Order took way to long to be processed and shipped. We still have not received it.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We recently ordered mouse pads for an upcoming event. We knew it would be close timing but CustomMousePad.com assured us we would have our order in time for the event. Wow. We received our order ahea... See more
I reached out to CustomMousePad.com never having done business with them before. My company was looking for promotional mousepads with our own design. Not only were our results beautiful, but the pe... See more
Company replied
The entire experience was great! Ordering was easy, questions were answered quickly, communication from the company was very good throughout the process. The end product was awesome! The best quali... See more
Company details
Written by the company
Custom Mouse Pads: Quality, Service, and Value 10 million mats and counting! At Custom Mouse Pads, crafting high-quality custom mouse pads and mats is not just our name—it's our mission. Since our inception in 2002 with a simple mouse pad and a dream, we’ve committed to delivering the exceptional experience we would expect as consumers. Made in the USA, our products boast transparent, competitive pricing and unparalleled quality. Over the years, we’ve earned the trust of thousands of clients through award-winning service and premium products. Why Choose Custom Mouse Pads? Exceptional Products • We continuously update our materials to ensure the best quality, from heavy-duty natural rubber backing to latex-free foam and silky smooth fabric surfaces. As a manufacturer (not a distributor), we produce everything in the USA across three locations to better serve our customers. • We value customer feedback, incorporating new product ideas and unique uses into our offerings. Superior Print Quality and Image Rendering By adopting the latest technologies, we ensure superior art rendition. Our dye sublimation process uses a proprietary color profile for vibrant, permanent prints, while our plastic printing keeps up with the latest advancements. • Our free graphics assistance and preflight print review guarantee optimal results, and our experienced team provides free digital proofs with no purchase necessary. Exceptional Service • Customer satisfaction is our top priority. Don’t take our word for it, see our 1,100+ verified customers 5 star reviews on Shopper Approved®.. Since 2002, we’ve specialized in promotional mouse pads, counter mats, and playmats, developing a deep understanding of our products to meet your needs precisely. • Our knowledgeable staff is dedicated to providing the same excellent experience we’d expect for ourselves. Unbeatable Wholesale Pricing • By focusing exclusively on bulk orders, we keep our costs low, offering you exceptional products, printing, and service at a fraction of the cost of competitors who cater to smaller runs. Choose Custom Mouse Pads for award-winning service, superior products, and the best value in the industry.
Contact info
3 Locations- West Coast, East Coast & Headquarters: 5401 Fairbanks Street, STE1, 99518, Anchorage, United States
- 866-404-5267
- info@custommousepad.com
- custommousepad.com
Outstanding Customer Service
My rep, Goldie, was exceptional! Through multiple revisions, she was extremely patient, very knowledgeable and did an outstanding job pushing the order through and getting it to me before the expected delivery date. I am VERY pleased with the finished product and will absolutely be a return customer in the future! Thank you!! Sherri G.
6 December 2019
Unprompted review
Reply from CustomMousePad.com
Thanks for the positive review of your experience with CustomMousePad.com! We try to provide exceptional customer service to all of our fantastic customers as well as making sure everything goes smooth and I’m glad in your case we succeeded. I’ll pass along your compliments to Goldie. We look forward to the opportunity to assist you in the future. Have a wonderful day!
The entire experience was great
The entire experience was great! Ordering was easy, questions were answered quickly, communication from the company was very good throughout the process. The end product was awesome! The best quality mouse pads we've ever ordered.
6 December 2019
Unprompted review
Custom service was stellar!
Custom service was stellar! Tech people made suggestions and the final product came out awesome! Will definitely be back for more!
6 December 2019
Unprompted review
Reply from CustomMousePad.com
Thanks for the positive review! We try to provide exceptional customer service to all of our fantastic customers and I’m glad in your case we succeeded. We look forward to assisting you in the future.
The whole experience with Custom Mouse…
The whole experience with Custom Mouse Pad was very streamlined! The customer service was great and they were quick to answer my questions and help me choose the best product for my needs. We had a bit of a tight turn around, and they ended up getting the products to us a couple of weeks sooner than expected. I provided the artwork for the mousepads and the quality came out perfect!
5 December 2019
Unprompted review
Reply from CustomMousePad.com
Thanks for the positive review of your experience with CustomMousePad.com! We try to provide exceptional customer service as well as high quality products to all of our fantastic customers and I’m glad in your case we succeeded. We look forward to the opportunity to assist you again in the future. Have a wonderful day!
We love to work with CustomMousePad
We love to work with you, Goldie is always nice with us and the quality on the products you sell it's awesome. It's a fact that we will consider buy again with CustomMousePads.
5 December 2019
Unprompted review
Reply from CustomMousePad.com
Thanks for the good review! We try to provide exceptional customer experience to all of our fantastic customers as well as products at fantastic pricing and I’m glad in your case we succeeded. We look forward to assisting you in the future.
GREAT PRODUCT
GREAT product, and wonderful communication with company representatives! I will order from them again!
5 December 2019
Unprompted review
Reply from CustomMousePad.com
Thanks for your business the positive customer service review! We look forward to helping you with your next order.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.