CUDDLY Reviews 2,721

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 620 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their dedication, kindness, and hard work in saving animals, often describing them as selfless and compassionate. Many highlight the company's ethical approach and the significant positive impact they make on the lives of animals, especially those in critical or desperate situations. The service is often described as efficient, providing detailed information about each animal and making it easy for people to donate and track their contributions. However, some customers expressed concerns about the company's financial practices and that the process for receiving memorial certificates can be slow. Additionally, some reviewers found the practice of adding Cuddly-branded items to wishlists and asking for tips inappropriate.

What people talk about most

Ethics

Reviewers mention positive feedback about ethics, praising the organization for its honest, caring, and... See more

Service

Customers had positive experiences with service, often describing it as efficient and valuable, especially in... See more

Product

Reviewers highlight positive aspects of product, with many expressing love for Cuddly and its mission to help... See more

Staff

Consumers find staff to be positive, often described as a true, honest, and hardworking team dedicated to... See more

Website

People report positive experiences with the website, finding it very easy to use and navigate for donations.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Cuddly is a lifesaver. Personnel always go above and beyond to assist rescues in difficult situations. Cuddly employees, volunteers and donors work endlessly to make sure rescues' financial and mater... See more

Company replied

Rated 5 out of 5 stars

Contributions to suffering animals around the world are badly needed. It is sad to see and read about these terrible conditions but ignoring it is not an option. Caring people need to step up and... See more

Company replied

Rated 5 out of 5 stars

I think Cuddly does such a wonderful job with communicating their mission. I feel that every rescue posting is clear and transparent. I also enjoy the “updates” tab so we can keep up on a rescue’s pro... See more

Company replied

Rated 5 out of 5 stars

You guys are an amazing charity. Working hard for animals in need especially animals in critical condition. You guys are angels on earth. Going to war torn extremely dangerous situations & areas to sa... See more

Company replied


Company details

  1. Charity
  2. Animal rescue service
  3. Non-bank financial service
  4. Pet adoption service

Written by the company

CUDDLY is a for-good, for-profit organization with a mission to be the champion of animals in need. We do this by directly providing tools and resources to support animal welfare organizations worldwide. The CUDDLY platform empowers animal welfare organizations to create fundraisers and wishlists in order to raise funds and receive donated supplies for animals who desperately need help. In turn, donors from all over the world can make a difference by donating to a specific animal or organization. It is CUDDLY's mission is to help save as many animals through community, innovation, and creativity.

Guaranteed Verified Nonprofits Only

Every rescue and shelter partner is verified by Guidestar

With CUDDLY, you know exactly where your donation is going. Through our verification process with Guidestar, you can rest assured your donation is going to a verified nonprofit organization.

Contact info

4.8

Excellent

TrustScore 5 out of 5

3k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Love Cuddly

I like Cuddly as i know what i donate will go for helping the animal mals!

30 November 2025
CUDDLY logo

Reply from CUDDLY

Thank you so much for your generosity and kind words. Your compassion for animals makes a real difference, and we’re grateful to have your support in helping those who need it most.

Rated 5 out of 5 stars

The Real Heroes

I unfortunately like many others don't really have the means to make donations of the highest amount but I do try to donate as much as I can & as often as well. I've found that Cuddly does try to keep us updated on the animals which is really nice.
I love the fact that they're so dedicated
in helping them & showing them the patience, compassion & love they
need. I've watched several different animals get through some terrible situations with the help of the people at Cuddly. With the lives of so many hanging in the balance their giving them a second chance to live in world that is willing to show unconditioal love & compassion. Thank you to everyone at Cuddly who work tirelessly to help make these miracles happen.

1 December 2025
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Reply from CUDDLY

We truly appreciate your kindness and generosity. Knowing that you value and support the care of animals inspires us to keep doing everything we can for those in desperate need

Rated 4 out of 5 stars

I appreciate their involvement with the…

I appreciate their involvement with the rescue community

26 November 2025
CUDDLY logo

Reply from CUDDLY

Thank you for your thoughtful words and generous heart. It’s because of people like you that we’re able to provide lifesaving help for animals in their toughest moments.

