Biggest load of crap I have ever bought. Trusted Thermomix but this company must be a scam. Blade has a central plastic piece that breaks first use. Contacted them but they said no warranty as I bough... See more
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Products came very quickly, in perfect order inside slightly sqashed boxes, fragile labels on post pack too. Instructions leaflet for free spinsplat was not in English, however pictorially worked it o... See more
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So pleased to receive my utensil for scooping out food from Thermomix bowl. It’s made of very strong material and is easy to use, ensuring food is removed safely. No more tricky manoeuvres with wea... See more
Company replied
The great thing about the thermo is that it caters to all my food intolerance and more. It's even got my husband and kids making meals, and I don't buy shop brought biscuits, cakes, and muffins. Eve... See more
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Company details
Written by the company
At Culinary Family, we offer you premium kitchen accessories for exceptional family moments !
Contact info
Australia
- culinary-family.com
3.9
Great
205 reviews
Hasn’t replied to negative reviews
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Poor quality and short warranty
I would not recommend the Smart Slicer. I used it only 2 to 3 times and it broke. I contacted Culinary Family about the issue and they advised that the warranty was one month and as it had exceeded one month they were unable to help me. Considering it was only a small part which had broke, I would have thought they could send me a new one but they stick by their ridiculously short warranty which I suspect is for a reason, as their product can't go the distance. I'm truly disappointed as I was originally excided by this items. A waste of money. :(
3 May 2024
Reply from Culinary Family
Dear Michelle,
Thank you for reaching out and sharing your concerns regarding the SmartSlicer. We're truly sorry to hear about your experience with the product and the frustration caused by the issue you encountered.
While our standard warranty period is one month, we understand your disappointment, especially given the limited use of the product. We are committed to ensuring our customers are satisfied and would like to offer a resolution.
Please contact us directly at contact@culinary-family.info with your order details. We would be happy to send you a replacement part at no cost to address the issue you've faced. This gesture is part of our commitment to customer satisfaction and our desire to support you beyond the warranty's limitations.
We look forward to your email and the opportunity to make this right for you. Thank you for giving us the chance to address this issue.
Warm regards,
The Culinary Family Team
AGAIN
AGAIN! DO NOT BUY FROM CULINARY FAMILY!
It is now over 3 months since I have tried to get a refund for a product that is not a legitimate Thermomix part as they purported it was, and I foolishly bought 3 of them. I believed they were able to be returned if unsatisfactory, but what they didn’t tell me was that they could only be returned to China for a refund, ( imagine the cost for 3 of them from Australia in postage), and have been telling me for the last 3 months that they are organising an “ ambassador” for people to return these faulty goods to. I am calling “b……T”. They have no intention whatsoever of returning our money and I would provide a long list of people who have complained but privacy prevents, but there are at least 100 unhappy people all around the world who know that this company ( whom I suspect is a family affair) are cheats and liars.
I challenge you”Culinary Family” to do the right thing by our families, and either admit that you’re lying to us all, or refund the money you owe us for an unsatisfactory product.
We also have families that are time and money poor which is why we purchased this product.
Yours sincerely
Leesa Hicks
14 July 2024
Unprompted review
This company is a scam
This company is a scam
DO NOT order.
No delivery
Asking for personal information and details in order to process refund
Stay far away
3 May 2024
Reply from Culinary Family
Dear Heather,
We are sorry to hear about your concerns and any inconvenience you may have experienced. According to our records, your package was successfully delivered to your address in Kiama Downs. If you have not received it, there might be a possibility that it was left at a local pickup point if no one was available to receive the package at the time of delivery.
Please contact us at contact@culinary-family.info so we can provide you with more detailed information about your delivery. We are committed to ensuring that you receive your order and will work with you to resolve this matter as quickly as possible.
Thank you for bringing this to our attention, and we look forward to assisting you further.
Warm regards,
The Culinary Family Team
Customer service is non existent. Do not buy.
