Engagement Rings By Abhay Reviews 38

TrustScore 2 out of 5

2.2

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See what reviewers are saying

Rated 1 out of 5 stars

I just want an update on my order. My order number is order #20007. I have received several emails from this company clarifying my purchase was being prepared so I know it's the corre... See more

Company replied

Rated 1 out of 5 stars

I'd leave a 0 star but it won't let me, they sold me a fake sterling silver ring, my daughter's finger turned green, went back and forth with them 4 a refund, they dragged it out for months, now s... See more

Company replied

Rated 2 out of 5 stars

I ordered my mother a bracelet fpr mothers day with my sister's name and mine-that was correct. Our birthstones are not correct. June & July. The bracelet has April and October birthstones. Will not b... See more

Company replied

Rated 5 out of 5 stars

I am not only very pleased with the beautiful engagement ring I am even more pleased with the service I received. I needed a ring within a very short time frame & not only was it ready & shipped to my... See more

Company details

  1. Jewellery shop
  2. Costume Jewellery Shop
  3. Jewellery Designer
  4. Jewelry Exporter
  5. Jewellery manufacturer
  6. Wholesale Jeweller

Written by the company

A family-owned and operated jeweler for over 25 years ,Our commitment to excellence has made us one of the leading independent jewelers. Providing our clients with the highest quality jewelry and the highest possible level of service is what we strive for.


Contact info

2.2

Poor

TrustScore 2 out of 5

38 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 75% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

I've only received an order number and…

I just want an update on my order. My order number is order #20007. I have received several emails from this company clarifying my purchase was being prepared so I know it's the correct website. Is there a way to get an update or tracking number from the company? I also have screenshots of my order.

This is the product name and description:

Personalized 925 Sterling Silver Ring - Custom Heart Birthstone - Engrave Custom Names - Customized Gift
9
Name 1: Donovan
Name 2: Myteria
Birthstone 1: September – Sapphire
Birthstone 2: May – Emerald
Engraving: Promise Ring
1

I tried to send the link but trustpilot doesn't allow links in reviews but my email is joteelder @ gmail . com where I received a little bit of information about my purchase. Is there a way I can send the link to you through my email?

Thank you I will try to get in contact with the company another way.

There is a company called customized jewels so the name is similar but the spelling is different. That's where the confusion comes from. But thank you for your patience and understanding.

29 May 2025
Unprompted review
Engagement Rings By  Abhay logo

Reply from Engagement Rings By Abhay

Yes, that's exactly what I wanted to convey. There is another company called Customized Jewels, and I understand that their name is quite similar to ours, which often leads to confusion.

Our business is Customize Jewels, and we are not affiliated with that company in any way.

Rated 1 out of 5 stars

False advertisement

They sent the flowers in a bag with everything for you to do they don't come like the picture poor quality worst company don't buy anything from them you will be disappointed and if you request a refund you've to pay to send the flowers back in the garbage they went money wasted

21 May 2025
Unprompted review
Engagement Rings By  Abhay logo

Reply from Engagement Rings By Abhay

Hello,
We specialize exclusively in natural and lab-grown diamond and gemstone jewelry — we do not sell flowers. It appears there may have been some confusion. Recently, we’ve been receiving reviews intended for Customizedjewel.com, which is a different business. Kindly ensure you’re contacting the correct website, as we are Customizejewels.com.
Thank you for your understanding.

Rated 2 out of 5 stars

I ordered my mother a bracelet fpr…

I ordered my mother a bracelet fpr mothers day with my sister's name and mine-that was correct. Our birthstones are not correct. June & July. The bracelet has April and October birthstones. Will not be buying from here again.

5 May 2025
Unprompted review
Engagement Rings By  Abhay logo

Reply from Engagement Rings By Abhay

Hello,
We couldn’t find any order under your name in our system. Could you please provide the name of the product you ordered and share the product link here for reference?
Recently, we’ve been receiving reviews intended for Customizedjewel.com (a different business), which have mistakenly been posted on Customizejewels.com. We want to ensure your concerns are directed to the correct seller.
Thank you for your understanding.

