Place order, within 2 minutes noticed I selected wrong scent, sent email right away according to their guarantees they would reach out with a business day, after almost a week now and ,3 more emails r... See more
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Absolute disgrace 😤 been over 3 weeks waiting for my order, customer service is a joke been 4 days since last time I heard from anyone about my order it was suppose to be delivered on last Saturday b... See more
Company replied
Tried it before the gym because I was curious how it would behave once I started sweating. Surprisingly it stayed put through my entire cardio session without turning weird. The parcel came wrapped pr... See more
Company replied
Not worth the money & not effective. I returned my purchase after 1 day and customer service representative stated the the bottle was open and that a refund can’t be processed. DONT WASTE YOUR MONEY!!... See more
Company replied
Company details
Written by the company
Cupid Fragrances is a revolutionary fragrance brand that offers a unique range of pheromone-infused colognes designed to elevate your attractiveness and boost your confidence. Our scientifically-formulated scents harness the power of pheromones, setting us apart from conventional fragrance brands. Visit cupidfragrances.com to discover a new world of irresistible allure and leave ordinary fragrances behind. Experience the Cupid difference, and let your inner magnetism shine.
Contact info
United States
- hello@cupidfragrances.com
- cupidfragrances.com
Breach of guidelines
I initially placed an order for one…
I initially placed an order for one bottle and entered my credit card information to complete the purchase. During checkout, I was prompted to watch a video encouraging me to upgrade to three bottles for additional savings. I agreed to the offer and proceeded with the purchase for three bottles.
However, once the payment was processed, I noticed that I had been charged for four bottles, totaling approximately $250 CAD, which I did not authorize.
I immediately contacted your support team to request a cancellation and full refund. Instead of processing my request, I received multiple responses offering partial concessions (30% store credit, then 10%, then 20%, and later a suggestion to keep one bottle). I clearly declined each of these offers and reiterated my request for a full refund.
It has now been 6 days, and I have neither received a refund nor any further response from your representative, Vienna.
This is my final request:
Please process a full refund immediately for the unauthorized charge. If I do not receive confirmation shortly, I will have no choice but to escalate this matter through my credit card provider.
14 April 2026
Unprompted review
Reply from Cupid Fragrances
Hi Steve,
Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously.
We understand your concern regarding the additional items and your request for a full refund.
We are committed to helping resolve your concern and would be happy to assist you further.
For us to address your concern further, kindly send us the following information if available (Email, Phone number, Order number, and Name) so we can locate your order.
Again, thank you for your feedback – it’s always helpful as we work to improve.
Kind regards,
Cupids’ Customer Support Team
Don't purchase through Facebook they'll…
Don't purchase through Facebook they'll jack up your bill and then end up charging you for all products. Charged my card $215 then when I got the confirmation of payment I messaged saying edit order and they wrote back saying too late order has been filed an already packaged for shipping and 5 mins hadn't even passed yet from order going through so it was nothing but a scam. Do not purchase through this company!
15 April 2026
Unprompted review
Reply from Cupid Fragrances
Hi Dereck,
Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously, and we apologize for any inconvenience you experienced.
Please note that once an order is processed, changes may no longer be possible due to our fast fulfillment system.
Our support team will be reaching out to you, as we’d love the opportunity to personally look into this and help make things right.
When you have a moment, please feel free to reply directly to that email so we can assist you as quickly as possible. We appreciate your patience and the chance to support you further.
Kind regards,
Cupids’ Customer Support Team
This company is a total scam and I’m…
This company is a total scam and I’m warning everyone to stay away from them. I ordered the 3 bottles bundle pack of cologne and received a 20 dollar bag of ryse coffee with a cupids label. I spent almost a 130 bucks and got coffee. Wtf! Their customer service is a joke, nobody gets back to you and it’s been a week and I still haven’t heard anything back from them. Buyer beware!
13 April 2026
Unprompted review
Reply from Cupid Fragrances
Hi Charles,
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience caused.
We understand how you've felt regarding the incorrect item received. Please be assured that our team has already processed a replacement for your order.
We appreciate your patience and the opportunity to make this right.
Kind regards,
Cupids’ Customer Support Team
No customer support
Place order, within 2 minutes noticed I selected wrong scent, sent email right away according to their guarantees they would reach out with a business day, after almost a week now and ,3 more emails requesting a different scent, no response. This company loves talking your money but has no customer service as the claim. I won't be wasting my money here again. If I even get my item
9 April 2026
Unprompted review
Reply from Cupid Fragrances
Hi Raphael,
Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously.
We understand how important it is to have order issues addressed promptly.
We are committed to helping resolve your concern and would be happy to assist you further.
For us to address your concern further, kindly send us the following information if available (Email, Phone number, Order number, and Name) so we can locate your order.