Rated 5 out of 5 stars

The help that is given to all the…

The help that is given to all the animals that need it.

29 November 2025
CUDDLY logo

Reply from CUDDLY

We’re so grateful for your support and generosity. Your belief in our mission helps make it possible for us to help support rescues, caring for, and protecting animals in need.

Rated 5 out of 5 stars

LOVE what they do for animals

LOVE what they do for animals! Amazing services! A+

15 August 2025
CUDDLY logo

Reply from CUDDLY

Thank you for your thoughtful generosity. Your support allows us to make a meaningful impact in the lives of animals, and we’re truly thankful for your trust in our mission.

Rated 1 out of 5 stars

Cuddly’s owners & directors are making…

Cuddly’s owners & directors are making millions off of these sad stories. Rescues & the hurt animals only receive a fraction of what’s donated, so these “helpful” people can make money? What about donating money to legislation or prosecution? Stopping this before it starts. No, they’re too selfish. Donate directly to the shelters & cut these greedy people off!

30 November 2025
Unprompted review
CUDDLY logo

Reply from CUDDLY

Thank you for the review Lisa, We greatly appreciate your feedback and everything you do for animals in need.

To clarify some information about CUDDLY, CUDDLY is a fundraising and wishlist platform solely dedicated to supporting verified non-profit animal rescues, shelters, and municipal organizations. We currently support over 4,000+ animal welfare organizations.

90% of the monetary donations made are sent directly to the rescue pet in need of their care. The remaining 10% goes towards additional marketing, tools, and resources to better support our partners. All wishlist donations are sent directly to the animal you donated to.

Although CUDDLY does not have the ability to take legal action against anyone in the case of any animals on our site (as we do not have ownership of the animals); our rescue partners are urged to take legal action against all abusers in cases such as these.

As far as donating money to these legal causes goes, CUDDLY directly supports our non-profit rescue partners and the animals they are caring for. While we would love to financially support legislation, CUDDLY is set up to directly support animal shelter and rescue operations and the lifesaving work that they do. While abuse prosecution and legislation are incredibly important, our partners save many animals that are in need of food and medical care. Funding this lifesaving work helps get more animals in loving homes or safe situations, saving countless lives.

Thank you again for your review and all you do for animals in need. If there is anything we can do to be of service or if we can help answer any further questions or concerns you may have, please feel free to reach out to support@cuddly.com

Have an amazing day!

Rated 3 out of 5 stars

I admire and appreciate CUDDLY, but....

I admire and appreciate the company. BUT it has been two weeks (at least) and my friend who is mourning the loss of her pet STILL hasn't gotten the memorial certificate. I was counting on Cuddly, and I didn't send a sympathy card.
I think the process should be quicker, no matter what time of year it is!

21 November 2025
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Reply from CUDDLY

Hi there, we sincerely apologize for the delay here.

We will check with our shipping partner to see if the certificate was lost in the mail and we will resend the certificate as well. We deeply apologize for any inconvenience here. Certificates normally ship within one week of the request. We will make sure your generous certificate makes it to where it needs to go!

Rated 5 out of 5 stars

Dedication

For me its the dedication to helping animals that have been abandoned, abused , discarded and just lost.

26 November 2025
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Reply from CUDDLY

Thank you so much for your support! Your generosity helps us fund lifesaving care to animals who need it most, and we’re truly grateful for your trust and kindness.

Rated 5 out of 5 stars

God's work

The work Cuddly is doing is very meaningful as well as thoughtful.
Our four (4) legged buddies deserve to be taken care of.
I know Cuddly is doing God's work.
Thank you.

27 November 2025
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Reply from CUDDLY

We appreciate your heartfelt support. Every donation allows us to help more animals in need, and knowing you’re part of our mission means the world to us.

