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Cushon Reviews 1,909

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TrustScore 4.5 out of 5

4.6

Retirement Scheme
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Review summary

Created with AI, based on recent reviews

Looking at 546 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the ease of use and navigation of the app, finding it simple to manage their pensions and investments. Many appreciate the excellent customer service, with staff members often described as helpful, knowledgeable, and quick to respond to queries. The process of transferring and consolidating pensions is consistently praised for being straightforward and efficient. However, some customers also noted issues with the app when trying to withdraw funds, describing it as problematic. A few other people also felt that the customer service, while polite, sometimes struggled to resolve issues effectively, leading to prolonged processes and a lack of ownership over problems.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, with many finding the app and system very easy to... See more

Service

People report positive experiences with service, particularly praising the ease and efficiency of pension... See more

Application

Reviewers mention positive feedback about the app, highlighting its ease of use and navigation. Many... See more

Customer service

Clients share positive opinions on customer service. Many reviewers praise the helpfulness and politeness of... See more

Staff

Customers had positive experiences with staff. Many reviewers praise the helpfulness and politeness of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We recently changed our workplace pension provider from Nest to Cushon. The process was painless and the implementation team (shout out to Lewis!) was very helpful and quick to respond to any querie... See more

Rated 5 out of 5 stars

First off, the app is easy to navigate. They tracked all my pensions with other company and put them together in one pot. I can also see the estimated amount by the age of 65, which is very much encou... See more

Rated 5 out of 5 stars

A great, helpful and personable company with staff who know the product - which was a breathe of fresh air after the previous provider. It's a big decision to change service both for the company and... See more

Rated 5 out of 5 stars

I have changed jobs a few times and each time I wanted to pull all my pensions together and the transfer process was a nightmare and forms to post and fill out and ids to gather and send off. Just so... See more

Company details

  1. Retirement Scheme
  2. Investment service

About Cushon

Written by the company

Cushon by WTW

Cushon is a fintech workplace savings and pension business, using its world-leading financial technology to bring innovation to workplace savings to help people get comfortable with saving and investing.

In 2026, Cushon was acquired by WTW. Before then, while it was part of the NatWest Group, it was formerly known as NatWest Cushon.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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Rated 5 out of 5 stars

Would recommend

We recently changed our workplace pension provider from Nest to Cushon. The process was painless and the implementation team (shout out to Lewis!) was very helpful and quick to respond to any queries we had.
The platform itself is very user friendly, both from a business perspective and as an employee.
Would definitely recommend.

14 October 2025
Unprompted review
Rated 5 out of 5 stars

Monthly Updates

Great idea to receive monthly updates of your pension, never had this from other providers only yearly updated. great app very easy to use and set up.

4 October 2025
Unprompted review

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