Again, thank you for your feedback – it’s always helpful as we work to improve.
Kind regards,
Cupids’ Customer Support Team
Unreliable company
Great fragrance and all, but the bottle (Cupid's 3.0) came half empty, the packaging was damaged, and the logo looked like it was just haphazardly sticked on there....+1 star for great smell Though.
I'm from Canada, and I immediately Emailed this company to cancel and refund my order, right after ordering it, seeing how unprofessional their website is, and they responded 12 days later, to my dismay. The product was already in Canada on its way to my doorstep. So I could not get a refund, since they do not refund international shipping. Strategically terrible customer service, with Zero concern for customer satisfaction. Please boycott this company.
13 April 2026
Unprompted review
Reply from Cupid Fragrances
Hi Derek,
Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously, and we apologize for any inconvenience you experienced.
We sincerely apologize for the condition in which your order arrived, including the damaged packaging and partially filled bottle.
Our support team will be reaching out to you, as we’d love the opportunity to personally look into this and help make things right.
When you have a moment, please feel free to reply directly to that email so we can assist you as quickly as possible. We appreciate your patience and the chance to support you further.
Kind regards,
Cupids’ Customer Support Team
I had put in an order on Saturday 4/11
I had put in an order on Saturday 4/11, and due to a keypunch error I had doubled the order. I immediately emailed the company to inform them of the problem. I got a reply the following day stating that they cannot change the order. What kind of BS is that?? They were given plenty of time to correct the issue, but chose not to. Total scam operation
12 April 2026
Unprompted review
Reply from Cupid Fragrances
Hi Kevin,
Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously.
We understand how important it is to have order issues addressed promptly, especially in cases like duplicate orders.
While our system has limitations on modifying processed orders, your feedback is valuable and helps us improve.
We are committed to helping resolve your concern and would be happy to assist you further.
For us to address your concern further, kindly send us the following information if available (Email, Phone number, Order number, and Name) so we can locate your order.
Again, thank you for your feedback – it’s always helpful as we work to improve.
Kind regards,
Cupids’ Customer Support Team
Allergies
I could understand where this may work.If you're on a one on one date like at your house or a car. But if you're outside or in a bar or a restaurant where there's a multitude of smells, forget, it. Also, you need to make sure that you are not allergic to.Any of the ingredients cause it does cause a multitude of reactions from skin to extreme aggression.
11 April 2026
Unprompted review
Reply from Cupid Fragrances
Hi Brian,
Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously.
We also completely agree on the importance of checking for sensitivities, as individual reactions to ingredients can vary.
We are committed to helping resolve your concern and would be happy to assist you further.
For us to address your concern further, kindly send us the following information if available (Email, Phone number, Order number, and Name) so we can locate your order.
Again, thank you for your feedback – it’s always helpful as we work to improve.
Kind regards,
Cupids’ Customer Support Team
No Customer service, smells like a woman's parfum strong scent of sweet vanilla
Company claims customer service who cares. They had no customer service. Only way to reach out is by email. I got the same exact email twice just with a different woman's name on it. I made the order 03/23/26, pretty sure I was scammed, especially after emailing the company and not getting an actual response. I just recieved them today 4/11/26, 20 days later. The site says they ship in 1-2 days and the delivery for standard is 3-5days. They shipped from Arizona I live in Louisiana.
I reached out to them to cancel my order a day after I ordered cause some personal stuff happened where I financially needed all the money I got and some so I was like this wasn't important let me cancel I know it'll take some days to get refunded but alright ill manage. So I reach out via email it clearly is a pre-done email literally has a banner around the font. Saying its already been picked and ready to ship so days go by still nothing. I go onto their website and you can literally put in your info for your order and see the process it hadn't even been picked yet and this is now 7 business days after my initial purchase 9 days since my email to cancel and refund.
So I screen shot all of it, the process, their website where it says 1-2 days shipment, and the 3-5 day delivery. And emailed them again. 2 days later I get the same exact email saying your orders been pulled we cant deliver the same exact email as the 1st one but with a different females name. I just gave up accepted I probably been scammed. Luckily they did come in but I dont even wanna bother returning at this point with how terrible the service is.
I ended up opening it, the smell is strong and smells like straight up sweet vanilla, smells good but smells like a woman's perfume. Yet I see these reviews saying the opposite so pretty sure they pay people or fake their own reviews.
Never again ordering from this company.
11 April 2026
Unprompted review
Reply from Cupid Fragrances
Hi Brandon,
Thank you so much for sharing your feedback with us.
Your feedback regarding shipping time, communication, and product expectations is noted and will be reviewed internally so we can improve our service moving forward. We truly take reviews like yours seriously, and we apologize for any inconvenience you experienced.
