CUMA Skincare Reviews 150

TrustScore 2.5 out of 5

2.5

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Review summary

Created with AI, based on recent reviews

Evaluating 152 reviews, most reviewers were unhappy with their experience overall. Many customers found the products ineffective, noting no visible changes or even worsening conditions like increased wrinkles. There were also frequent complaints about the product quality, with items arriving hard, dry, or difficult to apply. A significant number of people reported issues with their orders, including non-receipt of products and long delivery times. The refund and return policies were a major source of frustration for many, with customers finding it nearly impossible to get their money back due to complex conditions, requirements to pay for expensive international shipping to China, or outright ignored requests. Conversely, a small portion of people were satisfied with the products, experiencing positive results like improved skin confidence and reduced fine lines, and some also praised the customer service for promptly processing refunds or correcting order mistakes.

What people talk about most

Product

People report ambiguous experiences with the product. Many customers express significant dissatisfaction,... See more

Quality

Users describe ambiguous interactions with quality. Many customers express disappointment, reporting that... See more

Refund

Reviewers mention negative feedback about refund. Many customers report significant difficulties in obtaining... See more

Return policy

Clients share negative opinions on the return policy, with many reviewers expressing strong dissatisfaction... See more

Order

Customers had ambiguous experiences with order. While some reviewers reported positive interactions, such as... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Well, to advertise it works in minutes is a bit of an exaggeration. I have tried for a week and nothing. Any decent moisturizer can hydrate, this does but no reduction in puffiness. I knew better t... See more

Rated 2 out of 5 stars

I have been trying to get a hold of a PERSON on customer service. I've had emails with someone but I'm pretty sure they are a robot. My questions are going unanswered regarding returns. All I'm give... See more

Rated 2 out of 5 stars

Be sure to take a picture of your puffy eyes before you start using this product. I have used it, exactly as instructed for 90+ days and have seen no difference in my puffiness. I reached out to ask... See more

Rated 4 out of 5 stars

Maxime has received my order numbers Tracking #'s and as soon as the products are received will follow thru with credit back to my account. Thank you Maxime for keeping a keen eye out for processing... See more


Company details

  1. Beauty supply store

Written by the company

CUMA Skincare creates high-performance skincare powered by unique formulations and trusted ingredients.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

150 reviews

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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Beware

They do not stand behind their guarantee. They have a 90 Day no questions asked guarantee. When I tried to return the product, they would only accept unused items. Beware!

26 June 2025
Unprompted review
Show reviews in all languages. (150 reviews)

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