Very pleased with the quality of the supplied canvas print. Initially there was an issue with the Groupon coupon code and it's application at the payment stage. However, an email to the company quick... See more
Company replied
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The quality of the product~ medium personalised photo pillows are outstanding and the fabric used is durable and soft and made a great present!, only down side was the posting which is per item even... See more
Company replied
I purchased a canvas from Groupon. The process of uploading a picture to checking and agreeing the canvas was very easy . Delivery was super speedy and the actual canvas was perfect! Great quali... See more
Company replied
This item was amazing, I had a Groupon voucher and really wasn’t expecting anything brilliant. The canvas arrived quickly and it was really well packaged, the canvass was bright and colour vivid but t... See more
Company replied
Company details
Written by the company
Here at Custom Koala our aim is to help our customer bring their memories to life on a great range of high quality custom photo gifts, printed and manufactured right here in our UK facility! We know that every photo tells a story and holds a special place in our customer's hearts - that’s why our expert team at Custom Koala are passionate about providing personalised gifts that you, your family and your friends will love!
Contact info
United States
- customkoala.co.uk
4.6
Excellent
147 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Absolutely amazing quality
Absolutely amazing quality! The definition on the canvas is fantastic, extremely happy 😊
24 July 2024
Reply from Custom koala
Hi Jayne! Thank you for leaving us this great review. We're very pleased to hear that you were happy with the quality of the canvas you received from us!
Best Regards
Custom Koala Team 🐨
Fast delivery, good value for money
The canvas came in 2 days time and it is really worth it for the price it cost.
24 July 2024
Reply from Custom koala
Thank you for taking the time to leave us your feedback, Christiana!
It's great to hear that you were pleased with the delivery speed and quality of the canvas you received from us!
Best Regards
Custom Koala Team 🐨
Quality canvas print
Compared with another company I recently used, Creative Koala was better quality, better value for money and delivery was quicker too.
15 July 2024
Reply from Custom koala
Thank you very much for taking the time to leave us this great review Sharon! We're very pleased to hear that you were happy with the quality, cost and delivery of our products!
Best Regards
Custom Koala Team 🐨
Great
Great! Swiftly delivered, good quality… wish I had done a smaller logo in hindsight but exactly as ordered.
10 July 2024
Reply from Custom koala
Thank you very much for taking the time to leave us this great review about the services and products you received from us! We're really pleased to hear that you were pleased with the speed and quality of the products!
Best Regards
Custom Koala Team 🐨
Happy
First time ordering from this company l found them reliable very good communication fast delivery.
18 June 2024
Reply from Custom koala
Thank you very much for taking the time to leave us this review, Jacqueline! We're very pleased to hear that you were happy with the products and services you received from us!
Best Regards
Custom Koala Team 🐨
Incredibly quick and inexpensive.
Incredibly quixck and inexpensive.
im on no 6 now
Many thanks
17 May 2024
Reply from Custom koala
Thank you very much for taking the time to leave us this review Rachel!
We're really happy to hear that you're pleased with the products you received from us so far!
Best Regards
Custom Koala Team 🐨
Reply from Custom koala
Thank you for leaving us this review, LL!
We're really pleased to hear that you were happy with the product you received and that it matched your expectations!
Best Regards
Custom Koala Team 🐨
Reply from Custom koala
Thank you for taking the time to leave us this review, John!
We love receiving feedback from our customers, so we're very pleased to hear that you were happy with the product and delivery provided.
Best Regards
Custom Koala Team 🐨
Excellent service arrived extremely…
Excellent service arrived extremely quick and quality was exceptional
15 April 2024
Reply from Custom koala
Thank you for taking the time to leave us this review on the products and service you received from us, Tracy! We really appreciate it and we're pleased to hear you were happy with your order!
Best Regards
Custom Koala Team 🐨
Reply from Custom koala
Thank you for leaving us this 5 star review Polly! We're very pleased to hear that you're happy with the speed and quality of the products you received from us!
