The 5 stars are down to one individual who is an asset to Culligan. Without her support, persistence and commitment to doing what she said she would do, this review would have been the opposite. Harde... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Union and company's H&S officer. The machine was inspected and found to have a leak during a routine sanitisation, which could pose a scalding and/or electrical risk. I was immediately informed, as wa... See more
Company replied
We were visted by a Christopher Thompson and he was honestly a delight. Thorough and informative service, personable, funny, friendly, and all round great at the job he came to do. Happy to have him... See more
Company replied
A query which had proved to challenging for others within the company was resolved inside 30 minutes following a phone call with Amy BENNETT. She set a fine example and owned the problem and resolve... See more
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Company details
- Bottled water supplier
- Drinking-Water Fountain
- Hot water system supplier
- Office equipment supplier
- Office supplies shop
- Water Filter Supplier
Written by the company
Culligan UK provides innovative and high-quality water solutions to homes and businesses across the UK. The company offers a wide range of products designed to address various hydration-related challenges. These include drinking water systems such as bottled and bottle free watercoolers, water softeners, filtration systems, and more. In addition to our product offerings, Culligan UK prioritises customer satisfaction and provides comprehensive service, including installation, maintenance, and regular filter changes. Our service technicians are highly trained and equipped to ensure optimal performance and longevity of the equipment. Our mission is to provide better, sustainable drinking water for everyone – at home, at work, or on the go.
Your water provider - at work, at home, on the go.
Written by the company
- We offer a full range of hydration solutions to suit you.
- Culligan UK is known for its commitment to providing high-quality drinking water solutions, exceptional customer service, and promoting the importance of clean and healthy hydration.
Contact info
Culligan (UK)Ltd, Trafalgar House, Trafalgar Business Park, Dereham, Norfolk, NR191JG, United Kingdom
- 0333 600 1845
- customerservice.cuk@culligan.co.uk
- culligan.co.uk
4.6
Excellent
12k reviews
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This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
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Took over a week for them to come and…
Took over a week for them to come and sanitise our machine.
Thanks to Stefan Homer for his help
18 June 2026
Unprompted review
Reply from Culligan UK
Hi Tracey,
Thank you for your feedback.
I am very sorry to hear about the issues you experienced regarding the engineer visit for the servicing of your unit. While I am pleased to hear that Stefan was able to assist and resolve the issue for you, this is not the level of service we strive to provide, and I apologise for the inconvenience caused.
We would appreciate the opportunity to look into this matter further. Please could you contact us at Customervoice.CUK@culligan.co.uk, quoting your Trustpilot review so that we can investigate and address your concerns fully.
We look forward to hearing from you and thank you for bringing this matter to our attention.
Kind regards,
Hardeep
Customer service team
Kam was extremely helpful and a real…
Kam was extremely helpful and a real pleasure to speak to.
17 June 2026
Unprompted review
Reply from Culligan UK
Good morning,
Thank you for your kind feedback.
We’re delighted to hear that Kam was so helpful and a real pleasure to speak with. Providing friendly customer support is what we aim to achieve, so it’s great to know that Kam delivered precisely that.
We will make sure your lovely comments are passed on to Kam; he will be very pleased to receive your recognition.
Kind regards,
Chris
Customer Service Team
Leo was very helpful
17 June 2026
Unprompted review
Reply from Culligan UK
Good morning,
Thank you for your feedback.
We’re pleased to hear that Leo was very helpful. Providing good customer support is something we always strive for, so it’s great to know this was reflected in your experience.
I will make sure your kind comments are shared with Leo; he will be glad to know his help is appreciated.
Kind regards,
Chris
Customer Service Team
Carl Castle visited our site again…
Carl Castle visited our site again today delivering water. Always very professional and friendly, he is so helpful and nice. Would recommend to anyone.
17 June 2026
Unprompted review
Reply from Culligan UK
Good morning,
Thank you for your wonderful feedback.
It is great to know that Carl continues to provide such professional, friendly, and helpful service during his visits. It’s fantastic to know that his positive attitude and dedication have made such a strong impression.
Your recommendation means a great deal to us and we will be sure to pass on your kind words to Carl; he will be happy to receive your praise.
