I very recently ordered an item from Curl Care that Royal Mail failed to deliver after 3 attempts. They did not leave a card to inform me where I could collect my parcel from and their App was useless... See more
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Curl Care truly exceeded my expectations! From the moment I opened the beautifully packed parcel, I could see how much care and love went into every detail. The delivery was super fast, the presenta... See more
Company replied
Great products! My fine 2b hair now has volume and waves without dryness! Products: Giovanni Root 66 shampoo, conditioner and More Body Thickener gel. Had seen recommended on YouTube and very happy wi... See more
I’ve used Jessicurl Spiralicious for a while as part of my ‘plopping’ routine, so I already knew what a good product it is for that method (light but effective, plopping reduces the crispiness) but I... See more
Company details
Written by the company
We are an online store stocking a range of brands and products designed for Curly, Coily, Wavy, and Natural Textured hair. We are a curly woman-owned company and we want you to LOVE your curls! Discover the perfect products to embrace and enhance your natural curls and Care for your Crown.
Contact info
Cardiff, United Kingdom
- info@curlcare.uk
- curlcare.uk
4.8
Excellent
133 reviews
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Speedy delivery & great product choice…
I am delighted with the speed of delivery and the recyclable packaging of the contents. I can't wait to use my Bounce Curl brush and Uncle Funky'daughter Curly Magic. I'm so excited to have found Curl Care stocking the American brands I've been desperate to try. I'm so glad I found your website
24 July 2024
Unprompted review
Reply from Curl Care
Hi Claire,
Thank you so much for your lovely review.
It's great to see that you were delighted with your purchase and our service. We look forward to you shopping with us again.
Kind regards,
Ashlee
Curl Care
Great website and lots of amazing products
Easy to use website, good communication and very speedy dispatch/delivery. I ordered on the Friday and it was at my door Monday morning - amazing! Thank you.
12 July 2024
Unprompted review
Fantastic experience.Very quick delivery
Fantastic experience.Very quick delivery
15 July 2024
Unprompted review
Reply from Curl Care
Thank you for shopping with us and for taking the time to leave us a review, we appreciate it!
Kind regards,
Curl Care
Amazing customer experience
Amazing customer experience from Curl Care. I accidentally ordered the wrong colour brush (Curl Care are one of the only places with the teal bounce define brush in stock!), I emailed the team asking if I would need to cancel and reorder the correct colour or it could be changed. I received a prompt reply saying that it was no trouble at all and my order had been updated. Really polite and fast response from Ashlee, thank you again!
5 July 2024
Unprompted review
Curl Creme
The curl creme is moisturising for wavy/curly hair that needs hydration. Good company to deal with.
24 June 2024
First order in,timely email…
First order in,timely email response,lovely products and especially one of the very few who has a brand it's hard to get as original.
5 June 2024
Unprompted review
Excellent customer care
Amazing customer care from Curl Care. I had a small issue with one of my items, I had a replacement the following day, no questions asked!!! Will certainly be using Curl Care again! Shout out to Ashlee - Thank you!!
29 April 2024
Unprompted review
Love the products Curl Care offer
Love the products Curl Care offer, the selection is so good, when a lot of them you can’t get anywhere else. Been purchasing from here for a long time and will continue. Website is easy to use and I love the “Curl Pattern” section.
20 March 2024
Unprompted review
Been shopping with Curl Care for a…
Been shopping with Curl Care for a while and I always receive my orders promptly. I love the free samples I get too 🙂 Thanks 🙏🏽
19 March 2024
Unprompted review
Reply from Curl Care
Thank you for shopping with us and for taking the time to leave us a review!
We're thrilled to hear you're happy with our service.
Kind regards,
Ashlee
Curl Care
sent incorrect items on delivery/but resolved with refund
I had ordered 2x items, only 1x product arrived even though i was charged for the 2x - contacted info@curlcare who had completely ignored me until i posted trustpilot review. Received refund £18 successfully post acknowledgement of review. I do like their products overall, knocked off a star for the inconvenience as i really needed 2x productds, and absence of customer service help at the time issue encountered.
18 March 2024
Unprompted review
Reply from Curl Care
Hi Zara,
I'm sorry to hear that there was an issue with your order.
Unfortunately your email to us on Monday was in our junk/spam folder. Once your email was brought to my attention on Wednesday, I contacted you directly to apologise for the mistake with your order and issued you a refund for the missing item and this was carried out within 48 hours of your initial email to us.
I sincerely apologise for the issue with your order and for any inconvenience this may have caused you.
I appreciate your feedback and I hope that you will consider shopping with us again.
Kind regards,
Ashlee
Curl Care
Reply from Curl Care
Thank you for your feedback and for shopping with us!
We're pleased to hear you're happy with our service.
Kind regards,
Ashlee
Curl Care
Good speedy service Thankyou
23 November 2023
Jessicurl products
Quick delivery and packaged really well with a full range of my favourite Jessicurl products. I would recommend and will definitely use Curl Care again.
30 July 2023
It’s really terrible product the…
It’s really terrible product the shampoo has parfum and the conditioners was not the right product for my hair and contact them they refuse to change it to me I don’t recommend it to know one
11 January 2023
Reply from Curl Care
Hi Liliana,
Unfortunately as you had opened and used the products, we were unable to offer you a return.
The Bounce Curl products you ordered have 100% oil scent and this information is listed on our website under the product description.
Kind regards,
Curl Care
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