CUDDLY Reviews 2,721

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 620 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their dedication, kindness, and hard work in saving animals, often describing them as selfless and compassionate. Many highlight the company's ethical approach and the significant positive impact they make on the lives of animals, especially those in critical or desperate situations. The service is often described as efficient, providing detailed information about each animal and making it easy for people to donate and track their contributions. However, some customers expressed concerns about the company's financial practices and that the process for receiving memorial certificates can be slow. Additionally, some reviewers found the practice of adding Cuddly-branded items to wishlists and asking for tips inappropriate.

What people talk about most

Ethics

Reviewers mention positive feedback about ethics, praising the organization for its honest, caring, and... See more

Service

Customers had positive experiences with service, often describing it as efficient and valuable, especially in... See more

Product

Reviewers highlight positive aspects of product, with many expressing love for Cuddly and its mission to help... See more

Staff

Consumers find staff to be positive, often described as a true, honest, and hardworking team dedicated to... See more

Website

People report positive experiences with the website, finding it very easy to use and navigate for donations.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Cuddly is a lifesaver. Personnel always go above and beyond to assist rescues in difficult situations. Cuddly employees, volunteers and donors work endlessly to make sure rescues' financial and mater... See more

Company replied

Rated 5 out of 5 stars

Contributions to suffering animals around the world are badly needed. It is sad to see and read about these terrible conditions but ignoring it is not an option. Caring people need to step up and... See more

Company replied

Rated 5 out of 5 stars

I think Cuddly does such a wonderful job with communicating their mission. I feel that every rescue posting is clear and transparent. I also enjoy the “updates” tab so we can keep up on a rescue’s pro... See more

Company replied

Rated 5 out of 5 stars

You guys are an amazing charity. Working hard for animals in need especially animals in critical condition. You guys are angels on earth. Going to war torn extremely dangerous situations & areas to sa... See more

Company replied


Company details

  1. Charity
  2. Animal rescue service
  3. Non-bank financial service
  4. Pet adoption service

Written by the company

CUDDLY is a for-good, for-profit organization with a mission to be the champion of animals in need. We do this by directly providing tools and resources to support animal welfare organizations worldwide. The CUDDLY platform empowers animal welfare organizations to create fundraisers and wishlists in order to raise funds and receive donated supplies for animals who desperately need help. In turn, donors from all over the world can make a difference by donating to a specific animal or organization. It is CUDDLY's mission is to help save as many animals through community, innovation, and creativity.

Guaranteed Verified Nonprofits Only

Every rescue and shelter partner is verified by Guidestar

With CUDDLY, you know exactly where your donation is going. Through our verification process with Guidestar, you can rest assured your donation is going to a verified nonprofit organization.

Contact info

4.8

Excellent

TrustScore 5 out of 5

3k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great system for donations :) easy to…

Great system for donations :) easy to use and I love the platform! Keep up the good and noble work!

2 February 2025
CUDDLY logo

Reply from CUDDLY

We’re so grateful for your support and kind words. It’s because of caring people like you that we can continue to support rescuing and treating animals who need help the most.

Rated 3 out of 5 stars

Too many emails from Cuddly

Too many emails from Cuddly. Every one is "urgent". It is annoying. Yes, there are many dogs and cats that need help, but not every single one is urgent. I have considered unsubscribing because of the avalanche of emails from Cuddly.

20 January 2026
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Reply from CUDDLY

Hi,

Thanks so much for the review, we take all feedback very seriously. I've gone ahead and removed you from all of our mailing lists.

We highly respect your inbox, as such we've provided an easy way for you to control your email subscriptions from your donor profile, you can also click the "unsubscribe" link at the bottom of any of our emails.

Additionally, our friendly support team is always ready to help you at support@cuddly.com.

We sincerely appreciate your support!

Rated 4 out of 5 stars

Would like more about the dates that…

Would like more about the dates that the animal was originally found. And more updates even if the animal passes away. It helps to have pictures also, and when the amount collected out of the amount desired is put up on the website. It would be good to have a date to know whether more might have been given.

22 January 2026
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Reply from CUDDLY

Thank you so much for your feedback. We take it very seriously. While we do not always have exact dates from our partners, you are always more than welcome to reach out to support@cuddly.com and we can attempt to locate that information for you.

Thank you so much for all you do for animals in need and have a great day.

Rated 4 out of 5 stars

Really satisfied with the quality of…

Really satisfied with the quality of services offered by Cuddly.

15 January 2026
Unprompted review
CUDDLY logo

Reply from CUDDLY

Your generosity and encouragement make a real difference. Thank you for standing with us as we care for animals in desperate situations.

Rated 4 out of 5 stars

It's difficult to look at and read of…

It's difficult to look at and read of the treatment inflicted on these beautiful creatures. But I don't think you should be embellishing graphically.

15 January 2026
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Reply from CUDDLY

We appreciate your heartfelt support. Every donation allows us to help more animals in need, and knowing you’re part of our mission means the world to us.

Rated 5 out of 5 stars

I feel comfortable using Cuddly…

I feel comfortable using Cuddly Platform to help animals. I know the rescues are fully vetted. Its an easy way to donate. All donations are stored on a dashboard online which I can download for my taxes at the end of the year. I know these animals are fully being cared for, loved and in many cases they are fostered and even flown from other countries, where there are either no laws or limited laws for animals, to the US or Canada.

