While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
CUMO London is an African Fashion and Lifestyle brand created to provide contemporary ready to wear African inspired fashion for women. African Fashion, handmade with ethically sourced raw materials from the continent, made from 100% African print fabric and tailored true to size for the ethically conscious and fashion loving woman. We aim to make African clothing easily accessible on the UK high street, our products includes; African print dresses, skirts, blazer, jackets, sleep wear, African print accessories like Shoulder bags, Face mask, Headwraps, Turbans and home accessories like cushion covers, beddings all made in African Ankara wax fabric. Come discover the love for African Fashion at CUMO London.
71, ROUNDHILLS, ROUNDHILLS, EN9 1TD, Waltham Abbey, United Kingdom
3.0
7 reviews
Replied to 25% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
ABSOULTY DISGUSTING. AVOID THIS LADY LIKE THE BLACK PLAUGE. SHE INSULTED ME OVER THE PHONE to talk about how I did not package this item correctly. Believe the reviews when they say she is a true scammer. WILL DO ABSOULTY ANYTHING TO AVOID A REFUND.
I am so sorry, i just want to say it is the first time buying frim Cumo London. I am happy with the customer service from Adra on the chat, So quick lovely and helpful they were considering the Easter period. I ordered and updated my order with no issues as I wanted an African print piece, searching high and low UK company. The dress fits perfectly, comfortably. The head wrap had a tiny bit of fray thread but I am happy with the customer service and purchase. I just need to kjnow how to tie the headwrap, It would be a bonus if we could get a little manual on the different ways of tying it up.I will experiment, looking forward to wear it. Thankyou so much Cumo London. I would love to purchase from you again. If you want an African Piece definately try Cumo London. Measure yourself according to the size guide and treat yourself. That is what I did and it is a happy feeling.
Terrible customer service and attitude, avoid!
Read refund policy carefully and especially the small print to avoid disappointment (it’s not visible at all if you shop from your mobile). The merchant tries to mislead customers with print in red and refuse to refund even unopened items. Communication is terrible too, one has to chase multiple times for a reply. They just ignore. Not recommended.
I purchased items from this store but the wrong item was sent (another item was missing). The item ordered was an XS dress but they sent a S - and later confirmed they actually don’t stock any XS items and put that on their site because their ‘sizes run small’ - admitting that they put wrong and misleading information on their site! But despite returning the wrong item immediately, they wickedly chose to hold on to my funds rather than immediately refund it (claiming it would take 7-10 days to process a refund, and another 15 days to receive the funds). Even now, I’m still yet to receive my funds - despite the error being on their end. Terrible customer service - avoid them like a plague!!
Update - ONLY as a result of this review, they have now ‘processed’ my refund (on a Saturday, despite their previous claims of 7-10 working days). One must wonder WHY they refused to process the refund immediately, despite knowing they made the mistake in the first place, and as someone who is au fait with the workings of online shops, I know this would have taken them a matter of minutes to process! I am also still waiting for a refund of the Return costs. Shocking.
Reply from CUMO London
Thank you for sharing your experience. We’d like to clarify a few details for anyone reading: our collections usually start from size S, and while an XS option was displayed in error at the time of your order, this has since been corrected so future shoppers have clear information.
Regarding your return: we communicated clearly that our refund takes 7-10 working days and your refund has processed in accordance with our return policy. Additionally refund timings vary depending on banks which is usually 2 days to reflect on your account, hence why the funds can take a little longer to reflect, though we understand how frustrating this can feel.
We care deeply about our customers and are always working to refine our processes. For any further concerns, we encourage you to reach us directly at so we can assist personally.
Have always had great service from the company even when I returned a garment one time, no problem.
I wore their blue, silver and black Kimono jacket to an awards ceremony in May and it was stunning
Very poor customer service and rude when it comes to returns. You also pay for your own postage. They also got a stupid policy for 2 weeks return.
I wouldn't recommend anyone one to buy from them.
Amazing quality, speedy delivery and excellent customer service.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
