Costco Online Reviews 275

Ordered two items from Costco online over two weeks ago, received only one. Been advised numerous occasions that the item was out for delivery and was given tracking numbers that did not exist. Escalated my complaint to customer care escalations and still awaiting a call. Told one business day we are now at four. tried numerous occasions to speak to someone in escalations and refused to be put through. Even told by a customer service agent that i should deal with the supplier myself! Absolutely diabolical service from a multi million company. Still awaiting a response as they still have my money!

This review although is bad may not in fact be completely Costco's fault I looked on line for petrol lawn mowers and having found a selection of adds stating to be Costco and in everyway looking like Costco adds I purchased one quickly to find I had been scammed . Although in the end I will hopefully get my funds back I contacted Costco and straight away the lady was aware of this she said we do close these sites down but they get set up again my question is if you are closing them why are the same adds still there showing no sign of being closed or altered in any way they will have a large impact on your company as once it becomes common knowledge nobody will feel confident spending money with Costco on line I certainly will not again . A big company like Costco you might think would put more resources into catching these scammers . I have had to cancel cards removed funds and now will wait a significant time to get my money back .. be warned Costco said to me they do not sell items like this online best way to stay safe stick to Amazon and eBay maybe ? Not your fault Costco but come on your a big company catch these f*** bad people

I am not a Costco member. I ordered two chairs that were on sale during MA tax free weekend and paid the non member surcharge. I received a confirmation email immediately. . Two days later my ordered was canceled by a second email.

I called them. An expired Costco member number was somehow attached to my order. And even though I paid the non member surcharge, their computer system canceled my order because of this.After 40 minutes on the phone, they said if I reordered they would refund the additional amount I would now have to pay if I called them after delivery of the chairs. They offered me a $20 card for a future item for the inconvenience.

The woman on the phone was very nice, but I did not want to have to call again and waste more time to get my money back. I will shop somewhere else.

Costco’s website is about as useful as wet bread. I’m honestly shocked that a company this size can’t get their act together. Just a pointless, waste of time trying to use it. I like Costco stores better than Sam’s, but they cannot compete with the online shopping experience. Sam’s wins hand down, plus they offer curbside pickup, which people have come to expect. So disappointing

Costco white glove delivered my appliances wet. I was told to dry it with damp clothes and wait for 30 minutes before plug in for range hood and refrigerator.Read the return policy carefully for big appliances, which states you need to pack the appliances to pick up. Delivery also made a few scratches on my newly built house. My experience with white glove is the worst. They don't do basic installation for all appliances. My fridge , range hood and dishwasher were left uninstalled but they installed washing machine and dryer.

Absolutely rubbish, never order ever again 🤬🤬🤬. Customer service is doing nothing about a problem, driver lost my package and they are can’t help me. Ask me wait for 48 hours, wich is promised delivered next day. Absolutely sh#it 💩.
And is not that cheap is normal shops when is sale is much more cheaper.

Shocking customer service, ordered a hot tub that was in stock and 30 day delivery and took 10 weeks to arrive….. absolutely useless

Ordered a Weber Barbecue cover - received an email saying 3-5 days delivery. 1 month later they say it has been delivered from China! They do not say who the courier is and it has NOT been delivered. No customer service - just a chatbot which goes round in circles. HAve requested refund but cannot get any sense or human response DO NOT BUY FROM COSTCO ONLINE!

Ordered a TV set from Costco Online at the beginning of July. Their courier needed a buyer to pick a date starting from at least 10 days away from the order day before they agreed on delivery. TV arrived 12 days later but the courier took it back because I refused to sign a black page on the couier's smart phone despite the courier already took a photo of the TV in my hallway. They just refused to confirm what a buyer was signing. Cancelled the order and re-ordered the same TV at the same price from Amazon. It arrived the next day and nothing to sign. Just a photo of the TV in the hallway sufficed as proof of delivery. This contrast speaks volume. I will only recommend Costco Online if you have ample time to chat with Costco's customer service.

Had a 75-inch TV delivered to my home. The delivery team was on time and the TV worked. The team took the TV out of the box and plugged it in to verify it worked OK. My only complaint is that the team would not help me lift the TV up to the already install wall mount since my wife has carpal tunnel and it is difficult for her to lift heavy objects.

Why do they continually move products around the store??
Certain aisles I always avoid because they contain items I'm not interested in - if they subsequently put other items in that aisle I will never see or purchase them.
Last time I pushed my trolley to the far corner of the store where the heavy sacks of dog food usually are but nothing there. After pushing the trolley up and down many aisles on the way back to the tills I found somebody to ask (eventually), and they told me dog food was now in the other furthest corner of the store. No way was I walking back there to get it. Next time I'm sure they will again be in a different place again.
The next visit I abandoned a trolley half full because I could not find items I was looking for (they were not in their usual place) and couldn't find anybody to ask.
I feel that every visit to Costco leaves me angry and frustrated for that reason......