Our support team will be reaching out to you, as we’d love the opportunity to personally look into this and help make things right.
When you have a moment, please feel free to reply directly to that email so we can assist you as quickly as possible. We appreciate your patience and the chance to support you further.
Kind regards,
Cupids’ Customer Support Team
Smells like shit like u soaked urself…
Smells like shit like u soaked urself in grandmas bathroom air freshener I want my money back no way in hell i would ever wear this shit in public.
19 March 2026
Unprompted review
Reply from Cupid Fragrances
Hi Tyler,
Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously.
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback with us. We understand how you've felt and regret that the product did not meet your expectations.
We are committed to helping resolve your concern and would be happy to assist you further.
For us to address your concern further, kindly send us the following information if available (Email, Phone number, Order number, and Name) so we can locate your order.
Again, thank you for your feedback – it’s always helpful as we work to improve.
Kind regards,
Cupids’ Customer Support Team
Never received
Say they deliver it. never got it.rhere no way to contact them
30 March 2026
Unprompted review
Reply from Cupid Fragrances
Hi Randy,
Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously, and we apologize for any inconvenience you experienced.
Our support team will be reaching out to you, as we’d love the opportunity to personally look into this and help make things right.
When you have a moment, please feel free to reply directly to that email so we can assist you as quickly as possible. We appreciate your patience and the chance to support you further.
Kind regards,
Cupids’ Customer Support Team
I have been charged without even making…
I have been charged without even making a purchase, I put in my card info to see how much tax was going to be and how much I'd be actually getting charged, then I backed out because I didn't want the product, and they charged me three times for $127.17, it overdrafted my account, I don't want the product, and I want a refund, I'd like to speak with a representative ASAP
29 March 2026
Unprompted review
Reply from Cupid Fragrances
Hi Matthew,
Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously.
We acknowledge your concern regarding an order placed. To clarify, once an order reaches the payment stage and the transaction is successfully processed, our system records it as a completed order. This means all the required steps in the checkout process were finalized, including payment authorization and confirmation.
We are committed to helping resolve your concern and would be happy to assist you further.
For us to address your concern further, kindly send us the following information if available (Email, Phone number, Order number, and Name) so we can locate your order.
Again, thank you for your feedback – it’s always helpful as we work to improve.
Kind regards,
Cupids’ Customer Support Team
Is this Cupid or Cupids
Is this Cupid or Cupids? I keep trying to order Cupid but keep getting Cupids
15 September 2025
Unprompted review
Reply from Cupid Fragrances
Hi Kenneth,
Thank you for reaching out and for bringing this to our attention.
We’d like to clarify that we are CUPIDS. If you wish to place an order with us, you can do so directly through our official website: https://www.cupids.com/.
If you have any questions or need assistance with your order, please feel free to let us know—we’re happy to help!
Kind regards,
Cupids’ Customer Support Team
"24x5 excellent service" Not true
"24x5 excellent service" Not true. Made several purchases with cupids and when I have an issue.... ZERO customer service. Zero. Emailed 3x to 2 email addresses, messaged here. And still NO response about their defective 3.0 bottle. Very upsetting.
14 March 2026
Unprompted review
Reply from Cupid Fragrances
Hi Amanda,
Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously.
We’re truly sorry to hear about your recent experience and understand how you've felt, especially after reaching out multiple times regarding a defective item.
We are committed to helping resolve your concern and would be happy to assist you further.
For us to address your concern further, kindly send us the following information if available (Email, Phone number, Order number, and Name) so we can locate your order.
Again, thank you for your feedback – it’s always helpful as we work to improve.
Kind regards,
Cupids’ Customer Support Team
Hypnosis 3 smells like perfume
Hypnosis 3 smells like. perfume.Like I keep checking box ..Guys I have asked said it smells like a perfume.I have not gotten 1 compliment on it in 2 weeks of wearing into office daily.I want a refund is garbage
24 March 2026
Unprompted review
Reply from Cupid Fragrances
Hi Jason,
Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously.
We’re truly sorry to hear that Hypnosis 3.0 did not meet your expectations and that you haven’t had the experience you were hoping for.
We are committed to helping resolve your concern and would be happy to assist you further.
For us to address your concern further, kindly send us the following information if available (Email, Phone number, Order number, and Name) so we can locate your order.
Again, thank you for your feedback – it’s always helpful as we work to improve.
Kind regards,
Cupids’ Customer Support Team
I would give no stars if possible
I would give no stars if possible. Smells like perfume. Girlfriend doesn't care either way, she definitely didn't get all excited. Watch a ton of adds trying to hook you into more half ass crap. Automatically puts you on a subscription, even though I looked it over before ordering. There was no such notice or anything. They lie and tell you it's their policy to specifically work in your favor. Giving you time to decide if you want to keep getting it. I absolutely didn't want a subscription, period. They can take their "policy" and shove it where the sun doesn't shine. Scam scam scam. Do not order from these unscrupulous people! Buyer beware!!!!!!!
