From ordering to delivery, the contact was very good by the suppliers. They ensured all measurements were correct with diagrams done before proceeding with my order. The mattress has since been deli... See more
Company replied
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Review summary
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Even though there were a few changes in our requirements, the company ensured that we received our custom mattress on time and exactly how we had requested. They went beyond our expectations to provid... See more
Company replied
Easy ordering and measuring process, helped by super friendly staff when I had a query on how to measure. Delivered in promised timeframe as per delivery instructions. Now the mattress. A perfect... See more
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I google looking for a custom made mattress for my motorhome, and this company came up after reading about them I emailed them, they responded and asked what I required. After some correspondence we w... See more
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Company details
- #26 of 85 best companies in Mattress Shop
Written by the company
Our custom-made mattresses are available in any shape or size and can be delivered to any location in the UK within 5-7 working days. Simply input your desired dimensions into our online mattress builder, and once confirmed, we'll produce and deliver the mattress directly to your home.
Contact info
Unit 1C, Guardian Road, NR5 8PF, Norwich, United Kingdom
- 0333 011 3493
- orders@custom-mattress.co.uk
- custom-mattress.co.uk
4.8
Excellent
257 reviews
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Overall
Overall, my experience with Custom Mattress from custom-mattress.co.uk was mixed. The process of ordering custom mattresses was straightforward, and I appreciated the hand-drawn sketch for size confirmation. The mattresses were comfortable, and the included removable cover was a nice bonus. However, delivery scheduling could be improved, as I faced issues with the timing. Service and product were satisfactory, earning a solid three stars.
11 November 2024
Unprompted review
Waited almost a month for matress
Waited almost a month for matress, in the end it appears the delivery company lost the original matress, no discount or reduced price offered after this
13 November 2024
Great service
Great service. I had an email to confirm the size. The mattress is excellent quality.
12 November 2024
Mattress 5 stars, communication, a little delayed
I wouldn't say communication was great, a little delayed, messaged me to say it's in production, when in fact it was in my house 😁
Mattress itself we can't fault, needed to shorten a double mattress to fit a particular gap in my daughters bedroom. Delivery great, and not overly heavy, fits perfectly and daughter is happy, that's good enough for me 😊👍
9 November 2024
Unprompted review
Brilliant
Brilliant come exactly the right size, in the time stated and very comfortable, will use again when I need my next one
25 October 2024
Excellent communication with this…
Excellent communication with this company and speedy delivery. Our mattresses are excellent and fit really well. We had a difficult size for one of our motorhome mattresses, but Custom mattresses made our mattress exactly the size and shape that we needed. Would definitely recommend.
16 October 2024
Excellent efficient service
Excellent efficient service. Product is spot on and fantastic. My daughter loves the comfort with the new mattress
8 October 2024
Reply from Custom Mattress
Hello, Nicky!
Thank you so much for your kind review! We're thrilled to hear that you had an excellent and efficient experience with our service, and that your daughter loves the comfort of her new mattress.
Your feedback is greatly appreciated, and if you ever need any assistance or have any questions in the future, feel free to reach out to us. We're always happy to help!
Kind regards,
The Custom-Mattress Team
My mattress was left outside on a day I…
My mattress was left outside on a day I requested it wasn’t, mattress missing and no longer getting a response.
8 October 2024
Reply from Custom Mattress
Hi, Alice!
Thank you for your feedback, and I sincerely apologise for the inconvenience you’ve experienced.
Upon reviewing the details, we can confirm that your mattress was dispatched on a Friday using a next working day service. Unfortunately, the courier unexpectedly attempted delivery on a Saturday, which was outside of the day you requested. You should have received a text notification regarding this delivery attempt.
As discussed in our previous phone and email conversations prior to this review, we are actively looking into this matter. We’ve already provided the proof of delivery, which you have confirmed is your property.
To assist us in raising a dispute with the courier, if you believe that the item may have been taken by someone else, we recommend reporting the issue to your local authorities as a possible theft using the brief survey provided to you.
We have provided the link to report this, however we have yet to receive this information from you.
If the item is located or any further updates arise, please do let us know right away. We appreciate your cooperation and understanding as we work to resolve this matter as quickly as possible.
Thank you again, and I look forward to hearing from you.
