Curlsmith has taken care of my excessively frizzy hair. With only fragrance free shampoo, conditioner and leave-in conditioner, my hair feels soft and much less frizzy. I wish I had more fragrance fre... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I have tried various curly shampoos and CurlSmith makes an obvious difference AND smells divine! However, I think they should introduce a refillable option. It makes me sad to buy a big plastic bottle... See more
Company replied
These products are nice to use and did give me reduced frizz and improved curl pattern immediately after first use, though it only lasted a day or so. Would like to see recycled plastic used for the... See more
I like your company and how to identify type of curl but why don’t you offer guidance on best products for each curl type? I don’t want to experiment and “reinvent the wheel.” You know about this and... See more
Company details
Written by the company
The first gourmet haircare brand specifically created for curls. Inspired by generations of home made hair remedies.
Contact info
United States
- curlsmith.com
4.0
Great
457 reviews
Replied to 34% of negative reviews
Typically replies within 1 week
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Curly Hair Satisfaction
All the products are amazing according to my daughter with curly hair who they were purchased for, she has has a hard time finding the right products that work well for her hair.
3 October 2025
Reply from CURLSMITH
Thank you so much for sharing your daughter’s experience with our products! We’re delighted to hear that they’ve been a great fit for her curly hair, especially knowing how challenging it can be to find the right products.
The subscription service is fantastic
The subscription service is fantastic. It allows me to purchase curlsmith products at a marked down price. The frequency of delivery is fully customizable to my needs. I can skip a shipment, cancel and change products. All the products are superb for curly hair.
2 October 2025
Reply from CURLSMITH
Thank you so much for your wonderful feedback! We’re delighted to hear that you’re enjoying the flexibility and savings of our subscription service.
We designed the subscription to be as convenient and tailored as possible for our customers.
We’re also thrilled that our products continue to work so well for your curly hair!
Thank you for being a valued member of the Curlsmith community.
Reply from CURLSMITH
We're sorry to hear that you haven't received your order, even though it shows as delivered on Monday, October 6, 2025, at 3:37 PM. We understand how frustrating this can be and appreciate you bringing it to our attention.
Please contact our customer service team at hello@curlsmith.com
Wand did not turn on so I returned it
Wand did not turn on so I returned it. For that much money this was such a hassle to deal with customer service so I returned it.
2 October 2025
Reply from CURLSMITH
I’m so sorry to hear about your experience — that’s never the kind of frustration we want our customers to have. We always offer to troubleshoot at the first point of contact to help resolve issues quickly, but we completely understand your decision to return the item.
Thank you for sharing your feedback — it helps us improve both our products and service.
Next-day delivery outstanding
Next-day delivery outstanding! I love this product. I've been using the Curl Quenching Conditioning Wash for two years; that's all I use.
1 October 2025
Reply from CURLSMITH
Thank you so much for your wonderful message! We’re delighted to hear you love our Curl Quenching Conditioning Wash and that it’s been your go-to for two years.
We’re also glad the next-day delivery service exceeded your expectations — we strive to get your favorite products to you as quickly as possible!
The service was excellent
The service was excellent. I received my hairspray in a couple of days. The hairspray is the best! I've been buying it for a few years. It's the only hairspray that I use.
1 October 2025
Reply from CURLSMITH
Thank you so much for your kind words! We’re thrilled to hear that you’ve been enjoying our hairspray for years and that it’s become your go-to product.
We’re also glad your order arrived quickly and that you had a great experience with our service. Your loyalty means a lot to us!
Perfect and specific for unique hair types.
It’s taking me a long time, I’m 55, to find the right product for my unique hair type.
Although somewhat costly, I’d love to see more specials or a rewards type program.
1 October 2025
Reply from CURLSMITH
Thank you so much for sharing your hair care journey with us. We understand how challenging it can be to find the perfect products for your unique hair type, and we’re honored that you’ve chosen us to be part of that process.
We appreciate your feedback regarding pricing and your interest in specials or a rewards program. We’re always looking for ways to provide more value to our customers and will certainly take your suggestion into consideration as we continue to improve.
In the meantime, please keep an eye out for occasional promotions and exclusive offers by subscribing to our newsletter or following us on social media.
Reply from CURLSMITH
Thank you so much for your wonderful message! We’re thrilled to hear that our products are the best for your curly hair.
You listened to my feedback and…
You listened to my feedback and refunded me for a product that did not work at all. Then, I spent money on what did work.
29 September 2025
Reply from CURLSMITH
Thank you for your kind message. We’re glad we could listen to your feedback and assist with a refund for the product that didn’t work for you.
It means a lot to us that you found a product that suits your needs, and we appreciate your continued trust in us.
If you ever need any further assistance or product recommendations, please don’t hesitate to reach out. We’re here to help!
Thanks again for being a valued customer.
Exchange of a product not liked.
