Cupple | Cup + Bottle Reviews 94

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 66 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product's clever and space-saving design, highlighting its multi-use functionality and the convenience of having both a water bottle and coffee cup in one unit. Many appreciate the product's quality, modern aesthetic, and its ability to keep drinks hot or cold for extended periods. The customer service and delivery experience are also consistently described as excellent, with people noting prompt service and helpful support. However, some customers were not happy with specific aspects of the product's execution. Issues mentioned include the outer sleeve not closing securely or falling off, the cup not sealing properly leading to spills, and the bottle not maintaining temperature as expected. A few people also reported quality concerns such as unwelded seams, paint defects, or the product arriving with dents.

What people talk about most

Product

Customers had positive experiences with the product, praising its clever and space-saving design, premium... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the premium feel, clever design, and... See more

User experience

Clients share positive opinions on user experience, highlighting the product's clever and sleek design, which... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the speedy and... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising its excellence and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I’d give this idea a million points! It’s clever, useful, and a huge space-saver since you always have it with you. The materials feel premium, and the powder-coated finish looks great. ​However, the... See more

Company replied

Rated 4 out of 5 stars

I made a bulk order for corporate gifts at an event. Customer service was excellent, delivery on time and I am really pleased with the look and feel of them. Just one observation that the coffee cup... See more

Company replied

Rated 4 out of 5 stars

Immediately attracted to the multi use aspect of this product. The modern slim design and choice of colours was also a deciding factor. So much so that I bought one for the wife too and she loves it.... See more

Company replied

Rated 4 out of 5 stars

It's a great product, it does make life on the go easier. However there a couple of features I was disappointed it didn't had. The cup's lid cannot be sealed so spills can easily happen, and the bott... See more

Company replied


Company details

Written by the company

A reusable cup and reusable water bottle combined in one, reducing the number of items to carry for a sustainable, on the go lifestyle. Save space. Reduce waste.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

94 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 4 out of 5 stars

I love this bottle cup combo

I love this bottle cup combo. It's a great way to save plastic bottles and coffee cups which all gotl to landfill.
The handy bottle bag makes carrying it very easy and accessible.
I got one of the first bottles and the silicon lid is not so good, but good to see this gas been changed in recent updates.
Recent communication via email and Facebook has been good and quick replies.

31 December 2024
Unprompted review
Cupple | Cup + Bottle logo

Reply from Cupple | Cup + Bottle

Liz, it’s wonderful to hear that you love your Cupple and appreciate its impact on reducing plastic waste. We’re glad you find the bottle bag so handy and accessible! It’s great to know you’ve noticed the improvements in our latest updates, and we’re always here for quick and helpful communication when you need it.

Warm regards,
Team Cupple

Rated 5 out of 5 stars

Really good customer service

There was some damage in delivery of the cupple I ordered - contacted the team at cupple , no hassle , all dealt with and a replacement on the way - thank you Nick and cupple team :)

30 December 2024
Unprompted review
Cupple | Cup + Bottle logo

Reply from Cupple | Cup + Bottle

Anthony, we’re so glad we could resolve the issue quickly for you! Providing hassle-free and efficient customer service is something we take pride in, and it’s great to know you had a positive experience. Thank you for your kind words and for choosing Cupple!

Warm regards,
Team Cupple

Rated 5 out of 5 stars

We LOVE our Cupples

We LOVE our Cupples. As people who love a national trust in particular, we love that we can get a coffee and walk, but can put it away when we're done. AND then there's water to have too. It's our go to every time. And they look fab too!

19 December 2024
Unprompted review
Cupple | Cup + Bottle logo

Reply from Cupple | Cup + Bottle

Kate, we absolutely love hearing how Cupple has become your go-to companion for National Trust outings! The convenience of enjoying a coffee on the move and then switching to water is exactly what we had in mind when designing it. Plus, knowing you think they look fab is the cherry on top! Thanks so much for sharing your experience.

Warm regards,
Team Cupple

Rated 5 out of 5 stars

I can’t imagine going to work without it!

This a great product and one that I have used for years since it launched on Kickstarter. It’s become an integral part of my commute and refreshment regime at work. The cup is clearly well insulated as hot drinks stay hot for a really long time! It’s compact and tough. It’s been knocked and bumped on tube and train but has remained in great condition. I can’t imagine going to work without it.

16 December 2024
Unprompted review
Cupple | Cup + Bottle logo

Reply from Cupple | Cup + Bottle

Kath, it’s incredible to hear that Cupple has been part of your daily routine since the very beginning! Knowing it’s withstood all those bumps and knocks on your commute while keeping drinks perfectly hot is exactly what we hoped for. Thank you for being such a loyal part of the Cupple community—your support means the world to us!

Warm regards,
Team Cupple

Rated 5 out of 5 stars

I absolutely love my Cupple

I absolutely love my Cupple. I use it every day. I have used it for work, holidays and hospital stays. It is so handy to have a cup that can be stored within the bottle. Ideal size and weight. I would not be without it.