6 March 2026
Unprompted review
Reply from Cupid Fragrances
Hi Tony,
Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously.
We sincerely apologize if the product did not meet your expectations and for any confusion regarding the subscription. This is certainly not the experience we want for our customers. Please know that we take your concerns seriously, especially regarding product satisfaction and order transparency.
We are committed to helping resolve your concern and would be happy to assist you further.
Our support team has already reached out to you via email from support@cupids.com, as we’d love the opportunity to personally look into this and help make things right.
When you have a moment, please feel free to reply directly to that email so we can assist you as quickly as possible. We appreciate your patience and the chance to support you further.
Kind regards,
Cupids’ Customer Support Team
I bought a bottle
I bought a bottle, actually, the overcharged me and sent me 3 bottles. I guess because they're just trying to get rid of I sprayed it on my wife said it smelled like a woman and it didn't turn her own however, my dog would not leave me alone
9 March 2026
Unprompted review
Reply from Cupid Fragrances
Hi Ed,
Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously.
We truly understand how you've felt regarding the amount charged to your order. Please be assured that this is not the experience we want any of our customers to have.
We are committed to helping resolve your concern and would be happy to assist you further.
For us to address your concern further, kindly send us the following information if available (Email, Phone number, Order number, and Name) so we can locate your order.
Again, thank you for your feedback – it’s always helpful as we work to improve.
Kind regards,
Cupids’ Customer Support Team
I accidentally ordered way too many…
I accidentally ordered way too many bottles. So i emailed them and was surprised how quickly they responded and the issue was resolved nicely. I still ended up with four scents that all smell amazing. I gifted a bottle to a buddy and both of our gfs absolutely love it. I think ignite might be my favorite. Great cologne and great customer service. You guys are doing good work
9 February 2026
Unprompted review
Reply from Cupid Fragrances
Hi David,
Thank you for taking the time to share your experience with us. We truly appreciate your kind words!
We're glad to hear that our team was able to respond quickly and help resolve the ordering issue for you. Providing fast and helpful support is something we always strive for, so it's great to know that it made a positive difference in your experience.
It's also wonderful to hear that you're enjoying the scents and that your gift was a hit as well. We're especially happy that Ignite has become your favorite and that both you and your buddy’s girlfriends love the fragrance.
Your support and feedback mean a lot to us, and we're grateful to have customers like you.
Thanks again for your kind words and for being part of our community!
Kind regards,
Cupids’ Customer Support Team
These are great people to deal with…
These are great people to deal with that's the way a business should be done thanks to all of you that made my experience a great one and I will be doing more business with y'all thanks , Mark Lamons .
19 February 2026
Unprompted review
Reply from Cupid Fragrances
Hi Mark,
Thank you so much for taking the time to share your experience with us. We truly appreciate your kind words and are thrilled to hear that your experience was a positive one.
It’s always our goal to provide excellent service, and knowing that we were able to make your experience great means a lot to our team. We look forward to serving you again in the future and continuing to exceed your expectations.
Thanks once again for your support!
Kind regards,
Cupids’ Customer Support Team
Fantastic really glad i bought it ..
Fantastic really glad i bought it ... had a few issues at first but customer services were fantastic quick replies once I run out ill be 100% coming back for more
24 February 2026
Unprompted review
Reply from Cupid Fragrances
Hi Aaron,
Thank you so much for your fantastic feedback! We're truly delighted to hear that you're happy with your purchase.
We appreciate you mentioning the initial issues, and we're especially glad to know that our customer service team was able to assist you promptly and make things right. Providing quick and helpful support is always our priority.
It means a lot to us that you plan on coming back once you run out — we’ll be more than happy to serve you again!
Thank you again for your support and trust.
Kind regards,
Cupids’ Customer Support Team
U guys r awesome eve time giting the…
U guys r awesome eve time giting the order in throw the mail soon I got money I’m ordering more stuff from u guys
24 February 2026
Unprompted review
Reply from Cupid Fragrances
Hi Alan,
Thank you so much for your kind words! We truly appreciate you taking the time to share your experience with us.
It means a lot to hear that you’ve been receiving your orders quickly and that you’re happy with our service. We’re always committed to making sure every order gets to our customers as smoothly and promptly as possible.
We’re excited to serve you again soon! Whenever you're ready to place your next order, we’ll be here and happy to assist you every step of the way.
Thanks again for your continued support.
Kind regards,
Cupids’ Customer Support Team
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