Rated 1 out of 5 stars

Scam Artist

I'd leave a 0 star but it won't let me, they sold me a fake sterling silver ring, my daughter's finger turned green, went back and forth with them 4 a refund, they dragged it out for months, now saying it's outside the window of refund or anything else. DON'T BUY FROM THEM, ULL B SRY

11 December 2024
Unprompted review
Engagement Rings By  Abhay logo

Reply from Engagement Rings By Abhay

Hello,

We noticed that we have not received any orders from you. Could you kindly confirm if you placed your order on the correct website? Recently, we have been receiving incorrect reviews from customers who purchased from Customizedjewel.com (a different business) but mistakenly posted their reviews on Customizejewels.com.

We kindly request you to double-check the website where your order was placed to ensure everything is addressed correctly. Please feel free to reach out if you need any assistance.

Thank you for your understanding.

Best regards,
Abhay Prakash
Customize Jewels

Rated 1 out of 5 stars

didn’t receive a email or a tracking…

didn’t receive a email or a tracking number my order number was 18066 and i even have a confirmation email and a charge

29 January 2025
Unprompted review
Engagement Rings By  Abhay logo

Reply from Engagement Rings By Abhay

Hello,

We noticed that we have not received any orders from you. Could you kindly confirm if you placed your order on the correct website? Recently, we have been receiving incorrect reviews from customers who purchased from Customizedjewel.com (a different business) but mistakenly posted their reviews on Customizejewels.com.

We kindly request you to double-check the website where your order was placed to ensure everything is addressed correctly. Please feel free to reach out if you need any assistance.

Thank you for your understanding.

Best regards,
Abhay Prakash
Customize Jewels

Rated 1 out of 5 stars

Horrible don’t order my package says…

Horrible don’t order my package says it’s ready for transit but hasn’t moved in a month and I can’t get updates been emailing them and they can’t seem to find it either. I put my order in may and on June 5th was the last update on it being in transit

2 July 2024
Unprompted review
Engagement Rings By  Abhay logo

Reply from Engagement Rings By Abhay

Hello,
Just following up — as I mentioned earlier, we couldn’t find any order under your name on our website. Could you please confirm if you’ve checked with the correct company? It seems the order may not have been placed with us.

Our business is Customize Jewels, and our official website is www.customizejewels.com.

Thank you for your attention.

Rated 1 out of 5 stars

HORRIBLE DO NOT ORDER

ordered and forgot to change a detail. Sent a message to change/order and it took days to reply to my email and when they finally did, they said it was too late. DO NOT ORDER!! Basically burglars.

5 June 2024
Unprompted review
Engagement Rings By  Abhay logo

Reply from Engagement Rings By Abhay

Hello,
Just following up — as I mentioned earlier, we couldn’t find any order under your name on our website. Could you please confirm if you’ve checked with the correct company? It seems the order may not have been placed with us.

Our business is Customize Jewels, and our official website is www.customizejewels.com.

Thank you for your attention.

Rated 5 out of 5 stars

Abhay responded quickly to all my…

Abhay responded quickly to all my questions and the ring arrived in a great presentation box. It is beautiful and exactly as requested. My wife is thrilled with it! I would not hesitate to order jewelry through this company.

22 May 2024
Unprompted review
Rated 1 out of 5 stars

Never received my bracelet I have…

Never received my bracelet I have called and the line is always busy also emailed multiple times and nothing they are a SCAM do not order here

22 May 2024
Unprompted review
Engagement Rings By  Abhay logo

Reply from Engagement Rings By Abhay

Hello ! We can't find any order . I request you please check and let me know what you ordered ? We deals in diamond precious jewelry and our website is customizejewels.com please check website also.

I am waiting for your response
Thank you

Rated 1 out of 5 stars

Review negative 100 Fu ck your stupid f…

Review negative 100 Fu ck your stupid f ucking the website yall are scammers I had to get my because it’s been 4 weeks and no updates for my orde yall are some deep s idio ts go to hell I had to get a refund from my bank DO NOT ORDER THEM ! CANCEL THIS WEBSITE they are taking your money

6 May 2024
Unprompted review
Engagement Rings By  Abhay logo

Reply from Engagement Rings By Abhay

I hope this message finds you well. We have not received any order from you recently. It appears there might be a misunderstanding, possibly related to a different business website.