Ordered the slicer. Entered my address. When I selected payment option, I was offered to pay with Apple Pay. Little did I know that Apple Pay overwrites my delivery’s address entered as it was an old one. I contacted culinary family within one minute of placing the order. Four days later I receive email confirmation that will update order. Another four or so days later I get confirmation that order has been shipped. Shortly after an email from customer service that they regret they haven’t updated the shipment address. I said that I live some 4000km from old address now and I need it updated. Again I was told they will converse with the logistics company to have it redirected just to be told another week later that they regret that nothing can be done and I was asked to please pick item up from where it has been shipped.I told them again that I live 4000km away from this address. I now paid $150 for nothing and someone in my old address is enjoying a free delivery.
I’m so angry! Culinary Family sucks.
28 June 2024
Unprompted review
Reply from Culinary Family
Dear Ingo,
Thank you for reaching out and sharing your experience. We sincerely apologize for the inconvenience and frustration caused by the issue with your delivery address and our subsequent handling of the situation.
We understand the importance of receiving your order at the correct location and regret the confusion caused by the Apple Pay address override. Despite our efforts to rectify the address with our logistics partner, it is disappointing that we could not update it in time to redirect your shipment effectively.
To resolve this matter to your satisfaction and regain your trust, we would like to offer you a special arrangement. Please contact us directly at contact@culinary-family.info so we can discuss a suitable solution. As a gesture of our commitment to your satisfaction, we are prepared to offer you an exceptional discount code to reorder your SmartSlicer at a significantly reduced price. Additionally, we will include the UniChop accessory for free with your new order.
We are committed to ensuring that our customers are satisfied, and we hope this offer will help compensate for the inconvenience you have experienced. We look forward to hearing from you soon and hope to resolve this matter swiftly and to your satisfaction.
Thank you for your patience and understanding. We are eager to make this right.
Warm regards,
The Culinary Family Team
My order was prompt and it's journey to…
My order was prompt and it's journey to me was clearly trackable
24 June 2024
Unprompted review
Reply from Culinary Family
Dear Jill Delfino,
Thank you for sharing your experience with us. We're thrilled to hear that your order was delivered promptly and that you were able to track its journey to you clearly. At Culinary Family, we strive to ensure that every aspect of our service, from order placement to delivery, is efficient and transparent.
Your satisfaction is important to us, and feedback like yours helps us continue to improve our services. Thank you for choosing Culinary Family, and we look forward to serving you again in the future.
Warm regards,
The Culinary Family Team
Reply from Culinary Family
Dear Linda,
Thank you for your kind words regarding our service and delivery speed. We're delighted to hear that your experience with us was positive and that everything met your expectations. At Culinary Family, we strive to provide great service and ensure fast delivery to enhance your overall experience.
We appreciate you taking the time to share your feedback, and we look forward to serving you again in the future with the same commitment to excellence.
Warm regards,
The Culinary Family Team
This item is amazing and I love it and…
This item is amazing and I love it and thank you for the free gift
12 June 2024
Unprompted review
Reply from Culinary Family
Dear Betty Heyward,
Thank you so much for your enthusiastic feedback! We're thrilled to hear that you love the item and found it amazing. It's always our goal at Culinary Family to deliver products that delight our customers, and knowing that we've achieved this with you truly makes our day.
We're also glad that the free gift was a welcome addition to your purchase. Gifts are just one of the ways we like to show our appreciation to our wonderful customers like you.
Thank you again for choosing Culinary Family, and we look forward to delighting you with more fantastic products in the future.
Warm regards,
The Culinary Family Team
Easy to order arrived well boxed easy…
Easy to order arrived well boxed easy to use and great a great gift thanks From Katrina
11 June 2024
Unprompted review
Reply from Culinary Family
Dear Andrew Dunn,
Thank you for your feedback! We're pleased to hear that you found the ordering process easy and that the product arrived well-packaged and easy to use. It's great to know that it also made a great gift. At Culinary Family, we strive to ensure a seamless experience from order to delivery, and your comments affirm that we are achieving this goal.