30 November 2024
Unprompted review
Cupple | Cup + Bottle logo

Reply from Cupple | Cup + Bottle

It’s wonderful to hear how versatile and reliable Cupple has been for you, AR. From workdays to holidays and even hospital stays, we’re honoured that it’s been such a handy companion. The compact design was made for moments like these, and we’re so glad you wouldn’t be without it.

Warm regards,
Team Cupple

Rated 5 out of 5 stars

I love my cupple!

I love my cupple! I travel for work and in the other offices they don’t always have mugs so having my own cup is invaluable. The heat retention in the cup is amazing. I don’t go on a business trip without it.

2 December 2024
Unprompted review
Cupple | Cup + Bottle logo

Reply from Cupple | Cup + Bottle

Barbara, it’s amazing to hear how much Cupple has become a part of your travel routine! We’re thrilled it’s proving so useful on your business trips and keeping your drinks warm while you’re on the move. Thank you for sharing your experience!

Warm regards,
Team Cupple

Rated 5 out of 5 stars

The only water bottle I’ll ever use

My Cupple was gifted to me 2 years ago and has accompanied me everyday since; I am the envy of all my friends at coffee shops when I turn my water bottle into a coffee mug! The customer service at Cupple is also to be envied… they are a truly delightful company. Chilli’s watch out!

21 November 2024
Unprompted review
Cupple | Cup + Bottle logo

Reply from Cupple | Cup + Bottle

Antonia, your review has made our day! We’re thrilled that Cupple has been a trusty companion for two years and that it’s turning heads at coffee shops. Hearing such glowing feedback about both the product and our team is incredibly rewarding. Thank you for your kind words and continued support!

Warm regards,
Team Cupple

Rated 5 out of 5 stars

A few different bits to clean but the…

A few different bits to clean but the product and usage is brilliant

6 May 2024
Cupple | Cup + Bottle logo

Reply from Cupple | Cup + Bottle

Thank you for your kind feedback! We're thrilled to hear that you're enjoying the product. We appreciate your note on cleaning, and we're always working on improvements to make our products as convenient as possible. If you have any suggestions, please don’t hesitate to share them with us.

Warm regards,
Team Cupple

Rated 5 out of 5 stars

Love not having to carry around…

Love not having to carry around multiple items, especially when you have finished using them. They are brilliant. Getting one for siblings and hubby soon.

5 November 2024
Unprompted review
Cupple | Cup + Bottle logo

Reply from Cupple | Cup + Bottle

Hi Jamie,

Thank you so much for this review. We really appreciate it!

Glad that Cupple has saved you space and clutter when carrying around multiple items.

Warm regards,
Team Cupple

Rated 5 out of 5 stars

When I was given my Cupple I thought…

When I was given my Cupple I thought “oh another water bottle” but it really isn’t. The Cupple is leagues ahead of any other water bottle on the market. The design is fantastic and so sleek, and I use mine every day to run out the door with coffee in hand. I really couldn’t live without it now! The Cupple team have clearly invested in getting the product perfect, providing a sustainable alternative to single-use plastics.

16 January 2024
Unprompted review
Cupple | Cup + Bottle logo

Reply from Cupple | Cup + Bottle

Hi Sophie,

Thank you so much for taking the time to leave a review. We really appreciate your content with Cupple :)

Warm regards,
Team Cupple

Rated 5 out of 5 stars

Travelling and work

I find this great for travelling and work. The cup is well received in coffee shops. I like to make an aeropress coffee in a hotel room, so found an added use for the outer beaker as the aeropress fits into it. I also take it to church, so I can have some water if required, and have my tea after the service, saving a paper cup. It gets many compliments.

5 November 2024
Unprompted review
Cupple | Cup + Bottle logo

Reply from Cupple | Cup + Bottle

Hi Susan,

We’re so grateful for your review. Really glad you’re getting such varied use out of your Cupple.

Warm regards,
Team Cupple

Rated 5 out of 5 stars

Only 4 stars

Only 4 stars. Still a brilliant designed product. The only gripe I have is the silver canister, which attaches to the water bottle, does not tighten enough and sometimes comes undone in my bag. Also, a closer is required for the coffee cup lid to stop spillages. I get a good discount with Nero and Pret using the coffee refill cup, which is good. And it does keep the coffee hot a good three hours, which is great for my job.
Update: I’ve now given 5 stars for this product due to the epic customer service I have received. Due to the issue with the sleeve, the great people at Cupple sent out a new sleeve without hesitation. I wish all other companies had the same brilliant customer service. Thank you Cupple 💜💜

22 February 2024
Unprompted review
Cupple | Cup + Bottle logo

Reply from Cupple | Cup + Bottle

Hi Mark,

Thank you so much for your review. I'm glad our customer services team were able to support you with the sleeve issue you had.

I hope you're enjoying those coffee shop discounts.

Warm regards,
Cupple

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