Please note that we specialize in exquisite diamond and precious jewelry. Kindly review your intended purchase and consider posting any feedback on the correct business platform. Additionally, if there has been a mistaken review left on our page, we kindly request its removal.

Thank you for your attention to this matter. Should you have any questions or concerns, please feel free to reach out to us directly.

Best regards,
Abhay Prakash

Rated 1 out of 5 stars

This is the worst company I've ever…

ORDER# 10065
""Who did I contact then? This is the company I ordered from."*

This is the worst company I've ever dealt with. It took a month to get my order, & I had to send many messages to see what was going on. I did hear back. Once I received my order, it was not as advertised. It was supposed to have two names on it, & a nice clap. That's not what I received. Now I'm not getting any replies.

9 April 2024
Unprompted review
Engagement Rings By  Abhay logo

Reply from Engagement Rings By Abhay

I hope this message finds you well. Following our discussion yesterday, it was confirmed that there was no order placed from your end with our company . Consequently, I kindly request that you consider removing the review pertaining to this matter. Your cooperation in this regard is greatly appreciated.

Thank you for your understanding and prompt attention to this request.

Rated 1 out of 5 stars

NEVER RECEIVED ANYTHING

I send an email and a copy of my receipt It’s been over a month since I’ve placed an order and still no communication on where the product is. I would love to receive my product instead of a refund but there’s apparently no product .
I’ll update again if I get an anwser but until then I Do NOT recommend this site.

8 March 2024
Unprompted review
Engagement Rings By  Abhay logo

Reply from Engagement Rings By Abhay

Dear Valued Customers and Viewers,

We would like to address a recent review that has been posted on our business page. Upon investigation, we have found that the review in question does not come from a verified purchase of our products or services.


To maintain the integrity of our business and the trust of our community, we kindly ask you to disregard this review. Please know that we are always committed to providing the highest quality products and services.

Thank you for your continued support and understanding. If you have any questions or concerns, please do not hesitate to contact us.

Best regards,
Abhay Prakash

Rated 1 out of 5 stars

I’ve sent out 4 emails with absolutely…

I’ve sent out 4 emails with absolutely no communication in return. It’s been over a month since I’ve placed an order and still no communication on where the product is. The number listed on the site doesn’t work and I only receive automated responses when I reach out.

18 March 2024
Unprompted review
Engagement Rings By  Abhay logo

Reply from Engagement Rings By Abhay

Dear Valued Customers and Viewers,

We would like to address a recent review that has been posted on our business page. Upon investigation, we have found that the review in question does not come from a verified purchase of our products or services.


To maintain the integrity of our business and the trust of our community, we kindly ask you to disregard this review. Please know that we are always committed to providing the highest quality products and services.

Thank you for your continued support and understanding. If you have any questions or concerns, please do not hesitate to contact us.

Best regards,
Abhay Prakash

Rated 5 out of 5 stars

Amazing product & service

I am not only very pleased with the beautiful engagement ring I am even more pleased with the service I received. I needed a ring within a very short time frame & not only was it ready & shipped to my home but Abhay kept in touch with me during the process of making of the ring & during delivery to make sure I got it on time & was pleased with the product. I will 100% be buy all my future jewelry here.

31 October 2023
Unprompted review
Rated 5 out of 5 stars

Customize Jewels made me a beautiful engagement ring

Customize Jewels was great to work with for a diamond engagement ring at a great price. Abhay was very helpful and patient with designing the ring to my exact preferences, and was always prompt with his responses. My ring is beautiful and appraised to be exactly what was was described. I'm very happy.

1 August 2023
Unprompted review
Rated 4 out of 5 stars

Made the process great

I was apprehensive about purchasing a ring online. The process was smooth and as promised. I received drawings, photos and videos along the way. The ring arrived early and is spectacular.

Everyone involved was beyond reproach

1 August 2023
Unprompted review
Rated 5 out of 5 stars

Honestly after the amazing service

Honestly after the amazing service, fast response time, super quick in the making of my customized engagment ring for my gf I could not be happier.

I’ll definitely be buying more jewelry here and only here in the near future.

Thank you for everything I really appreciate it.

7 July 2023
Unprompted review

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