We appreciate your choice to shop with us and are delighted that the experience was a positive one. Thank you for your support, and we look forward to providing you with more great products in the future.
Warm regards,
The Culinary Family Team
Excellent service
Product as described
Well packaged
Fast delivery
Updates appreciated
11 June 2024
Unprompted review
Reply from Culinary Family
Dear Alison Lane,
Thank you for taking the time to share your positive experience with us. We're delighted to hear that you were satisfied with the service, from the product being as described to the careful packaging and fast delivery. Keeping our customers informed with updates is a priority for us, and we're glad that you appreciated this aspect of our service.
Your feedback is incredibly valuable to us, and we're thrilled that we were able to meet your expectations. Thank you for choosing Culinary Family, and we look forward to serving you again in the future with the same level of excellence.
Warm regards,
The Culinary Family Team
Reply from Culinary Family
Dear Lis Cassey,
Thank you so much for your kind words about our product and service. We're thrilled to hear that you had a fabulous experience with both! At Culinary Family, we strive to provide not only high-quality products but also exceptional service that makes every interaction a positive one.
Your satisfaction is our top priority, and feedback like yours motivates us to continue our commitment to excellence. We're grateful for your support and look forward to serving you again in the future.
Warm regards,
The Culinary Family Team
Culinary Family slicer
I found the Culinary Family slicer to be an easy accessory to use with my Thermomix TM6. The Slicer is simple to operate and allows for effortless slicing. My only complaint about the slicer is that the opening is a bit narrow; not a major deal; simply have to manually slice the pieces of fruit/veggies smaller.
2 May 2024
Reply from Culinary Family
Dear Julia Milani,
Thank you for taking the time to share your experience with the Culinary Family slicer. We're delighted to hear that you found it easy to use with your Thermomix TM6 and that it has made slicing effortless for you. Simplicity and efficiency are at the core of our product design, and your feedback confirms that we are on the right track.
We appreciate your honest input regarding the narrow opening of the slicer. Understanding the challenges our customers face helps us continually improve our products. We will take your feedback into consideration as we seek to enhance future models to accommodate larger pieces of fruits and vegetables more conveniently.
Thank you once again for choosing Culinary Family, and for your thoughtful review. We're glad to have you as a part of our community and look forward to providing you with even better experiences in the future.
Warm regards,
The Culinary Family Team
Great price for great products
I have ordered a few things and as always my purchase arrived quickly. Everything was great and I love it. I also received a gift with it which was an awesome surprise!
29 May 2024
Unprompted review
Reply from Culinary Family
Dear Megzi,
Thank you for your wonderful feedback and for being a loyal customer! We're delighted to hear that your recent purchases met your expectations in both quality and pricing, and that our delivery was prompt. It's great to know that everything arrived to your satisfaction and that you loved the products, including the surprise gift!
We strive to provide a delightful shopping experience with a little extra touch, and your appreciation motivates us to continue this effort. Thank you for choosing Culinary Family, and we look forward to serving you again soon with more great products and pleasant surprises.
Warm regards,
The Culinary Family Team
Quick and easy delivery of item
Quick and easy delivery of item. Thanks for the no fuss courier.
24 May 2024
Unprompted review
Reply from Culinary Family
Dear Heather,
Thank you for taking the time to share your experience with the delivery of your item. We're delighted to hear that it was quick and easy, and that our choice of courier met your expectations for a no-fuss service. At Culinary Family, we strive to ensure that every aspect of our service, from order placement to delivery, is efficient and hassle-free.
Your feedback is greatly appreciated as it helps us continue to refine our processes and ensure we are providing the best possible experience for our customers. Thank you for choosing Culinary Family, and we hope to serve you again in the future.
Warm regards,
The Culinary Family Team
Love my SmartSlicer!
Absolutely loving my SmartSlicer! Makes life so much easier and no more grating my fingers using the hand held grater. Thank you Culinary Family!
