle clone could bring you a little comfort and a piece of her to hold close.
It means so much to hear that the detail-focused process felt meaningful to you. Every question about her ears, her tail, her little expressions — that’s our way of making sure we’re honoring her, exactly as she was. Knowing that you saw Harlow in her clone and that it moved you so deeply is something we don’t take lightly.
And the image of her siblings giving the toy a kiss… that truly touched our hearts. 💛
Thank you for trusting us with something so personal and precious. We’re sending you so much love and comfort as you continue to carry Harlow with you.
Cat Parent: Not worth it. Please shop elsewhere.
Paid $300 for a stuffed animal that was supposed to be a clone of my deceased cat. Had the 2week rush but the company did not stick to that (from order to delivery was almost a month).
Also, I was not aware that this product was made in China (they put it together in China, then it has to ship to the US to their HQ, and then it ships again to the customer) and honestly if I had known that I wouldn’t have purchased from this company at all.
When I did finally receive it, it wasn’t a clone at all… yes the pattern was mostly correct but I wound up with a super expensive stuffed animal that looked “kinda” like my cat. Fur length was way off, face shape was not right, eyes were not right, neck width was not right, it was overall just too fat, and the zipper on the bottom wasn’t even sewn on straight. It also has a strong chemical smell and the fur feels chalky.
I sent in photos of the clone and photos of my cat and was given a full refund. They did give me the option to have alterations done but why would I trust them to do that after the process so far?
I’ve seen photos of a lot of dog clone reviews and those seem to be great (as long as it’s an actual breed - I haven’t seen any of a mixed breed or mutt breed) but they suck at cats… so just do not waste your time.
13 February 2026
Unprompted review
Reply from Cuddle Clones
Hi,
Thank you for taking the time to share your experience.
First and foremost, we are truly sorry that your initial reaction to your cuddle clone was disappointment. We understand how emotional and meaningful these orders are — especially when they are meant to honor a beloved cat — and we never take that lightly.
Because we know how delicate and personal this process is, we have a 30-day happiness policy in place specifically for situations like this. If a customer feels their clone does not meet expectations, we offer solutions — including alterations or a full refund. We’re very thankful we were able to review your concerns promptly and provide you with a full refund quickly.
Regarding rush service, it’s important to clarify that the 2-week rush applies to the production timeline, not delivery transit time, but we understand how timing can add to the frustration in an already emotional situation.
We truly appreciate you giving us the opportunity to make this right. While we’re sorry the final product wasn’t what you had hoped for, we’re grateful we could resolve this swiftly and stand behind our policy. 💛
Love the product
the cuddle clone of our little girl was delivered as promised just under 6 weeks. She is beautiful. I had one issue with it and an answer was supplied quickly and we resolved it. it was well worth it to have our Piper with us again in some form, and has helped with the grieving process.
3 February 2026
Unprompted review
Reply from Cuddle Clones
Hi Helen,
Thank you so much for taking the time to share this 💛
We’re truly honored that you chose us to help celebrate and remember your sweet Piper. Knowing that her cuddle clone arrived as promised and has brought you comfort during the grieving process means more to us than we can say. That’s exactly why we do what we do.
I’m also so glad we were able to quickly resolve the issue you mentioned — your experience matters deeply to us, and we always want you to feel supported every step of the way.
Thank you again for your kind words and for trusting us with something so meaningful. We’re sending you so much love as you continue to carry Piper with you in this special way 💛
They are very quick in responding
They are very quick in responding. You feel as if they really listen and do everything they can to help you. I would highly recommend them.
10 February 2026
Unprompted review
Reply from Cuddle Clones
Hi Lisa,
We appreciate your feedback!
Almost 2 months since order placed, have not received item
I placed my order on 12/21/25. As of today, Cuddle Clones has not sent me shipping verification. I've emailed them a few times. The only response I get is "it's still in production, and they don't know when my order will be processed." When I request a refund, they state, "We cannot give you a refund because the order is in production." I emailed them again today and am awaiting a response. If not satisfactory, I'll contact my bank.
10 February 2026
Unprompted review
Reply from Cuddle Clones
Hi Diane,
We’re so sorry for the frustration this has caused. We understand how difficult it is to wait, especially when you’re not receiving the clear timeline you’re hoping for.
We have responded to your email directly and will continue assisting you there to provide the most accurate and up-to-date information about your order.
As these are fully custom-created from your pet’s photos, production can take time — but your order is already shipped, and it will be delivered soon.
We truly appreciate your patience and the opportunity to make this right. We’ll stay in touch via email until everything is fully resolved.
SCAM COMPANY
What a scam. My sister orders one of these after the loss of my beloved cat. She was a brown tabby, and what they sent was a cheap carnival prize knockoff GREY cat. It looks nothing like my girl, and for a $200 product, this thing feels like it cost $5 to make. Company is absolutely a scam, do not fall for it!!