Rated 5 out of 5 stars

Cuddly makes it easy to donate to one…

Cuddly makes it easy to donate to one of the many pet charities in need.

26 November 2025
CUDDLY logo

Reply from CUDDLY

We’re so grateful for your support and generosity. Your belief in our mission helps make it possible for us to help support rescues, caring for, and protecting animals in need.

Rated 5 out of 5 stars

Helping the helpless

Helping the voiceless is so important. This world is not just inhabited by humans but by many sentient beings. Cuddly is an essential part of the help they need when they are let down by uncaring humans. I'm proud to help in any small way💖

24 November 2025
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Reply from CUDDLY

We truly appreciate your kindness and generosity. Knowing that you value and support the care of animals inspires us to keep doing everything we can for those in desperate need.

Rated 5 out of 5 stars

Love that they assist organizations to…

Love that they assist organizations to provide for vulnerable animals in need!

15 February 2025
CUDDLY logo

Reply from CUDDLY

We’re so grateful for your support and generosity. Your belief in our mission helps make it possible for us to help support rescues, caring for, and protecting animals in need.

Rated 5 out of 5 stars

CUDDY is wonderful—they make it so easy…

CUDDY is wonderful—they make it so easy to donate to real rescue pets, the site is super user-friendly, and I feel like I'm making a real impact.

2 November 2025
Unprompted review
CUDDLY logo

Reply from CUDDLY

Your generosity and encouragement mean the world to us. Thank you for standing with us in giving sick, injured, and vulnerable animals the care they deserve.

Rated 5 out of 5 stars

It’s so heartwarming to see the huge…

It’s so heartwarming to see the huge improvements these poor animals make after receiving the care, treatment, nourishment, vet care and loads of TLC that the caregivers and foster parents give. It is truly miraculous. It is a true blessing to be able to participate in being the change in a life that was hanging by a thread or had almost given up on life after suffering SO MANY YEARS! FINALLY SOMEONE CARED and HELPED! People walked by and did NOTHING but FINALLY someone STOPPED and their WORLD CHANGED. Life started again and it was even better than before. There IS hope thanks to CUDDLY and so many organizations that it supports and the kind people ready to help. YOU can help!

17 November 2025
CUDDLY logo

Reply from CUDDLY

We’re so grateful for your support and generosity. Your belief in our mission helps make it possible for us to help support rescues, caring for, and protecting animals in need.

Rated 5 out of 5 stars

Great

Yes you’re right. I had you mixed up with Chewy. Sorry for the mistake.

7 December 2024
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Reply from CUDDLY

Hey there, Deborah and thank you for the amazing review.

We would love to take a look into the bag issue you are experiencing. Can you let us know where you are ordering the Peanuts from? CUDDLY currently does not sell bagged peanuts, does this review happen to be for a different company?

Thank you again for the review and please let us know how we can be of assistance here, we definitely want to make sure that your experience is incredible with CUDDLY!

Rated 5 out of 5 stars

Donating to animals a donating to a…

Donating to animals a donating to a specific animal is such a worthy cause.
A company that does that and helps people do it is wonderful.

20 November 2025
CUDDLY logo

Reply from CUDDLY

We truly appreciate your kindness and generosity. Knowing that you value and support the care of animals inspires us to keep doing everything we can for those in desperate need.

Rated 5 out of 5 stars
CUDDLY logo

Reply from CUDDLY

Thank you so much for your generosity and kind words. Your compassion for animals makes a real difference, and we’re grateful to have your support in helping those who need it most.

Rated 5 out of 5 stars

Appreciate a platform for rescue groups…

Appreciate a platform for rescue groups to get assistance for their most difficult or costly rescue cases. I may not be able to give a lot, but hopefully there are lots of us that can give a little and still make a difference.

15 November 2025
CUDDLY logo

Reply from CUDDLY

We truly appreciate your kindness and generosity. Knowing that you value and support the care of animals inspires us to keep doing everything we can for those in desperate need.

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