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Cushon Reviews 1,911

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TrustScore 4.5 out of 5

4.6

Retirement Scheme
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Review summary

Created with AI, based on recent reviews

Evaluating 497 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the user-friendly experience, highlighting the ease of navigating the app and the overall service. Many appreciate the efficiency of consolidating multiple pensions into one account, with the app doing "all the heavy lifting" and making the process straightforward. The customer service and staff are frequently commended for their helpfulness, quick responses, and clear communication, making complex processes simple and understandable. However, some people were dissatisfied with specific aspects of the service, particularly regarding pension transfers, with a few customers reporting delays of several months or even years. Some reviewers also mentioned issues with the app when trying to withdraw funds, and a lack of proactive support from the team in certain situations.

What people talk about most

User experience

People report positive experiences with user experience, finding the app and system easy to navigate and use.... See more

Service

Reviewers highlight positive aspects of service, particularly praising the efficiency and ease of pension... See more

Application

Customers consistently note positive experiences with the app. Many reviewers praise its ease of use, simple... See more

Customer service

Clients share positive opinions on customer service, with many praising the helpfulness and politeness of... See more

Staff

Customers had positive experiences with staff, highlighting their helpfulness, professionalism, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We recently changed our workplace pension provider from Nest to Cushon. The process was painless and the implementation team (shout out to Lewis!) was very helpful and quick to respond to any querie... See more

Rated 5 out of 5 stars

First off, the app is easy to navigate. They tracked all my pensions with other company and put them together in one pot. I can also see the estimated amount by the age of 65, which is very much encou... See more

Rated 5 out of 5 stars

A great, helpful and personable company with staff who know the product - which was a breathe of fresh air after the previous provider. It's a big decision to change service both for the company and... See more

Rated 5 out of 5 stars

I have changed jobs a few times and each time I wanted to pull all my pensions together and the transfer process was a nightmare and forms to post and fill out and ids to gather and send off. Just so... See more

Company details

  1. Retirement Scheme
  2. Investment service

About Cushon

Written by the company

Cushon by WTW

Cushon is a fintech workplace savings and pension business, using its world-leading financial technology to bring innovation to workplace savings to help people get comfortable with saving and investing.

In 2026, Cushon was acquired by WTW. Before then, while it was part of the NatWest Group, it was formerly known as NatWest Cushon.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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Rated 5 out of 5 stars

It’s a great way to invest for my…

It’s a great way to invest for my retirement. There’s a simple to use interface, and a great dashboard showing all the information I need. I can even transfer across old workplace pensions really easily. Definitely recommended.

2 October 2025
Unprompted review
Rated 5 out of 5 stars

Great way to save

This is a great way to save without it really having much of an impact. Communication is great and kept informed when contributions have been sent each month so you can keep track of how much your saving.

2 October 2025
Unprompted review
Rated 1 out of 5 stars

4 years and counting to complete a…

4 years and counting to complete a pension transfer into my fund. Support team unresponsive and not proactively supportive. Complaints team also poor and missing their own reply timelines

2 October 2025
Unprompted review
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Reply from Cushon

Hi,

Thank you for visiting our Trustpilot site and leaving a review. We are sorry to hear of the difficulties you have experienced. This does not meet the standard of service we aim to provide at NatWest Cushon.

Our team have requested some additional information so we can identify you and your account. We will be in touch as soon as we receive this to investigate and resolve the matter.

Team NatWest Cushon

Rated 5 out of 5 stars

Simple

Simple, easy to use and keep an eye on as Cushon is all on a convenient app on your phone. The interface is very user friendly and perfect for those that might not understand pensions. I was also able to combine some of my pensions into one making it much easier for me!

1 October 2025
Unprompted review

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