I have bought things from Cupshe for the last 3 years. I have never had a bad experience, even when I need to return something that didn't fit right. I always opt for the credit and purchase anoth... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent service and great items from Cupshee. Bought 4 dresses and look forward to wearing them on holiday. All are made out of a nice light weight fabric and they don’t crease so super for packing.... See more
I have always loved everything from Cupshe .. bought something this time that I was unsure of (it was beautiful but didn't feel confident in it) and their return policy is awesome. Super fast help. Al... See more
Company details
About Cupshe
Written by the company
Cupshe is a beachwear brand inspired by and created for the most vibrant, fun, and fearless women all over the world. Since our inception, we've built an incredible community of women who move forward in confidence, comfort, and style. From swimsuits to cover-ups, all of our pieces are crafted with love using patterns, textures, and quality fabrics that get you from the beach to brunch effortlessly. We're committed to staying true to our roots in our mission to empower women everywhere to look and feel their best in quality, stylish, and affordable swimwear.
Shop Now & Pick Your Exclusive Offer! Cupshe Bikinis Cupshe One Pieces Cupshe Best SellersContact info
777 S Alameda St, Unit 2111, 90021, Los Angeles, United States
- customercare@cupshe.com
- cupshe.com
4.3
Excellent
25k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My experience is always great
My experience is always great. The product is amazing last forever and well made keep up the good work guys
2 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Poor run company
Sizing is inaccurate and if you return anything, you will lose money. They charge you $8 if you aren't subscribed to texts and emails before you even make a purchase. Even with that, they charge you $8 shipping originally. So if you return anything you lose a minimum of $8. Cheap material, ridiculous pricey based on quality.. just go to shein
3 June 2026
Unprompted review
Reply from Cupshe
Dear Toree， thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations.
Regarding the sizing, our products are designed according to our size chart, which is based on detailed body measurements. However, fit can vary depending on individual body shape, proportions, and personal fit preferences. For this reason, some customers may find that a particular style fits differently than expected. We continuously review customer feedback to improve both our sizing guidance and product development.
Regarding the return shipping charge, we would like to clarify that we offer free returns for SMS subscribers and for customers who subscribe to emails before placing their first order. If you believe you were charged a return fee incorrectly, we would appreciate it if you could provide a screenshot showing the charge so that we can investigate the matter further and assist you accordingly.
We are sorry that the product quality did not meet your expectations. Customer feedback is extremely important to us, and we will continue working to improve our products and overall shopping experience.
Lastly, to solve the issue as soon as possible, we sent a message to you. If you could get back to us with your order information, we would highly appreciate it. Looking forward to your response.
Great customer service and quality
Great return policy. Easy exchanges. Quality swimsuits!
4 May 2026
Unprompted review
I love the styles but around the waist…
I love the styles but around the waist looks a little weird when I put them on - its like it has been over gathered and then puts more emphasis on my stomach than less
3 June 2026
Unprompted review
Reply from Cupshe
Dear Wendy McMillan，thank you for sharing your feedback. We're delighted to hear that you love the styles, but we're sorry that the waist design did not meet your expectations.
The gathered detailing around the waist is intentionally designed to create texture and provide a flattering effect for many body shapes. However, we understand that fit and appearance can vary from person to person. Depending on individual body proportions and preferences, the gathering may sometimes appear more prominent than intended and may not create the desired silhouette for every customer.
We truly appreciate your comments, as they help us better understand how our designs perform across different body types and allow us to improve future products.
Lastly, to solve the issue as soon as possible, we sent a message to you. If you could get back to us with your order information, we would highly appreciate it. Looking forward to your response.
Great suits for a good price
Great suits for a good price. I do I wish all tops and bottoms were available in separate sizes.
28 May 2026
The customer service is excellent
The customer service is excellent
I was able to refund my item very quickly and easily as it wasn't suitable for me
The other item is beautiful and fits perfectly
28 May 2026
Unprompted review
Cupshe clothes are beautiful and great…
Cupshe clothes are beautiful and great quality. Their clothes always make me feel beautiful!
22 April 2026
Unprompted review
Didn’t like either bathing suit
Didn’t like either bathing suit. If you slouch at all or even sit down the bathing suits buckle.
1 June 2026
Reply from Cupshe
Dear Carrie Medeiros，thank you for sharing your feedback. We're sorry to hear that neither bathing suit met your expectations.
The buckling you're describing when sitting down or slouching can sometimes occur depending on individual body shape, torso length, and how the fabric adjusts to different positions. Since swimwear is designed to provide support and maintain its shape both in and out of the water, some styles may fit differently when transitioning between standing and seated positions. However, we understand that comfort and a smooth fit are important, and we're sorry that this was your experience.
Lastly, we have sent you an email so we can discuss this further with you and see what resolution we can come up with. Please check it at your convenience. We hope to hear from you soon!
Obsessed with fun selections
I have ordered several times from Cupshe and have always been pleased with my purchases especially considering the price. I now own several bathing suits, cover ups and dresses. All are good quality and very in style. Also, their communication and delivery are always satisfactory.
30 May 2026
Pleased with the product and came…
Pleased with the product and came quicker than expected!
28 May 2026
Unprompted review
I spoke with Customer Care before…
I spoke with Customer Care before placing my first order; all my questions were answered and I was comfortable with the purchase, shipping, and returns processes. when my items arrived (quickly!), I was more than satisfied with the quality and value. I needed to exchange one item, and this, too, was done quickly and efficiently. Thank you, Cupshe!
5 May 2026
Unprompted review
Love the suits!!
27 May 2026
I love the products
I love the products. They are quality clothing. The different styles are spectacular. I’ve told my friends about CUPSHE!!
1 June 2026
Unprompted review
Too difficult of a process to exchange…
Too difficult of a process to exchange a wrong product. So frustrating
26 May 2026
Reply from Cupshe
Dear customer, thank you for sharing your feedback. We sincerely apologize for the frustration you experienced while trying to exchange an incorrect item.
Cupshe usually offers several return and exchange options to accommodate different customer needs and situations. To ensure that we process requests accurately and securely, certain information is required before we can arrange an exchange or issue a refund. We understand that this may sometimes feel inconvenient, especially when you have already received the wrong product, and we're truly sorry for the trouble this caused.
Please know that we value your feedback and are continuously working to improve and simplify our return and exchange procedures to provide a smoother experience for our customers.
Lastly, we have sent you an email so we can discuss this further with you and see what resolution we can come up with. Please check it at your convenience. We hope to hear from you soon!
Very good service
Very good service. Quick delivery and goods were exactly as shown on the website. Very nice swimming costume, lovely fabric, well made and a great fit.
4 May 2026
Unprompted review
Site is easy to use
Site is easy to use, sizes are true to size. Good quality.
29 May 2026
Unprompted review
This was my first time needing to…
This was my first time needing to return items. It was very quick. I chose store credit and it was in my account instantly.
27 May 2026
Definitely a Good Experience!
I have bought things from Cupshe for the last 3 years. I have never had a bad experience, even when I need to return something that didn't fit right.
I always opt for the credit and purchase another item or the right size. I donate my return.
Their quality has definitely improved since the first suit I bought. And I've gotten dresses and cover ups. They are pretty good and suffice for what I need. My orders typically come fast as well. Sometimes it's a few days but never past 2 weeks.
4 May 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.