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Curology Reviews 1,306

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TrustScore 3.5 out of 5

3.7

Skin care clinic
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Review summary

Created with AI, based on recent reviews

Looking at 55 reviews, most reviewers were somewhat happy with their experience overall. Many customers are satisfied with the quality of the products, finding that the custom formulas and non-prescription items effectively improve their skin and provide noticeable results. Reviewers often praise the customer service, highlighting instances where representatives were helpful, understanding, and quick to resolve issues, sometimes even going above and beyond expectations. However, a significant number of people express dissatisfaction with the company's refund and return policies, noting that refunds are often denied even for unauthorized or unwanted orders. Some customers also report issues with orders, including missing items, incorrect shipments, or unexpected charges, and find the customer service to be unhelpful or difficult to reach, especially without a phone number option.

What people talk about most

Product

Users describe ambiguous interactions with product, with many reviewers expressing satisfaction, noting that... See more

Customer service

People report ambiguous experiences with customer service, with many praising the helpfulness and efficiency... See more

Refund

Consumers express significant dissatisfaction with the refund process, frequently reporting that companies... See more

Order

Customers consistently note negative experiences with order management, particularly regarding cancellations... See more

Quality

Customers had positive experiences with product quality, with many reporting that their skin has never looked... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have combination skin which means it’s dry and oily at the same time so I wanted to try out curology to see if it could help with my breakouts and combination skin. I like the gentle cleanser and mo... See more

Rated 4 out of 5 stars

Update: Customer Service reached out to find a remedy to the problem. It's a shame it took a Trustpilot review to get them to respond, but I appreciate them taking the time to help resolve this.... See more

Company replied

Rated 5 out of 5 stars

They are always very quick at responding! I have found them all to be very kind and understanding and also personal. I feel like I am really talking to someone and they want to help me; they want to f... See more

Rated 5 out of 5 stars

I have used Curology since 2017 and have never had an issue with the company or their customer service. In the 8 years I’ve used their products, only twice have I had to reach out to customer service... See more

Company details

  1. Skin care clinic
  2. Pharmacy

Written by the company

Your Curology formula is a unique mix of prescription ingredients you can’t get off the shelf — chosen for your skin by an online dermatology provider. We believe in personal, effective skincare. That’s why we work one-on-one with you to create a custom prescription cream — made to clear anything from acne and blackheads, to fine lines and wrinkles. No drugstore product is this customized. Curology uses your photos, your history, and your goals to pick prescription ingredients just for you — and mail a custom cream to your doorstep. Members can choose the plan that works best for them — just the custom cream, or the full routine, including the cleanser and moisturizer. All Curology products are made in the USA, vegan, and leaping bunny certified. Follow us on Facebook and Instagram @curology #curologyjourney

Contact info

3.7

Average

TrustScore 3.5 out of 5

1k reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 1 out of 5 stars

Deleted my account and still kept…

Deleted my account and still kept charging and sending subscription prescription and wouldn't refund the money. Please go with other providers who has better services

15 November 2024
Unprompted review
Curology logo

Reply from Curology

Hi there! I'm so sorry for the hassle this has caused. This is not the service we wish to provide. Rest assured we would not charge an account if it's been deleted. I'm more than happy to look into this for you to see if we can find a solution and see what happened. You can always contact us here at success (hello@curology.com) or text us directly at (415) 200-2060 at any time and we'd be happy to help!

Rated 5 out of 5 stars

I love you Curology

The response time was quick and very helpful. I felt as though the Curology team was very understanding and kind when I emailed about my issue. I love you Curology.

8 November 2024
Unprompted review
Rated 4 out of 5 stars

I really like the results

I really like the results , what I got from feedback was that my skin looked smoother and it had more even tones .The only reason I gave it a four was that it didn’t last that long , the bottles are sort of small but use sparingly and you’ll see great results !

30 October 2024
Unprompted review
Rated 5 out of 5 stars

Great experience overall

Great experience overall, my acne is much more under control and if I have any flare ups or issues you can easily message your provider and they get back to you promptly. They are willing to listen to your concerns and address each of them. I like the flexibility of ordering your package as well. Customer service is very prompt and responds quickly and has been very helpful.

28 October 2024
Unprompted review
Rated 1 out of 5 stars

Shady Business Practice & Poor Customer Service

I’ve had continuous issues with Curology. The most recent involved a payment method. I have one payment method (credit card) saved as the only payment method. Somehow Curology is charging a different card that is no longer saved on my account. In the past I have paid with my debit card but due to recurring issues I switched to credit card only. Despite removing/deleting my debit card from my Curology account, my debit card is still being used to pay for the product. How is this possible if I removed my debit card? I did call my bank and they said curology has a feature that allows previous payment methods to be used even if it was removed. Curology is claiming that it is the responsibility of my bank. Whatever the case, Curology has been the common denominator in the recurring issues I’ve had. Very poor customer service and shady business practices has been my experience with Curology.

20 October 2024
Unprompted review
Curology logo

Reply from Curology

Good afternoon! Thanks for sharing this with us and I am sorry for the frustration this has caused. I'd be more than happy to look into this further or have our tech team look into this to see what has happened. Please reach back out to us so that we can further assist and find a solution.

Rated 5 out of 5 stars

Good remedy

Customer service took some time to get back to me, but resolved my issue that the trial order didn't go through generously.

22 October 2024
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

Customer service was great. The chatbot seems to reply with the same generic message, but once you ask to speak with someone, service is fast, easy and helpful.

11 October 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service

Well it didn’t start off good. Either it got lost with the delivery service r someone stole it but 1st time I never received an item thur mail but this company went out its way I think and shipped a new order for me. No charge either. Customer service was great
A five star plus.

30 August 2024
Unprompted review

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