I purchased a product I was not fond of. It was too think and couldn't run my fingers thru my hair to loosen the curls. I chatted with Mae and she did an awesome job of getting me a product that was awesome, air dry! We exchanged items and she sent me a usps prepaid return. Another reason to purchase their products!
26 September 2025
Reply from CURLSMITH
Thank you so much for sharing your experience with us — we’re sorry the first product wasn’t the right fit, but we’re absolutely thrilled to hear that Mae was able to help you find a product you love!
Our Air Dry formula is a favorite for many, and we’re so glad it’s working well for your curls. We're also happy the exchange process was smooth and that the prepaid return made things easier — that's exactly the kind of experience we aim to provide.
Great products
I took the quiz to find out my hair type and when the products arrived they worked well for my hair. Ive used curlsmith products for a few years now, I've tried a few different shampoos and styling products and have now found what is perfect for my hair.
Quick delivery and always very communicative.
29 September 2025
Reply from CURLSMITH
Thank you so much for your lovely message! We’re thrilled to hear that the quiz helped you find the right products for your hair type — and even happier to know they’re working so well for you.
It means the world to us that you’ve been part of the Curlsmith community for years, exploring different shampoos and stylers until you found your perfect match. That’s exactly what we hope for — personalized care that truly delivers results.
We're also glad to hear that our delivery and communication have met your expectations. Your satisfaction is always our priority.
Great product with consistent use
The density elixir is a great product. It really does work,but you have to be consistent. I use it 5 nights a week and my hair is thicker and there is hardly any hair falling out when I comb or brush my hair. It helps with hair growth also.
30 September 2025
Reply from CURLSMITH
Thank you so much for taking the time to share your experience with our Density Elixir — we’re so happy to hear it's working well for you!
You're absolutely right — consistency is key, and we’re glad to hear that using it regularly has helped improve your hair’s thickness and reduced shedding. It’s amazing to know you’re seeing real results and healthier hair growth!
Great product and well packaged
Curlsmith was prompt and I love their products. The packaging was great and through
30 September 2025
Reply from CURLSMITH
Thank you so much for your kind message! We're thrilled to hear that you’re loving our products and that your order arrived promptly and well-packaged.
We put a lot of care into both our formulas and our service, so it truly means a lot to know it’s making a difference for you.
Thanks again for being a valued part of the Curlsmith community — we’re always here if you need anything!
Curlsmith doesn't warn customers of upcoming subscription order shipments..…
This is the only company I do subscription business with that doesn't give the customer an opportunity to change or delay their order before sending it. Most companies will send the customer an email prior to shipping the order to warn of an upcoming autoship delivery with a link to revise the order or delay it. Curlsmith doesn't send that warning letter. That is why I cancelled all my subscriptions with Curlsmith
29 September 2025
Reply from CURLSMITH
Thank you for your feedback — we completely understand your concern. Our system does send upcoming subscription reminder emails before each renewal, giving customers the option to adjust, delay, or cancel their order prior to processing.
We can see that these emails were successfully sent to your address; however, there’s no “read” confirmation on our end. We recommend checking your spam or promotions folder, just in case they were filtered there.
We’re sorry for any frustration this caused and appreciate you taking the time to share your experience — your feedback helps us continue improving our service.
Reply from CURLSMITH
Thank you for the kind words!
Your satisfaction truly means everything to us, and we’re here anytime you need support
Thanks again for being part of our community — we appreciate you!
Reply from CURLSMITH
Wow — thank you for the kind words! We're honored to be your go-to brand and are so glad to hear you've had a great experience with our customer service.
Your satisfaction truly means everything to us, and we’re here anytime you need support, recommendations, or just want to share how your hair journey is going.
Thanks again for being part of our community — we appreciate you!
I like how my hair looks and feels…
I like how my hair looks and feels after using the products.
24 September 2025
Reply from CURLSMITH
Thank you so much for your kind message — we’re thrilled to hear that you’re enjoying how your hair looks and feels after using our products!
Disappointed
Disappointed. I purchased a bottle of their unscented shampoo as I was struggling with my other one from another company making me itch. It doesn’t lather at all and isn’t suitable for fine curls leaving a heavy, oily layer over my hair.
22 September 2025
Unprompted review
Reply from CURLSMITH
Thank you for reaching out, and we're sorry to hear that our Unscented Shampoo didn't meet your expectations.
We understand how frustrating it can be when a product doesn’t perform the way you hoped — especially when you’re looking for relief from irritation caused by other shampoos.
Our Fragrance Free Shampoo is formulated without sulfates, which are commonly used in traditional shampoos to create a rich lather. While sulfate-free cleansers tend to produce less foam, they’re much gentler on the scalp and hair — especially for those with sensitivities, curls, or dryness
Best products for curly hair that I…
Best products for curly hair that I have ever used.
25 August 2025
Easy to order and pay for products
Easy to order and pay for products. Gave excellent information about the delivery once order was made.
25 August 2025
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