Best Regards
Custom Koala Team 🐨
Reply from Custom koala
Thank you for taking the time to leave us this review Mike!
We're really pleased to hear that you were happy with the canvases you received from us!
Best Regards
Custom Koala Team 🐨
Excellent company
Needed help with the order and their customer service was quick & helpful.
The order arrived quickly & well packaged.
The quality of the picture is excellent
Would recommend
3 April 2024
Reply from Custom koala
Thank you for this great five-star review, Vicki and Will!
We really appreciate you taking the time to leave your feedback and we're pleased to hear that you were happy with the services and products you received from us!
Best Regards
Custom Koala Team 🐨
Poor delivery good product
Apart from delivery which Koala had little control of. the whole experience from start to finish was excellent. Well packaged and a good finish
4 April 2024
Reply from Custom koala
Thank you for taking the time to leave us this review Mr Holland!
We apologise that the delivery service you received was not what we usually expect from our couriers, however we're pleased to hear that you were happy with the product you purchased from us!
Best Regards
Custom Koala Team 🐨
Ordered an Wednesday
Ordered an Wednesday, arrived on Friday...brilliant.
Picture quality was great.
4 April 2024
Reply from Custom koala
Thank you very much for taking the time to leave us this great review, Ken!
We really appreciate it and we're so pleased to hear that you were happy with the delivery speed and quality of your order!
Best Regards
Custom Koala Team 🐨
The cushions I purchased are lovely
The cushions I purchased are lovely. The look great on the sofa in our Summerhouse. The only thing I think should be changed is the cost of shipping. I purchased 4 cushions and the shipping charge was over £9 per cushion. I think that is a bit excessive.
18 March 2024
Reply from Custom koala
Thank you for taking the time to leave us this review Mrs Phillips, we really appreciate it!
We're really pleased to hear about how happy you were with the cushions you purchased from us!
Best Regards
Custom Koala Team 🐨
Great service very fast and product is…
Great service very fast and product is brilliant
14 March 2024
Reply from Custom koala
Thank you very much for this great review Holly! We're pleased to hear that you're happy with the product and services you received!
Best Regards
Custom Koala Team 🐨
Canvas Order
Excellent service provided from ordering to delivery which was very prompt.
11 March 2024
Reply from Custom koala
Thank you for leaving us this great 5 star review! We're pleased to hear that you were happy with the service you received from us!
Best Regards
Custom Koala Team 🐨
Fast delivery and packaging was great
Fast delivery and packaging was great, second time ordering from Custom Koala and would recommend highly!! Thank you!
7 March 2024
Reply from Custom koala
Thank you for taking the time to leave us this great review PC! We really appreciate your feedback and we're pleased to hear that you are happy with your second Custom Koala order!
Best Regards
Custom Koala Team 🐨
canvas through Groupon
Ordered a canvas through Groupon and thought the price was amazing for the size, checking the website prices are a good deal too, the canvas arrived quickly and was great quality would definitely order again
21 February 2024
Reply from Custom koala
Thank you very much for taking the time to leave us this great review Lorna!
We're really pleased to hear that you were happy with the price, quality and delivery speed of our canvases as we always strive to offer the best products to our customers.
Best Regards
Custom Koala Team 🐨
Very poor quality not at all satisfied
Very poor quality not at all satisfied l did contact your customer complaint department who where also very unhelpful and said they would get back to me ref a refund and never did .
16 February 2024
Reply from Custom koala
Nigel, we're sorry to hear you're not satisfied with your canvas print. Quality is paramount to us, and unfortunately, the print quality is as good as the original image allows.
After reviewing the image you uploaded we can see it is incredibly low resolution and very very blurry which doesn't lend itself well to our gallery-quality canvas prints.
It is a shame you left a 1-star review instead of contacting us with your issue as we would have been more than happy to help you upscale your image and do the best we could to rectify your issue.
Regards
The Custom Koala
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