Kind regards,
Chris
Customer Service Team
Anthony Phillips
Anthony Phillips. Excellent service engineer. Helpful and attentive. Best part of Culligan is Anthony and without him making up for the administrative side of culligan we would look for a new supplier. He deserves praise for his customer service and care
17 June 2026
Unprompted review
Reply from Culligan UK
Good morning,
Thank you for taking the time to share your feedback.
We’re delighted to hear that Anthony provided you with such excellent service and has made a positive impact. His helpful and attentive approach truly reflects the level of care we aim to deliver to all of our customers.
We appreciate your honest comments regarding the wider experience. Feedback like this is incredibly valuable, and please be assured that your concerns regarding the administrative side will be shared with the relevant teams for review and improvement.
Anthony’s dedication and customer service will certainly be recognised; we will ensure your kind words are passed on to him.
Kind regards,
Chris
Customer Service Team
We had a lovely delivery today and Dean…
We had a lovely delivery today and Dean Creasey was really helpful in helping installing new water coolers
5 star rating
17 June 2026
Unprompted review
Reply from Culligan UK
Good morning,
Thank you for your kind feedback.
We’re delighted to hear that you had a lovely delivery experience and that Dean was so helpful during the installation of your new water coolers. Providing a smooth and supportive service is our aim, so it’s great to know Dean delivered this for you.
I will make sure that your comments are passed on to Dean; he will be glad to know how much he is appreciated.
Kind regards,
Chris
Customer Service Team
Harassment, terrible customer service, will let you down
By far the worst provider I've had to deal with. Quoted and sent contracts for a series of short term hire events around the UK. Deliveries regularly late, pickups not carried out on time. And then to top it off the contract they'd agreed to for Northern Ireland wasn't fulfilled because they had no depot in NI or ROI, despite assuring me on the phone that they did.
Since closing my account in 2022 after they collected all items and we paid all invoices, they have repeatedly threatened to take me and the company I work for to court. I have had roughly two dozen phone calls from them since, including calls to "see if you need any more water", calls to "arrange services of your coolers" which we don't have, and also to apologise for their multiple errors and their treatment of me and the company I work for.
November 2025 I received a phone call confirming that my account has been closed and all of my contact information deleted from their system. Despite this, I still receive monthly phone calls to "confirm my company's contact details".
Avoid avoid avoid - they will let you down and harass you. Beyond a joke.
16 June 2026
Unprompted review
Reply from Culligan UK
Hi Mark,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and apologise for the frustration and inconvenience this situation has caused.
We understand your concerns regarding the delivery and collection issues you experienced, as well as the confusion surrounding the Northern Ireland service arrangements. We appreciate how disappointing it must have been when the service provided did not meet the expectations that had been set.
We are also sorry to learn of the difficulties you have experienced since your account was closed, particularly regarding the continued contact and the impression that your details had not been removed as previously advised. We recognise how frustrating this must be and understand why this has impacted your view of our company.
We take comments such as these very seriously and would welcome the opportunity to investigate the matters you have raised, including the ongoing contact you have received. Please contact us directly with your company details so that we can review your records thoroughly and ensure any necessary action is taken.
Thank you for bringing these concerns to our attention. Feedback such as yours helps us identify areas where we need to improve and strengthen our processes.
Please would you get back to us on this email, Customervoice.cuk@culligan.co.uk, please reference the review. I look forward to hearing from you.
Kind regards,
Hardeep
Customer service Team
Customer Service non-existent
Customer Service non-existent. For re-occurring issues and the worst/slowest customer service processes I've ever come across in any company.
Expressed my issues multiple times and have been told multiple times that the 'Head of Retention' will call me within the hour. A week later that still hasn't happened.
The last issue I had, I had to contact multiple Heads of Service on Linkdin to get a response to my issues. Eventually one of them helped address my issues.
The customer service team are literally pointless to talk to and always have been.
16 June 2026
Unprompted review
Reply from Culligan UK
Hi,
Thank you for taking the time to leave your feedback. We are very sorry to hear about your experience and sincerely apologise for the frustration this has caused.
It is particularly disappointing to learn that you felt your concerns were not addressed despite raising them on multiple occasions. We understand how frustrating it must have been to be advised that a callback would be arranged and then not receive the communication you were expecting. This is not the level of service we aim to provide.
