The necklace is well made & a good weight. It did take 29 days to receive the item. Customer service response was good but not proactive. I had to contact them multiple times for status & shipping upd... See more
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Review summary
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Ordered a necklace with custom birthstone as Christmas gift with plenty of lead time as description stated. Necklace never had accurate tracking when I reached out to CS they said it was "mailed" but... See more
Company replied
I am updating my review after working with Custom Collective to address my issues. They have been good communicators with me and clearly want their customers to be happy. It took longer than I thought... See more
Company replied
I ordered a birthstone ring for my granddaughter. I let her pick it although I was Leary because I’ve never heard of custom collective but the continuous update gave me piece of mind. Once it arrived... See more
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Company details
Written by the company
Boutique and Handmade Personalized Jewelry USA Designed 20,000+ 5 Star Reviews
Contact info
28273, Charlotte, United States
- hello@customcollective.co
- customgoods.co
3.4
Average
1k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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BEWARE
BEWARE - A necklace was purchased for my wife after the birth of our son and passing of our first born. The necklace looks like it is from a gum ball machine and the letters look like they are from a spaghetti-o can. The quality is poor and does not resemble the photos. A refund is not offered if you dislike the product. I could not recommend this company less.
16 June 2026
Unprompted review
Although it took a long time to receive…
Although it took a long time to receive my ring I purchased from them, that wasn’t the issue. Once I got the ring (for my daughter as a Christmas gift) not even two weeks of having it, one of the birthstones came out of the ring. I immediately emailed Custom Collectives and sent in a picture of the ring. I was told that due to not having the ring for a long time and because a stone came out of the ring, that they would remake my ring. I initially received the ring at the end of January, I reach out because a stone fell out in early February, I was told mid February 2026 that production for getting a new ring made would begin. I have reached out twice a month since then and still have not received my fixed ring and it’s going on mid June. Although the ring was beautiful before the stone fell out, I will never order from this company again. My daughter has the ring less than two weeks and a stone came out and it’s taking now, over 4 months to get a replacement ring. I am highly disappointed with the service!
31 January 2026
Unprompted review
Reply from Custom Collective
Hi LaTosha,
I am so incredibly sorry for how frustrating this entire experience has been for you. To have a birthstone fall out of your daughter's Christmas gift after just two weeks is disappointing enough, but waiting over four months for the replacement is completely unacceptable. I completely understand why you are so upset with our service, and I deeply apologize for letting you down and making you wait this long.
I want to make this right for you as quickly as possible. I have just issued a full refund for your original order, which should show up back in your account in the next few days.
At the same time, I personally checked in with our production team this morning about your replacement ring. I have had them prioritize it so it gets finished and shipped out to you immediately. Please keep this remade ring as a gift from us, entirely free of charge, as a small token of our apology for the massive delay.
Thank you for your patience with us, and I will keep a close eye on your shipment to ensure it reaches you safely.
My necklace is gorgeous
My necklace is gorgeous! The delivery was quick. I never take it off. I get so many compliments. I have my family and God always on me, no matter what.
8 June 2026
Unprompted review
Reply from Custom Collective
Hi Teresa,
This truly made my day reading. I’m so happy to hear your necklace means that much to you — keeping your family and faith close to your heart like that is exactly what we hope each piece represents.
And the compliments you’re getting? You deserve every one of them. Thank you for trusting us to be part of something so personal to you.
Great service and great work
9 May 2026
Unprompted review
Reply from Custom Collective
Hello Jermel, really appreciate you taking the time to leave this! It means a lot to hear you’re happy with both the service and the work. We’re glad we could deliver for you.
Will definitely order again!
The ordering process was smooth and my pieces are exactly as I expected! Great quality pieces! I will definitely order again!
3 May 2026
Unprompted review
Reply from Custom Collective
Hi Cassandra,
We’re so glad to hear everything went smoothly and that your pieces turned out just the way you hoped! That really means a lot to us. We put a lot of care into every order, so it’s always rewarding to hear when it shows.
Can’t wait to have you back again for your next piece
I love how responsive customer service…
I love how responsive customer service has been throughout the process. The quality of the piece is so perfect. It’s pretty and dainty. The custom piece is so special and I’ll cherish it forever.
2 June 2026
Unprompted review
Reply from Custom Collective
Thank you so much for your thoughtful review, Erin!
It truly means a lot to hear that you had a great experience with both our customer service and your custom piece. We know how meaningful personalized jewelry can be, so we're honored that we could help create something you'll treasure for years to come. Knowing that you love the delicate design and quality of your necklace makes our day. Thank you for trusting us with such a special keepsake!
Wonderful experince
I couldn’t be happier with my necklace from Custom Collective Jewelry. From the moment it arrived, I was impressed by the beautiful packaging and presentation. Everything was thoughtfully packaged, making the unboxing experience feel incredibly special and luxurious.