27 May 2024
Reply from Culinary Family
Dear Dannii Best,
Thank you so much for your enthusiastic feedback about the SmartSlicer! We're thrilled to hear that it has made your culinary tasks easier and safer, saving your fingers from the hazards of manual grating. At Culinary Family, our goal is to enhance the cooking experience with products that simplify and improve the process, and it sounds like the SmartSlicer is doing just that for you.
We appreciate you taking the time to share your positive experience, and we're delighted to be a part of your kitchen adventures. Thank you for choosing Culinary Family, and we look forward to continuing to support your culinary creativity with our products.
Warm regards,
The Culinary Family Team
Bought this thinking it was a Thermomix…
Bought this thinking it was a Thermomix product as advertising is suggestive and when I realised could not return it as on sale.
2 May 2024
Reply from Culinary Family
Dear Heather Dowling,
Thank you for reaching out and sharing your concerns regarding your recent purchase. We apologize for any confusion caused by our advertising. At Culinary Family, we strive to be clear in our communication that while our products are designed to be compatible with Thermomix machines, they are not original Vorwerk products.
We understand that realizing the product was not a Thermomix brand item after purchase was disappointing, especially under the conditions of a sale which typically limits returns. However, we value your satisfaction and would like to offer a resolution.
To assist you further, we have made arrangements for returns to be possible through our ambassador in Australia. We invite you to contact us directly at contact@culinary-family.info to arrange for the return of the products. We will guide you through the process and ensure that it is as smooth and hassle-free as possible.
Please reach out to us at your earliest convenience so that we may resolve this matter to your satisfaction. We are committed to ensuring that your experience with Culinary Family ends positively, and we look forward to hearing from you soon.
Warm regards,
The Culinary Family Team
If you have been completely let down you are not alone!
If you have been completely let down by this company, please know that you are not alone! Please report this company to Trading Standards. IGNORE ANY RESPONSE THAT THEY MAKE TO THIS REVIEW. IT WILL BE TOTAL BS
1. They deliberately use Vorwerk colours on their website to dupe you into thinking that you are buying genuine Thermomix Accessories. You are not. You are not even buying accessories that are compatible. They do not even come close to matching in quality.
2. They claim to offer “premium accessories” when in fact what they offer is cheap plastic sh** from China.
3. They claim that “Our story at Culinary Family begins in the warmth of our kitchen, where my partner, myself, and our little baby share a deep passion for cooking”. I can assure you that this is no cosy little family business!
4. And finally, they offer full refunds in writing and then fail to comply with their own refund policy. “Refunds are processed within 7 business days. The refund will be applied to the original method of payment, unless otherwise specified. Please note, depending on your bank or credit card company, it may take additional time for the refund to be reflected in your account”
In summary, I have been in dialogue with this company since early April 2024. After much correspondence (and an offer of refund on this review site), I was notified on 08/05/24 that I had received a refund. On 10th May I was emailed again, “We would like to inform you that we have recently attempted to refund your order, dated May 6th. However, we encountered a problem with your payment processor, which prevented the transaction from proceeding as planned.”. Later that same day, I was told by email, “We are delighted to inform you that we have found an appropriate solution to proceed with your refund.”
I have not received a refund. On Friday 16th May, email said, “We would like to reassure you that your refund will be processed as quickly as possible and will not be cancelled under any circumstances”. How quickly is as quickly as possible?
Enough BS Culinary “Family”.
23 May 2024
Unprompted review
Reply from Culinary Family
Dear Verina Henchy,
We sincerely appreciate your patience and the time you’ve taken to communicate your concerns. We regret that your experience with our company has not met your expectations, and we understand your frustration regarding the refund process.
We would like to clarify a few points regarding your order and our policies:
1. **Product Compatibility and Quality**: While our products are not original Vorwerk Thermomix accessories, they are indeed designed to be compatible with Thermomix appliances. We strive to provide clear descriptions on our website to ensure customers understand they are purchasing Culinary Family brand products. We apologize if this was not clear at the point of purchase.
2. **Company Representation**: Our marketing narrative about being a family-oriented business is genuine and reflects our beginnings and values. We apologize if our portrayal did not resonate with you as intended.