We are also sorry to hear that you felt you had to seek assistance outside of our normal customer service channels to get a resolution. While we are pleased that your issue was eventually addressed, we recognise that this should not have been necessary.
Your comments regarding our communication and response times have been noted and will be shared with the relevant teams for review. Feedback such as yours is invaluable in helping us identify where improvements are needed. We do apologise once again.
Kind regards,
Hardeep
Customer service Team
Sharbina is a credit to Culligan
Minor error on our invoice, but a quick call to Sharbina sorted everything out. She was very polite and helpful, and resolved my query quickly. Extremely good customer service.
16 June 2026
Unprompted review
Reply from Culligan UK
Good morning,
Thank you for your feedback.
We’re pleased to hear that your invoice query was resolved quickly and efficiently. It’s great to know that Sharbina was polite, helpful, and able to sort everything out for you with just a quick call.
We’ll be sure to pass your kind comments on to Sharbina; she will be pleased to know her support was gratefully received and appreciated.
Kind regards,
Chris
Customer Service Team
Reply from Culligan UK
Good morning,
Thank you for your feedback.
We’re pleased to hear that you had such a positive experience and found our team member to be cheerful, pleasant, and knowledgeable. Providing friendly and confident service is something we aim to achieve.
We will be sure to share your kind comments with the team. They will be pleased to receive your recognition.
Kind regards,
Chris
Customer Service Team
Great service and Dean is always polite…
Great service and Dean is always polite and happy to help with anything we need 😊
16 June 2026
Unprompted review
Reply from Culligan UK
Good morning,
Thank you for your kind feedback.
We’re glad to know that you consistently receive great service from Dean and that his polite and helpful approach makes such a positive difference. It’s always encouraging to know when our team members go the extra mile to support our customers.
We’ll be sure to pass your lovely comments on to Dean; he will glad to know how much his efforts are valued.
Kind regards,
Chris
Customer Service Team
Carl Castle delivered our water this…
Carl Castle delivered our water this morning and fully explained the new on line ordering system with a handy QR code too
16 June 2026
Unprompted review
Reply from Culligan UK
Good morning,
Thank you for your feedback.
We’re delighted to hear that Carl provided such a positive experience during your delivery. It’s great to know he took the time to clearly explain the new online ordering system and share the QR code to make things even more convenient for you.
We’ll be sure to pass your kind comments on to Carl; he will be very pleased to hear your feedback.
Kind regards,
Chris
Customer Service Team
A nightmare to have water delivered
Adding a new location to my existing accounts have proven to be a nightmare. After 3 months of adding this new location, only a water dispenser and initial 3 bottles of water were supplied. All subsequent orders of water have never been delivered. In fact, Culligan is so desperate for revenue that they placed all of my accounts on automated water ordering without my permission and invoices me as if I am a bottomless well. Excessive water bottles were delivered which occupied spaces in my shops causing health and safety issues. When I asked for all automated water orders to be stopped, I continue to receive delivery notification of water, I have had to contact customer services so many times distracting me from running my business. The water I ordered whether via email or via phone to a location I needed was never delivered, in fact they attempted to deliver to all sorts of location other than one location that needed water. Then when I queried, Culligan said they could not find the location post code but strange that Culligan is able to invoice me for that post code. Culligan customer service agents are all staffed by foreign workers. None of them follows through a query from start to finish. They like to jump in at any points. So 1 query may be dealt with by many agents, it is no wonder none of my query gets resolved.
Before you sign up with Culligan, I suggest you think twice. Hopefully your experience will be better than mine.
16 June 2026
Unprompted review
Reply from Culligan UK
Hi ,
Thank you for taking the time to share your feedback. We are very sorry to hear about the difficulties you have experienced while adding your new location and managing your account.
We understand how frustrating it must have been to deal with repeated delivery issues, unwanted stock, and the time spent chasing updates when your focus should be on running your business. This is not the level of service we aim to provide, and we sincerely apologise for the inconvenience caused.
We are particularly concerned by your comments regarding water deliveries, account management, and the communication you have received. We appreciate that having multiple contacts involved can make it difficult to reach a resolution, and we are sorry if this has been your experience.
We would welcome the opportunity to investigate these issues fully, including the delivery errors, automated ordering concerns, and the problems you have encountered with your new location.
Please would you get back to us on this email, Customervoice.cuk@culligan.co.uk, please reference the review. I look forward to hearing from you.