The necklace itself exceeded my expectations. The quality is outstanding, with a durable yet elegant design that feels substantial without being heavy. The craftsmanship and attention to detail are evident, and the personalized touch makes it even more meaningful.
I’ve worn it multiple times already and have received so many compliments. It’s the perfect piece to commemorate special moments and memories, which is exactly what it did for me. If you’re looking for high-quality personalized jewelry that arrives beautifully presented and makes a lasting impression, I highly recommend Custom Collective Jewelry.
28 May 2026
Unprompted review
Reply from Custom Collective
Hi Risa,
Thank you so much for taking the time to share your experience! Reading reviews like yours truly means a lot to our small team.
We're delighted to hear that both the necklace and the unboxing experience felt special from the moment it arrived. We put a great deal of care into every detail, from the packaging to the final piece, so it's wonderful to know that it exceeded your expectations.
What makes us happiest is knowing your necklace has become a meaningful keepsake and that you're already enjoying wearing it. Thank you for trusting us to be part of such special memories.
We sincerely appreciate your support and look forward to creating more pieces you'll cherish for years to come.
If I could give 0 stars I would
If I could give 0 stars I would. I ordered a product 6 weeks ago and it still has not shipped.
18 April 2026
Unprompted review
Reply from Custom Collective
Hi Michael,
I am so incredibly sorry to hear that you haven't received your order yet, especially after waiting six weeks. I completely understand why you're frustrated—this is definitely not the experience we want you to have with us, and I'd be upset too if I were in your shoes.
We want to look into this for you immediately and find out exactly what happened to your package. Could you please send us a quick email at hello@customcollective.co?
If you could use the subject line Priority + [Your Order Number], it will come straight to the top of our inbox so we can investigate this right away and get it sorted out for you as quickly as possible.
Thank you for bringing this to our attention, and we really appreciate your patience while we fix this for you.
Warmly,
The Custom Collective Team
Absolutely obsessed🌟🌟🌟🌟🌟
Absolutely obsessed with my custom necklace! The quality is amazing, shipping was fast, and the attention to detail made it so special. Such a meaningful piece that I’ll cherish forever — highly recommend this company! 💖
25 May 2026
Unprompted review
Reply from Custom Collective
Hi Brittany,
This made our day — thank you so much for sharing this!
We’re really happy to hear you loved your necklace and that it arrived quickly. Knowing it turned out special for you is exactly why we do what we do.
We truly appreciate your support and kind words — it means a lot!
Wonderful Experience
I had such a wonderful experience with Custom Collective! They made me a birthstone heart ring with my daughter’s birth stone for me. I was updated every step of the way and the ring came out beautifully! Something I’ll cherish forever!
11 May 2026
Unprompted review
Reply from Custom Collective
Hi Alyssa,
Thank you so much for sharing this. It truly means a lot to us knowing your ring holds such a special meaning. We’re so happy you loved the whole experience, and it was an honor to create something connected to your daughter that you can cherish forever. Sending you lots of love and appreciation!
Beautiful design and gift packaging
Beautiful design and gift packaging! I was grateful to receive it in time for my friend’s birthday. Thank you!
23 April 2026
Unprompted review
Reply from Custom Collective
Hello there,
Thank you so much for your sweet words! We’re really happy it arrived in time for your friend’s birthday. It means a lot to know you loved the design and packaging — we hope your friend loved it just as much :yellow_heart:
I absolutely love my necklace I have my…
I absolutely love my necklace I have my daughters initials on it and I get stopped and asked about it everytime I wear it! I’m so ready to order more!
1 May 2026
Unprompted review
Reply from Custom Collective
Hi Marissa,
We’re really happy to hear you love your necklace and that it holds such special meaning with your daughters’ initials. It means a lot to know you’re getting compliments on it too. We can’t wait to make more pieces for you soon!
Beautiful handmade customized necklace
Love the quality of the product and how nicely packaged it was. The customization on any item gives great options for gifting it your loved ones. I absolutely loved the look of my necklace and it's a timeless piece that will be with me forever.
15 May 2026
Unprompted review
Reply from Custom Collective
Thank you so much for your kind feedback, Sana. We’re really glad to hear you’re happy with the quality, packaging, and that your necklace turned out exactly as expected. It truly means a lot to know it’s something you’ll treasure and enjoy wearing for a long time. We sincerely appreciate your support!