3. **Refund Policy and Processing Issues**: Regarding your refund, we are constrained by the limitations of our payment processors, which do not allow refunds beyond a certain period. Your order, placed over 10 months ago, unfortunately, falls outside of this permissible window, making a traditional refund not feasible through our usual channels. Additionally, the product warranty has indeed expired, which further complicates the ability to process a return.
However, in light of the exceptional circumstances and your dissatisfaction, we are prepared to offer an alternative resolution. We can send you a replacement for the broken part at no cost or provide you with another product from our range, free of charge. This offer is made in good faith, aiming to restore your faith in our commitment to customer satisfaction.
We are here to support you and ensure a resolution that, although not a refund, hopefully offers you a value reflective of your initial purchase. Please contact us directly at contact@culinary-family.info to choose your preferred option or to discuss any further details.
Thank you once again for your feedback. We are committed to improving our service and product offerings based on the insights we receive from our customers. We look forward to the opportunity to resolve this matter to your satisfaction.
Warm regards,
The Culinary Family Team
Great product range with very prompt…
Great product range with very prompt service
16 May 2024
Unprompted review
Reply from Culinary Family
Dear Kate R,
Thank you for your positive feedback on our product range and the promptness of our service. We're delighted to hear that your experience with Culinary Family met your expectations. Our team works diligently to ensure that we provide not only high-quality products but also efficient service, and hearing that we've succeeded in both areas is incredibly rewarding.
Your satisfaction is our top priority, and we appreciate you taking the time to acknowledge the efforts we put into our work. Thank you for choosing Culinary Family, and we look forward to serving you again in the future with the same dedication and efficiency.
Warm regards,
The Culinary Family Team
Food in a flash
The smartslice make cooking easier because grating and slicing ìn done in a flash, with consistency, and speeds up the pretime and allowing for faster cooking.
16 May 2024
Unprompted review
Reply from Culinary Family
Dear Casey Cernobori,
Thank you for sharing your positive experience with the SmartSlice! We are thrilled to hear that it has made cooking easier and more efficient for you, allowing you to grate and slice quickly with consistent results. At Culinary Family, our goal is to create products that enhance the cooking process by reducing preparation time, so you can enjoy your meals faster and with less effort.
Your feedback is very much appreciated, as it motivates us to continue developing products that help our customers spend less time in the kitchen and more time enjoying their creations. Thank you for choosing Culinary Family, and we look forward to continuing to support your culinary adventures with our innovative solutions.
Warmest regards,
The Culinary Family Team
Reply from Culinary Family
Dear Tufan Chakir,
Thank you for your kind words regarding our product and the communication you've experienced with our team. We're delighted to hear that you are pleased with the quality of the product and that our communication has stood out to you as fantastic. At Culinary Family, we strive to ensure not only that our products meet high standards but also that our customer service is responsive, helpful, and effective.
Your feedback is greatly appreciated as it reinforces our commitment to maintaining excellent customer relations and continuing to deliver great products. Thank you for choosing Culinary Family, and we look forward to serving you again in the future.
Warmest regards,
The Culinary Family Team
Fast and Kind!
Culinary Family were quick to reply to my emails and kind in their responses. Shipping out my purchase was within a couple of days of making an order. Happy to do business with them again.
10 May 2024
Unprompted review
Reply from Culinary Family
Dear Barbara Wilk,
Thank you so much for your kind words and for sharing your positive experience with us. We're delighted to hear that you found our customer service responsive and considerate, and that your order was shipped promptly. At Culinary Family, we strive to provide not only quality products but also exceptional service, and it's wonderful to know that we met your expectations.
We're thrilled that you would consider doing business with us again, and we look forward to the opportunity to serve you in the future. Your satisfaction is our top priority, and feedback like yours motivates us to continue our efforts in delivering an excellent customer experience.
Thank you again, Barbara, for choosing Culinary Family. We appreciate your support and are here whenever you need us.
Warmest regards,
The Culinary Family Team
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