10 February 2026
Unprompted review
Reply from Cuddle Clones
Hi there,
I’m truly so sorry to read this. Losing a beloved cat is heartbreaking, and a memorial piece like this carries so much emotion behind it. When something meant to honor your girl doesn’t feel right, that disappointment cuts even deeper.
I do want to reassure you that our plushes are not mass-produced items. Each one is handmade and crafted by artists using the photos provided with the order. Because of that, the final coloring and markings depend heavily on the reference images we receive. That said, we absolutely understand how delicate and personal this process is — and how important it is that it truly resembles your pet.
If the clone doesn’t look like your brown tabby, we want the opportunity to review it properly. We offer solutions for customers who reach out within 30 days of receiving their order, including reviewing photos and discussing next steps.
Please email us directly at info@cuddleclones.com
with:
Your order number
Clear photos of the plush you received
A few reference photos of your cat
Specific details about what feels inaccurate (for example: coat tone, striping pattern, face shape, etc.)
Our team will carefully review everything and work with you on a path forward.
Again, I’m very sorry this was your experience. We would truly appreciate the chance to make this right. 💛
Sorrow has compassion with Cuddle Clones
Knowing the amount of sorrow I am in. She was compassionate that I need to and would give up my soul hold my baby again, but, cause of disability no the funds for an 8 or 10 inch fluffy of my Missy. I hate being disabled because of instances like this. I am so lost, she was the only one to calm me down and now she is gone.
The agent was compassionate and understanding. I want to hold my baby again. I am empty inside and knowing the state I am in, the agent did say to get in touch if I am able to buy my angel as a fluffy!!! Wish you all could have met my little one. She had so much love to give asking nothing in return. Our love shines through into the world she now lives in. I feel her here but, need to actually hold her!!
9 February 2026
Unprompted review
Reply from Cuddle Clones
Hi Gary,
Thank you for sharing this with us. I’m so deeply sorry for the loss of your sweet Missy. The love you describe—the comfort she gave you and the bond you shared—is truly beautiful.
I’m glad our agent was able to meet you with compassion and understanding during such a difficult time. Please know there is no pressure or expectation—only care. If there ever comes a time when holding a fluffy version of your angel feels possible, we would be honored to help.
Thank you for letting us know Missy and for trusting us with something so close to your heart.
With care,
Manu
Reply from Cuddle Clones
Hi Becky,
We appreciate your feedback!
Totally awesome …
Totally awesome help and getting back to me was quick and very helpful, Cuddle Clone's has been a 5 star plus during a very hard period with the loss of our Samantha and I will be working with them in the future as well as recommended them to everyone who wants a Cuddle Clone to remember their beloved pet bye, keep up the great work, peace and God Bless Troy.
6 February 2026
Unprompted review
Reply from Cuddle Clones
Hi Troy,
Thank you so much for taking the time to share this incredibly kind message. It truly means the world to our entire team, especially knowing we were able to support you during such a difficult time after the loss of Samantha.
We’re deeply honored to be part of remembering a beloved pet, and your trust, recommendations, and kind words remind us why we do what we do every day. Please know that Samantha will always be remembered with so much love.
Sending you comfort and peace, and wishing you all the best. 💛
God bless, and thank you again for being part of the Cuddle Clones family.
Reply from Cuddle Clones
We appreciate your feedback!
I have nothing but good things to say…
I have nothing but good things to say about the cuddle clones crew. They have gone above and beyond helping me I would recommend them to everybody.
7 February 2026
Unprompted review
Reply from Cuddle Clones
Hi Deborah,
Thank you so much for your kind words and for taking the time to share your experience. We’re truly grateful for your trust and support, and it means a lot to hear that our team was able to go above and beyond for you.
Your recommendation means everything to us. Thank you for being part of the Cuddle Clones family—we’re always here if you need anything.
With appreciation,
The Cuddle Clones Team 💛
This is my second time ordering from…
This is my second time ordering from cuddle clones, my first pair of pajamas were so cute I had to order some as a gift for my daughter. I highly recommend the pajamas because the image on there is so cute and the pajamas are so soft. Customer service is outstanding with this company I highly recommend!
5 February 2026
Unprompted review
Reply from Cuddle Clones
Hi Sandra,
Thank you so much for your kind words! 💛 We’re honored you chose to order with us again, and it truly means the world to hear how much you loved the pajamas. Knowing they made such a special gift for your daughter makes our day. We’re also so glad our customer service could support you along the way—thank you for recommending us!
Quick support
A few times that I’ve had questions and reached out to support, I was contacted the next day. I appreciate how quickly they respond.
4 February 2026
Unprompted review
Reply from Cuddle Clones
Hi Char,
Thank you for your kind feedback!
