Curtain Pole Store Reviews 

404
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 128 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely fast delivery times and the durable, excellent quality of the curtain poles. Purchasers also appreciate the smooth online ordering process, the wide selection of products, and the supportive customer service when minor mix-ups happen. Many people note that the items match their exact needs and look wonderful in their homes. Some reviewers were not happy with delayed deliveries, long wait periods, and incomplete shipments that caused frustrating stress. A few consumers also mentioned experiencing difficulties with product returns and unhelpful interactions regarding missing components.

What people talk about most

Product

Clients share positive opinions on product quality and selection. Consumers frequently mention that the items... See more

Quality

Customers report widespread satisfaction regarding product quality, describing items as excellent, stylish,... See more

Delivery service

Users describe positive interactions with delivery service, highlighting that orders often arrive promptly... See more

Order

Reviewers highlight positive aspects of order experiences, noting that the website and ordering process are... See more

Service

Reviewers mention positive feedback about service, highlighting quick communication, top-quality products,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had struggled to find curtain poles for our front windows needing 5 metres and 2.5 metres matching. We had limited choices but this exceeded all our expectations. It looks beautiful and excellent... See more

Rated 5 out of 5 stars

In the last few years I've bought 8 pole kits from Curtain Pole Store. All were well priced and delivered promptly. Although the quality has been generally good, one of the kits had a manufacturin... See more

Company replied

Rated 5 out of 5 stars

I was looking for a 1 piece curtain track in aluminium. All store bought options had a join. Was a little worried ordering a flimsy bit of aluminium from the Curtain Pole Store, but they delivered... See more

Company replied

Rated 5 out of 5 stars

We had a slight issue with the courier losing part of our order. Manny was on it straight away and sorted it out very quickly. A replacement was quickly shipped out without fuss or delay. Really great... See more


Company details

  1. #30 of 39 best companies in Window treatment store
  2. #39 of 54 best companies in Blinds shop

Written by the company

Curtain Pole Store is a family run online business bringing to you a diverse range of high quality, affordable curtain poles and accessories. We pride ourselves on offering you the best prices available online for your curtain poles.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

404 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(404)

113 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good quality curtain pole

I ordered a curtain pole from this amazing company a couple of weeks ago and it arrived the very next day! I was very surprised. The pole was very well packaged and we are very pleased with it. It was easy to put up and it looks great.

22 April 2025
Rated 5 out of 5 stars

It is a good quality curtain pole…

It is a good quality curtain pole although would have liked male and female connectors built into the pole for joining the two halves. The advice is to cut the pole where it joins in the middle but more sensible to cut at the ends as the finials cover the cuts and as mentioned if you have in built connectors in the middle it makes things easier. Screw for joining the two halves is not very good plus you have to be very precise drilling new hole.

22 April 2025
Rated 5 out of 5 stars

100% happy

Excellent service, competitive prices,fast delivery although the package was damaged during shipping even though the goods was well packaged i noticed one of the brackets was damaged, after a quick email reporting the matter a replacement arrived foc the next day.

will be using again in the near future

14 April 2025
Unprompted review
Rated 5 out of 5 stars

The curtain poles I bought are really…

The curtain poles I bought are really good, plain and simple (as I ordered) and a good price.
They were quick to post, and good effective communication, no hesitation to order from them again in the future when I redo another room. Thanks

11 April 2025
Rated 1 out of 5 stars

Shocking returns service…

The curtain pole is a good standard however when I tried to return some items I have had no response whatsoever, despite emailing twice. Shocking service.

The correct process and email address was followed. I have just sent everything on to you - again.

13 March 2025
Curtain Pole Store logo

Reply from Curtain Pole Store

Dear Lesley,
We are very surprised to read your review, as customer service is of paramount importance to us.
If you have not received a response, it is possible that either the incorrect email address was used, or your order number was not included in the email, which is essential for us to quickly identify and address your inquiry.
Please use our inquiry form to send us a message about the order as this will be directed immediately to our return team.

*Update- We wish to inform you that your email has been received. We have determined that your specific communication was initially filtered due to its classification as suspicious.
Please be assured that this matter is currently under investigation. To ensure seamless communication, we recommend that you correspond with us directly via email rather than through Trustpilot, as the latter may affect the delivery of your messages.

Sincerely,
Curtain Pole Store

Rated 5 out of 5 stars

Great Service

Very efficient and easy ordering system. Excellent on delivery. The pole has been checked and everything fine, just waiting for the fitter to do the job. Having worked for 25 years as Head of a Soft Furnishings Department I know quality of goods and service is so important. Will always use again in the future. Christine

11 April 2025
Rated 1 out of 5 stars

Ridiculous returns system

We ordered a 240cm curtain pole but on arrival realised the wood didn’t match the rest of our furniture as closely as we had hoped. The curtain pole was still in its original box, completely unopened. When trying to return we were told we would have to arrange this ourselves and at our own expense; the parcel was too large for most standard delivery/returns companies and the cheapest available courier option was over £40. So in order to get a refund on our £50 curtain pole we were expected to pay £40 of our own money, making the entire process not worth it. Would advise against using this company if you think there is any chance you may need to return the product. The system is completely nonsensical.

11 April 2025
Unprompted review
Curtain Pole Store logo

Reply from Curtain Pole Store

Dear Jake,

Our terms of return specify that customers are responsible for arranging returns through their own courier. We offer a sample service designed to allow customers to assess the color of the pole set before making a purchase; utilizing this service could have helped you avoid ordering a pole set that does not complement your interiors.

Therefore, considering the availability of our sample service, a negative review based on return expenses may be unwarranted.

In addition, the cost of returning a 120cm parcel is approximately £8-£12 if you use a reputable company. The claim of £40 has been made to damage our reputation.

Sincerely,
Curtain Pole Store

Rated 5 out of 5 stars

Great product and value

Very happy with my curtain poles. They are good quality, reasonably priced and arrived quickly. Great communication from the company throughout the process.

4 April 2025

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