25 January 2026
Unprompted review
CUDDLY logo

Reply from CUDDLY

Thank you so much for your support! Your generosity helps us fund lifesaving care to animals who need it most, and we’re truly grateful for your trust and kindness.

Rated 5 out of 5 stars
CUDDLY logo

Reply from CUDDLY

Thank you for your kindness and for recognizing the importance of caring for animals. Your generosity truly changes lives, and we couldn’t do this without you.

Rated 5 out of 5 stars

Cuddly shows the most awful thing that…

Cuddly shows the most awful thing that happened to a dog or cat .
They care and are doing everything to save
the animal from pain .
The grafis are horrible so much suffering for the amimal.
With their care there is hope for the dog or cat

21 January 2026
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Reply from CUDDLY

We’re so grateful for your support and generosity. Your belief in our mission helps make it possible for us to help support rescues, caring for, and protecting animals in need.

Rated 5 out of 5 stars

cuddly is the best!

I trust Cuddly to do the right thing for all animals, all over the world! thank you for helping all these innocent, precious living beings!

21 January 2026
CUDDLY logo

Reply from CUDDLY

Thank you for your thoughtful words and generous heart. It’s because of people like you that we’re able to provide lifesaving help for animals in their toughest moments.

Rated 5 out of 5 stars

I appreciate all the work you all do…

I appreciate all the work you all do for the four-leggeds. Thank you❤️

21 January 2026
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Reply from CUDDLY

Your generosity and encouragement mean the world to us. Thank you for standing with us in giving sick, injured, and vulnerable animals the care they deserve

Rated 5 out of 5 stars

Everything about Cuddly is…

Everything about Cuddly is…

C for COMPASSIONATE
U for UNWAVERING
D for DEVOTION
D for DEDICATION
L for LOVE
Y for YIELDING

They are the best! I can’t say enough about how hard they work to save animals in need! If we only had more people out there helping their cause they could make an even larger difference in the life of an animal! Thank you for everything you do!❤️🐾🦴🐶💕💕🐱🐈🐈‍⬛💕💕

21 January 2026
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Reply from CUDDLY

Wow what an incredible review! We are so thankful to have you as a part of our CUDDLY Family. Thank you so much for all you do for animals in need. We truly could not do what we do without wonderful supporters such as yourself.

Please let us know if we can ever be of service or assistance. We hope you have an amazing day and thank you again for the lovely review!

Rated 5 out of 5 stars

Good people

Helpful organization

16 January 2026
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Reply from CUDDLY

We truly appreciate your kindness and generosity. Knowing that you value and support the care of animals inspires us to keep doing everything we can for those in desperate need.

Rated 4 out of 5 stars

Yeah

Yeah, I thought it was great. You can find whatever you want. Yeah, it looks

21 January 2026
Unprompted review
CUDDLY logo

Reply from CUDDLY

Thank you so much for your generosity and kind words. Your compassion for animals makes a real difference, and we’re grateful to have your support in helping those who need it most.

Rated 5 out of 5 stars

I have bern a donor for a few years

I have bern a donor for a few years. Its heartbreaking but im glad you expose these stories so more can be done to help and raise awareness.

18 January 2026
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Reply from CUDDLY

We truly appreciate your kindness and generosity. Knowing that you value and support the care of animals inspires us to keep doing everything we can for those in desperate need.

Rated 5 out of 5 stars

Provides good information about the animals

Gives information and updates on the progress of the animals and items needed most.

18 January 2026
CUDDLY logo

Reply from CUDDLY

Your generosity and encouragement make a real difference. Thank you for standing with us as we care for animals in desperate situations.

Rated 5 out of 5 stars

I have a great amount of respect for the Cuddly organization.

I have a great amount of respect for Cuddly. They allow you to give what you can, and they are always exceptionally appreciative of what you can give. I have no doubt that the contribution goes to a reputable organization for the care of the designated fur babies. Thank you for doing so much to help those that are horribly neglected.

14 January 2026
CUDDLY logo

Reply from CUDDLY

Thank you so much for your support! Your generosity helps us fund lifesaving care to animals who need it most, and we’re truly grateful for your trust and kindness.

Rated 5 out of 5 stars

Whenever I've reached out I received…

Whenever I've reached out I received excellent feedback / communication.

16 January 2026
CUDDLY logo

Reply from CUDDLY

We truly appreciate your kindness and generosity. Knowing that you value and support the care of animals inspires us to keep doing everything we can for those in desperate need.

Rated 5 out of 5 stars

Helping those in need

The focus that Cuddly gives to all animals in need. It allows you to give what you can with no pressure and thanks all who give what the can.

16 January 2026
CUDDLY logo

Reply from CUDDLY

Thank you for your thoughtful words and generous heart. It’s because of people like you that we’re able to provide lifesaving help for animals in their toughest moments.

Rated 5 out of 5 stars

You do wonderful things for abused…

You do wonderful things for abused animals. I'm proud to support you....

16 January 2026
CUDDLY logo

Reply from CUDDLY

We’re so grateful for your support and generosity. Your belief in our mission helps make it possible for us to help support rescues, caring for, and protecting animals in need.

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