Expensive, but great customer service
A little expensive but the pajamas arrived on time, but had a mistake that made them unusable. They corrected the mistake and sent new ones. Awesome customer service!
25 December 2025
Unprompted review
Reply from Cuddle Clones
Hi Louis,
Thank you so much for taking the time to share this 💛
We truly appreciate your honest feedback. While we know our pajamas are an investment, we’re really glad our team was able to step in quickly, fix the issue, and make things right for you. Delivering great customer service—especially when something doesn’t go as planned—means a lot to us.
Thanks again for your support and for recognizing our team. It really makes our day ✨
Best purchase ever for my broken heart
Very easy ordering my clone stuffy and the discount deal was super helpful!
When my stuffy clone arrived, I was in awe, excited, and amazed with how identical it is to my now deceased pup. I will treasure this stuffy for the rest of my life and I absolutely love it so much!
Thank you for being able to create my Rocky so I can grieve a little bit better.
I wish I could add a comparison picture, but there is not option on here.
3 February 2026
Unprompted review
Reply from Cuddle Clones
Thank you so much for sharing this beautiful feedback 🤍
We’re truly honored you trusted us to create Rocky, and we’re so glad his clone brought you comfort during such a difficult time. Knowing it helps you grieve and keeps his memory close means more to us than we can put into words.
We also appreciate you mentioning the photo comparison option—that’s incredibly helpful feedback, and we’ll be sure to share it with our team. Thank you again for your kindness and for letting us be a small part of honoring Rocky’s legacy 🐾✨
The quality of my cuddle clone was…
The quality of my cuddle clone was outstanding. Completely amazed!!!
31 January 2026
Unprompted review
Reply from Cuddle Clones
Hi Donna,
We appreciate your feedback!
Very excited to receive my Cuddle Clone…
Very excited to receive my Cuddle Clone from this organization!
2 February 2026
Unprompted review
Reply from Cuddle Clones
Hi Mary,
We appreciate your kind feedback!
Life-like Products and Great Customer Service
I have purchased three cuddle clones over the past three years. I have contacted their customer service with questions and changes several times on two different orders. They have been great. They answer my questions quickly and thoroughly. They have been patient and kind every time. I have purchased these clones for my children as grief gifts. They have helped to ease the grief process and provide my children with tangible, cuddly memorials. The clones have been so life like that they fool our other pets. I wouldn’t buy a clone from any other company.
29 January 2026
Unprompted review
Reply from Cuddle Clones
Hi Carla,
Thank you so much for taking the time to share this incredibly meaningful feedback. It truly means the world to us to know that your Cuddle Clones have brought comfort to your children during such tender moments of grief.
Creating lifelike, comforting memorials—and supporting families with patience, kindness, and care—is at the heart of what we do. Hearing that our clones have helped ease the grieving process and even fooled your other pets is the highest compliment we could receive.
We’re deeply grateful for your trust over the years and for allowing us to be a small part of your family’s healing journey. Thank you for choosing Cuddle Clones again and again 💛
With gratitude,
Cuddle Clones Team
The Cuddle Clone I ordered for my…daughter
The Cuddle Clone I ordered for my daughter came out fantastic! The artist did an amazing job of recreating her beloved elderly cat and we are so grateful. Thank you!
30 January 2026
Unprompted review
Reply from Cuddle Clones
Hi Karen,
Thank you so much for sharing this with us. We’re truly honored to know that your daughter’s Cuddle Clone brought comfort and that her beloved cat was recreated in a way that felt meaningful and true.
Our artists put so much care into every detail, especially when honoring pets who hold such a special place in a family’s heart. Your kind words mean a great deal to our entire team, and we’re incredibly grateful you trusted us with something so personal.
Thank you again for allowing us to be part of your family’s journey 💛
Cuddle Clones Team
Responsive, reliable and caring
They seem to understand how excited you are to be getting your clone, and are not impatient with your questioning yourself . They also respond right after receiving a question or request. Everything has been excellent since I ordered online. They have been attentive to everything I could possibly imagine. I can’t tell you how happy I have been with the way they conduct this process and their business! I would, and will, recommend them to everyone.
29 January 2026
Unprompted review
Reply from Cuddle Clones
Hi Kathy,
Thank you so much for this incredibly kind and thoughtful feedback. It truly means a lot to hear that you felt understood, supported, and cared for throughout the entire process.
We know how exciting—and sometimes emotional—waiting for a Cuddle Clone can be, and it’s very important to us that every question and request is met with patience, attention, and genuine care. Hearing that this made such a positive difference for you is incredibly rewarding for our team.
We’re so grateful for your trust and for your willingness to recommend us to others. Thank you for allowing us to be part of such a special experience 💛
Cuddle Clones Team
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