Collage Shoes Reviews 

I have purchased 2 pairs of shoes from this brand and I love! the designer shoe at a very reasonable price. Super comfortable, fast shipping and the customer service was great. I had a couple questions about sizing and my email was answered quickly.

First, the quality and comfort of the shoes is amazing for the price point. I absolutely LOVE the style of shoe I picked out! I ordered 0.5 size up for a mule, and they were not only comfortable but GORGEOUS as well! The pvc does not dig into your toes and it was soft and pliable just like leather. The insole has a nice cushion on the bottom. The heel was also in the perfect location for walking/standing for a long period of time. Second, Cult of Coquette has amazing customer service. I was flying into DC for an event on very short notice and was not able to find the shoes I wanted before I left. I ordered these and had them sent to my hotel in DC via overnight shipping the before I flew out. I followed up with customer service and they were so sweet! They made sure my note about the event date was included and that my item arrived at the hotel on time. I appreciate their team so much for going the extra mile for my first purchase. I will absolutely buy more shoes from them, both for daily wear and for events.

I just checked my closet and realized that I own 7, yes 7 pairs of Cult of Coquette shoes and I am obsessed with every pair. But more than the quality of the shoes and the fact that they are vegan, their customer service are top notch! I recently reached out with an obscure request and not only did they respond and acknowledge said request, they followed up within 24hrs with a resolution! I love, love, love this company! High quality products, fabulous styles and stellar customer service.

Wow, after reading the other reviews I feel like my experience was not unique. I had a terrible experience with this company, the owner and the product. The owner refused to offer a refund for the returned product and was extremely rude throughout the entire process. Additionally, the shoes were extremely uncomfortable. I could not recommend this place any less

No refund and terrible customer service overall. I've never had a more rude reply from a company before. It's unfortunate because I would like to support vegan companies and this poor experience is disappointing to say the least. Would not recommend this company, unfortunately.

I am extremely disappointed with my recent return experience with Cult of Coquette. I returned a pair of shoes and received a credit, but I requested a refund instead. Unfortunately, the email exchange that followed felt unprofessional and frustrating. A positive customer experience is essential to the success of any business & this one let itself down.

Below is a copy of the correspondence with "customer service", I'll let you be the judge.
>>>>>

"Saying things like "would you be proud of this interaction if it was posted online as a review" is a threat. You are threatening to repost a private conversation to intimidate us into doing what you want.

Telling us our response is "irrelevant" just because it's not what you want to hear, is rude, and speaks more to anger issues than any response we have given you.

We've delivered exceptional customer service and been very kind and accommodating to you.

We accepted this last return outside the return window. We easily could have refused to accept the return and we would be within our rights with the posted return policy of 14 days.
If you recall, we also gave you a gift card in the amount $25 after you missed a sale and wanted an $11 refund.

Hopefully your new order is up to your standards and you enjoy your shoes.

On 06/25/2024 4:58 PM MST (I) wrote:
I have never once threatened you & accepted your position several emails ago. But it seems your customer service attitude says absolutely everything I need to know about your company. Sub-standard. A pity.

I have already btw placed another order.

I would highly recommend yoga, meditation, therapy - something is off with your anger borderline rage in response.
>>>>>
On Jun 25, 2024, at 4:56 PM, cultofcoquette wrote:
Hi

You are welcome to do whatever you like.
I know you think continuing to threaten us will make us give you what you want, but this is the policy, and if is your responsibility.
Every store has return policies and they can not be broken because a customer demands it changes or makes threats.

You can post this and the previous messages wherever you like.

We won't be continuing to go back and forth with you.
>>>>>>
06/25/2024 4:42 PM MST (I) wrote:
would you be proud of this interaction if it was posted online as a review?
>>>>>>
On Jun 25, 2024, at 3:37 PM, cultofcoquette wrote:
Hi ,

I'm not sure where you have seen a return policy on a product page, that is not at all common or required.

As the customer, you are not in a position to dictate our policy or how we run the business.

This is the policy. It is clearly posted on the returns page and the FAQs page, where it belongs.
It is the customer's responsibility to read it, if you did not do that, it does not mean now the policy can be changed for you.

Your return was received and we issued a gift card/store credit.
You can use it yourself or gift it or sell it to someone else. Those are the options.

On 06/25/2024 2:10 PM MST (I) wrote:

Your justification for why you have the policy is irrelevant. It should be stated on the product page.
>>>>>>
On Jun 25, 2024, at 2:01 PM, cultofcoquette wrote:
Hi

I am sorry if there was any misunderstanding. All stores (online and brick and mortar) have different return policies, it is the customer's responsibility to read the policy before ordering.

We do have fast returns, that means we send the exchange quickly. Returns mean we do accept the product back, it is not final sale, a refund means we give the original payment back, which is not our policy.

It's not very rare, so I would definitely suggest reading the policies of other stores before ordering as well, some charge restocking fees, some charge for returns, some only do final sales, it varies. Returns are extremely costly for retailers, and so we have to have some limitations in order to still offer free shipping and competitive pricing, while still staying in business.

At this time we are unable to break the policy, but the credit will not expire and we actually have quite a few new styles arriving in the next couple weeks.
>>>>
On 06/25/2024 1:56 PM MST (I) wrote:

Nobody would ever assume this policy as it is extremely rare in the US & it is not stated on the product page which it should be. It says “fast returns”. I’m not happy about this. Please reconsider?
>>>>
On Jun 25, 2024, at 1:42 PM, cultofcoquette wrote:
Hi

At this time we do not offer refunds, but our store credits do not expire, we get new items every 4 weeks and the credit is transferable.

For more info on our return policy, please see link below: