Cult Kits Reviews 213

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the excellent quality of the products, particularly the football shirts, which often exceeded expectations and were described as authentic and special. Customers also frequently highlighted the exceptional service, noting the easy buying process, smooth communication, and professional approach. The delivery service received high marks for being fast, efficient, and well-packaged, with many appreciating the care taken in presenting the items. The company's amazing selection of unique shirts was also a significant draw, making it a recommended choice for collectors and enthusiasts. However, some people mentioned occasional issues, such as receiving a shirt that was not as advertised or experiencing longer delivery times than promised. Despite these minor concerns, the company often resolved problems efficiently, sometimes even offering bonus gift codes for the inconvenience.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with the quality of... See more

Quality

Reviewers highlight positive aspects of quality, with many customers praising the fantastic and great quality... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting fast and smooth shipping,... See more

Order

Users describe positive interactions with order, with many reviewers expressing satisfaction with the overall... See more

Service

Consumers find service to be positive, with many reviewers describing it as super, exceptional, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent company to buy from for any football shirt collector or enthusiast. They have an amazing selection of European and South American shirts, as well as from other world countries. I have be... See more

Company replied

Rated 5 out of 5 stars

Bought loads of shirts from here. Only once did I receive one shirt that was not as advertised, but the process to resolve the issue was effortless. Was offered a full refund but instead I returne... See more

Company replied

Rated 5 out of 5 stars

Order a shirt that was shipped to a wrong address by Royal Mail. They returned it but most likely got lost in the process. Contacted their support team and after some time of waiting for the parcel to... See more

Company replied

Rated 5 out of 5 stars

I had some issues with additional taxes that needed to be paid. After reaching out to their help desk, Cult Kits provided me with an excellent solution. On top of that, I have recieved the products in... See more

Company replied


Company details

  1. #212 of 617 best companies in Clothing Shop
  2. #23 of 50 best companies in Football shop

Written by the company

Welcome to Cult Kits, the destination for authentic vintage football shirts, retro soccer jerseys, original match-worn kits, and rare classic football shirts from around the world. Whether you're hunting for a classic Premier League jersey, a 90s international shirt, or a throwback from your favourite club, we stock thousands of original and 100% authentic football shirts for true collectors and casual fans alike. Explore our carefully curated drops with new shirts added daily at 6PM via The Daily Drop. From iconic World Cup kits to rare club issue shirts, Cult Kits is the trusted source for vintage football fashion and nostalgia. To put it simply, Cult Kits is 'the' vintage shop for football fans to find their favourite shirts & jerseys. Just sit back and browse the collection, whilst wallowing in some nostalgia. We are trusted sellers of authentic classic football shirts from all over the world, based in Swindon, UK.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

213 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Received outstanding customer service even before buying a jersey

I reached out to Cult Kits needing help with items from a different storefront and not only was David very quick in responding to my messages - which itself required some urgency - he was also exceptionally kind and helpful with the matter. And as the title said, it was even before becoming a customer!

Cult Kits is THE place I will return to as I keep searching for my Walter Zenga Internazionale jersey.

9 January 2025
Unprompted review
Cult Kits logo

Reply from Cult Kits

Thanks so much for the review, it's really appreciated. We look forward to taking care of your next order very soon.

Rated 5 out of 5 stars

If 'cult' is supplying hard-to-find…

If 'cult' is supplying hard-to-find football jerseys, in this case without the horrible compulsory (in the high street) sponsor's ad on the chest then this is a cult I could get into.

8 January 2025
Unprompted review
Cult Kits logo

Reply from Cult Kits

Thanks, Johnnie. We really appreciate this, hopefully we see you back again soon.

Rated 5 out of 5 stars

Excellent as described

The quality of the products is excellent. The jerseys are in the condition as described in the shop. The items are delivered freshly washed to your home within a timeframe that is completely reasonable for an EU import from the UK (about 1-2 weeks). The customer service is also friendly and quick to assist with any issues or refunds.

17 December 2024
Unprompted review
Rated 5 out of 5 stars

Cult Kits Rocks❣️⚽️

My son has played soccer since he was young and just finished his first year playing pro with the Michigan Stars in the NISA league.

I found out about Cult Kits and their mystery boxes from my son. I have purchased one for my son and his best friend for the past several years. It is tradition to get together with them for brunch over the holidays and I give them their Mystery Boxes. They are 23 now and still get completely excited about the contents❣️

I didn’t see the mystery boxes on the web site and was worried they weren’t going to sell them. I contacted Cult Kits and received a response the same day!

More impressive, is the fact that someone from Cult Kits contacted me to let me know that the Mystery Boxes were listed on the site and ready for purchase.

Well done, Cult Kits. Thank you for allowing me to keep this tradition alive with my son and his best friend. You have no idea how much this means to a mother❣️

Happy Holidays❣️

9 December 2024
Unprompted review
Cult Kits logo

Reply from Cult Kits

Thank you for your kind words. Have a great Christmas.

Rated 5 out of 5 stars

Awesome customer service

Awesome customer service: I forgot to put the promo code they were offering in my order. I sent an email and within 12 hours, it was all sorted for me. Brilliant.

2 December 2024
Unprompted review
Cult Kits logo

Reply from Cult Kits

Thank you for your kind words, Andy. We hope to see you back again soon!

