The Curtain Factory Outlet Reviews 

164
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally prompt shipping and the stunning fabric quality, noting that delicate items arrive securely packaged on rolls and well ahead of schedule. People also appreciate the wonderfully helpful support team and the remarkably smooth ordering process that makes purchasing custom window dressings completely straightforward. However, some reviewers were not happy with occasional delivery delays, missing sample packages, and unpredictable courier services that caused unexpected inconvenience. A few people also mentioned issues with confusing website options, unfulfilled secondary orders, or unexpected product descriptions regarding specific lining materials received.

What people talk about most

Product

People report high satisfaction with the product, frequently highlighting the amazing fabric selection and... See more

Quality

Consumers find quality to be exceptional, expressing strong satisfaction with the amazing materials and... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast shipping and items... See more

Order

Reviewers express mixed feelings about their order experiences, highlighting both exceptional service and... See more

Service

Customers had positive experiences with service, frequently praising the speedy and efficient support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic service and lovely curtains made which match the ones my mother had made for me before she passed away. I am very happy to know have a matching pair bit with a slightly more modern look as... See more

Company replied

Rated 5 out of 5 stars

My advisor Denise was very helpful and patient,honed into what I wanted quickly. The curtains are very well made and the fitting service wars really good. The curtains were made and up faster than I... See more

Company replied

Rated 5 out of 5 stars

We ordered some curtains for our lounge earlier this year which were supplied and fitted in the Spring. We are so pleased with them. They looked nice over the summer but have really come into their ow... See more

Company replied

Rated 5 out of 5 stars

We undertook building works to create a Home Office over the last four months and sought help once again from Dean Parker and his team in sourcing blinds, chairs and seating cushions. Th... See more

Company replied


Company details

  1. #15 of 24 best companies in Curtain Maker and Retailer
  2. #31 of 53 best companies in Blinds shop
  3. #42 of 49 best companies in Fabric Shop
  4. #12 of 13 best companies in Fabric wholesaler
  5. #24 of 33 best companies in Shop

Written by the company

Save up to 80% off a wide range of Designer Curtain & Upholstery Fabrics. Buy Online or Visit our North London Shops.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

164 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(164)

61 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The gentleman I dealt with git back to…

The gentleman I dealt with git back to me very quickly confirming the availability of the fabric and taking directions of where I want the fabric sent. Excellent service👍👍

28 August 2024
The Curtain Factory Outlet logo

Reply from The Curtain Factory Outlet

I will pass on that feedback, thanks

Rated 5 out of 5 stars

Fantastic selection and very helpful staff

Really pleased with our purchases from the warehouse. Found just the right fabric in the remnants bin for £1 per metre! The guys in the warehouse were extremely helpful. Took the time to measure the fabric accurately so we knew there’d be enough. We got lining and net fabric too. Amazing selection of fabrics at knock-down prices.
The only quibble: because they have so many rolls, all stacked up on top of each other, it’s difficult to pull out the ones you’re interested in.
Brilliant place!

5 August 2024
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Reply from The Curtain Factory Outlet

I am pleased you enjoyed your visit and found some bargains, hopefully we will see you again soon

Rated 5 out of 5 stars

Wrong fabric was originally sent

Wrong fabric was originally sent, this was collected & my money refunded. Today I reordered the fabric I want. Sonny was most helpful in every way. Many thanks for the excellent customer service. I will certainly order fabric again from your outlet.

2 August 2024
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Reply from The Curtain Factory Outlet

I will pass that onto Sonny, thanks for your review

Rated 5 out of 5 stars

What lovely people to deal with

What lovely people to deal with. Genuine, friendly and very helpful.
Sales staff, warehouse staff.
All lovely.
And I love my linen fabric.
Thank you team

2 August 2024
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Reply from The Curtain Factory Outlet

So pleased you love your gorgeous fabric

Rated 5 out of 5 stars

Excellent service

Excellent service. The fabric was of the highest quality. And it was sent to Canada soon after I made the order. And the price was very reasonable. Will be ordering more in the future.

24 July 2024
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Reply from The Curtain Factory Outlet

Very happy that you are pleased with our service, hope to hear from you again soon.

Rated 5 out of 5 stars

Brilliant as always

Been a customer for a while now. Great quality, value and speedy delivery. Great stuff

22 July 2024
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Reply from The Curtain Factory Outlet

Thank you for your continued business

Rated 5 out of 5 stars

Garden bench cushion .

I wanted a cushion made for a garden bench, the range of materials available was amazing, l at first thought the estimate was high, but on receiving the finished article made in such short time was well worth the money, very helpful staff

19 July 2024
Unprompted review
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Reply from The Curtain Factory Outlet

Thank you for your comments, we are glad you are so pleased with the product

Rated 5 out of 5 stars

Personal service

The range of fabrics is vast and it was helpful to be able to order many different samples. Fortunately, a representative came out to check and discuss the measurements I had taken. The making-up service was fast and the curtain fitter again checked all the details.
The personal service was appreciated.

17 June 2024
Unprompted review
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Reply from The Curtain Factory Outlet

Glad to hear that you were pleased with our service.

Rated 5 out of 5 stars

Thank you 'The Curtain Factory Outlet'…

Thank you 'The Curtain Factory Outlet' for the excellent service in doing my lovely curtains with professionalism and customer service.

The product quality is consistently outstanding, exceeding my expectation every time.

Pricing is fair and transparent - definately value for money.

Your staff are not only friendly but also highly skilled.

Thank you very much for the excellent service.

18 May 2024
Unprompted review
The Curtain Factory Outlet logo

Reply from The Curtain Factory Outlet

Thank you very much for your kind comments, we will pass on your feedback to our team.

Rated 5 out of 5 stars

Excellent service!

Excellent service. Great staff. Helpful, no pressure advice whilst choosing fabrics. Measuring in home done efficiently, installed by the same lovely guy. Dates adhered to, they came when they said they would, etc. Plus I am very happy with the quality of the curtains and blinds. Would recommend highly!

8 April 2024
Unprompted review
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Reply from The Curtain Factory Outlet

Thank you very much for your review, we will pass your comments onto the team.

Rated 5 out of 5 stars

Amazing service from Curtain Factory…

Amazing service from Curtain Factory Outlet, excellent value and quality from start to finish. From the ladies in the store who helped me to find exact what I needed to Mitchell who fitted my curtains today! Cannot praise highly enough and would definitely return in the future and recommend to anyone who wants a first class service!
Please pass on my thanks to Mitchell who helped to fix our wooden blinds… totally unrelated to our order… so rare to find such excellent service these days

5 April 2024
Unprompted review
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Reply from The Curtain Factory Outlet

Thank you for your kind comments, we have passed them onto Mitchell.

Rated 2 out of 5 stars

Incorrect sheer curtain measurements

Requested she’s to be made for the bay curtsin. Although helpful in material selection, unfortunately the top measurement ( track) was taken incorrectly even though we provided the measurements on a piece of paper. It was my mistake not to check the invoice. When I mentioned this, the resolution was unsatisfactory. The mistake wasn’t acknowledged and the alternative option required more money to be spent. I am now left with a sheer which is not to my specification and satisfaction. The price wasn’t cheap either. Disappointing indeed!

5 February 2024
Unprompted review
The Curtain Factory Outlet logo

Reply from The Curtain Factory Outlet

Hi, We are sorry to hear that you have had this problem.
The curtains were made to the measurements you provided and unfortunately we are not able to refund the cost of bespoke products.
If you would like to call and speak with our director he has offered to make a replacement curtain for you at cost price if that is of interest?

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