Currenxie Reviews 205

Excellent customer service! Feature for card-only team visibility was live before even their email, applied it immediately, and it's perfect. Lightning-fast and helpful support. Highly recommended!

We experienced an issue which took some time to resolve, but the response was timely and the matter was eventually resolved.

Removed all my funds from Currenxie Bank due to serious concerns around support and account handling.

My account manager stopped responding to messages, and support requested unnecessary documentation for transfers between my own company accounts. To avoid any operational or liquidity risk, I decided to withdraw all funds and discontinue using the service.

Based on this experience, I no longer trust this bank.

So far excellent service. Very low fees and very good customer support.

Excellent banking solution for receiving and paying in many currencies. Very low fees; excellent rates based on average FX-rate at moment of transfer.
Both their website and app are clear, concise and easy to use.
You can apply for Visa debit card to pay or draw cash at ATMs around the World. You can set your own limit for the card easily through the app/website based on how much money is in your account. The card is free and there is a money-back deal on card transactions.
But a special mention should be their outstandingly excellent customer service with not just fast follow up; but actual helpful support and solutions by friendly and knowledgeable people. And yes; you can get them on the phone as well !

CURRENXIE is EXCELLENT. Customer Support is THE BEST. The MOST prompt, professional, efficient, friendly and helpful with SPECIAL THANKS to Ms. Becca, Mr. Immanuel and Mr. Wan. SINCERELY.

I have a professionnal account with Currenxie and so far I'm happy withe the service.
Client Support Executive service is very responsive, professionnal and efficient.

My issue with the App on my iOS got solved quickly. A special thanks to Alexis, Client Support Executive, who helped me a lot in solving this problem. Highly recommended.

This Banking App is really helpful. Their team is not only friendly, but also devotedly for all our questions.
Communication via email always well supported within 24 hours, sometimes they call directly. We're happy with them

The support team's responsiveness and ability to quickly identify the right solution were truly appreciated.

One of the support representatives even took the time to call me directly to explain the situation, followed by a clear email with step-by-step instructions. All I had to do was follow her guidance, and the issue — updating the correct phone number for the account — was resolved quickly and smoothly.

Yup, my experience with this bank has been very positive.

reliable payment service.
App have no function to cancel a wrong Transaktion even its one minute after execute. If the Transaction was done after the available support time, there is no way to stop it.
No function to insert one Transaktion and set it on hold.
Fees partly a bit expensive.
Does not accept US Companies

Currenxie provides a fast onboarding process and responds to my inquiries promptly. I highly recommend business users to open an account with Currenxie.

I paid 8 USD for a SWIFT of 30 USD to a supplier in Japan (B2B). But the supplier complained that the amount was never received. After I asked the support, they said the money would be returned to my wallet, but they took 25 USD processing fees. So, from the 38 USD I spent, I got just 5 USD back. Don't trust them. They also charged me 50 USD to open an account!

So everything was fine, no new transactions for like a week or two, and then all of a sudden, well, your account does not meet our risk tolerance and we are closing your account.

No explanation nothing

Ridiculous, so let me get this straight, all was good with your risk appetite for a year, but suddenly there is a problem.

Stay away, as you want something reliable, not unreliable. Now, if you want to use it like to pay bills and keep max to 1000 on it and have no clients pay into it, then you would be fine.

Imagine if I had no alternative, what would we do.

STAY AWAY. YOU HAVE BEEN WARNED!

Currenxie has still not done anything about a transafer of almost a quarter of a million US Dollars sent to an account they provided me. They claim that they are going to process a return of funds to me however after 5 days they are unable to provide any feedback and claim that they are yet to receive any feedback from CItibank their banking partner whom they deal with every day. I tried calling fro 5hours nobody answered and this was during their business hours, I sent almost 10 emails all of which we opened and I have screenshots of them opening them but nobody responded. The lack or urgency, the lack of communication and the non transparency is shocking. How do these people even have a license to operate???? I eventually got through by calling from a different number and then demanded someone higher up call me which was refused. I did inform them I was recording the calls and will be reporting them which I am busy doing. Currenxie are thieves and do not understand any sort of service delivery.

Excellent product and an even better team!
The platform works really well, but what stands out most is the team behind it - super responsive, approachable, and genuinely committed to understanding our constraints and suggesting smart, realistic alternatives.
The only suggestion I’d make is to improve the authentication experience on both the website and the app - the session timeout feels a bit too short.
A great experience all around!

First of all, we are a traditional trading company, and all our financial transactions are legal and compliant, with complete import and export documentation.

However, for payments remitted from Japan to our company—whether in Japanese Yen or Chinese Yuan—it consistently takes over a week to receive the funds. This is not a one-off case; the delays occur every single time.

After sending an inquiry email, the only response we received was to "wait." Two days later, we followed up with another email, but received no reply at all.

Messages sent via WeChat have also gone unanswered. It has now been a full week, and I don’t know if other users are experiencing the same issue. I sincerely hope this is not an isolated case.

If this continues, we will have no choice but to turn to a traditional bank. At this point, the current arrangement no longer makes sense.

One of the best international banks offering multi-currency solution and real time payments.

The sign-up process is all over the place, they cost me alot of time and money with their requirements and lying! I specifically asked if a registered business can sign up for an account and they said yes, once I registered my business spending alot of money, I'm not told it has to be incorporated, when their website clearly states it needs to be a registered business, not an incorporated one! Wasted my time and money, the website claims to have businesses of all sizes from small to large, well why would a small company be incorporated, they sound like hypocrites!

Currenxie offers an incredibly efficient and convenient experience for making initial payments. The transaction speed is unparalleled, ensuring that funds are processed swiftly without any unnecessary delays. Additionally, the low fees associated with their services make them a standout choice compared to traditional corporate bank accounts. For those engaged in international trade, Currenxie is a reliable partner that simplifies the complexities of cross-border transactions. I truly hope that Currenxie continues to thrive and gains even more attention from businesses around the world.