Rated 3 out of 5 stars

Shipping Service

I ordered a t-shirt about 2 weeks ago, besides the fact that the trackers are pitiful and did not give the exact location of the package even 1 time.
Today it arrived and I was at home, no courier rang, when I left I found in the box a notice of non-delivery because no one was home (I was there and they didn't even buzz!!!).
This evening I check on the courier site and it is reported that the package was not delivered because it was too bulky, A T-Shirt PACKAGE INGOMBRATING ?!?!?!
SHIPPING SERVICE COMPLETELY TO BE REVIEWED.
I had already bought from them and they had a different shipping service that worked, what happened? Why did they switch to such poor service ?!!!

26 November 2024
Unprompted review
Cult Kits logo

Reply from Cult Kits

Hello – thank you for your review.

We are very sorry to hear that you have endured a poor delivery service. Whilst we can not control a couriers method and actions during shipping, we do review the shipping services we offer at checkout. For customers who experience issues regarding the delivery of their order, we do encourage them to email us when any issue occurs so that we may assist them as best we possibly can, to rectify any issues. You can do so by emailing info@cultkits.com if you have not already done so.

Rated 5 out of 5 stars

Great Shop!

Excellent company to deal with, very efficient and obliging! Can't fault Cult Kits!

20 November 2024
Unprompted review
Cult Kits logo

Reply from Cult Kits

Hello Ross. Thank you for the review and the generous Trust score! We look forward to seeing you back in the store again very soon.

Rated 5 out of 5 stars

I love Cult Kits

I love Cult Kits. They are truly legit and authentic, and I had no issues at all with the quality of the kits that I bought. They have so many different kits and I love their daily drops. Their customer service is just super solid. They have been so responsive to my emails in solving my queries and needs. They are now my only go-to for the classics. Keep it up Cult Kits, you guys rock!!!

20 November 2024
Unprompted review
Cult Kits logo

Reply from Cult Kits

Hello Jeff. Thank you for your kind words, we truly appreciate it. Looking forward to helping you with your next order(s) and thank you for all your support.

Rated 3 out of 5 stars

Brazil jersey looks used

Hi I recently bought the 2002 Brazil jersey medium sized with no name on the back for 93 dollars and it came smelling like deodorant, armpit marks on the armpit area and dark spots on the back that won’t come off which leads me to believe that it came used and also it had scratch marks on the back. I would like to recover the 93 dollars that I payed

5 November 2024
Unprompted review
Cult Kits logo

Reply from Cult Kits

Hello Joao. Thank you for your review and for bringing this to our attention.

So that we may resolve this matter swiftly and ensure your refund is processed accordingly, please can I ask you to email our product team at info@cultkits.com ? We hold ourselves to high standards when it comes to the quality of the products we list. Therefore if a product has not been listed correctly/or has information missing we will always rectify that matter.

Many thanks in advance.

Rated 5 out of 5 stars

Great customer service

Great customer service. And prompt replies to emails.

9 October 2024
Unprompted review
Cult Kits logo

Reply from Cult Kits

Thanks for your review, Jason. We look forward to assisting you again in the future.

Rated 5 out of 5 stars

Great selection, great price

Great selection, the daily emails are always appreciated and how I pay attention to what I may want.

Shipping is as fast as it can be from the UK to the USA, and my items always arrive packaged well.

The quality and condition are always as described and well photographed, always super happy with my purchases

6 August 2024
Unprompted review
Rated 5 out of 5 stars

a great Cult for all football Kits

David Jones over at Cult Kits is an excellent communicator who responds to messages in a timely manner to ensure confidence when you buy.
since purchasing my first jersey (2001 Mallorca "Eto'o" size L) from them way back on April 11th, which was 100% AUTHENTIC and as described, i would definitely recommend seller to others and buy from them again. they have NEW STOCK DAILY from a wide range of different brands, players, clubs, and international countries. a must for any football looking for shirts to collect or wear!!

-Wilfried

9 April 2024
Unprompted review
Rated 5 out of 5 stars

highly recommend

Placed an order for 2 shirts - both arrived in top condition and promptly. Couldn’t be happier.

Sent an email and received a very quick reply.

Absolutely recommend for any kit collectors!

17 July 2024
Unprompted review
Rated 5 out of 5 stars

Millwall 1986-87 3rd shirt

It's the first time I have bought a football shirt from Cult Kits and it certainly won't be the last.
I received my shirt this morning, four days after my purchase, it was well packaged and the shirt is in excellent condition as described.
I had a few questions about the shirt and requested a couple more pictures, Mr David Jones who I was dealing with couldn't have been more helpful, he has been an absolute pleasure to deal with, thank you David.
I highly recommend Cult Kits, I have already recommend them to my friends.
Fantastic company.

5 July 2024
Unprompted review
Rated 5 out of 5 stars

Great selection and amazing customer service

Cultkits has a great selection for used and even brand new vintage shirts. The exact out to pit measurements weren’t on the product description and I wasn’t sure if those changed in almost 20 years, so I contacted them and received an email in 5 minutes that they will send the exact measurements for 3 shirts I was interested in. Once purchased the shirt was sent out next morning to arrive 2 days after placing the order. One of the best customer service experiences I’ve had with an independent online shop! I can highly recommend shopping with them and I am sure when the right shirt will hit their shop I will too. Thanks so much Cultkits!

9 June 2024
Unprompted review
Rated 5 out of 5 stars

Good kits, better customer service

Have purchased lots pf kits from Cult Kits in the past all have been great quality authentic kits.
Recently i purchased a kit that had a manufacruring defect causing all the sponsors to come off in a wash that was in accordance with care instructions on the tag. The kit arrived sealed bnwt so there would have been no way for them to know of this. Upon contacting them, even outside of the eligible return period it was one of the most seamless customer service encounters i've had, and have since recieved a full refund.

TL:DR: Good kits, better customer service :)

2 June 2024
Unprompted review

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