Stunning Personalized Necklace Custom…
Stunning Personalized Necklace Custom Collective exceeded my expectations! The presentation alone is absolutely beautiful. The attention to detail is evident in everything, including the gift box. The personalized necklace itself is beautiful. The handcrafted quality is really good, and the gold lettering is greatly executed. It's clear that each piece receives meticulous care during production. Wearing this necklace feels special because it's a unique connection with my daughter. Knowing that my piece comes with a lifetime guarantee gives me complete peace of mind. This isn't just jewelry; it's a treasure for forever. Custom Collective delivers a great experience. The combination of craftsmanship, personalization, beautiful packaging, and lifetime support makes this an investment in memories. Highly recommended!
4 May 2026
Unprompted review
Reply from Custom Collective
Hi Liz,
Thank you so much for your kind words and for sharing this beautiful review. It truly means a lot to us that your necklace holds such a special connection with your daughter.
We’re really happy to hear you loved the piece, the details, and the packaging. Knowing it brought you that feeling makes everything we do worth it.
Thank you again for trusting Custom Collective and for your support — it really means a lot to our team!
I was greatly pleased with the elegant…
I was greatly pleased with the elegant birthstone bracelet I received to gift my granddaughter with for her 16th birthday.
I was happy with the quick response to my questions, and the frequency of updates on delivery.
11 May 2026
Unprompted review
Reply from Custom Collective
Hi Melody,
We’re really happy to hear you loved the birthstone bracelet and that it made a special gift for your granddaughter’s 16th birthday. It’s also great to know our updates and responses helped along the way. We truly appreciate you taking the time to share this with us
Custom Collective, great, quality pieces!
Custom Collective is very communicative. They brought my vision to life with a beautiful, personalized, one of a kind piece. I now have a necklace with my husband's nickname on it that I can wear with me wherever I go. It is a quality piece of jewelry and I'm relieved to know it won't tarnish and I can wear it and pass it down to my daughter.
6 May 2026
Unprompted review
Reply from Custom Collective
Hi Sarah,
Thank you so much for the kind review! I am so happy we could help bring your vision to life and create such a special piece with your husband's nickname. It is really sweet to hear that you plan on passing it down to your daughter one day, that is exactly why we focus so much on making sure our jewelry lasts.
We truly appreciate you trusting us with such a personal necklace, and I hope you enjoy wearing it every day!
Thank you again, and have a nice day!
Late and wrong item
Ordered a custom necklace for my wife’s very first Mother’s Day. Item took way longer to arrive than estimated so I did not have time to double check what was received.
She opened her gift this morning only to find it wasn’t a necklace but earrings…. With the wrong initials to boot.
Very upset and disappointed.
9 May 2026
Unprompted review
Reply from Custom Collective
Hi Benjamin,
I am truly sorry to hear about this. I can only imagine how disappointing it was for your wife to open her gift on her very first Mother’s Day and find the wrong item. That is definitely not the experience we wanted for such a special milestone, and I feel terrible that we missed the mark.
I took a look at your order to see what happened. You placed the order on April 16th, and we began hand-crafting it on the 17th. Since our production takes 8–10 business days and standard shipping is usually another 7–10 days, your delivery on May 6th was actually right within our estimated timeframe. However, that clearly doesn't make up for the fact that we sent earrings instead of the necklace you designed.
We’ve already flagged this mistake to our production team, and they are remaking your necklace immediately. To try and make things right, we have processed a full refund for your original order. Please keep the new necklace as a gift from us when it arrives, and feel free to keep the earrings as well.
Thank you for your patience while we fix this for you.
The cutest initial necklace
The cutest initial necklace! The perfect gift for a loved one!
6 May 2026
Unprompted review
Reply from Custom Collective
Hi Maddy,
Thank you so much for the sweet review! I am so happy to hear you think the necklace is cute and that it makes such a great gift. We love hearing that our pieces are being shared with loved ones.
We really appreciate the support, and I hope you have a nice day!
I love my custom initial necklace
I love my custom initial necklace, it’s so beautiful. It has my son’s initial which makes it so special. It’s easy to style and layer with other jewelry or wear alone. It’s a great custom Mothers Day or birthday gift!
2 May 2026
Unprompted review
Reply from Custom Collective
Hi Dee,
Thank you so much for the kind words! I am so happy to hear that your necklace feels special, and it is so sweet that you chose your son’s initial for it. It is great to know that it fits in so well with your other jewelry and that it is easy to style.
We really appreciate you sharing how much you love it, and we are so glad we could help make a piece that means so much to you.
Thank you again, and have a nice day!
Love this brand
Love this brand!! The order was quick and quality is high! So dainty and beautiful, perfect for gifts and the packaging is amazing!
20 April 2026
Unprompted review
Reply from Custom Collective
Hi Arica,
Thank you so much for the love! I am so happy to hear that you enjoyed the packaging and that the order got to you quickly. We really put a lot of heart into making sure everything is dainty and beautiful, so it means the world to know you think they make perfect gifts.
We truly appreciate you supporting our brand, and we hope to see you again soon!
Thank you again, and have a nice day!
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