What on earth is going on with Costco? I bought a double mattress and paid for the old mattress disposal. The old mattress was one of those zipped together small ones, as the zip was broken they refused to take both parts as the delivery guys who couldn’t really speak English couldn’t explain. I rang Costco and they informed me that it was Silent Nights policy even though my contract is with Costco and not Silent night.
I tried to explain that why would I buy disposal of a double mattress only to have a small single removed?
I will be escalating this even if I have to go to the TV am team.

Order meant to be delivered in 2 working days no sign of it after a week so spoke to them on chat they assured me it would be coming Monday, they just lied as there was no tracking info update. Rang Monday when still no tracking update info they couldn't see what was happening either so put me on hold to talk to the warehouse, 30 mins later and no wiser to where my order was. Finally came back on to tell me it was lost and they couldn't resend as they had to refund and I would have to reorder. Absolutely ridiculous good job it wasn't on offer as i would of missed that by now. How can the shops offer such good service but the online is absolutely hopeless. You even get the impression from the call center staff that they can't be bothered. Come on costco get you act together online.

Terrible experience. Sold us a fridge that broke. Refuse to exchange it. Only option is to get a refund so I can buy a more expensive option. I’ve had nothing but good experience from Costco warehouse, but won’t be buying anything from Costco online again and will be dropping my membership to not support their online store

Surprisingly rubbish online service.
Half the order delivered.
Despite two phone calls, no nearer resolving.
I really do t care about whether it’s their fault or the courier, for a £20 item they should be just sending a replacement and sorting out the courier in their own time.
Very poor.

I chose Costco for a PS5, which was on sale for £378, foolishly expecting good service. Instead, your delivery driver dropped the console from shoulder height onto the pavement and fled before I could refuse the obviously damaged delivery.

When I called customer service, I specifically offered to buy another console at the sale price while I waited for the return, just to make sure I didn't miss out on the deal and would receive it in time for my sons birthday. Your team told me this wasn't necessary, assuring me a replacement would be sent the moment the broken one was collected.

Naturally, that was a rubbish. As soon as the damaged console was picked up, I was issued a refund because you were suddenly "out of stock." By a stunning coincidence, the price had jumped to £479 everywhere, including your own warehouses. Following your explicit advice has left me scrambling to find a present for my son's birthday and cost me an extra £100.

Your compensation for this masterclass in incompetence? An insulting £30 voucher. You can keep it. I certainly won't be needing it, as I have no intention of ever giving you my business again. I do wish I had looked at the reviews on here prior to my order. Live and learn I suppose but here is my addition to the list of poor reviews.

Never purchase an appliance bundle here. Costco and their warranty company has lied about our dishwasher and the repair process and status for over a month now. We have recorded calls proving that they are lying. We also have screenshots of our claim which the warranty company has since deleted and made no longer accessible on the portal. They’ve promised to repair, but not sent the parts. When they did send the parts they were the wrong ones, and we told them that they were sending the wrong part but they didn’t listen and told us to “trust the process”. Now the dishwasher went from being repairable to completely destroyed due to their incompetence. @costco do the right thing and replace the dish washer. Your vendor isn’t our problem. We’re happy to send you the recorded calls. And by the way from the customer perspective, Costco and Costco online are the same. So figure it out.

We ordered 35 lbs of grain-free dry dog food, but Costco, via UPS, delivered the order someplace other than to us.

My wife spent several days, speaking with customer service, and finally they agreed to begin the process to issue a refund.

But in the interim, the product was delivered. We no longer want it, not only because Costco has been almost impossible to deal with, but after several days in the Georgia heat, we no longer will feed that food to our dog.

Costco Return Notification Order #1203127092

Perhaps in few days UPS will pick-up the package -- still sitting in outdoor heat -- and issue a refund.

But we will NEVER again order anything via Costco online. We recently renewed our Executive Gold membership, & will likely still buy food from their warehouses.

The item was never received. Can't get refund as company provided proof of delivery to bank. This is a large electrical item, that was definately not delivered to my home. Emails to company go unanswered. Courier is in China and also does not answer emails.
Paid £70 and have nothing to show for it.

Washer dryer was delivered and supposed to be installed. 2 utterly useless men could not do installation. They said to phone Costco and they would send a plumber. This was a complete and utter lie. Costco customer service absolutely hopeless too and we now have to go and buy another hose. NEVER EVER BUY ANYTHING FROM COSTCO ONLINE THAT NEEDS TO BE INSTALLED.