Cushion Supplier Reviews 

189
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional customer service, highlighting incredibly helpful staff who provide expert guidance and valuable advice throughout the entire ordering process. Consumers are consistently thrilled with the superb quality of the replacement cushions, noting that their older sofas and armchairs feel completely brand new and remarkably comfortable. However, some people mentioned that taking accurate measurements and discussing specifications is essential, though they ultimately achieved a wonderful final result. Buyers also noted that clear communication and regular updates during production ensure a genuinely smooth experience from start to finish.

What people talk about most

Product

Clients share positive opinions on product quality, frequently noting that the replacement cushions fit their... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the brilliant results... See more

Service

Customers had positive experiences with service, frequently highlighting the knowledgeable staff and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting exceptional support and guidance... See more

Staff

Users describe positive interactions with staff, frequently highlighting exceptional customer service and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After making the mistake of buying 5 large replacement seat cushion pads from Ebay I searched the web for a first class cushion supplier. And I found Lee at Cushion Supplier. A truly first class com... See more

Rated 5 out of 5 stars

After a disaster with another supplier I found the Cushion Supplier via a lengthy Google search (and many unimpressed phone calls to vendors). Lee is like a unicorn, you don't think they actually exis... See more

Rated 5 out of 5 stars

I cannot recommend this company highly enough. The service from start to finish was first class and even better, Our seven year old Sofology sofa has been completely transformed for an absolute fract... See more

Rated 5 out of 5 stars

We recently bought a second hand Tetra Sofa in good condition although the cushion interiors had seen better days. I found this company and am delighted with the newly 'filled' cushions and the excell... See more


Company details

  1. Upholstery shop

Written by the company

We provide bespoke replacement cushion inners and covers to the trade and public alike. Cut to any, shape and size with a whole choice of fillings to choose from. We do not have online baskets and all orders are placed with human to human discussions before going ahead. Feather Wrap Foam Core, Feather Only, Quallofil Fibre, Foam and 100% Fibre's all available.


Contact info

4.9

Excellent

TrustScore 5 out of 5

189 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.9

All reviews

(189)

46 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent experience with this company

Excellent experience with this company. Very good communications, and the cushion fillers they sent me were exactly what I wanted - just the right size and arrived very quickly. I chose feathers/down (having read their recommendations) which are perfect for a sofa cushion. Highly recommended.

15 August 2022
Unprompted review
Rated 5 out of 5 stars

Great product, customer service and experience

From start to finish the company offer a 1st class service. I am very happy with my new cushions, its like a new sofa, and the value and customer service is 2nd to none. Thank you Lee for all your help and assistance. I feel very confident recommending the company.

7 June 2022
Unprompted review
Rated 5 out of 5 stars

Great service and great product

I needed lots of advice on replacing my uncomfortable sofa cushions, and Lee was extremely patient and helpful. The cushions were exactly what I was looking for and have saved me the expense of buying a new sofa.

17 January 2022
Unprompted review
Rated 5 out of 5 stars

Very highly recommended!

After far too long sitting on sofa cushions which resembled pancakes made from cement, we took a chance on Cushion Supplier and we're so happy we did! Our sofa looks and feels like it did when we first bought it. The customer service was second to none. The prices good, the quality is excellent and the speed of delivery very impressive.

28 May 2021
Unprompted review
Rated 5 out of 5 stars

First Class Customer Service

We ordered some garden furniture cushions today. The owners son was extremely helpful and gave lots of advice to help us make our choice.This is a small family run business which has given us first class customer service. Would definitely recommend!

5 March 2021
Unprompted review

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