Fantastic service and lovely curtains made which match the ones my mother had made for me before she passed away. I am very happy to know have a matching pair bit with a slightly more modern look as... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Save up to 80% off a wide range of Designer Curtain & Upholstery Fabrics. Buy Online or Visit our North London Shops.
281 Ballards Lane, N12 8NR, London, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful staff and customer service. We've not ordered yet but hope.to soon.

Reply from The Curtain Factory Outlet

Reply from The Curtain Factory Outlet
The gentleman I dealt with git back to me very quickly confirming the availability of the fabric and taking directions of where I want the fabric sent. Excellent service👍👍

Reply from The Curtain Factory Outlet
Easy use of website. Ordering process swift and straightforward Delivery on time

Reply from The Curtain Factory Outlet
Really pleased with our purchases from the warehouse. Found just the right fabric in the remnants bin for £1 per metre! The guys in the warehouse were extremely helpful. Took the time to measure the fabric accurately so we knew there’d be enough. We got lining and net fabric too. Amazing selection of fabrics at knock-down prices.
The only quibble: because they have so many rolls, all stacked up on top of each other, it’s difficult to pull out the ones you’re interested in.
Brilliant place!

Reply from The Curtain Factory Outlet
Wrong fabric was originally sent, this was collected & my money refunded. Today I reordered the fabric I want. Sonny was most helpful in every way. Many thanks for the excellent customer service. I will certainly order fabric again from your outlet.

Reply from The Curtain Factory Outlet
What lovely people to deal with. Genuine, friendly and very helpful.
Sales staff, warehouse staff.
All lovely.
And I love my linen fabric.
Thank you team

Reply from The Curtain Factory Outlet
Excellent service. The fabric was of the highest quality. And it was sent to Canada soon after I made the order. And the price was very reasonable. Will be ordering more in the future.

Reply from The Curtain Factory Outlet
Been a customer for a while now. Great quality, value and speedy delivery. Great stuff

Reply from The Curtain Factory Outlet

Reply from The Curtain Factory Outlet

Reply from The Curtain Factory Outlet
I wanted a cushion made for a garden bench, the range of materials available was amazing, l at first thought the estimate was high, but on receiving the finished article made in such short time was well worth the money, very helpful staff

Reply from The Curtain Factory Outlet
The range of fabrics is vast and it was helpful to be able to order many different samples. Fortunately, a representative came out to check and discuss the measurements I had taken. The making-up service was fast and the curtain fitter again checked all the details.
The personal service was appreciated.

Reply from The Curtain Factory Outlet
Thank you 'The Curtain Factory Outlet' for the excellent service in doing my lovely curtains with professionalism and customer service.
The product quality is consistently outstanding, exceeding my expectation every time.
Pricing is fair and transparent - definately value for money.
Your staff are not only friendly but also highly skilled.
Thank you very much for the excellent service.

Reply from The Curtain Factory Outlet
Excellent service. Great staff. Helpful, no pressure advice whilst choosing fabrics. Measuring in home done efficiently, installed by the same lovely guy. Dates adhered to, they came when they said they would, etc. Plus I am very happy with the quality of the curtains and blinds. Would recommend highly!

Reply from The Curtain Factory Outlet
Amazing service from Curtain Factory Outlet, excellent value and quality from start to finish. From the ladies in the store who helped me to find exact what I needed to Mitchell who fitted my curtains today! Cannot praise highly enough and would definitely return in the future and recommend to anyone who wants a first class service!
Please pass on my thanks to Mitchell who helped to fix our wooden blinds… totally unrelated to our order… so rare to find such excellent service these days

Reply from The Curtain Factory Outlet
Requested she’s to be made for the bay curtsin. Although helpful in material selection, unfortunately the top measurement ( track) was taken incorrectly even though we provided the measurements on a piece of paper. It was my mistake not to check the invoice. When I mentioned this, the resolution was unsatisfactory. The mistake wasn’t acknowledged and the alternative option required more money to be spent. I am now left with a sheer which is not to my specification and satisfaction. The price wasn’t cheap either. Disappointing indeed!

Reply from The Curtain Factory Outlet
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.