Kind regards,
The Custom-Mattress Team
Great customer service and guidance…
Great customer service and guidance great advice mattress arrived true to measurement a great service totally happy Fitz perfectly Nice and comfortable would Well recommend them?
8 October 2024
Reply from Custom Mattress
Hello, William!
Thank you for your wonderful review!
We're so glad to hear that you had a positive experience with our customer service team and found the guidance and advice helpful. It's fantastic that your mattress arrived true to the measurements and fits perfectly, and we’re delighted to know it’s comfortable for you!
Your recommendation means a lot to us, and we truly appreciate your kind words. If you ever need any assistance in the future, please don’t hesitate to reach out.
Kind regards,
The Custom-Mattress Team
Great company, great mattress, great price!
From start to finish the process was really easy ordering a custom sized set of mattresses for my van conversion sofabed. A nice touch I thought was a nice little hand drawn sketch they email you after you order so you can double check you're happy with the sizes, just don't forget to confirm the sketch they send you is fine so they can start production.
The mattress itself was a lot more comfortable than I expected as I went for the 10cm memory foam as its just a sofabed, I have now ordered the main bed mattress as a 16cm cool mattress and I am very excited to see how nice that will be! The mattress came with a great removable cover which with other companies is extra so very happy with my order. Would definitely recommend.
8 October 2024
Reply from Custom Mattress
Hello, Drew!
Thank you so much for taking the time to leave such kind review!
We're thrilled to hear that the process of ordering your custom-sized mattresses was easy and that you appreciated the hand-drawn sketch – we always aim to ensure our customers are completely happy with their order before moving forward.
It's wonderful to hear that the mattress exceeded your expectations, especially for your van conversion sofa bed.
We're sure you're going to love the 16cm cool mattress just as much, if not more! We pride ourselves on providing comfort and quality, so it's fantastic to hear that you're pleased with the removable cover as well.
Thank you for recommending us, and we can’t wait to hear how you get on with your new mattress. If you ever need anything in the future, don’t hesitate to reach out!
Kind regards,
The Custom-Mattress Team
Reply from Custom Mattress
Hello, Lauren!
Thank you for sharing your experience with us!
We're delighted to hear that you are pleased with your new custom mattress.
If you ever need further assistance or have any questions, feel free to reach out.
Best wishes,
The Custom-mattress Team
Great customer service
24 September 2024
Reply from Custom Mattress
Hello!
Thank you for your positive feedback and for sharing your experience with us.
We’re so pleased to read that you are pleased with the service you received.
Your feedback is truly appreciated. If you have any further questions or need assistance, please don’t hesitate to reach out.
Best wishes,
The Custom-mattress Team
Fantastic service and great quality
Fantastic service, quick and efficient and goods were of high standard and perfect
23 September 2024
Reply from Custom Mattress
Hello!
Thank you for sharing your experience with us!
We're delighted to hear that ordering was easy, and you found our turnaround quick.
If you ever need further assistance or have any questions, feel free to reach out.
Best wishes,
The Custom-mattress Team
I requested that the mattress be sent…
I requested that the mattress be sent out within seven days as we were going away. This was done satisfactorily and very pleased with the service and the mattress.
23 September 2024
Reply from Custom Mattress
Hi, Stephen!
Thank you for taking the time to share your experience with us!
We’re thrilled to hear that you found the ordering process smooth and appreciated our fast turnaround. Should you have any questions or need further assistance in the future, don’t hesitate to get in touch.
Best regards,
The Custom-Mattress Team
Nice product
6 September 2024
Reply from Custom Mattress
Hello, Lisa!
Thank you for your positive feedback and for sharing your experience with us.
We’re so pleased to read that you are pleased with your new custom mattress.
Your feedback is truly appreciated. If you have any further questions or need assistance, please don’t hesitate to reach out.
Best wishes,
The Custom-mattress Team
Fully recommended
Great pre-delivery service including email to double check measurements just before production. Mattress inflated to full size as stated and is very comfortable.
27 August 2024
Unprompted review
Reply from Custom Mattress
Hello, Elaine!
Thank you for your positive feedback and for sharing your experience with us.
We’re so pleased to read that you are pleased with your new custom mattress and our service.
Your feedback is truly appreciated. If you have any further questions or need assistance, please don’t hesitate to reach out.
Best wishes,
The Custom-mattress Team
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