Thank you again for bringing these concerns to our attention. Your feedback is invaluable in helping us identify where we need to improve.
Kind regards,
Hardeep
Customer service team
Was visited today by David A Davies…
Was visited today by David A Davies from Culligan water.
I am incredibly impressed by his friendliness, professionalism and efficient service.
Obviously David enjoys his job answering any question I had and just a lovely chat in general.
An absolute asset to your company.
Give that man a raise!!!
15 June 2026
Unprompted review
Reply from Culligan UK
Good morning,
Thank you for your fantastic feedback.
We’re absolutely delighted to hear about your experience with David. It’s wonderful to know that his friendliness, professionalism and efficiency has made such a positive impression, and that he took the time to answer your questions while making the visit enjoyable.
Comments like yours reflect the high standards we strive for. We could not agree more; David is a real asset to our team. We will be sure to share your kind words with him in recognition of his outstanding work.
Kind regards,
Chris
Customer Service Team
Exceptional service and really goes out…
Exceptional service and really goes out his way to make nothing but perfection.
15 June 2026
Unprompted review
Reply from Culligan UK
Good morning,
Thank you for your feedback.
We’re delighted to hear that you received such exceptional service. It’s especially rewarding to know that our team member went above and beyond to ensure everything was completed to the highest standard.
Providing a seamless and high-quality experience for our customers is always our aim, and your comments are greatly appreciated. We will be sure to share your kind words with the team in recognition of their dedication.
Kind regards,
Chris
Customer Service Team
Carl call to the office to pick up a…
Carl call to the office to pick up a unit from an other customer and I spoke to him about the situation with my Oder he said he would sort it out for me within an hour he was back to install the unit for me thanks Carl
15 June 2026
Unprompted review
Reply from Culligan UK
Good morning,
Thank you for your wonderful feedback.
We’re delighted to hear about the excellent service you received from Carl. It’s fantastic to know that he took the time to listen to your situation and acted so quickly to resolve the issue for you.
Going above and beyond to support our customers is something we take pride in; your comments truly highlight Carl’s dedication and commitment to great service. Naturally, we will be sure to share your kind words of appreciation with Carl.
Kind regards,
Chris
Customer Service Team
Always a pleasure when Culligan attend…
Always a pleasure when Culligan attend to carry out a service for us. Dean Creasey today was great, very friendly and super helpful.
15 June 2026
Unprompted review
Reply from Culligan UK
Good morning,
Thank you for your kind feedback.
We’re pleased to hear that you consistently have a positive experience when our team attends and that this was reflected when Dean provided such friendly and helpful service during his visit.
It’s always our aim to deliver a professional and friendly customer service. As Dean provided this, we will make sure that your appreciation of his efforts are passed on to him.
Kind regards,
Chris
Customer Service Team
Carl castle delivered our water for us
Carl castle delivered our water for us, very friendly guy, very efficient and great customer service! Thank you Carl!
15 June 2026
Unprompted review
Reply from Culligan UK
Good morning,
Thank you for your lovely feedback.
We’re pleased to hear that Carl delivered such friendly and efficient service, along with great customer care. It’s always encouraging to know when our team members leave a positive impression.
Your kind words will be shared with Carl; he will be happy to learn he has made such a positive impression in light of his excellent work.
Kind regards,
Chris
Customer Service Team
Stephen W
Stephen W. not only delivered the water with a smile, as always, but also repaired broken taps on the cooler. Outstanding service!
15 June 2026
Unprompted review
Reply from Culligan UK
Good morning,
Thank you for your kind feedback.
It is great to hear about the outstanding service you received from Stephen. It’s great to know that he not only delivered your water with his usual friendly attitude, but also ensured that the taps were repaired.
Providing helpful, reliable, and friendly service is our goal; your comments are a fantastic reflection of this. We will be sure to share your kind words with Stephen. He will be happy to receive your kind praise.
Kind regards,
Chris
Customer Service Team
Reply from Culligan UK
Good morning,
Thank you for your feedback.
We’re delighted to hear that you received such great and friendly service from Dean. We take pride in delivering a positive experience, and it’s always wonderful to know when our team is making a difference.
Your kind comments will be shared with Dean in recognition of his excellent service.
Kind regards,
Chris
Customer Service Team
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