Curtains.com Reviews 653

Paid for express shipping but it has been 2 months and no curtain has arrived

I order a set of curtains a month ago and I still not received any information tracking # or anything.I emailed them couple times and no answer either. very disappointed and unhappy customer.

Ordered expensive curtain and because of picture and description are totally different. And chat agents providing different information.cancelled the order within an hour as their policy full refund of cancelled within 24 hrs
No has responded back and it has been 3 days I have been emailing to them. And the chat is no help at all they just switch sales 1 to sales 2 and keeps me repeating. I want my money back or will take legal action

After waiting 9 weeks for the curtains I ordered they finally arrived today. They are absolutely awful. They are badly made, the stitching is terrible and smaller than the size asked for. Also the pictures seen were of stars and these curtains have flowers on I honestly have never seen such dreadfully made curtains that look completely nothing like advertised. I am so disappointed and will be making an official complaint to trading standards. Absolutely shocking

I wanted Sorbonne teal curtains to match a set I already have. The picture on the website looked like duck egg blue so I emailed to check they actually had teal and was assured they did. I placed my order, the money left the bank and no curtains arrived. I chased this up About 10 days later and was told they had no record of an order from me. After a bit of emailing they apologised and the curtains arrived a few days later. They were duck egg blue. It took them a couple of days to work out that the website had a problem and teal were out of stock. I was offered a refund but I can’t leave the house to get to the Post Office plus I’d already gone 3 weeks with no curtains in my bedroom window on a busy estate - not ideal. At this point I just wanted to get something up in the window even if it didn’t match. I requested a partial refund to compensate for all the inconvenience but was only offered a code for 10% off my next purchase which is if no use to me whatsoever. Definitely would not recommend.

Good afternoon,

The curtains are quite wonderful, better than expected. Having missed the initial delivery, I emailed the team and liaised with Alice who was very helpful.

Much appreciation goes out to her for her professionalism in handling the query.

John

We were very pleased with the curtains and service from curtains.com. Curtains were just as appeared online and arrived quickly given the circumstances (covid 19 lockdown).

I wasn't expecting much when I bought 4 pairs of curtains for a rental flat. When they arrived (on time ) I was very impressed. A great price and a good weight to each pair. They look great too. I'll be going to curtains.com for my curtains at home for sure.

As described with fast, efficient delivery service! Highly recommend.

Loved the curtains.. and the most helpful staff.. the whole experience was so straight forward and easy.. would definitely use again.

I ordered the curtains which then arrived the following day with good communication and were exactly as described. Very of service

I ORDERED TWO DIFFERENT TWO SETS OF VOILE CURTAINS SO I COULD PURCHASE THE RIGHT COLOUR FOR MY DECOR AS COMPUTER COLOURS ARE NOT RELIABLE, ONE SET FROM curtains.COM THE OTHER FROM SOFT FURNISHING LTD THERE WAS A LOT OF CONFUSION BECAUSE IT TURNED OUT THEY WERE ALL THE SAME CO. I COULD NOT SPEAK TO AN ASSISTANT PERSONALLY JUST A STUPID AUTOMATED VOICE HIS QUESTION WERE IRRELEVANT TO MY QUERY ABOUT NON RECEIPT TO EXPLAIN THE CONFUSION WHEN ONE SET DID NOT ARRIVE AND I THOUGHT THE MONEY HAD BEEN TAKEN FROM MY PAYPAL ACCOUNT IT TURNED OUT THE MONEY HAD BEEN TAKEN FOR SOFT FURNISHING LTD AS I LIKED THE CURTAINS I DID RECEIVE, THE CASE I HOPE WAS CLOSED.

Rubbish.... I waited for my delivery for over a week, i then decided to give them a call only to be told that the items were out of stock, I said that I had an email saying that they were dispatched, they said it was an error, I said I should have been notified as I needed these items urgently, they said that the items will be back in stock may 5th and if I would still like to wait for the items, if I have just said that I needed them urgently why would you suggest I wait till may makes no sense, I asked them to refund my money ASAP so I don’t waste any more of my time which they did

Straightforward ordering process and very fast delivery - excellent service and very pleased with the bargain price and quality of the curtains.

Curtains look lovely in my front room, great fit. Brought cushions to match, all match perfectly.

Good service and good value. Would certainly use again

Well done!...had my curtains within 3 to Ireland!...they're gorgeous!....I will definitely recommend you....keep up the good work...

Beautifully lined curtains, fabulous price. Really good quality and they look great!